Etihad Airways
Reviews and Complaints

Dear Sir/Madam,

This is bring to your notice that my two cricket bat kits along with cricket bat are missing from the main luggage which I have been wrapped with my main luggage. I have been given complaint at the same time to the Luggage officer on 26th Oct-2017 but till now I have not received any feedback about my missing parcel.
I travelled on 25th October, 2017 from BOM to AUH and from AUH to LOS by connecting flight. My e-ticket number is "[protected]/3" [FQTV NZ [protected]].
I have attached the complaint form for your kind perusal.
Kindly request you to do the needful urgently and give the feedback on it.

Im jamsheer, travelled from abu dhabi to kuwait using ethihad airways, aftet reaching kuwait I found my trolly was damaged heavily, products like mobile phones, clothes, perfumes went missing! When I complained at the kuwait airport they didnt even responded properly! Please compensate for the damages caused if not I will take this issue to consumer court, trolly worth 12, 000/-

The official compalint.

The booking numer is ctefar on the name of neal, joanna and sara bailey.

The booking was cancelled by us on the 05.09.2017 and the refund still didnt happen? The customer service is ignoring us and leaving with the information that they are sending email to the right department or that someone will contact us, but nothing is happening. It's been over a month now since we didnt get the refund! It is over 3000 euro and it is really important for our family to have that money back asap!

This is beyond any expectation of good company or customer service!

I am requesting an urgent reply to this email.

Joanna bailey
[protected]

To,
Andreia cabrita
Guest relations officer
Etihad airways
4th floor voyager building
Chicago avenue
Manchester
M90 3dq

Dear andreia cabrita,
Subject: complain regarding unsatisfactory refund against cancellation (rqid 496577)
Greetings!
I would like to register complain regarding unsatisfactory refund amount that I received from etihad airways against flight cancellation of our family trip to india.
On 26/04/2016 we booked flight tickets with etihad for our family trip to india through crystal travel agents. our two children, my wife and I were very excited for the trip as we were looking forward to meeting our aged parents and extended family members in india after long time. but sadly on 15/09/2016 blesson, our elder son aged 8 years was diagnosed with cancer. it was a shocking blow to our whole family and we were utterly devastated. his condition became so critical that he had to undergo severe cancer treatment for 29 weeks. when we received this sad news, we as family decided to cancel our trip as there was no way blesson could travel. we contacted your office through email requesting for cancellation of tickets. I herby quote your email dated 22nd october 2016 (rqid 496577) sent to anisa gill at [protected]@swiftglobalaccounting.com addressed to my wife mrs macwan in relation with our first request for full refund against cancellation of our tickets to india. I have copied below content of your email for quick reference.
From: etihad feedback [mailto:[protected]@etihad. ae]
Sent: 22 october 2016 05:53
To: [protected]@swiftglobalaccounting.com
Subject: etihad guest relations [rqid:496577]
Rqid 496577
22 october 2016
Dear mrs mcwan,
Thank for your writing to us regarding your booking to ahmedabad.
I am sorry to hear about your son’s current medical condition.
I can appreciate that this must be a difficult time for you, and as you are unable to travel, you would like to cancel the tickets.
Having retrieved your booking, I understand that tickets were issued by a travel agency under a very restricted fare. therefore, the refund has to be done by them.
However in order to review your case with our finance department, may I kindly advise you to contact your travel agent and to let us know if mstr blossom parmar’s ticket is refundable and if so, how much it will be the cancellation fees.
Thank you for your patience and understanding at the meantime.
I look forward to hearing from you.
Yours sincerely,
Andreia cabrita
Guest relations officer
Etihad airways
4th floor voyager building
Chicago avenue
Manchester
M90 3dq
After receiving your above response we contacted our travel agent. we contacted them through email and requested for cancellation. I have copied below my email correspondence for your quick reference.
From: anisa gill [mailto:[protected]@swiftglobalaccounting.com]
Sent: monday, october 24, 2016 9:47 pm
To: [protected]@crystaltravel.co.uk
Subject: re: booking ref 442n2u and ticket number 607-[protected]
Dear mr rohan,
E-ticket number : 607-[protected]
Booking ref: 4u2n2u
Kindly note that my family were due to travel with your airlines on 21st dec 2016 to 18th jan 2017 from london to ahmedabad, india with the above booking reference. however sadly, our son has been diagnosed with cancer and his treatment is going on and we will be unable to travel. please find attached letters from the hospital.
I would appreciate if you could kindly consider in refunding the travel ticket costs as it is a very hard time for us and beyond our control that we are now not able to travel. I know that your colleagues at crystal travel have notified me that there would be some cancellation charges before the refund, however I don’t mind paying around £50 but anything more than that would be a lot for me at this time as both me and my wife are unable to work due to my son’s situation and hospital runs. I would appreciate if you could kindly consider this as a special case and refund me the ticket as much as possible.
Looking forward to your reply.
kind regards,
mr & mrs parmar
In spite of my plea to consider full refund we were only given £225 per person, total refund amounted to £900 for four persons. following is the email correspondence for your ready reference.
From: rohan - crystal travel [mailto:[protected]@crystaltravel.co.uk]
Sent: tuesday, october 25, 2016 4:55 pm
To: 'anisa gill'
Subject: re: booking ref 442n2u and ticket number 607-[protected]
Dear mr & mrs parmar,
At the onset please accept our sincere & unreserved apology for the inconvenience caused. however, refer to your below query please be informed that we spoke with airline and requested for full refund due to medical reason but they clearly denied on that and advise to go with fares rules.
I checked the rules and it says that cancellation charges will be £250.00 per passenger.

