Etisalat
Reviews and Complaints

I took a new Post-paid connection from Etisalat changing from Du, specifically for Preferred Number Option. At the time of activation, which was done at Etisalat Deira City Center Office, had given for three add-on plans - which were 200 mins local + 1 gb Data + Preferred Number option. The Executive name was Biju - [protected] took the documents at the center. But now I am been charged for the calls to the Preferred Number I had opted for and the agents refuse to sort my complaint. No one is taking ownership and trying to resolve my complaint. I have even been charged from Du - 500 AED for migrating to Etisalat and after all these pain i took, i get the worst service from Etisalat. Hopefully hoping someone would try to resolve my concern.

It's litterally disappointing to see the level of Etisalat services. I applied for triple play on 15th feb and after installation on 18th, still waiting for the channels to appear on my receiver. My complaint number is [protected] and since 48 hours no solution. Customer service department is just looks useless as they can't provide solution just recording my complaint again and again.

Dear all,

Its really very irritating and disappointing seeing how Etisalat has gone down in their service levels.

My name: Sunny Deepak Narang.
Landline no: [protected].

>> Case: I get a call sometime in Jan explaining me Benefits of upgrading to new plan from my existing plan which is Triple play offer. I told them I shall check and call back.

On 8th feb I called again understating the benefits of upgrading my plan and it was sold to me all services remain same and I get a wireless phone and a 2 month free subscription of OSN phele silver pack which holds cricket channel as World Cup is starting.

I requested to go ahead for the same. But the person told me request can be only taken on 10th feb as its starting from then. I was ok with it as matches where starting from 14/2/15.

I called on 10-2-15 and request to update my package at no extra cost to the new plan which offers a wireless phone and 2 months free Phela silver pack. Post me requesting on 10th the person told me u will receive a verification call and post that in 2 hours the service will start. I was ok with the same.

I got a call on 11 th confirming the details he told me 10 Aed will charged extra so the total monthly plan would be 369 v/s 359 which is existing one. I was surprised as no one told me this before. But as it was only 10 Aed extra I was ok with the same and I decided and told ok. He confirmed me the package will start by end of the day 11-2-15.

I waited for the day entire 12/2/15 I waited. Finally I called on 13/2/15 and raised a complaint.

Compliant no: Dear valued customer, your complaint id [protected] is registered and under process, you will be updated promptly upon resolving it. Thank you for contacting Etisalat.

Later I got a call from your people they confirmed the serial no of my device and told me it will be resolved asap. On 13-2-15 evening I get a Sms ur case has been resolved Plz reply yes and not resolved reply No.

As the service was not updated I called again and reopened my complaint. Since then I am following up.

It's very irritating waiting on hold when I call ur call centre and very simple Ur people say service will start asap wherein till today it's not started.

I called 8times on 14-2-15 and 5 times today that's 15-2-15.

Still no reply.

And one wonder also happened the person who was going to come and install the phone on Sunday between 9 am to 1 pm comes on Saturday and simple gives me the cordless phone box and leaves no installation nothing. Is the service I should expect from Etisalat.

>> Simply not professional.
>>
>> I finally after waiting for hours on the phone got a chance to speak to a supervisor Rupali suryavanshi and told 13th time the entire story and as I was super irritated I now no ways need the upgrade.
>>
>> Latest Etisalat Complaint no
>> [protected].
>>
>>
>>
>> Please get me to my old triple play plan activated. And cancel the upgrade and arrange for the pickup of the phone also.
>>
>> It's highly unprofessional service and very irritating
>>
>>
>> Now while writing an email Abdul Rasheed from complaint departments calls me and simply tells me sir have ur complaint resolved. What nonsense this if u should be aware whether the complaint has resolved or not.
>>
>> I am again saying in bold letters.
>>
>> PLEASE CANCEL MY PLAN AND ARRANGE FOR THE TELEPHONE PICKUP.
>>
>> I Spoke to below people and very unprofessional experience.
>>
>> Anshumol
>> Mohammed
>> Omkar
>> Mohit
>>
>> Awaiting an confirmation call for cancelling the plan.

Dear all,

I got a call today 16/2/15 at 12:15 from [protected] where in spoke to Mohammed Nufil and Archana rupwati.

