EricDress
Reviews and Complaints

Order number 114748, let me tell you about my experience with ERIC DRESS. I was so excited to order my "Fabulous Pearl Closed Toe High Heels Women Pumps" for $127.82, they looked so beautiful and expensive. However, I was naive and did not read any reviews about the company before placing my order. If only I had, I would have never ordered from them.

The processing time was supposed to be 5-7 calendar days, and shipping time 2-8 calendar days. I ordered them on January 31st, 2014, and I received them on March 25th. That's a long time to wait for a pair of shoes, don't you think? And to make matters worse, I ordered size 9, but I received size 8. Can you believe it? They are so tight that my toes are squeezed, and I won't be able to wear them all day long and dance with them. They are pretty, don't get me wrong, but they are so tight and poorly glued inside. Now my wedding is on May 31st, and I need to look for wedding shoes again. What a hassle!

The reason I bought them was that they looked so beautiful and expensive, but I didn't know where they were coming from. If only I knew, I would have stayed away from anything that is exported from China. When I emailed them, they always said, "Don't worry," "You worry too much," or they would tell me they have no control once the package leaves China. Hell, the shoes were still in China, and they would not respond to my emails. They would ignore me and want me to call them, but when I left them a message, they wouldn't call me back. This is messed up business.

Do not, and I say again, DO NOT order anything from them unless you are not about quality, and unless you are okay to wait forever. And if you are okay to wear something that won't fit you correctly, then go ahead. Their workers are a joke, and they don't care about you, your time, or your business. They know you won't do anything to them, and that's the truth. The funny part is I cannot send those shoes back to them because the package would cost me close to $200.

So, that's my experience with them. Never again, ever. Stay away from ERIC DRESS, and save yourself the hassle and disappointment.

I recently purchased four jackets from EricDress and unfortunately, only one of them met my expectations in terms of quality. The other three were very cheaply made and I was disappointed to find that I could have made them myself, as I am also a sewer. The grey jacket I received had sleeves that were too short and even though I ordered a larger size, it was still too tight. The threading popped in the arm area and caused the lining to come apart. The way the jacket was sewn caused my breasts to be pressed down, making me look flat chested. I had to pull the jacket up to the third button above my breasts in order to wear it. The jacket was supposed to have length, but the bottom was sewn too tightly and not loose enough, causing me to pull the jacket down to my stomach to button it up. The hoodie was very thin and the outer image and sewing was horrible. There was no name of who made it, just a tiny tag with the size.

I was upset because I wanted to gift one of the jackets to my sister who is a veteran and whose husband is still serving. The military is suffering as well in the pandemic and I wanted to do something nice for her. Unfortunately, the jacket I received was embarrassing and not something I would want to give as a gift. My husband's hoodie was so-so and very tight on him. It fit me perfectly, but that's not saying much since I'm a woman and smaller in size. The arm on the hoodie was too short for me when I was moving around. Even the tag on the hoodie was not sewn down properly.

I was disappointed with the quality of the products I received and felt like my money was wasted. I understand that EricDress has a return policy, but I don't have time for their shenanigans anymore. They told me that I was lucky to get what I did, but I don't see it that way. I won't be doing business with them again. I believe that the way a company puts out their products says a lot about their values and character. I hope that this company goes out of business because of their false advertising. The products I received were not the same as the pictures on their website.

I made an order on 02/23/2015 from EricDress (ericdress.com) and received my order on 04/11/15. I purchased a pair of shoes that looked very beautiful in the picture. The shoes were covered in silver glitter, had spikes on the back, and cuffs around the ankles. However, when I received the shoes, I noticed that there was no friction on the bottom of the shoe, which made it easy for anyone to slip and fall in high heels. The silver sparkles looked like a kindergarten project, as if someone had spread a lot of glue on the shoe and then rolled the shoe in a bunch of silver glitter. Moreover, when the shoe came to me, the spikes were falling off the heel. The ankle cuffs were a joke. In the picture, the ankle cuffs looked metal, silver, and fitted, but when I received them, they were very big, loose, plastic, YELLOW, and with one hole to snap them in place. If I had ordered a dress, I would have been very disappointed on my prom day. I am glad I did not order a dress because they make them, and I still would not have a dress by now probably.