However, we could understand your problems and we crystal travel always come in front to help our valuable customers.
So instead of charging £250.00 we will charge only £225.00 per person and rest we will pay from company admin as a good gesture.

We could understand that might be it will not help you and meet your expectations but this is only the best we can do.

I hope you can understand our situation and will cooperate us.

For any further clarification or assistance, please feel free to reply or call me on below mentioned number.
Thanks & regards
Rohan brooks - manager
38 riding house street, london, w1w 7es
Direct tel: +[protected] fax no: +44 (0) [protected] ext. no 4024
Shift timing: 9:00 – 18:00 gmt

We were badly affected by diagnosis of our son and on top of it we were badly treated by your airlines on refusing to accept our request for full refund on humanitarian grounds. we in fact felt exploited! at the time of refund I accepted £900 as I was mentally, emotionally and financially broken. I had no energy to even think about things other than welfare of my son blesson who was undergoing cancer treatment. but now after many months, while reflecting on the whole case, I and my family feel that we were really treated unfairly and inhumanly by your airlines. etihad airways boast for excellent customer care but in our case we have totally different and bad experience. while reflecting on this whole episode of how refund for our cancellations were handled and settled, I felt that we were treated unfairly, inhumanly and inappropriately.
Hence I have decided to write to you again submitting a formal complain. I feel that our family should receive full refund as we were forced to cancel tickets on health ground of our son. please can I request you to take up this matter with your senior management and let me know your response. I hope our request will be considered favourably and we will be granted full refund.
Thanking you in anticipation,
Sincerely yours,
Nevis parmar

To,
Andreia cabrita
Guest relations officer
Etihad airways
4th floor voyager building
Chicago avenue
Manchester
M90 3dq