Clearly told my entire story again and the people know it's there fault then also they are convincing me to accept the plan.

I clearly have informed as it's not my fault the fault is from Etisalat I need to cancel the plan.

Request you to kindly check all the recorded calls done since 7-2-15 till date evaluate the same and close my plan and move to the previous one as an exceptional case.

I know it will not happen simply so connecting me to front end Callcentre will not help as they will go as per the book in front of them.

ITS A MISTAKE OF ETISALAT HENCE REQUEST YOU TO RECTIFY. I DONT NEED THE NEW PLAN. PLEASE ARRANGE A PICKUP OF THE CORDLESS PHONE ALSO.

ETISALAT - How its works
1. You have a problem - usually because of poor service or they have taken huge amounts of your money for no service (which you will never get back)
2. You call the 101 Customer (no) Service
3. They raise a complaint as they can NEVER fix it
4. It gets closed automatically after 3-5 days so they meet their targets and the problem still exists.
5. You call again and another complaint is raised as they cant tell you why it was closed and they NEVER call you to discuss it.
6. see loop for 4-5 above until
7. You give up and go to Du
Took me a loss of AED 4, 000 which I never got back before I learnt the above lesson.
Hopefully this will help you all save a lot of time and heartache ... better still just choose Du

My internet line was suspended due to unpaid bill from last month and I couldn't pay my dues for next two months for some reasons, but etisalat keep charging me monthly bill (300 dirham) even after disconnection which is not really fair. So how could they charge if service was suspended? For what? It's just robbery stilling people money for nothing! It's haram, I'm really upset.

I have a serious problem in etisalat billing after changing my plan for last 8 months.

1. I got a plan for 350 AED monthly with LG flex with 10 GB data free.
2. 300 mints Intl & local mins.
this I activated on march31st next 3 months the charged but not scheme activated . data also not working
*I have been charged for data &* calling charges + *50 AED every months( I do know for what)
Many complaints done visiting business center & calling 101, they create a ref. no. send after 5 working days they sends a default message it has resolved.
But till now nothing done..total over invoicing 1275 AED according to my knowledge.
Please look into the matter.

On Sat. 25 Oct. 14, 3:12PM, I received an offer on the phone from Etisalat Sales person (called Sana, 101) regarding upgrading my current plan (1 Mbs/AED 259) to 10 Mbs. The offer was 50% of current payment for 2 months, and 249 AED for 10 months, then AED 299 as regular payment for the new plan, during that year, the speed would be 10 Mbs.

I accepted on the phone based on that offer details. Next day, I received text message with information that my new plan include only two months payment of AED 259, then the new payment AED 299 would apply.

I called back 101, and I rejected this deal. I registered 2 complaints until now with of no reply.
To return back to previous plan, Etisalat agent told that the plan of 1 Mbs is canceled from their services! it looks like they are migrating their customers by giving them false offers, taking their verbal approval and forcing them on new upgraded plan with no point of return.
I registered 3 complaints until now, and the reply from 101 is always "playing stupid" and register new complaint!

I got a call from etisalat to change my prepaid connection to post paid. They offered me a package for monthly aed 300 / - & i agreed. In this offer i was supposed to get 400 minutes of free local calls, 100 minutes of free international calls, 1 preferred number unlimited calls, 50 minutes flexi calls & 1 gb free data package. I was surprised when i received my billing statement. I was charged for all the calls & apart from that monthly rental charge was also added. I made a complaint & they told me it will be resolved & the excess charged funds will be reversed in my next billing statement. Since this is one of the organisation which has a monopoly in the country, they continued the charges in the second statement also. I visited to one of the office of etisalat & they asked me to pay the full amount now & the complaint will be investigated. After the investigation the excess amount charged will be refunded. Now i have received my 5th statement & i am still following for my refunds. I have received sms confirming the refunds are credited, but not reflecting in the statements. Such a poor kind of management & service.