When I emailed their representatives team, they responded back with a careless response that sounded like bull$#*!. Their customer service is poor, and they all tell me the same thing over and over, sometimes switching up what they said. I remember I asked about how long it would take for my order to get here, and I got a response saying 8-12 days. Each week I did not get a package, I would ask about my order. A couple of weeks later, I asked the same question, and a representative told me up to 20 days this time. It was frustrating to deal with their customer service.

I would not recommend buying from EricDress (ericdress.com). They are scam $#*!, fraud $#*! people who do not care about their customers. I wish people could see my review before searching for EricDress. This review was made from a pissed off customer's point of view. If you order from EricDress (ericdress.com), you will be wasting your time and money. Do not buy from EricDress (ericdress.com)!

I had a terrible experience with EricDress. I ordered three items for my mother's wedding back in September and paid an extra $30 for express service. However, I never received my order, even after contacting the customer service department several times to confirm they had the correct address. Not one person from the customer service department tried to confirm they had the current address. After sending several emails, customer service only offered me $10 on a $143 order. I tried several more times to see if maybe it went to the wrong address. Someone sent a tracking number, which at first said there was no order number. Then, after another attempt (5th time) trying to contact the customer service department, I received an email which stated I signed for a package, yet it was all the wrong information. I looked up the information and it was a warehouse. After trying once again to speak with someone in the customer service department, I received no assistance in trying to recover my ordered items. Neither was I even offered to receive a full refund. I would ask once again if the customer service department could refund my money, but I just don't feel like asking for something I know I will not receive. So, I have filed a small claims suit. It's all I can do to receive any of my money back. I would tell anyone wanting to order from Eric Dresses (DON'T DO IT). I found through my attorney that the pictures aren't even their own. They are plagiarizing off of other designers, and the company isn't even in the United States. Whatever you do, DO NOT PURCHASE ANY ITEMS FROM ERIC DRESSES!

I was extremely disappointed with the customer service I received from EricDress. The lack of communication and effort to help me recover my ordered items was unacceptable. It's frustrating to spend a significant amount of money on an order and not receive it. I was also shocked to learn that the company is plagiarizing off of other designers and isn't even located in the United States. I would strongly advise anyone considering purchasing from EricDress to avoid doing so.

On a positive note, I did receive an email from Allen Li in the customer service department asking if I still needed my item. However, at this point, I have already filed a small claims suit and am not interested in receiving my order anymore.

Overall, my experience with EricDress was a complete disaster. I hope they can improve their customer service and business practices in the future.

I am so disappointed with EricDress. They charged me an extra $3 for resending fees after already making me pay $7.99 for each item to ship them. I ordered 6 dresses and 3 shirts, and the shipping cost me over $71. It took some of them more than a month to arrive, even though they used the same epacket shipping company as Aliexpress. On Aliexpress, shipping is free and you receive your items faster. And to make matters worse, EricDress didn't even put my exact address on the package, so some of my items were returned to China. When I contacted them about it, they said it was because the package wasn't picked up on time, but USPS said it was because of insufficient information. I always receive my mail and packages at my mailbox or at the clubhouse, so I don't understand why this happened.

To top it off, the items I did receive were all trash. The materials were not what they advertised on the website, and they didn't even come with tags for instructions. I feel like I wasted my money on these items. And now, EricDress wants me to pay for their mistake? No way. I won't give them another penny.

I'm so angry that I'm going to give them the baddest and nastiest reviews and publicity they could ever have. I have 220,000 followers on my fan's page, and I'm going to make sure they all know what scammers EricDress is.

I had a really bad experience with EricDress. I was really excited to buy a dress for my brother's wedding, but it turned out to be a complete disaster. I ordered the dress and requested some alterations, but they didn't listen to me at all. They kept delaying the process and didn't even start the alterations until a week before the wedding. I was really worried that I wouldn't get the dress in time, but they assured me that it would be ready.

Unfortunately, they didn't keep their promise. On the day of the wedding, I still didn't have the dress. They ruined my plans and I couldn't be a bridesmaid. It was really disappointing and frustrating. They took an extra week to finish the dress, but it was too late by then. I didn't even want the dress anymore because it was useless to me.

