Ethan Allen
Reviews and Complaints

Two years ago I ordered furniture with custom upholstery from EA. I was quoted 8-12 weeks. 6 MONTHS later, I still hadn't received my order. What really bothered me was the lack of follow up or concern on the part of my design consultant. I elevated the situation to the corp office. Corporate blamed the local upholsterer for the delay, even though the local seamstress didn't even have the furniture to do the work. They totally blamed it on this poor woman who had nothing to do with it...

6 Months ago we had a flood, and I had to replace a few of the upholstered items with the promise of 6-10 weeks. 6 months ago! Again, no follow up or concern from them... Hello Ethan Allen - get your act together!

Ethan Allen... Extraordinary prices... Ordinary product... Unacceptable service... Such a shame!

Custom designed down-filled couch arrived after 16 weeks with deep gash in the arm from careless unpackaging... 2 weeks later removed from home (offered no loaner)... 2 more weeks of sitting on floor... repaired couch AGAIN, again it was delivered in unacceptable condition (no pride in craftsmanship)... custom repair AGAIN performed... will never be truly happy with result... VERY expensive couch - mediocre quality AT BEST... in consolation offered discount on two throw pillows... "in the amount of 20%"...

Ethan Allen is not on our list for purchase furniture. Sales person did not listen to my wife, and chose items she liked in our house. Really ***. Also, the quality of sofa/chairs is worse. Sales women wanted this to be fun, when I asked for breakdown on invoice (so I knew what we were paying) she just came me a list of items 2x. List did Not explain breakdown. Just terrible attitude, and communication skills. I hardly believe they would keep her. Pillows on sofa are worn out already. Chair cushions sag, and padding is terrible. Look somewhere else.

I bought an upholstered chair and the fabric on the back of the chair was coming off, I noticed it about 3 weeks after it was delivered. I had to constantly bug them to get it repaired. I wanted it to be replaced because it looked like shoddy workmanship, but they convinced me they could repair it and they would send their "best man" out to do it. A month later, same issue. They would not replace it, told me the warranty did not cover it. I also had a side table that I cleaned with a reputable wood cleaner and the finish came right off. They didn't want to do anything about that either, but I finally got them to put another top on it. I can't clean it with anything other than a microfiber cloth if I don't want the finish coming off. I told everyone not to buy Ethan Allen furniture - it is ridiculous!

I had placed an order for a sofa and chairs on May 1st, 2010 and was very clearly told that the delivery would occur in a maximum time period of 12 weeks "most probably sooner".Half of my order(chairs and pillows) were delivered within this time frame, however 18 weeks later I still do not have my Sofa and feel like I have been held hostage as I cannot cancel my order and buy it elsewhere since the chairs are already delivered.I recived an update on July 11th stating that there is a production delay and I should expect my delivery by mid August.

I followed up with a phone call to the manager (Denise Nappier) on Aug 3rd and after giving me a list of excuses and having the audacity of saying "We have atleast delivered the chairs within the 12 week period", she sent an apologetic email offering me a 10 % discount and promising a call from the delivery people latest by Sep 7th.I did not recieve any intimation from them and I sent an email on the 7th with no courtesy of a response. I then recieved a response on the 9th of Sep saying that my sofa is in transit (11 days later still no sign of delivery !)This has ruined our whole experience of buying furniture and honestly had I had the slightest idea that it would take 18 weeks to deliver furniture, I would have bought it elsewhere.

When I was promised 12 weeks it should have factored in various possible reasons for delay, but having to wait an additional 6 weeks (for some fabric delay or something) is absolutely unacceptable and a breach of contract. I would appreciate any help possible and would expect a reputable organization like Ethan Allen to be more accountable for their actions.

Purchased sofa and two reclining chairs at the cost of $6508.92 on 5-8-10 delivered on 7-31-08. one chair makes grinding noise when opening and sofa wrinkles terribly when used. Tried to get store to fix but they claim there is no solution. Extremely difficult to get someone to talk to. I waited 35 years to be able to shop Ethan Allen and feel the quality just is not there. Continue to tell friends and family that the service is terrible. Wuld have done better anywhere else. Just not worth the money and aggrevation we have gotten.