Dear andreia cabrita,
Subject: complain regarding unsatisfactory refund against cancellation (rqid 496577)
Greetings!
I would like to register complain regarding unsatisfactory refund amount that I received from etihad airways against flight cancellation of our family trip to india.
On 26/04/2016 we booked flight tickets with etihad for our family trip to india through crystal travel agents. our two children, my wife and I were very excited for the trip as we were looking forward to meeting our aged parents and extended family members in india after long time. but sadly on 15/09/2016 blesson, our elder son aged 8 years was diagnosed with cancer. it was a shocking blow to our whole family and we were utterly devastated. his condition became so critical that he had to undergo severe cancer treatment for 29 weeks. when we received this sad news, we as family decided to cancel our trip as there was no way blesson could travel. we contacted your office through email requesting for cancellation of tickets. I herby quote your email dated 22nd october 2016 (rqid 496577) sent to anisa gill at [protected]@swiftglobalaccounting.com addressed to my wife mrs macwan in relation with our first request for full refund against cancellation of our tickets to india. I have copied below content of your email for quick reference.
From: etihad feedback [mailto:[protected]@etihad. ae]
Sent: 22 october 2016 05:53
To: [protected]@swiftglobalaccounting.com
Subject: etihad guest relations [rqid:496577]
Rqid 496577
22 october 2016
Dear mrs mcwan,
Thank for your writing to us regarding your booking to ahmedabad.
I am sorry to hear about your son’s current medical condition.
I can appreciate that this must be a difficult time for you, and as you are unable to travel, you would like to cancel the tickets.
Having retrieved your booking, I understand that tickets were issued by a travel agency under a very restricted fare. therefore, the refund has to be done by them.
However in order to review your case with our finance department, may I kindly advise you to contact your travel agent and to let us know if mstr blossom parmar’s ticket is refundable and if so, how much it will be the cancellation fees.
Thank you for your patience and understanding at the meantime.
I look forward to hearing from you.
Yours sincerely,
Andreia cabrita
Guest relations officer
Etihad airways
4th floor voyager building
Chicago avenue
Manchester
M90 3dq
After receiving your above response we contacted our travel agent. we contacted them through email and requested for cancellation. I have copied below my email correspondence for your quick reference.
From: anisa gill [mailto:[protected]@swiftglobalaccounting.com]
Sent: monday, october 24, 2016 9:47 pm
To: [protected]@crystaltravel.co.uk
Subject: re: booking ref 442n2u and ticket number 607-[protected]
Dear mr rohan,
E-ticket number : 607-[protected]
Booking ref: 4u2n2u
Kindly note that my family were due to travel with your airlines on 21st dec 2016 to 18th jan 2017 from london to ahmedabad, india with the above booking reference. however sadly, our son has been diagnosed with cancer and his treatment is going on and we will be unable to travel. please find attached letters from the hospital.
I would appreciate if you could kindly consider in refunding the travel ticket costs as it is a very hard time for us and beyond our control that we are now not able to travel. I know that your colleagues at crystal travel have notified me that there would be some cancellation charges before the refund, however I don’t mind paying around £50 but anything more than that would be a lot for me at this time as both me and my wife are unable to work due to my son’s situation and hospital runs. I would appreciate if you could kindly consider this as a special case and refund me the ticket as much as possible.
Looking forward to your reply.
kind regards,
mr & mrs parmar
In spite of my plea to consider full refund we were only given £225 per person, total refund amounted to £900 for four persons. following is the email correspondence for your ready reference.
From: rohan - crystal travel [mailto:[protected]@crystaltravel.co.uk]
Sent: tuesday, october 25, 2016 4:55 pm
To: 'anisa gill'
Subject: re: booking ref 442n2u and ticket number 607-[protected]
Dear mr & mrs parmar,
At the onset please accept our sincere & unreserved apology for the inconvenience caused. however, refer to your below query please be informed that we spoke with airline and requested for full refund due to medical reason but they clearly denied on that and advise to go with fares rules.
I checked the rules and it says that cancellation charges will be £250.00 per passenger.

However, we could understand your problems and we crystal travel always come in front to help our valuable customers.
So instead of charging £250.00 we will charge only £225.00 per person and rest we will pay from company admin as a good gesture.

We could understand that might be it will not help you and meet your expectations but this is only the best we can do.

I hope you can understand our situation and will cooperate us.

For any further clarification or assistance, please feel free to reply or call me on below mentioned number.
Thanks & regards
Rohan brooks - manager
38 riding house street, london, w1w 7es
Direct tel: +[protected] fax no: +44 (0) [protected] ext. no 4024
Shift timing: 9:00 – 18:00 gmt

We were badly affected by diagnosis of our son and on top of it we were badly treated by your airlines on refusing to accept our request for full refund on humanitarian grounds. we in fact felt exploited! at the time of refund I accepted £900 as I was mentally, emotionally and financially broken. I had no energy to even think about things other than welfare of my son blesson who was undergoing cancer treatment. but now after many months, while reflecting on the whole case, I and my family feel that we were really treated unfairly and inhumanly by your airlines. etihad airways boast for excellent customer care but in our case we have totally different and bad experience. while reflecting on this whole episode of how refund for our cancellations were handled and settled, I felt that we were treated unfairly, inhumanly and inappropriately.
Hence I have decided to write to you again submitting a formal complain. I feel that our family should receive full refund as we were forced to cancel tickets on health ground of our son. please can I request you to take up this matter with your senior management and let me know your response. I hope our request will be considered favourably and we will be granted full refund.
Thanking you in anticipation,
Sincerely yours,
Nevis parmar

