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Etisalat
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1.7 402 Complaints
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Etisalat Complaints 402

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Q
8:16 am EDT

Etisalat installing new wifi but same account number

Complaining to Mr. Waqas (waqas.[protected]@skylines.ae)

Our conversation start on April 12,2022 regarding applying for the new wifi

and i sent all the documents on May 11,2022 . our conversation is all ok and then installation team came an May 13,2022 they connect the new router and our current still not cancel so its mean we are using to router . and i request to him that we will used our current account number but until now no update for him . i messaging him but no respond and we receiving bills from the new account number . we agreed to each other that we will used our current account number or telephone number

we would like to complaint him in the beginning there are active but now its like nothing . no reply and always tomorrow

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C
8:39 am EDT

Etisalat Change in the registered account name

Dear Sir,

Our registered company (Deira Corner Calligraphy) account number is [protected]. We have been using this Number for the last 9 years. Now the number is the same but the name now shown as 'Dilshad Trading Company'. This is one of the company of our sponser Mr. Khanim Abbas Kaidi Thoufiq. There is no direct relationship between these two companies. Please do the needful to change the name 'Dilshad Trading Company ' from account number [protected] to 'Deira Corner Calligarphy'.

Desired outcome: changing the name from 'Dilshad trading Company' to 'Deira corner Calligraphy

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S
5:34 am EDT

Etisalat Buisness Account number [protected]

We have paid the bill of April and now it has been carried over with the bill of May month

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V
9:48 am EDT

Etisalat Misleading call to bring monthly payment forward to "avoid disconnection"

I received a call from Etisalat on 3 June a 5pm indicating that I have some AED 300 outstanding and that I need to pay within the next 3 days to avoid disconnection. The Etisalat agent said that the call was a reminder call. The Etisalat agent asked if I agreed to pay within 3 days and said that she would update the system accordingly to avoid disconnection. As I ALWAYS pay my bills on time I was puzzled about the claim that there were anything outstanding. I pressed the Etisalat agent to explain and she kept asking if I agree to pay within 3 days to avoid disconnection. I told her that the usual deadline is 15 of each month and that there is no reason for me to pay within 3 days when we are still 12 days away from the 15th. Seeing that I was not going to agree she rephrased and back-tracked. I do not know if this is an isolate event in which case Etisalat must investigate and put a stop to it as it brings Etisalat's in disrepute or whether it is an Etisalat policy to mislead people into paying their bills sooner than when they are due. Either way hugely disappointing, dishonest and to watch out for!

Desired outcome: If an isolate case Etisalat to investigate and make sure the matter is addressed with the agent appropriately. Otherwise, Etisalat compliance to step in and put a stop to this unethical practice.

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A
5:03 am EDT

Etisalat reconnection of services

I normally pay previous month's bill before 15th (due date) and bring the balance below AED100 all the time, to maintain my etisalat connection. However, due to some issues last month, I was late in paying my April 2022 bill of AED 296.77.

Fortunately, I was able to pay AED 317.00 today, which is more than the actual April bill. Yet my e-life is still disconnected; this may be due to the May bill (AED192) which came yesterday into my account. And this bill, as per your protocols is due by 15th June 2022.

My remaining balance as of today is AED 181.54 and Customer Service in City Center Ajman says it has to be cleared to get the connection back. Why am I being pushed to clear this amount now when the actual due date is 15th June?

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L
4:25 am EDT

Etisalat Invoices

Dear team, please, send the bills for payment # [protected] and [protected]. We changed the name of the Company from GasEx to Nexta FZE and stop receiving the bills after that. Kindly Check you system and provide the bills. We cannot proceed any payment without. Thank you

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E
8:49 am EDT

Etisalat Elife Internet

in february 2022 i received a call regarding due payment of 2 etisalat elife internet account , But i never requested for any internet connection and i never give my emirates id and fingerprint to anybody. i visited to Etisalat Business center and wrote a complain , after 1 days customer care agent (101)called me and they told me you have to give this money. they never inquiry who is actual user of this internet and which building are using. they told me i have to give because there is used my document. this is big amount of money, why i have to pay, what is my fault?

from Customer care i arranged the Building name and flat number where is using this internet

now i need help from Etisalat field team to find this scammer

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S
2:25 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Etisalat Excessive amount charged

This morning 17 May 202 recharged 25 AED with 10% extra talk time

Thereafter I called two numbers with 53 seconds and 1 minute 36 seconds

Now my balance shows 20.86 AED that means I have used AED 6.64 for 2 minutes 29 seconds

Why you charged this much amount?

Please explain

Suresh Sreedharan

[protected]

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J
12:52 am EDT

Etisalat Make your deals

Today (08.04.2022) i'm trying to activate make your own deals for local calling. I entered 500 mins 88aed i trying activate. But not working showing like.

(Add-on request failed

Unfortunately your Make your own offer add-on subscription request has failed.)

I facing this issue last days from etisalat.

Desired outcome: I need to activate serivice Why its not working for me.

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K
3:41 pm EDT

Etisalat internet MBPS

account number [protected] got downgraded, 500mbps was my package then now i am having 250mbps. please i need assistance as soon as possible. thank you

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P
11:52 am EDT

Etisalat Smiles

I ordered food trough smiles money got deducted from my account never received my delivery or my money back and poor customer service.