Do not buy a mattress from Ethan Allen or anything for that matter! The customer service is terrible! They do not stand behind their products. I purchased a $2000.00 mattress set and cannot sleep on it, they came out and the tech said he couldn't sleep on it, so I thought they would exchange it out, but no he had me sign a paper that "he was there." NOT it was a paper saying not Ethan Allens fault! No one would help I even sent a letter to the President of Ethan Allen and he did NOTHING! I can't sleep on it at all you feel like your falling off the bed! So do yourself a favor buy from someone who knows something about mattresses not a $2000.00 set from them that I guarantee you won't be able to sleep on. I was at a party and was talking to another lady and she said her daughter had the same problem with a mattress purchased from Ethan Allen and they wouldn't do anything for her. The lady said exactly what I said she couldn't sleep on the mattress and felt like she was falling out of the bed! SHAME ON ETHAN ALLEN!

I have bought thousands of dollars of Ethan Allen furniture over the years. Five years ago I bought a very expensive sofa and loveseat upholstered with an upgraded chenille fabric and upgraded down pillows. After a year or so the fabric on the pillows began to "walk". They always look messy and wrinkled. I have called Ethan Allen on numerous occasions to see if they will do anything, no response. I took the pillows to an upholsterer and they told me that Ethan Allen should have put a facing/backing on the chenille so it would stay in place on the pillow and stay put. I paid a fortune for "Ethan Allen" quality and now have to replace them because they look so awful. I had a similar experience with a very expensive mattress I bought from them - $3000. After 5 years the mattress was totally shot and bulging at the sides. I am very disappointed that the quality of the product and the service has gone to the dogs - I would not recommend Ethan Allen to any one. Bite the bullet and buy American -

I have never done this before, however my dissatisfaction with Ethan Allen has prompted me to warn others about this Company. I purchased the Quincy Bed (along with other furniture) from the Ethan Allen store in Manhattan back in the beggining of March. I was expecting out of town guests the first week of June, so I ordered the bed 3 months in advance to ensure I would have furniture in time for my out of town guests.

On Monday, it will be 10 weeks and I will have received no bed. At first my Designer lied and told me that the bed left the factory on May 10, 2010. I say she lied because when I called back a week later to receive a status update, she again saidthe bed was in transit, but couldn't locate the bed. In transit for a whole week and can't find the bed? REALLY? So, I called the Corporate Office in New Town, CT only to find out that my bed was NOT in transit, had not left the warehouse and has an updated date of June 14th. That's not even the date that the bed will be delivered (well after my out of town guests leave), that's only the date when Ethan Allen will receive another update regarding this bed.

When I asked Customer Service, how they were going to solve the dilemma I'm faced with now, I'm told "I'm sorry, but all we can do is wait on the bed to arrive." My "designer" is never at work and never returns phone calls (absolutely useless). I tried calling a Manager/Supervisor of the Manhattan store. She says that she will give me a call back with an update and guess what, I've never received a call back. These people are so disorganized and scatter brained that all they can do is repeat the Ethan Allen mantra that all furniture is cutom made to order. How is that a solution of not delivering furniture by the expected due date?

I ordered furniture online, a month after ordering from Ethan Allen, and the furniture was delivered yesterday. I had a better experience ordering online that dealing with this low budget company.

I purchased an ethan allen new impressions from the Milford Ct store earlier this year. I made the sacrifice of $900 in order to match the ETHAN ALLEN dining chairs purchased by my parents in the 1960s. After waiting four weeks to recieve we were very disappointed. One of the legs must have been damaged and was glued together! And there was dried glue dripping down the leg. There was damage to the top finish as well. I contacted customer service and after numerous communications they agreed to exchange for another one. Again we waited four weeks. The second was also defective, the apron on the leaf did not line up properly with the apron on the table, and there was a gap between the table and the leaf! VERY DISAPPOINTING! I cannot believe the poor quality of workmanship of today's Ethan Allen.
I could have gotten better at IKEA!

We purchased a sofa from Ethan Allen, which was custom made and rather expensive. There were immediately two problems. The sofa smelled like a chemical factory and the cushions were so overstuffed that average people cannot place their feet on the floor when they sit.

