Etihad Airways
Reviews and Complaints

I recently booked a flight with you from London heathrow to Perth on the 8th November and return on 10th jan in business classic seat. I called to change my return flight due to family illness only to be told that the return flight would cost more than I paid for whole return flight. I expected to pay something but not more than entire flight both ways. How do you arrive at this amount

My name is Hussein Mavunde, working in the Ministry of Health Tanzania. My E-mail [protected]@yahoo.com, Cell Phone +[protected]. On 17th November, 2017 I was one of the delegates from TANZANIA traveling back from Dublin to Dar es Salaam via ABU DHABI after attending GHWA meeting. The plane number was EY 48 and the pilot was Mr. Hassan. We started our journey around 19:10 on 17th November 2017. After a long time being seated in my seat, i decided to find a place where I can Sleep, I found a place and on leaving my seat I decided to put off my shoes and left in the relevant position of my seat. Unfortunately when I went to sleep One pasenger near my seat was very sick and he vomited on my shoes, all the dirty was within my shoes, he decided to make my shoes as a container of collecting the dirty. The Air hostess (Attendant/Cabin Crew) came in this site and she promised to fix all the problems raised, she promised to make some sanitation procedures on my shoes and I can use my shoes after being cleaned. unfortunately when we arrived at ABU DHABI Airport, the cabin crew asked the sick person, How are you feeling, the passenger said I'm OK and the freight attendant said Sorry for what happened but you can go on with your travel arrangement, the Sick person, asked a question what I'm a supposed to do with respect to the damaged shoes?, the response was don't worry, I am going to fix the problem, because I was there, I requested the Crew to do what she was supposed to make my shoes suitable for use, she said I cannot do any thing but she collected my shoes and put in the plastic bag and she said i'm going to ask people in the reception/information desk to clean your shoes and they will give you your shoes even before boarding your flight to Dar es Salaam. Nothing related to this issues which has Happened so far.

Therefore my complains are as following
1. I traveled within the corridor in Abu Dhabi Airport Gates Up and Down and to Dar es salaam to my family with bare foots (Without Shoes), this was against my will, this is not acceptable to any one, even to the cabin crew them selves, it is harassment and embarrassment.
2. The response and action taken by Cabin crew was against me and different from the person who vomited, he was treated and answered politely in a way how a customer is supposed to be treated, while he/ his property was not damaged at all, but I'm the one suffered from damaging my shoes and no any positive response which were availed to me and I think may be because I'm black and that person was a white man.
3. Where are my shoes which was taken by the cabin crew

DESIRABLE RESOLUTION
1. Compensation for the embarrassment/harassment made to me,
2. Give me my shoes back/Refund

Thank You

Mavunde, H

Flight details
9w413 from jod to bom. 4 th nov 2017
Ey205 from bom to auh 5th nov 2017
Ey171 from auh to lax 5th nov 2017

My booking reference number is fppqci

I have travelled from india to usa via abu dabi and I m missing my jewellery which includes a pearl chain along with earings and pendal. it also has a green diamond artificial gold set which includes the earings and pendal set.in addition to this was a sterling silver earing pair.

Dear Sir/Madam,
I(Mr.Vineeth Panji) and Mrs.Saraswati Shirsangi took Etihad Airways Flight from Vienna to Mumbai on 29th Oct 2017.

Our Baggage got Delayed by 2 days & caused a lot of inconvenience.
After arriving at Mumbai, 2 check-in bags went missing and hence we lodged a PIR report with Etihad.

We are on a visit to India on the occasion of marriage. Since we had to spend 2 days without the baggages and we faced some problems since we didn't have the items:
We incurred some financial problems because we had to purchase clothing for 2 days.
Our outstation taxi was cancelled (cancellation charges were huge) and we had to book a new taxi because of the delay in the airport baggage counter.
Also, the most important thing is that our 2 'American Tourister bags' (with TSA locks) number-locks are broken. I cannot use the locks anymore.

I regret to inform you that I received a mediocre assistance at the airport.
I request you to provide us the required compensation for the above mentioned issues (as per the European Union code, as we are Austrian Residents).