This is to inform you that I have noticed multiple payment form my credit cards for changing the filght of the scheduled air ticket. Initially I purchased Air Ticket (e ticket No: [protected] from a agent in Sri Lanka as a return trip. But I had to change the return trip from Tucso, Arizona to Colombo, Sri Lanka because of errorness of booking made by the agent. The returning from Tucson to Colombo was errornessly scheduled on 10th November, 2017. The exact date should be the 10th October, 2017. On this ground, I had to changed the ticket to return from Tucson to Sri Lanka on 10th October, 2017 while I was staying in Tucson. I contacted a person on Etihad Customer Service and he made necessary arrangement to change the flights with a estimated cost of US$ 125+30. I gave him my Credit card No: [protected] of HSBC. He informed me it is not accepted. Then I gave the Credit Card No:[protected] of NDB. SMS alert for my mobile phone [protected]) shows multiple payments form boths credit card. I informed the coustermer care service on 12th October, 2017 after returning to Sri Lanka.

Further, The flight EY 266 was delayed for more than 2 hours due to the technical problem declared by the staff at the Abu Dhabi International Airport on 11th Oct 2017, which was scheduled to depart at 21:25, 11th Oct 2017 and to arrive at 3:30 on 12th Oct, 2017.

Theresfore, I kndly request you to look into these matters and to take necessary steps to refund the extra payments from my credit cards and any compensation (if available) for the delay.

I highly regret for the inconvenience and thanks for your favourable consideration in this regard.

Dr. Chandrasiri Waliwita (W. A. L. Chandrasiri - Passport No: N 3330185

Dear Sir/Mam

My Self Suma G Raut,
Director of Aarya Hospitality, Hotel Aarya International Mumbai.
I lives in Mumbai linking Road Khar west,
My contact number is [protected], [protected]
i am a traveler i always book other flights but this was my 1st flight with Etihad Airways but the 1st fly was totally unhappy so now i have my return ticket from UK to Mumbai i will do cancel that for sure and i will tell to others don't travel with Etihad Aiways
I have complaint for Etihad Airways, i was travel from Mumbai to Manchester UK because my daughter got admission in UK so i booked 2 tickets of Etihad Airways for my daughter
and my self so i got connecting flight from Mumbai to Abu Dhabi and Abu Dhabi to Manchester, but Mumbai to Abu Dhabi Flight EY203 was delayed for 3 hrs due to
that we missed our Abu Dhabi to Manchester flight and 2ns flight was next day so we stayed in hotel in airport and paid our own 900 AUE because Etihad Airways Airport Staff was
so much rood in talk and they didn't cooperate us they said its normal sometime flight got late
now we will give you other flight for free but stay and food is not our responsibility you people have to take care by your own self, that time i was shocked with that answer
but now i want clarification and compensation of my time, my food accommodation and i got mentally torched with that behaver so tell me you people will do something or should i go in Indian consumer Cort.

Airlines name : Etihad Airways
Travel date : 30th Sep 2017
Flight No : EY 203
Mumbai To Abu Dhabi

my complaint please try to resolve as soon as possible.

I have booked a ticket for eithiad airways vide pnr xewkdn and rgmppx wherein I had booked through makemytrip.com for travel from hyderabad to abu dhabi (20th november) and later from abu dhabi to madrid (21st november, 2017). There is no problem with this ticket.

However the subsequent ticket from madrid to brussels for 26th november was cancelled by the etihad airways as it has become inoperational. I received an email with the new schedule pre-ponement of my timings.

Now when I speak to customer care of eithiad airways they say that since the new schedule was not confirmed by the customer, since it has been already been a month, they are expecting fare charges for this ticket. As a customer I was not informed about the changes except through email and its not mandatory on the part of the customer to check his email as per law. I did not receive any call requesting for confirming of this new timings.

I gave the airlines three option
1. I am ready to forego this ticket from madrid to brussels and I would make my own arrangements to brussels and the rest of the tickets be same.