I tried to contact them and get a refund, but they ignored my emails. They didn't provide good customer service at all. I was really disappointed with their attitude and behavior. They didn't care about my satisfaction or happiness. All they wanted was my money.

I would never recommend EricDress to anyone. They are fake and unprofessional. They are based in China and don't understand English very well. They also have a sister site, so be careful when you're shopping online. Don't waste your money on them.

I recently had my first experience shopping with EricDress and it was a complete disaster. I spent over $100 US dollars on what can only be described as garbage. I ordered a hooded sweat jacket with an animal print interior, but it was too tight and poorly made. The zippers were cheap plastic and one side was sewn on incorrectly, making it impossible to wear. I also ordered two mini dresses, but they were more like shirts and not at all what was shown on the website. The two coats I ordered were also a joke. Buttons were missing and the zipper was broken and irregular. It was like they sent me a cheap replica of the items I ordered.

I do not recommend purchasing from EricDress. Their return policy is terrible and the buyer has to pay round trip freight for returns. I paid $37 for shipping when I placed my order, so it would have cost me more to return the items than they were worth. I let my cats play with the clothes instead.

To make matters worse, I have not received a refund from EricDress despite promises in emails. They even offered me $50 if I would make this review disappear. I refused and went into dispute with PayPal. I now have to return the items at a cost of $149 to meet the deadline. Once they receive the items, they will refund me less than the shipping cost. It's a complete ripoff and I strongly advise against buying from this company.

I also noticed a pattern with the fake reviews of happy customers on their website. The profile pictures for the people are similar animals and scenes, which seems suspicious to me. We should not allow them to advertise on our social media just to rip us off. Report them and don't let them get away with it.

I was really excited to check out ericdress.com after seeing all the amazing clothes and shoes they had on offer. The prices were really great too, so I decided to place an order for some shoes and three cute bracelets. My total came to around $73 USD, which was quickly taken from my account. However, after waiting for 20 days, I still hadn't received any shipping confirmation or updates on my order. I had to reach out to customer service via email to find out what was going on.

To my surprise, I was informed that the shoes I had ordered were out of stock and that I needed to choose something else. I was a bit annoyed that they hadn't informed me earlier, but I chose another pair of shoes and a couple more pieces of jewelry to make up for the price difference. However, even after waiting patiently for a while longer, I still hadn't received any updates on my order. When I checked my account page, it said that they were still awaiting payment, even though they had already taken my payment in full.

I reached out to my customer representative again, but she just told me to be patient and that my items had been shipped via EMS. I was starting to get really worried that this company wasn't legit. Finally, after over a month and a half, I received a small package in the mail. Unfortunately, the shoes and additional jewelry I had ordered were not included. Instead, I received the three bracelets I had ordered, but they were not at all what I had expected.

The packaging was shoddy and one of the bracelets arrived broken. Another bracelet was valued at a much higher price than what they were asking, but it was really just dollar store junk. The third bracelet was only worth the $1.99 I had spent on it. I reached out to my customer representative again to explain that I was missing $25.37 worth of merchandise and to ask for a refund or tracking number. I also mentioned the broken bracelet and asked if they could send a replacement.

To my surprise, my customer representative asked me to send pictures or video of the broken bracelet before they could do anything. They didn't even mention the missing shoes and jewelry or offer any solutions for those items. I've tried to be patient and explain the situation, but it seems like they're not really listening. I'm starting to worry that I won't be able to get my money back.

Ericdress.com is based in China, and I'm not sure if I'll ever be able to resolve this issue. I just want to warn other buyers to be careful and do their research before making a purchase. The prices may seem too good to be true, and unfortunately, in my case, they were. I hope that others can learn from my mistake and avoid the same frustration and disappointment.

I recently had a terrible experience with EricDress, an online clothing company based in China. I ordered some dresses from their website on September 11th and waited patiently for almost a month for them to arrive. However, when I finally received my order on October 4th, I was shocked to find that the dresses I received were completely different from what I had ordered. The quality of the dresses was terrible and they looked nothing like the photos on the website.

It was clear to me that EricDress had hired cheap designers who had copied designs from other websites, but couldn't replicate them properly. When I tried to contact the company to return the items, they were unresponsive and refused to answer my emails or phone calls. Even when I finally managed to get through to them, they hung up on me when I mentioned returning the items.