Please note that I have not received any response after sending mails to [protected]@etihad.ae and [protected]@etihad.ae . It's been some days now.

Eagerly waiting for your reply.

Booking reference: ZJJRRN, Flight dates: Mar 06-Mar29.
Passengers, Mr Andrew Fitton. Mrs Wendy Fitton, Mrs Janet Haworth.

In May of this year I booked three tickets to fly with you to Sydney and return in March next year, 2018. We were looking forward to visiting relatives in New South Wales. I booked well in advance with you as to give us time to plan a good itinerary for us.

Unfortunately my sister Mrs Haworth has been very ill with a pulmonary embolism this summer but we hoped she would be well enough to travel, sadly she will not be able to make the trip. She continues to recover slowly and will be able to make the trip at a later date.

I spoke to your British call centre today to be informed the tickets are non refundable, which shocked me greatly to say the least. I also enquired if the tickets could be delayed for twelve months when my sister would be back in good health. I was informed that the tickets are for twelve months duration and we would have to use them by May, the anniversary of the purchase. This again will not be possible due to the health issue.

I have gone along with the three emails I have received changing the flight times without complaint and was hoping for a better outcome when I telephoned today. The option of delaying the flights is the one we would prefer, if this involves a (small) cost of which I am happy to pay.

Is here some way we can solve issue, which we feel is out of our control?

Regards,

Andrew Fitton.

I ordered a product in October from Etihad Rewards Shop but could not contact merchant to change the address. Rewards shop then cancelled order and took a long time to put back the miles .In the meantime some miles have expired .They said I can reorder the product but they expired some of the miles . I am not getting a reply from them regarding this despite sending numerous emails.Please can you urgently look at this.

I have travelled in etihad flight ey2/ ey216 on 8th november from frankfurt to bangalore. I would like to complain about the baggage damage happend during the journey. When I took my baggage, I was shocked to see that my suitcase was broken in 2 to 3 places and one of the wheel was broken. Its in very bad shape and dont think will be able to use it again. I have attached the photos, please check and respond. I have never expected such a negligance and bad experience from a reputed company like etihad. Please get back to me on this asap.

Regards,
Chandan

My name is Lock Sohodeb
Nationality GBR and MRU
Complaint for travel date 25 October 2017.
Flight no: EY 228
Time: 03:00 hrs from AUH TO DEL.
Seat no 12D

I was on seat no 12D and opposite my seat was seat no 11D.
At about 3.40 hrs the lights were off. I saw felt something crawling on my right foot and as I tried to shake it off and used my mobile screen light to find out what was it when I looked down I saw a number of cockroaches runnning around. As I continued to flash the light on the shoulder of seat 11D, I saw few cockroaches running up and down. I caught one on my mobile camera crawling on my jacket. I did not want to cause panic to the female German national sitting on my row on seat no 12 C. I quietly brought the matter to the attention of an air stewardess with a note who then brought it to the attention of her supervisor by the name of Manmohan. Mr. Manmohan had taken a screen shot of picture from my camera evidencing a cockroach creeping on my jacket. He told me that he would report the matter to you and will have an answer before I travel back to London on Thursday 2 November 2017 EY 203 at 21:15 hrs CONNECTING EY11 AUH to LHR @02.25 hrs. I have not heard any thing from you.
Given that your airlines have failed to comply with the health and cleaning standard regulations as required by the Aviation Authority my case warrants for an outright compensation on the following grounds:
1. I had to throw away my jacket in case there was a population of cockroaches hanging within the lining of my jacket.
2. Sleepless night.
3. Starved myself during the rest of the flight due to lack of hygiene.

Lock Sohodeb

My boss traveled from Manila to Lagos and return by Business class ticket, on 29OCT and return 03NOV and now he want to change his return to 20DEC, and we check with our agent and saying almost 550USD changes fees. I check the rules that business class ticket not having penalty. Please suggest and how i can change this ticket to new date.