Airlines is asking to pay fare charges. Not sure what is the fare difference that they are expecting when the customer is foregoing his flight and making his arrangement

Second option
To issue the alternative ticket as the flight was cancelled by the airlines for which the customer does not have responsibility nor it is mandatory for the customer to keep on checking his email box for any emails. The alternative tickets issued to be prior was not reserved as they say I had failed to revert them back. Is it not obligatory on the part of the airlines to intimate the customer about the changes? And now the airlines customer care say even if the alternative ticket that was suggested by the airlines was to be taken up they want date change charges to be given by me. Where is the justice here?

3rd : refund the entire amount paid and I will buy a new ticket.

Thanks
Vaidyanathan
[protected]@yahoo.com
[protected]

My wife and I were booked on a flight from JNB to Abu Dhabi on the 1 Oct 2017 scheduled to arrive at 0545am the next morning on Alitalia. Booking ref 4jeleh.

We were approached by Ethiad staff member Lionel who advised that flight was fully booked, he coerced us with a 300USD voucher and a earlier flight from JNB to FRA and that we could use the voucher for any Ethiad flights or services.

None the wiser not only couldnt we use the voucher for Boutique on flight airport lounge or for an upgrade as the entire ticket was changed over to Alitalia.

We arrived early in Rome and we could not get a transfer from the airport to the hotel and neither could we check in early, the reality finally set in that we were done in.

For all the services we requested with the voucher we were turned away and embarrased as Lionel did not mention it was funny money.

The experience has really left a bad taste in my mouth and I will be sure to share my experience.

Kindly note that myself and my wife are first time flyers and went on holiday to renew our vows in Rome, this obviously went pear shaped in most instances.
We have arrived today in Abu Dhabi on our return today and have been pushed from pillar to post, email seems to be our last resort before taking the matter forward.

I would like you to consider a reimbursment for my inconvience and not a voucher that cannot be used.
I will patiently antivipate your response.
Dissapointed customer Mr Lyle Fortoen
Mobile [protected]

My wife and I were on our way back from Venice to Abu Dhabi on EY 0080 Thursday 05/10/2017, Tickets no [protected] and [protected]
There was no hope for a seat, redirected us to Turkish airlines, to try with them to find a seat at the last moment to Abu Dhabi through Istanbul. It was frustrated and very tough time for us. Service was completely different, cannot compare my business seat in Etihad flight with Turkish, They handled me single 300 USD voucher, which is not acceptable.

I am raising a formal complaint and requesting a refund.

I was not allowed to board the airplane as my Pakistani NICOP expired without my knowledge. I had been clearly informed that I was not being allowed it will be illegal to fly. I am being penalized for no show. I request that I may pleased be refunded the amount for ticket.

Muhammad Asadullah Khan.
[protected]@yahoo.com

-----Original Message-----
From: METRO INTERNATIONAL TRAVEL
To: metro786
Sent: Wed, Aug 30, 2017 4:20 pm
Subject: Travel Reservation to LAHORE, PAKISTAN on October 07 for MR MUHAMMAD ASADULLAH KHAN

METRO INTERNATIONAL TRAVEL
[protected] or [protected]
[protected]@metrointernationaltravel.com
Itinerary

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Trip to: LAHORE, PAKISTAN
Passenger(s): KHAN/MUHAMMAD ASADULLAH MR
Reservation code: JRAOQF
Airline Reservation Code: QVDNQM (EY)

ETIHAD AIRWAYS EY Flight Number 130
CONFIRMED, Confirmation# QVDNQM Saturday, 07 October -
Sunday, 08 October
Departure: IAD WASHINGTON DULLES, DC
10:10PM

Arrival: AUH ABU DHABI INTL, UNITED ARAB EMI
7:10PM +1 day
Terminal 3

Please verify flight times prior to departure

Class: Economy
Meal: Meals
Aircraft: BOEING 787-9 JET
Duration: 13hour(s) and 0minute(s)
Distance (in Miles): 7078

Mr Mu​hamma​d Asa​dullah Khan
Seat(s): 26K / Confirmed

ETIHAD AIRWAYS EY Flight Number 241
CONFIRMED, Confirmation# QVDNQM Sunday, 08 October -
Monday, 09 October
Departure: AUH ABU DHABI INTL, UNITED ARAB EMI
10:10PM
Terminal 3

Arrival: LHE LAHORE, PAKISTAN
2:25AM +1 day
Allama Iqbal Terminal

Please verify flight times prior to departure

Class: Economy
Meal: Meals
Aircraft: AIRBUS INDUSTRIE A321 JET
Duration: 3hour(s) and 15minute(s)
Distance (in Miles): 1314