EricDress has a return policy that states that items must be returned within 7 days of receipt, but when I tried to return the items, they told me that I would have to pay $50 for the shipping label. This was unacceptable to me, as I had received the wrong items and it was not my fault. I asked the customer service representative to put herself in my shoes and imagine paying $50 to return items that were not what she had ordered. However, she refused to listen to me and disconnected the chat.

To make matters worse, EricDress blocks negative reviews from being posted on their website. They only allow positive reviews to be posted, which is a clear sign that they are not interested in hearing from unhappy customers. When I searched online, I found that many other customers had also been tricked by EricDress and had no idea what to do.

In conclusion, I would not recommend EricDress to anyone. Their refusal to issue a full refund for items that were not what I had ordered is unacceptable, and their customer service is terrible. I have lost all trust in this company and will never order from them again.

My experience with EricDress was absolutely terrible. I purchased a tight coat in August 2018, but when I received it, it was dirty and had a stain on it. I have been trying to return it ever since, but it is now October 2018 and I still haven't received a refund. I have sent over seven emails to their customer service department, but they are very unprofessional and try to blame the customer for not following the sizing chart. They also try to negotiate the amount of the refund they are willing to offer after receiving the returned item. It's ridiculous!

I even sent them a photograph of the dirty stain on the coat, but they still insisted that it was caused by the third-party shipping company. They even offered me a $10 discount if I ordered another coat and kept the dirty coat as a "gift." This is the worst customer service experience I have ever had as an online shopper. EricDress is very sneaky in dealing with unsatisfied customers and they don't offer prepaid return labels like Macy's and Amazon.com does.

Their poor English language email communication is also frustrating. They don't seem to understand what the customer is saying and it's like talking to a wall. They refuse to give me the return address for their Los Angeles, CA return/distribution center, which I know they have. It's a big scam and I will never order from them again.

To make matters worse, after I posted this negative review, they tried to bribe me into accepting a full refund for the defective coat if I agreed to remove the review. Unbelievable! They should have offered me a full refund from the very first time I contacted their customer service department.

In conclusion, I do not recommend EricDress to anyone. Their customer service is terrible, they don't offer prepaid return labels, and they are very sneaky in dealing with unsatisfied customers. Save yourself the trouble and shop elsewhere.

I went on line looking for a trash shed and web site came up ericdress and showed a trash shed for 49.99 when you click on the site it redirects you to beatyeyes.mart.com so check out website and ordered the product I get email saying it will be coming from China and they give me a web site to track my order and it shows it was being shipped from China and I would receive my package in 20 days I was fine with this until it said it was in USA and at a processing facility and then in a processing facility in Pennsylvania I emailed company to see who has my package and how can I get it delivered to my house they emailed me and said it was lost and no refund or any other reply and I believe I was scammed by ericdress and took my money

October 21st I paid $49.07 for a cat wheel and it is now November 5 and no cat wheel. I’ve reached out to them twice through email and nothing. I’ve been wanting a cat wheel but not wanting to pay over $200 but now if I get one I’m will end up paying way over that. I should have looked them up before I paid but I really didn’t think you could advertise a fake company online and them have90% bad reviews and nobody has done anything to them

I recently decided to give ericdress.com a try, despite seeing their review rating of only 3.5 out of 5. I thought to myself, "I won't be a victim." However, my experience with this website was far from pleasant.

After Boxing Day, I placed an order for a Cocktail Evening Dress with beading, item #[protected] for US$264.99. On January 8th, 2013, I spent an additional CAD$92.20 (duty + GST + processing fee) to DHL for picking up the dress. I was excited to receive my purchase, but unfortunately, my excitement quickly turned into a nightmare.

When I opened the parcel, I was shocked to find that the beads on the dress were large and heavy, making the total weight of the dress 2.8 lbs. Although the measurements seemed fine, the poor lining and stiff garment made it almost impossible to put on. The cutting was completely out of shape, especially in the bust area, and the thick lining ruined the entire dress.