We complained about both of them and they said, "If you'd like to spend several hundred more, we will remake the cushions. The odor will go away in a few months." They were unable to identify what chemicals were outgassing into our home. When I told them it was unacceptable for us to pay for cushions that they overstuffed, they said "Too bad." I will never, ever buy anything from Ethan Allen again.

I was greeted warmly and was addressed after requesting a Sales Associate to assist me. The discussion lead to several room makeover as a phased approach--to begin with the Dining Room. The Sales Associate was very eager to assist; scheduled several in-home visits on their calendar. Upon running a credit check which showed the current availability of a $10, 000 credit line, the mood and attitude change dramatically. No further visits were scheduled (in-home) no phone calls were returned and the pleasant Sales Associate underwent a transformation when learning of the $10, 000 sale. Samples were no longer available to view--due to other important (VIP-Ethan Allen preferred customers) presentations. During this economy -- stores need to re-focus their customer base and realize every customer is important. Isn't a $100 sale just as important? Who wouldn't want to afford to lose a customer? Rather than gain a customer through respect, trust, and commitment. 99% of all repeat customers (in any retail venue) base their experience on trust. Ethan Allen an American based company will be faced with some serious challenges considering all the potential customers this story has been told to--and similar stores that have been heard. The simple answer is to spread the word and eventually the company will be faced to make severe adjustments or likely to close its doors.

I ordered and received a farmhouse table from Motsinger's Ethan Allen in Akron, Ohio. Grease marks from serving food could not be removed. Ethan Allen decided to replace it. I questioned this and asked them why they thought the same table would be any different. They assured me there would be no problem. The new table came and the same grease marks from eating could not be removed.

The first time around the service man Gary never bothered to call me for two months, I had to call him, and he never did come out. I didn't ask to have the table replaced to begin with. Now I am done with this table, and I want to return it. I've had the replacement for barely a month or so. Ethan Allen is giving me a very hard time, and not answering and returning calls.

The manager Terri inferred that I was a liar and that nothing was wrong with the original table. Yet their lip service tells me they "stand behind their products."

I Ordered living room furniture in August from ETHAN ALLEN. I was told it would arrive in October. Now they are telling me it won't be ready till January due to Fabric delays. They have screwed up twice on my financing arrangements that we discussed. I'm being charged at a much higher interest rate for furniture I have yet to receive. I am going to cancel my order & Dispute these Charges! I have never been treated so badly. The designer I have been working with treats me as if I am demanding & unrealitsic. I told them I wanted it before the holidays & they assured me of this! I have never had trouble with other companies in ordering home furnishings. Spread the word. Buyer beware.

Ironically, as a marketing and public relations professional I understand that occasionally mistakes are made. But to fess up and make right usually says something for the company and the issue. To date, I have attempted to fix issues with a September furniture order my newlywed husband and I placed with no resolution.

I have called and emailed corporate. The customer relations representatives that I was assured would return my call promptly never have. Instead I got an email weeks later - after again reaching out - from someone else who seems to have no ability to resolve anything. Rather I am advised in a email "that the local store" has the ability to discern things about delivery, fees, etc. Yes isn't it ironic that the local designer who sold me the items hasn't been heard from once since I placed the order? And instead I'm tracking down people at the local store who are also non-communicative? I placed another email to them last week - it's been four days and nothing. Not one word.

Thankfully, my husband and I received a few of the non-upholstered items and we will keep those. But we have decided that the other items are no longer of importance to us. I will never buy from Ethan Allen again and I have told - and will continue to tell everyone who visits my home - about the horrors of working with the company. I am contemplating calling my credit card company and advising them due to the poor customer service and the failure by Ethan Allen to deliver a product promised.

I anxiously await to see if Paula Mandeville will finally, after 8 weeks respond to me or if the corporate folks I spoke to will call me back. But I do plan to use the power of the pen and the Internet to share my dissatisfaction and tell everyone who will listen that Ethan Allen is not a company that I would recommend doing business with.