--- tst rlr msc rlp ---
rp/abvn824mn/abvn824mn ey/rm 2nov17/1438z q28z6g
1.richter/manfred mr
2 ey 423 c 29oct 7 mnlauh flwn
3 ey 673 c 30oct 1 auhlos flwn
4 ey 674 c 20dec 3 losauh hk1 i 0940 1955 *1a/e*
5 ey 424 c 21dec 4 auhmnl hk1 [protected] *1a/e*
6 ap abv +234 [protected], 234 [protected] - manglam tours and
travels nig. ltd - a
7 tk ok27oct/kann82192//etey
8 ssr nsst ey hk1 mnlauh/08g, p1/flwn/s2 see rtstr
9 ssr nsst ey hk1 auhlos/06g, p1/flwn/s3 see rtstr
10 ssr oths 1a adtk by 27oct17 1652 abv lt or ey space will be
cxld
11 ssr oths 1a applicable fare rule applies if it demands
earlier tktg ey
12 *ssr fqtv ey hk/ ey100275409614/gold
13 ssr oths 1a adtk by 12nov17 1331 abv lt or ey space will be
cxld
14 osi 1a a/ ctcp hdq966 [protected] m
15 rc restricted
16 fa pax 607-[protected]/etey/ngn1792691/27oct17/kann82192/5921
9812/s2-3

My name is Anchalee Seangthong. Today is one of the worst day in my life. I did't expect this kind of problem management from Etihad, one of the world best airlines.

I travelled with Etihad on flight EY 020 from London to Abu Dhabi on 06/11/2017 and EY 228 from Abu Dhabi to New Delhi on 07/11/2017. I supposed to reach New Delhi at 07.55 am.

What happened with my journey? During take off at Abu Dhabi, one passenger was not feeling well. He vomited. The captain decided to get back to the gate to make sure that whether the passenger was safe to travel. Then the medical team came on board. After spending around 30-45 minutes checkup, the team said that he was not fit for traveling this time. Then flight got delayed. I have informed the flight attendant about my connecting flight. She told me that ground staff at the destination will definitely help me out with this.

The plane literally touched IGI airport ground at 9.35 am. After 10 minutes, the door was open. When I got done with an immigration and taking my luggage, it was around 10 am. Unfortunately, I couldn't catch my domestic flight from Delhi to Chandigarh, UK 731 on 07/11/2017 10.40 am. These are the answers when I requested the ground staff several times to help me;

"I understand your point but you need to rebook the ticket by yourself."

"It is not our fault. It's about medical aid. We can't help it."

"Your PNR for domestic flight is not the same with your previous flight. So we can't do anything. You didn't book with us."

"We can give you only the letter of delay."

"We can't do anything. If you are not happy, you can write a compliant on our website." (Of course!)

"I can only issue you a letter of flight delay."

** Let me ask you questions.. I'm a foreign student. I'm not earning. I don't have my family or relatives here, in India. If I don't have any money to spend on any kinds of ticket again, if I don't have a phone connection, if I don't have friends here, what would my life be today? Where would I go? The flight ticket today to Chandigarh is incredibly high. It starts at 11, xxx. It's not possible for me to spend. I have been struggling to book a train ticket, unfortunately the ticket is fully booked. I have tried my best to get a bus at the public transport centre near IGI airport, no bus comes. Finally, my last option that I couldn't think of is hiring a cab from Delhi to Chandigarh after spending 4-5 hours with such mental and physical harassment.

The ground staff should do something with my connecting flight. They said that it's not their fault. Is it really my fault? Why do I need to pay the price for this?

#worstcustomerservice #etihadsucks #frustratedstaff

Booking Reference: FAWCFQ

I made my booking directly through Etihad on 30th June, 2017 as per above booking number for the travel dates of November 4th but in the month of September, 2017 I change my mind to cancel the booking then in the month of September I call Etihad and ask them if I cancel my tickets how much refund I will get Agent told me that as per the Cancellation Rules I will get 866 x 2 = 1, 732 Canadian dollars.
Then in the month of October, 2017 I have Cancelled my booking at that time also Agent told me I will get refund of 866 x 2 =1, 732 dollars.
But after few days I received a call oh there was some miscalculation in the refund fees, you will only get 212 x 2 = 424 Canadian dollars.
Then I argue, I have called three times to check about the refund then I cancelled nobody told me anything like that but they didn't listened to me that's why I am planning to file law suit against Etihad Air ways in the Canadian Civil Court.