I reached out to ***@ericdress.com several times for a solution, but their responses were less than helpful. They suggested that I take the dress to an alternate tailor, sell it, give it to a friend as a gift, or place another order with a special discount. Finally, they offered me a refund of only CAD$15 to keep me quiet.

It's important to note that ericdress.com is registered in Cyprus but actually located in Beijing and Hong Kong. Dealing with them can be a big communication block out, and their refund policy is quite restricted. Once you touch the item, it's yours.

I learned a big lesson from this experience, and I sincerely advise all web shoppers to stay away from this website. Although they advertise big discounts, don't be fooled by their false advertising.

Ericdress is a company that I would not recommend to anyone. They use a name that sounds like an honest American company, but in reality, they are far from trustworthy. I ordered two evening dresses from them, and after a long wait, I received them only to find out that they did not fit me at all. I clearly stated in my initial message that both dresses were way too long from the neck to my waistline, and then the full length of each dress as well. At the bottom, there was almost a yard of fabric too long. Although they tried to make me feel like the entire situation was my fault because of the size I ordered, it had nothing to do with the sizing. It had to do with the design proportion and quality.

Their messages were confusing, and it was obvious that English was not their primary language. For instance, I didn't know what they meant by "hollow to floor" or "we need to cut the materials cost of the dress." What I did understand was that they refused to refund my money, contrary to what their return and refund policy states. Instead, they offered to "fix" the dresses for an additional cost, plus my paying for "round freight."

In summary, this business is run by vultures who do not know the word integrity. They are dishonest, dishonorable, and deceitful. If anyone falls for the beautiful dresses they post on their site, keep away from them! If you don't, you'll be sorry, like I am.

I recently made a purchase from EricDress and while I was careful to check the sizing, I still ended up with one item that was too small to wear. As expected from an Asian site, the clothes were smaller than what I'm used to. Here's a rundown of what I bought.

First up was a striped sweater. The color was paler than what was shown in the photos and there were random threads hanging out where the seams hadn't been finished properly. The yarn was scratchy, synthetic, and cheap feeling. It was also too small to wear and had a horrible smell.

Next were two long-sleeved t-shirt tops that were actually quite nice. I have no complaints about either of them.

The third long-sleeved t-shirt was made of such thin fabric that it was basically transparent. The color was also paler than the photo and clearly made from a different fabric. The white sections seemed to be cut smaller and from less elastic fabric than the green sections, so the fit was poor.

The fourth item was an 'OL style' dress that had a nice cut but poor finishing. There were threads everywhere and the stitching on the label was paler than the seams. The fabric felt thin and cheap, and I don't trust it to keep its shape after washing.

The fifth item was a cream-colored long cardigan that was okay, but again, the finishing was cheap and spoiled the overall look. At least the yarn didn't have a bad smell and felt quite nice.

Out of the six items I ordered, two were unwearable, two were good, and two were poor but wearable. Overall, I wouldn't recommend shopping at EricDress.

So, let me tell you about my experience with EricDress. I ordered a dress from them for my prom and let me tell you, it was a bit of a rollercoaster ride. First of all, if you're going to order from them, make sure you give yourself plenty of time. I made the mistake of ordering only a month and a week before my prom and I didn't receive my dress until 3 days before the event. It was a stressful situation, let me tell you.

Apparently, EricDress makes their clothes to order, so you can give them your exact measurements in the comment section when ordering your dress. This is a great feature, but it does take some time. It took at least 20 days for them to make my dress, and then there was processing and packaging time, and then shipping time. They use DHL for shipping, which is fast, but still, give yourself plenty of time.

One thing I didn't know when I ordered my dress was that they would do exact measurements if requested. I didn't request this, so when I received my dress, it was a bit too long and I had to get it hemmed. So, my advice to anyone ordering from EricDress is to give yourself plenty of time and make sure you request exact measurements if you want them.

Now, let's talk about customer service. We had to call the company multiple times to check on the status of my dress. They kept giving us different dates for when it would be shipped and delivered. It was a bit frustrating, to be honest. My mom actually had to talk to a woman at the company and have her put a rush on my dress so I would receive it in time for prom.

One thing I will say is that my dress was absolutely gorgeous. It was everything I could have hoped for and more. The quality was great and it looked amazing on me. So, if you're willing to deal with the stress of waiting for your dress and the uncertainty of customer service, then EricDress is definitely worth it.