Mr Mu​hamma​d Asa​dullah Khan
Seat(s): 14A / Confirmed

ETIHAD AIRWAYS EY Flight Number 242
CONFIRMED, Confirmation# QVDNQM Sunday, 22 October
Departure: LHE LAHORE, PAKISTAN
4:05AM
Allama Iqbal Terminal

Arrival: AUH ABU DHABI INTL, UNITED ARAB EMI
6:35AM
Terminal 1

Please verify flight times prior to departure

Class: Economy
Meal: Meals
Aircraft: AIRBUS INDUSTRIE A321 JET
Duration: 3hour(s) and 30minute(s)
Distance (in Miles): 1314

Mr Mu​hamma​d Asa​dullah Khan
Seat(s): 12A / Confirmed

ETIHAD AIRWAYS EY Flight Number 131
CONFIRMED, Confirmation# QVDNQM Sunday, 22 October
Departure: AUH ABU DHABI INTL, UNITED ARAB EMI
10:50AM
Terminal 3

Arrival: IAD WASHINGTON DULLES, DC
5:00PM

Please verify flight times prior to departure

Class: Economy
Meal: Meals
Aircraft: BOEING 787-9 JET
Duration: 14hour(s) and 10minute(s)
Distance (in Miles): 7078

Mr Mu​hamma​d Asa​dullah Khan
Seat(s): 33K / Confirmed

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To whom it may concern at Etihad -

What a strange disappointment this flight Ey141 from Abu Dhabi to Toronto was. After 4weeks travelling, I was very much looking forward to experiencing the quality reputation that I had associated with your airline.

What I experienced, however, was something more like a budget airline on its last legs.

The check-in staff was poorly groomed and quite unprofessional when we explained we wanted to carry-on our bags. (These same bags were permitted on our Etihad flight from Cairo to Abu Dhabi the day before). We ended up checking these bags to avoid a conflict.

There were two meal services - both of which were Indian curries. For the dinner service, the gentleman next to me was quite upset that for a second time he would not be eating meat (the chicken and beef were finished...again) and was told that the flight was a majority vegetarian so there just weren't enough. I can stomach most airline food, but to be fed two curries, plus some raw bean salad (would you eat raw chickpeas, peas and kidney beans even if you weren't cramped in a seat for 13 hours?) I was actually glad when the food was taken away. What was the point of being given silverware for such a lackluster meal service?

There was a horrendous crying child seated directly in front of me. For 13 hours, this child screamed and cried. The flight attendants spoke with the parents only on one occasion and then disappeared to the part of the plane where there was peace and quiet...at the back. The child kicked; the child shrieked; the child ran up and down the aisles...

After hour-7 of this screaming child, we discovered that at the back of the plane there were whole rows (whole empty rows!) where the lucky few had chosen 4 full seats to lay down and sleep. Why is your flight designed to pack most people up at the front (I am 6'2" and 190lbs) while leaving whole rows of seats empty to be used up by anyone who can grab them? Would a section for parents with young children be inappropriate?

The whole flight -- from check-in to landing -- was so discouraging given Etihad's tremendous reputation. I will have trouble recommending or booking a flight with your company in the future.

Thank you,
Matthew Loney

Hello,
When I booked the tickets for Munich to and fro, as per my ticket it is written that I am allowed 23 kg one bag only. But when I gave collected boarding pass, staff told that I can check in 2 bags of 23 kg. This is real cheating about check in luggage limit. I have left so many items due to this miscommunication from Etihad. What kind of reimbursement Etihad can do now ?

I was travelling on Etihad airways from Abu da bhi to Toronto. The y forced me to eat vegetables.
First food I was served was vegetables and then again, when they served me, it was vegetables,
They did not give me, chicken or lamb, and I was told that they are finished both items,
The response of the crew was not courteous, and they could not explain why I was forcefully fed vegetables all the time. I felt so bad eating vegetable that I felt sick. As I was hungry and had no other option just to eat the vegetables offered me again and again
I am regular traveler of Etihad air, but this time I felt so much inconvenience. I am pretty up set about this and was giving second thought should I stop travelling with Etihad air.