It's disheartening to read all these issues. I loved my designer but I hate what she did and I know hate the company. Reputation is built on more than price of a "Supposed superior" product. It's built on responsiveness, reaction and responsibility.

I'm in the middle of a horrible purhcase experience with Ethan Allen -- complete bait and switch. They quoted me a price for a sofa, and we agreed to the price and ordered it. A week later the contract came in the mail-- it was for $600 more (excluding tax) than we agreed to.

After, multiple phone calls, the sales person is feigning completed memory loss re: the price we purchased it for! She agrees that she quoted us the wrong fabric grade, but does not have any recollection of the figures I have written in my catelogue. How a woman who has 20 years experience in the business could (a) provide me a quote with the wrong grade of fabric, and (b) not have any notes of the quote she presented us, is beyond comprehension. Further, when we called back to process the purchase, the store confirmed the quoted price. No mention at that point that it was a misquote. The proclaimed "errors" in this purchase process are so remarkable, they cannot possibly be unintentional errors.

Unfair trade practices aside, this is simply an infuriating waste of time. We shouldn't have to have multiple phone calls with the retailer to argue, negotiate and fight about what we agreed to. This isn't a fly by night used car dealership. We were quoted and accepted a price. A week later, a contract comes in the mail, reflecting a different, siginificantly higher price.

This is NOT the customer service we expected from Ethan Allen. We specifically purchased from them because we thought it would be hassle free and we'd get a quality product. Now I've spent multiple phone calls with the store and still haven't gotten anywhere. Their behavior and response have been simply shocking.

The kicker in all of this is: we ordered the FLOOR MODEL. Same configuration. Same fabric. When a customer asks: how much is that exact model?, it should be a simple process for the sales person to give you an accurate figure. UNACCEPTABLE.

I had purchased Ethan Allen bedroom and living room furniture in the early 1990s and was very pleased with the quality of the casegoods and upholstry.

In 2008 I decided to purchase new family room furniture and visited my local Ethan Allen store. The sales person was very friendly until I did not go with her suggestions. I ended up purchasing several chairs, a new sofa and a few casegoods to the tune of $6000, which evidently was not a huge purchase in her eyes. The sofa is falling apart after 1 year, the fabric is substandard as is the overall quality. I never had any follow up from my sales person and she is always too busy with clients and not interested in assisting with small purchases of "accessories."

This afternoon my husband and I were shopping to furnish our new 1700square foot home. We were in the Setauket store on Long Island and spoke with a sales associate named Kathy. She asked us what we were looking for and we indicated a sectional for our den. She mentioned that the only sectional they had in the store was the one we just looked at. We indicated that we would be interested in looking at other sofa and love seat set ups. She immediately asked what our budget was. We said approximately $3000. She told us that $3000 would not be enough and looked at us uncomfortably. We proceeded to leave. I have never felt so bad about myself in my whole life. My husband and I are two young professionals, purchasing our first home. What I am suggesting is that their sales associates not judge a book by its cover. We were willing to stretch our budget in order to purchase a quality product and an open minded sales associate would have showed us the merchandise and let us decide what we could or could not afford. I would assume that Ethan Allen would like to attract new business, but they will not do that by alienating younger generations. Mark my words, I will never step foot in another Ethan Allen as long as I live after the way the associate Kathy made me feel today.

Do not shop at Ethan Allen Furniture store. It is expensive, and it is not a customer service oriented store. Their service is slow, I can't tell you how long I have waited and waited and waited for calls back, appointments, paperwork, etc. And, when I finally called to talk to the manager, her assistant said she was busy, of course. so I asked for some service regarding an order, and explained that I wanted to finally talk to a manager to relate what was happening to me and how dissatisfied I was. The next day, the assistant called me back instead of the manager. Apparently, this again proved that customers are not a high priority here. These people are so unorganized that customer service is all but impossible. No one gives a flying fudgesicle in this store. I have never really had such a bad experience anywhere where I have spent so much money... $10, 000 +. It is amazing that no one from upper management called immediately to apologize, or smooth things out or anything. Do not shop here...and I have heard all their stores are the same. The employees are unhappy, the customers are unhappy, people are suing them...and it amazes me they are still in business. Bad business people.