Hello, Last week I was preparing to leave Kochi, India to travel home to Melbourne.
At the airport when trying to check in I was told for the first time that my flight EY7578 to Abu Dhabi was cancelled with no notice. No text or email. I was then displaced in the airport for 14 hours and as a young female traveller this was rather scary. Consequently I was unable to catch my connecting flight to Melbourne and after 4 hours of sitting on the pavement in front of the Indian airport I received new flights.
Once I was finally on my replacement flights I was unable to eat any meals as my dietary requirements were not carried over to the new flights. The air hosts were incredibly unhelpful and unsympathetic by simply shutting down my questions and requests for some different food as all they said is I should've reserved meals 24 hours in advance... which was impossible to do due to my situation.

It was over 30 hours in transit, and on the two flights I was unable to eat anything except for a tiny box of sliced fruit.

I did not pay the price of Etihad fares to be so displaced and overlooked.

I live in London, I am Sanjukta my husband Jyoti Roy took a flight from 6th Nov 2017 Kolkata to toronto via Abu Dhabi i was on facetime call with him 15 mins before the flight took off as i travel emirates always he tried eithad for the first time thats the reason he showed me the flight through facetime.. a airhostess foreigner came up to my husband saying "Sir please delete the pictures of our cabin crew" my husband had a blank face and my husband I both had just one question why did she had that question in her mind that my husband was taking the cabin crews picture? My question to the Eithad Cabin Crews Flight number Ey255 was do they have any misconception that they are some "Miss Universe" that people who boarded that flight were blamed that the passenger(my husband) unecessarily took pictures or did she think that she took unecessary advantage of being a girl? And everyone will take her pictures? Why ? I need a written apology because this is not what i am sure all eithad passengers take eithad flights for, to "feel guilty" That shameless lady with all due respect should write a written apology letter sharing my email id ..
Now i seriously wish my husband should have taken a picture of her so that i could have tagged that lady !
[protected]@gmail.com