My wife is travelling from LHE to IAD. Your team at lahore airport they harras my wife and my 1 year daughter. The main person is Nouman. They misbehaved with her. My daughter got scared. Her flight number is 4242 and flight is 321. My wife name is Naheed Khuram and daughter is Mannat Awan. I need immediate action against him otherwise I am going to file harrasment case against your company.

Where to start? Really. We were in Thailand for 3 weeks and our missed flight was from Thailand to Edinburgh (with 2 stops in between). Our taxi from the hotel took us to the wrong airport which meant we missed the check in and the flight. As soon as this became apparent we called your customer service team to try and see what could be done, as we understand you are able to help us switch flight up to 2 hours after the initial missed flight. After being passed through to another department by a very unhelpful colleague, we were on hold and could not get through to anyone. After 45 min we hung up and approached the Ethiad office within the airport, to no luck as the office was closed. (All other airline offices were open). We then went to speak to your colleagues at check in who refused to help us and told us to wait at the closed office, which we did. After waiting 45 minutes with no one arriving, we tried to call you guys again to change the flight, by the time we got through to your customer service team it had been over 2 hours since our missed flight departed. We were told that there was nothing at all your company could do, and we needed to pay another £1300 EACH to get back home. This was after we had paid £1200 for the flight initially. As we could not afford £1300 each, they advised us that there is nothing they could do and terminated the call. This left us stranded in Bangkok with next to no money. We proceeded to speak to more Ethiad colleagues at the airport and eventually the manager, who was extremely obnoxious and told us he cant do anything, to which he then turned his back on us and walked away. Ignoring us as we pleaded for help. We were left stranded at the airport for days until we could borrow the money to get home using a different airline. The amount of stress, anxiety, worry that we went through is unimaginable and the most I have ever encountered. Especially as we were being threatened with prison if we could not get home due to expiring visas. The behavior from your colleagues, both over the phone and in the Bangkok airport was disgusting. I never, ever thought customer service could reach such a low to where Ethiad would happily leave 3 people stranded on the other side of the world, even though we had already spent £1300 with you guys.

As we had to sleep in the airport for days after the incident, endured EXTREME stress and anxiety, and also have had to deal with financial difficulties after having to borrow money from people to get us back home. (in spite of our constant, tireless efforts to get in touch with you after the missed flight) I would like this issue to be resolved by refunding us the amount we had to pay for the flights to get home.

Dear Sir/madam

I have done the below attached booking to Ljubljana with your esteemed Ethiad airways flight .We are travelling from Dubai we need to take your coach service to Dubai from Abu Dhabhi airport .I am able to book the coach service on 12 th but for my return journey on 17 th october I am unable to book coach service online as it is showing not available for my flight .

I called your customer service and i got the response as my return Ethiad airway flight EY5994 reaching Abu Dhabhi at 07:00 hours is operated by Air serbia so i could not get this service .

Sir as clearly mentioned on the ticket flight is Ethiad airways though operated by other airways i should still get complimentary coach service as it is parter with Ethiad airways only

So Its my humble request you to intervene and help me in this regard by booking coach service for my return journey on 17 th october at around 8 AM from abu dhabhi to Dubai as i have to join my hospital duty on that day

Thanking you in advance

waiting for your early reply

With regards
Dr Gaurav Jadon
DNB Paediatrics
DCH, MBBS, MNAMS
Fellowship in Child Health
Specialist Paediatrician
NMC Speciality Hospital
Dubai, UAE
Mobile: 00971-[protected]
Email: [protected]@gmail.com

Flight: EY 484
Date: 29 Aug
FQTV VA [protected]

This is to document that the connection flight as listed as above, the flight assistants could not have been LESS helpful if they possibly tried. One in particular proved her arrogance very abruptly on the flight with a rubbish attitude and lack of help the two times I requested her. This particular airline is the least helpful for travelling with children and I will be sure to forever recommend our usual flight host Emirates to anyone who asks for advice when flying with children.

This flight I was flying solo with my daughter who has CHARGE syndrome and doesn't require much assistance as she was 20 months at the time of the flight. I didn't request anything from the attendants, no special treatment or attention etc as my daughter is luckily well natured. I received compliments from the other passengers at how well she travelled on all flights.