One thing to note is that the website isn't always dependable when it comes to tracking your order. I received my dress, but on their website, it still says it's pending between processing and shipping. So, just keep that in mind.

Overall, I would recommend EricDress, but only if you give yourself plenty of time and have a backup outfit just in case. The quality of their clothes is great, but the customer service and shipping can be a bit unpredictable.

I recently had a terrible experience with EricDress. I ordered three items, but only received one and it was way too small. The labels on the package were not fully described as they should have been. When I contacted their customer service reps, they didn't seem to know what they were talking about and didn't reply with proper answers 98% of the time. It was frustrating to deal with them.

To make matters worse, I found out that the weights of the items on their site are just a guess, as one of their reps named Sherry told me. She also said that I wouldn't be getting a refund for the two missing tops and if I wanted to re-order, it would cost me an extra $25.00. How ridiculous is that? I couldn't believe it.

Thankfully, I kept the package with the two labels as proof against EricDress. I have started a complaint process, but it has been going on for about two months now. I truly believe that the so-called "good" reviews were written by EricDress themselves, not by real customers. It's impossible that anyone had any good experiences with them.

For example, the sizes are not accurate, and the weights are just a guess. If you go to complaintslist.com and search for EricDress, you'll see the real truth. There are many complaints about missing important information on the labels, policies on their site that differ from ones in their emails, and more. It's important to know about these issues to help us customers who have been screwed over.

In conclusion, I strongly advise against ordering anything from EricDress. I added my order number to my complaint, but I'm not expecting any miracles since I also believe that this site is another one of EricDress's scams. Save yourself the trouble and avoid this site at all costs.

I recently made a purchase from EricDress and I have to say, it was not a pleasant experience. I ordered five items and when I went to pay, the website would not accept my credit card, even though it clearly states that Visa cards are accepted. This was a red flag for me, but I decided to proceed with my purchase anyway. I ended up using my debit card, which came straight out of my account. Looking back, this was a very bad move on my part.

Two weeks later, I received four of the items, but none of them fit. I was surprised to find out that the order was coming from China, as there was no address on the website. The sizes were small and I doubt I would have ordered from them if I had known it was coming from China. I have sent three emails about returning or exchanging the items and asked about the missing item, but I have not received any response. I even tried calling the phone number, but it was disconnected. Buyer beware!

I decided to send the items back with a letter, but I was shocked to find out that it was going to cost around $200 to ship them back. The whole order was less than that! I then started doing more research on the company and found many complaints and warnings to stay away from them. Once you have ordered, there is very little chance of a refund or even an exchange, and you would have to pay for shipping anyway.

There is basically no customer service, no phone number, and no response to emails. I was also trying to find an address to return the items, but it was nowhere to be found. This site is a scam, operating out of China, and the items are nowhere near as nice as the photos or the fabrics they describe. My advice is to stay away. I wish the Federal Trade Commission could get involved and warn people or regulate the operation or plain shut it down. People are getting ripped off. Even if I could return the items at this point, I would not do it because I doubt I would get my money back or an exchange.

In conclusion, EricDress is not a trustworthy website to make purchases from. The lack of customer service, the hidden location of the company, and the poor quality of the items make it a risky choice for anyone looking to buy clothing online. Save yourself the trouble and shop elsewhere.

I recently made a big order of 16 shoes from Eric Dress and I must say, I was quite disappointed with my experience. The first three shoes arrived and the first one had the number 42 written on it. Now, according to China's sizing chart, 42 is supposed to be equivalent to UK size 6.5, but when I tried them on, they were actually a UK size 8! I tried using insoles to make them fit better, but it was no use as they were just too big for me.

The next batch of seven shoes were hastily made and of the poorest quality imaginable. The website advertised them as being made of leather, but none of the shoes were actually made of leather. The finishing was extremely poor and I have attached some photos to show you what I mean. It's really sad because Eric Dress takes photos from other sellers and advertises them as their own, but when it comes to manufacturing, they just can't seem to get it right.