It is an ongoing complaint to Etihad and Airhelp yet no clarity is provided.I travelled on the 20th February 2017 from Manchester (UK)to Ahemdabad (india)via Dubai.On arrival on the 21st Feb.2017 very early in the morning and went to collect our luggage and notice one my suitcase was damaged.I complained to the airport ground staff, initially they told us to take a photograph and send to Etihad Airways, I refused to do so as I needed to log an official complaint and raise an appropriate documentation for future reference.I spent 1.1/2 hrs just on disputing their suggestion, finally floor manager decided to engage into this issue, he filled a damage claim form and assured me to be contacted within 7 days, he contacted me after 14 days, we parted with understanding that as the suitcase is branded and the repair will cost more than the suitcase, as the handle was broken and to replace all inner canvass will have to replace too, all I wanted is to pay me my purchase, an invoice will be produced for claim, the broken suitcase was
new only purchased before we travelled.He(BHAVIN MEHTA) agreed to that and further asked me to see him in person on my return to set up contact details, I arrive at the Airport on my departure day asked one of the staff for Bhavin Mehta, She said he is our manager but he does not start until 7am, my flight was at 5am, so I resigned to tell her all that has happened she gave me an email address for contact ([protected]@etihad.ae)I contacted as soon as possible and reiterated about my damaged suitcase and reconfirm our gentlemans agreement, I addressed to Bhavin Mehta, I got negative response to get the suitcase repair, I further contested to our agreement, this time the response was from a man called Hussain that the suitcase to be repaired in UK email dated 18th May 2017, which is not what was agreed, I disputed this, we engaged into many email communications, not getting any further, I rung them and again spoke to Hussain ask to speak to Bhavin Mehta for some reason he could not attend the call he said he will talk to him and he promised to contact me following day, not received his call I contacted the office again and spoke to Hussain and made aware of my call and he did not adhere to his promise, he confirmed my claim, thereafter it was just failed promises, I got so annoyed, I gave him a dead line to come back to me within given time he failed to do so I went to a lawyer he suggested to get a dead lock letter and hence to take legal action, I spent at least an hour and half, his bill was £150.I then came home and following day I saw an email to saw purchase a new suitcase, I reiterated that the cost will be increase to the cost of purchase, as per my email, which is £55 suitcase+£5 telephone calls+£150 legal fee in total £210.I received an email that to give all bank details and to fill the forms as my wife was travelling with me hence, but with this I had another form of indemnity form that I can only be refunded £55 for suitcase and no other claims will be furnished that has to be sent in order for I have no further claim, for which I did not sign the fact was that I did nothing wrong I am a victim of their mal doings, their poor service.I received further email to send the indemnity form or I shall lose the claim, which is unethical, I further found out that my claim handler as he was going on holiday he suggested the bill will be forwarded later as being loyal to him, to my horror, I learnt that he was involved in an accident whilst on holiday hence no bill, I did contact his office but only to know that he practice is closed, so no bill, as there was no progress I was in opinion that I should not be driven into indemnity form as i believe it is unethical as I am a victim, I did not ask them to damage my property, this is twice in two trips, So the claim is back to £55 + £5 telephone calls if possible.I then contacted Airhelp, we progressed my case only to learn now it will be £50 but with indemnity form. I am out of pocket with no fault of mine, more so lies after lies from Hussain at one point he said it will be sorted out in next batch, that has not transpired as yet, I also received forms to be filled with Bank details given to Airhelp too yet no joy it is a month since, I also contacted Etihad Guest too, I was told that some one will call you this was on 2nd Nov.2017 within twenty four hours, no calls as yet.To add to this on the same trip I was asked to pay£176.50 hand luggage suitcase according to them is slightly larger, it was the same hand luggage which I travelled in 2016 with Etihad and that was allowed then, but that was rejected so I paid £176.50 a luggage of under 7lb. When I boarded a plane I saw many passengers bags were larger and they were not even fitting the compartment as it had to go side ways taking two hand luggages space, yet mine was disallowed.I do appreciate that there are criterias to be adhere to but this is discriminative behaviour, I did point out to a member of Etihad when I was at Dubai airport before my connecting flight to Ahemdabad, he said to send photographic evidence which I did but to no avail.So in a nut shell, I had two claims one to damage luggage which is still undecided, second one is rejected why?I would be very grateful if this is solved amicably.I do apologise for any inconvenience caused .
I thank you very much for your anticipation in this matter.
Many thanks
Rajni Somaiya

Hi

My reference number is jwscqh.

I travelled from bahrain to abu dhabi and I bouught ticket online on 2nd nov 2017. When I went to airport they told me your ticket is without luggage. I have to face lot of problem because of this. There is no mention that my ticket will be without luggage when I book it online. I faced a very bad experience while travelling. You should mention this kind of changes when anyone book ticket online not at the airport when they just minutes ago from travelling. I am waiting for your reply my email is [protected]@yahoo.com.

Dear sir
File no KULMH 45947
My baggage was sent via Ey 411 30th October from KLIA to Abu Dhabi then transit to Riyadh via Ey 315 31st October. I got message said it's ready for collection yet when I reached they only give me one luggage. But based on the message my both luggage is ready for collection.
I haven't received it till now.
Pls find out where is my baggage. I really hope that you will find my baggage as it is priceless
Tqvm for the cooperation
I can be reached by email and my contact no is [protected]
Lalitha looganathan

Flight no. ey27 - 17th october 2017 was delayed in departing abu dhabi which meant it arrived late into edinburgh airport, this meant that I missed my connecting train to aberdeen. the cost of the first class train ticket was £80.00 (390 aed), please refund the cost of this train ticket. I am a silver card etihad guest.