Desired outcome: Nothing no sense of urgency from this company

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K
10:17 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Etisalat Landline voice call services not working

Hi,

this is shams from kalibo meat trading llc you corporate customer. I am trying from last one week to contact you but i am really shoked that no helpline is working not representative is available and very difficult to reach you. My account number [protected] is not working from last one week. I dont know whats the issue. Can you please assist me in this regards because my all custoers are calling on same number due to this issue my bussiness activities are worsly affected. Please do something on urgent basis. Thanks

Desired outcome: [protected]

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S
S
Shamseddin
Dubai, AE
May 04, 2022 6:07 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hello, from this morning, the internet and home contact line have been cut off to this number [protected]. Please send the technician to fix it as soon as possible. Thank you.

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M
3:30 pm EDT

Etisalat TV

I have subscribed for TV service but now when I turn on my TV I get the message: "No signal. Check the external input or select another input using the INPUT button." But there is no explanation as to where the "Input button" is located. I tried to call customer service but get s useless robot answering. The I get a call from 101 saying my problem has been resolved and to confirm that the problem is resolved by clicking on "1" or on "2" if not resolved. When I click on "2" the system refuses to recognize it and keeps on asking me to put in my response. I keep on clicking "2", "2","2" so finally the system says: sorry we have not response from you" and cut me off! What a hopeless and useless system you have!

Desired outcome: Fix the problem or please cancel my subscription.

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I
3:51 am EDT

Etisalat Internet running very slow-plan is of speed-12mbps but always keeping buffering

Hi,

I would like to complain etisalat for constant internet disruption in my home. We cannot watch movies over laptop, we cannot download anything, always buffering...

Now all is online but after paying monthly 300aed for etisalat service, we cannot enjoy internet. (only 3 devices is conected on it). No insta vedios, no facebook vedios, no watsapp downloads, no online movies...

I informed etisalat about this issue, but they are saying everything is showing ok in their system and if someone will come to check they will take 150aed for that, I mean what is this? We are taking your service and your service is not upto the limit and instead of resolving it etisalat asking money to check it.

On the other hand someone calling from 101 number and asking to ugrade plan, what it mean.

This is not correct way to deal with customers.

Desired outcome: please take action.

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M
5:42 am EDT

Etisalat Non delivery of online purchase

Hi

i have purchased wasel prepaid sim online but i did not receive delivery sofar

purchased sim # [protected]

name: muhammed asraf puthalakath

purchase ref. No. [protected]

date 04-april-2022

i have purchased card for aed 50 & paid online

please help

contact number [protected]

Desired outcome: DELIVERY OF ONLINE PURCHASED SIM

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M
6:02 am EDT

Etisalat etisalat nigeria

please kindly assist in resolving my inability to access the internet that i have been experiencing for 24hrs now as i am also unable to contact your customer care representative agents as issue still persist. This constraint has caused me a lot already

Desired outcome: kindly resolve the technical issues customers has been experiencing since yesterday

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H
12:41 am EDT

Etisalat problem with internet connection

hi , im having problems with internet connectivity and having problems with emails and geeting constant pop ups from pop.emirates.net.ae to enter the network password . so it would be really helpful if you can send someone to come and have a look .

Desired outcome: send some to look at the problem

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F
12:01 pm EDT

Etisalat [protected]

Hi

I have complaint about the account number of [protected] which use to belonge to shop 21 village mall, jumeirah

I like to inform that the account has not been in use since 30th of October 2021 because my business was closed down at the same time, I have been in Etisalat Business center many time and spoken to Mr ashraf to close the account so I don't not get the monthly charges for the service that I have not been used since last year but there was no success. Please close this account so I can pay the amounts that I have used till 30th of October not beyond that, I appreciate your attention

Please help to close the matter

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T
10:02 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Etisalat Internet and Landline

Dear Team

My account number is [protected] for Internet which the speed is very slow.

Sigle Line No [protected] - No Service

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L
7:53 am EDT

Etisalat i cannot make calls. my number is [protected]

I was not able to renew due to low balance.now i cannot make calls even I have balance already.

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Overview of Etisalat complaint handling

Etisalat reviews first appeared on Complaints Board on May 4, 2008. The latest review Post paid sim card was posted on May 20, 2024. The latest complaint credit card / 0552823900 / customer care poor response was resolved on Jan 12, 2019. Etisalat has an average consumer rating of 2 stars from 402 reviews. Etisalat has resolved 70 complaints.
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  1. Etisalat Contacts

  2. Etisalat phone numbers
    +971 2628 3333
    +971 2628 3333
    Click up if you have successfully reached Etisalat by calling +971 2628 3333 phone number 210 210 users reported that they have successfully reached Etisalat by calling +971 2628 3333 phone number Click down if you have unsuccessfully reached Etisalat by calling +971 2628 3333 phone number 106 106 users reported that they have UNsuccessfully reached Etisalat by calling +971 2628 3333 phone number
  3. Etisalat emails
  4. Etisalat address
    Sheikh Rashid Bin Saeed Al Maktoum Street, Abu Dhabi, 3838, United Arab Emirates
  5. Etisalat social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 14, 2024

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