The next batch of eight shoes is yet to arrive, even though I made a payment on August 23rd, 2018. It's now October 1st, 2018 and Eric Dress has not been able to give me a satisfactory explanation for the delay. I asked the Customer Care Team about the process for making a review, but they either didn't respond or tried to avoid my question and addressed every issue except for the one I was asking: How do I make a review?

To say that I'm disappointed is an understatement. I was supposed to attend a wedding, but that's long gone now. I missed the wedding because of the delay and poor quality of the shoes. The UK has some of the best quality shoes, so it was a waste of time and money to buy from Eric Dress. I saw some bad reviews about Eric Dress, but I thought I should give the company a chance. Unfortunately, even the bad reviews didn't persuade Eric Dress staff to try and address customers' complaints and concerns by making changes.

I made strenuous efforts to bring my observations to Eric Dress, but it's obvious that they have no understanding of the concept of customer care. The staff has failed me in every way possible. I hope this review helps others who are considering buying from Eric Dress.

I recently had an experience with EricDress that I wanted to share with others. I decided to take a chance and order a wedding dress online, even though I was a bit hesitant. When the dress arrived, I was disappointed to find that the front piece was completely different than what was pictured on the website. I tried to make it work, but it just wasn't possible.

I reached out to their chat support to inquire about returning the dress. They offered me a 20% refund if I kept the dress, or the option to exchange it. However, for occasion dresses, they would accept a return but I would have to pay for the shipping cost. They explained that they are a custom-made company and do not keep stock, so they could only offer a partial refund since they would not be able to resell the dress.

I asked how much the partial refund would be, and they offered me $20 if I kept the dress or $50 if I returned it. I had paid $130 for the dress, so I decided to return it for the $50 refund. However, I was informed that I would have to ship it back to China at my own expense.

Overall, I was disappointed with my experience with EricDress. The sizing was accurate, but the dress I received was not what was pictured on the website. Dealing with their customer service was difficult, and I felt like they didn't really care about my concerns. I would caution others to be careful when ordering from this company, as they do not seem to have a good customer rapport.

I recently made a purchase from EricDress and I have to say, I am not impressed with their service. I ordered everything together, but they separated the orders and gave me two tracking numbers. One of the products has its own number, but when I tried to track it, it said "not found" - seriously? The other three items are apparently in China, which is confusing to me. EricDress said it would take 8 to 15 days for my order to arrive, but when I contacted customer service, they gave me a completely different time frame. I made my purchase on October 23rd, and I still haven't received my products or a refund.

I'm now waiting to see if the other three products will actually make it to me. Customer service told me they sent it to my address, but the Chinese address they provided doesn't look anything like mine. I'm also confused about where EricDress is located, because now it says my products are being shipped from a Chinese company. If everything goes smoothly from here on out, I guess the positive will outweigh the negative. But I want everyone to know what this company did to me, so I can help the next person from getting conned.

I'll be back with an update to let everyone know if this situation gets resolved or not. If you look at the dates customer service gave me and compare them to the dates on their website in my account, you'll see that they don't match up. My proof is right here for everyone to see - don't let this company con you. It's crazy that customer service even told me that if I'm not satisfied with the product, that's just how it is. What kind of company speaks about their own products in such a low-quality way? It's clear that EricDress doesn't have great quality products.

It's frustrating that we have to read between the lines and try to understand what's really going on. This is just wicked. I'm not worried about my address being wrong - I want everyone to see the scam and how sad it is that millions of us who use Google have to go through this. We support their platform, so it would be nice if they could keep us safe from fraudulent companies like EricDress.

I recently purchased four jackets from EricDress and unfortunately, only one of them met my expectations in terms of quality. The other three were very cheaply made and I was disappointed to find that I could have made them myself, as I am a sewer as well. The grey jacket's sleeves were too short and even though I ordered a size larger, it was still too tight. The threading in the arm area popped and caused the lining to come apart. The way the jacket was sewn made my chest look flat, so I had to pull the jacket up to the third button above my chest to wear it. The jacket was supposed to be long, but the bottom was sewn too tightly and I had to pull it up to my stomach to button it up. The hoodie was very thin, but surprisingly kept me warm. However, the outer image and sewing were horrible and there was no name of who made it, just a tiny tag with the size.