In addition, my return flight on the 26th october was delayed and then cancelled at 2.30pm that day. the whole communication was appalling, the economy customers were informed before the business class customers that this flight had been cancelled. our baggage was left on the floor and as it was so disorganised there was no way that our bags were being monitored. this was a complete waist of time. as a business class customer, my flight eventually departed 3 days later.

Mrs dirce gigliotti
Ey0080 venice - abu dhabi
Friday october 27th
12:00pm
Ticket no. 607 - [protected]
Luggage checked in @ 10:50am
Counter representative said nothing about the time of boarding
Passenger arrived @ gate 33, 45 mins prior to take off
Passenger was paged 30 mins prior to take off
Passenger was escorted to passport check point
Passenger then proceeded towards plane at last check passenger was told 'your seat has been cancelled - you are too late'
The most distressing words that were said to me. I have never been treated with such disrespect from airline staff as those representing etihad.
I needed to return to australia ro help my elderly mother (84 years) who had a fall
Was told to go to lost and found to collect my luggage (why did my luggage never arrive at aeroplane)? then go to ticket office alisud
Alisud said we can't help you we have no contact with etihad airways
Spent the next 6 hours walking venice airport and makong phone calls to get assistance - no one wanted to help
I had to pay €532.56 for a new booking (wnxchp)
Monday november 6th
7.25pm verona - rome - abu dhabi-melbourne
My mother's health getting worse so I was forced to to change my flight for an earlier one - thursday nov 2nd (ticket no. 607-[protected]) extra €530.02 I had to pay again!
How much money does 'etihad' want to take from me?
Please you must help me in some way to recuperate all this miney that I have lost...

My name is lock sohodeb
Nationality gbr and mru
Complaint for travel date 25 october 2017.
Flight no: ey 228
Time: 03:00 hrs from auh to del.
Seat no 12d

I was on seat no 12d and opposite my seat was seat no 11d.
At about 3.40 hrs the lights were off. I saw felt something crawling on my right foot and as I tried to shake it off and used my mobile screen light to find out what was it when I looked down I saw a number of cockroaches runnning around. As I continued to flash the light on the shoulder of seat 11d, I saw few cockroaches running up and down. I caught one on my mobile camera crawling on my jacket. I did not want to cause panic to the female german national sitting on my row on seat no 12 c. I quietly brought the matter to the attention of an air stewardess with a note who then brought it to the attention of her supervisor by the name of manmohan. Mr. Manmohan had taken a screen shot of picture from my camera evidencing a cockroach creeping on my jacket. He told me that he would report the matter to you and will have an answer before I travel back to london on thursday 2 november 2017 ey 203 at 21:15 hrs connecting ey11 auh to lhr @02.25 hrs. I have not heard any thing from you.
Given that your airlines has failed to comply with the health and cleaning standard regulations as required by the aviation authority my case warrants for an outright compensation on the following grounds:
1. I had to throw away my jacket in case there was a population of crockroaches hanging within the lining of my jacket.
2. Sleepless night.
3. Starved myself during the rest of the flight due to lack of hygiene.

Lock sohodeb

I was traveling from hyd to SF via Abu Dhabi. We were 3 people but were carrying only 4 check in (instead of 6) at first I had total of 8 kGs more in total for 4 bags. I was asked to reshuffle and take some stuff so it meets 23kg, which I did to my best, when I took the bags back to the counter it still had 3kgs more, at this point a mannerless fat guy who calls himself Mirza comes to me and starts insulting me questioning what I did by taking the bags and reshuffling the weights ( as if I had imaginary weigh scales in my head ). And he goes on to say " you have 2 minutes before the counter closes do whatever you have to to bring the weights 23Kgs per bag ( is this how an employee of a reputed company speaks to customer?). Because the counter was closing I decided to pay extra for the 3Kgs. Then I confronted the Mirza guy and asked him who the hell is he to question what I did. And when I asked for his full name to complain, his reply was " I'm the only Mirza in this Hyderabad international airport, you could do whatever you want". It's so surprising that whilst the rest of the employees were so polite and courteous this mannerless crackpot tries to bully and insult the very customers who is feeding his pay check. I hope Etihad really does something in this case.