At check in we requested not to be seated at the bassinet area as it wouldn't suit our needs and there is a barrier between seats. As my daughter closer to two needs to sleep for majority of this long haul flights, I explained twice to the lady at check in we would prefer to have a seat where she could lay her head on my lap. (The extra leg room seats are not ideal for this) This was obviously too much for the lady at check in as the request was fully ignored by not only I but multiple customers travelling with a child in that age group.

When I explained to the air hostess on arrival for the departing flight the scenario and how it doesn't work for us, she explained frustratedly we were one of 4 - 5 families in the same situation. Then gathered three to four air hostess right in front of us conversing our move in a manner that we were doing them injustice, they made us feel very unwelcome and that we were a hassle to move. I looked around to see another family with a little girl the same age with stressed parents where the same allocated seating didn't suit them. We then had to ask other passengers to move so we could sit in their seats. Very embarrassing for not only us, but you as a company.

When breakfast came out, there was a tray for my daughter and I. my daughter had finished what she was eating off the tray and proceeded to play with the half full items. To stop an accident occurring with her knocking everything on top of herself, I or the lady beside us I pressed the buzzer calling for air hostess assistance. The fact that I had no where to allocate her tray and she was trying to pop things onto the seat in front of her, down the sides etc it needed to be removed or a bigger mess needed to be sorted out or worse a health and safety issue.

The air hostess and I caught eyes, I waved for her to come over. She looked away. I turned the buzzer on again, she glared at me and looked away. The lady sitting beside me waved for her attention. She looked as us both and walked away. I turned the buzzer on again and she proceeded to stomp up and give me a lecture that she was in the middle of doing something. I said I understand but if you would like the food items to remain on the tray and not the surrounding people and floor could you help me out please. she answered me with their are other people on this flight too you know and snatched my daughters tray from me. I did say to her, I am flying solo and have asked nothing of any of you till now and Im not loving your attitude. she stormed off.

The passengers surrounding me, asked if we were ok and rude she had been. It was clear I had no other option but to ask for the tray to be removed. I hadn't even got to touch my own food. I was trying to keep everything calm on our side and I couldn't store the tray anywhere else.

To the rude air hostess Sharnae, who worked on this flight.
If you hate your job that much... Do not be an air hostess. Quit, go peruse something elsewhere. Do not be rude or make people feel stupid asking for help with a deaf/blind child who knows no better. Do not lecture your passengers in front of everyone to try and belittle them when I was trying to prevent a uncomfortable situation. I hope it made you feel all the better about yourself the way you spoke to us.

I was never asked once if I needed any help, if I needed to use the loo that someone would sit with Nyla etc. Nothing. Emirates are 100 times more helpful for parents flying solo as Ive experienced them twice before this Ethiad flight. Disappointing doesn't even explain how I would rate this "experience". As an airline you need to address your communication skills from check in to exit. This is not acceptable behaviour from your cabin crew members...

Very disappointed in the service provided, how uncomfortable we felt flying with you. If you wish to discuss it further by all means

Emer Tector

[protected]@gmail.com

[protected]

I would like to request reimbursement for an airfare relating to my partner's removal from an aircraft bound for Auckland New Zealand from Istanbul on Sunday 13 August.
His name is Peter Joseph Jessup travelling on a New Zealand Passport.
Ethiad Airways EY 0096 Istanbul to Abu Dhabi
Ethiad Airways EY 0484 Abu Dhabi to Brisbane
Ethiad Airways EY 4440 Brisbane to Auckland (14th August).
I have already complained once on "feedback" and have not received an answer. We had to pay a full airfare costing over $2, 000 after he was removed from the aeroplane. He was not intoxicated. He had texted me a message saying that he was "sitting next to two post boxes and luckily that meant their ISIS husbands wouldn't bomb the plane". He did not verbalise this; it was just a text message. It was in jest and a private message only.
I would like full re-imbursement (I paid for his ticket) for this inconvenience, stress and expense please.
Jan Erenstrom +[protected]

Airline reference : bodazd
On Sunday 3 September 2017 20:35 i boarded a plane from Lahore-Abu Dhabi- Edinburgh.
I have still not received my baggage which got lost due to your staff's negligence. I am really disappointed as this is the first time boarding with this airline and i got this airline recommended by many friends and family members. This experience overall was good but as i have not received my bag i am highly disappointed. I really want you to find my luggage as soon as possible.