I was upset because I wanted to gift one of the jackets to my sister, who is a veteran, and her husband is still serving. The military is suffering during the pandemic and I wanted to do something nice for them, but this is embarrassing. My husband's hoodie was also disappointing as it was tight on him and fit me perfectly, even though I am smaller than him. The arm on the hoodie was too short when I moved around and the tag was not even sewn down properly.

I was told that if I didn't like the quality, I could return the items, but I don't have time for their shenanigans anymore. I was lucky to get what I did, according to their message. It's okay because they will never receive my services again. The lack of care and attention to detail in their products speaks volumes about their values and character. I hope this company goes out of business soon.

I ordered a dress, did not like at all, fit was horrible. Emailed and they claimed they would refund $148 when they received it back. I paid $200 for dress. I paid $30 to ship it back, and 6 months later, the dress came BACK TO ME, marked "unclaimed". I have sent them so many emails and they do not respond. I have never dealt with such horrible customer service. I will complain everywhere I can to deter potential customers from buying anything from this fraudulent company. It's a total scam. I'm out $230! Totally ridiculous.

Fell in love with the original photo of a coat I had been looking for ages.
So when I saw it on the Ericdress site, I couldn’t believe it. The price was so good and I fell, hook, line and sinker!

I paid, plus the huge shipping of £20 and waited a month. I received one email saying order was on its way, then the item arrived. My heart sank when I saw how tiny the package was and this was for a big bulky Winter coat! When I opened the package, my heart sank. The item was vile! Nothing like the photo they were using and the quality was awful. It looked like a child had made it, and it was almost laughable! So now 10 emails later asking them how I return the item, I have got nowhere. They never respond and now the emails just don’t send as the email address seems to be wrong.

I googled them and found their head office to be in Hong Kong so I will send the item there as I can bear to even have it in my home. I want my full refund but of course, after reading all the other complaints, I realize I won’t get it.

If I at least send it, then I believe I have given it back and they are in fact thieves who operate a rogue company.
Be very cautious when using any company in China, folks. Try to always buy from reputable companies from your own country!

I placed an order for a wig 29 04 22

And I am aware Hand made garments can take up to 6 weeks..

But we are now approaching the 20 06 22

I have written many emails to the company

I'm patient but a bit of correspondence to set my mind at ease would be nice

I've paid for the extra expedited shipping

And had no correspondence..

I really hope that i receive my wig soon

The first issue was that the I purchased the Ericdress Notched Lapel Color Block Nine Points Sleeve Mid-Length Women's Casual Blazer ([protected]) on 4/12 and it took until 5/22 to get here and that was after a few emails that went un-returned.

The real issue now is that they will not let me return the item. It does not meet the size specifications on their size chart. I have been sending emails since 5/24. On 5/27 they did respond and asked for a picture of the problem which I sent on 5/28 (picture of blazer with a tape measure showing a 2 inch difference in the blazer chest dimension). Since then I have not heard anything even though I even made use of the Customer Service Evaluation feature in their message area.

The blazer was over $55 with shipping, not an amount that is easy to dismiss.

Order 3073381 … a simple return for an outfit that did not fit.

I have been in constant communication with this company, they are well aware of this order and the MANY MANY emails pertaining to it.

They keep offering me discounts on future purchases and/or minimal return of a few dollars.

This company makes its money by keeping yours!

I will return the outfit for a full refund OR I will accept $70 refund which is still a loss for me and a profit for them.

Purchased Faux Fur Coat for my wife. Took money. No delivery or any update.

item number-[protected]. unique-denim-holes-pocket-patched-casual-men-pants. put the order in around the end of june. today is july 17, 2020. i didn't get any conformation about this order please refund my money. i believe the order will not come if it didn't come in 12 days it's not comming. the size i chose was 42 in the waist but i need size 44 so refund please.

I ordered some shoes from this company and immediately noticed the return receipt was not like anything I had ever seen.

I wanted to return the shoes because the quality was cheesy looking. The shoes cost me $60.00. I have got one response from someone asking me if I can state why I want to return the merchandise but on the return card it specifically stated anyone returning an item without contacting their Customer Service Department first will be denied a refund. No phone number to call, etc.

PLEASE DO NOT DO BUSINESS with this company. I should have read the reviews first.