On Aug 05 2014 my elife is not working, I Called the customer care they told it is disconnected, I asked them, without my permission how can you disconnect my line, they told to ask Etisalat Sharjah mega mall office, from that day to till today there is no proper answer with Mr. Mohamed Taha (Outlet Officer) and what ever complaints i raised in 101 simply closed without any reason and not informed me. And now my land line number is given to another person, Kindly take this issue and help me to solve it

Dear Sir/Madame,
Am a client for Etisalat Egypt since ever. I really regret to be a client for them. I don’t know how you keep them working for you up till now. Please read my story and I will be say it in brief as much as possible;
I wanted to change my line from Myline package to Mylife package, so I went to Etisalat branch but in the middle of the process, the agent said there is an error so I will go back to Myline till the problem is solved with the IT. Suddenly, my limit is over, I kept charging so many cards, but again it expires in seconds! I called them and they said you don’t have ad-ons and you finished your credit on internet “although I have very big internet package” So my story begins here with the customer service.

1st Call: I did a complaint in the branch for false information, they will reply in 48 hours.
2nd call: Where is the answer of my complain? Etisalat Misr: There were no complain, do you want to make another one? I fought with them, and the agent said she will make an exception and provide me with 100 LE limit as a compensation till the problem is resolved. So I did another complaint.
3rd call: where is the resolution for my complaint? Etisalat Misr: There were no complaint, do you want to make another? I fought with them again and they said that I REQUESTED THIS 100 LE LIMIT. She gave me a supervisor and I told him my story and he said we will reply to you on the 19th of August.
4th call: Where is my resolution? Etisalat Misr: The complaint is resolved. I said what is the resolution? She said: they called you and no answer. Do you want to make another complaint?

Do you really think this is a respectable service for a big company like Etisalat UAE? All phone calls are recorded. Please have the responsibility and react to this hassle who ever reads this mail. I will change today with Vodafone, but I really feel sorry for myself and for you.
Thanks

There Internet connectivity does not work. They are quick to take your money when you load and offer you the corresponding data paid for. However you can hardly use the data before the expiring date. The reason being that their internet connections only shows connected but hardly works. It is not only frustrating but your money is indirectly being stolen by tricks by Etisalat Nigeria, since the service you paidfor is virtually not working. The most annoying aspect is that they claim through advertisement to be the best, when they are actually not.

Hi All
I have activated postpaid on 21 April, from a telesales call with AED250 per month (500 flexible minutes and 1Gb data). End of April I got a bill of AED 570. I raised a complaint after that billing. The May month billing AED1750. June month billing Was around 1300 . I have made 2 walkin complain at Etisalat Business centers. And dont know how many calls i have to follow up on this no response till today 8 Aug 2014. Outging is barred now. Its a hell going with this now. Customer care cannot do anything from their side dont know y they have so many people working over there.My request is not to activate postpaid from telesales guys.

Further to many calls an fup with 101 staffs of etisalat regarding my evision account, there is no fup from their side and they can put you easily on hold for hrs without getting back to you with any reply..,
Call made on: 24-07-2014 time. 6.30pm and I was put on hold by staff called Ahmed for + 30minutes then no reply
Call made on 25-04-2014 time : 2.30pm was put on hold by staff called jaklin for more than 45minutes then no reply
I believe there is a big problem with the customer service handling etisat as till date 25-07-2014 time 3.30pm I have no service on my evision tv..though I have paid my bill on 24-07-2014 at 10:28am as per the bill attached... so really it is a big ?

Regards

I have a contract of handset with etisalat post paid connections, which got over, they proactively called me to renew the contract with optional handsets & offers, when we approached the Business centre, they have shown us multiple packages, post we chose one, they terminated my current contract saying i will be renewed with new contract, all these happened a week before, post that no response, with our multiple visit to the Business centre in Burdubai, branch, no one to help, no updates are given properly, we are just left frustrated, it is supposed to be a simple thing which gets complicated, and they promote multiple such offers, and we are in buying side and still there seems to be no interest from them neither for Business nor for customer care...

Good day My friends,
I would like to enlighten everyone about my experience . Today my wife gets a call regarding an offer from etisalat . This was an old story . We have been reading online, this scam about winning 200 thousand aed . The man speaks Hindi and the call was not at all professional . I at once understood its a scam . I told him I was not interested . Then the man calls from another number asking for my details . I asked why, he says I have not paid my bill. I told him my number is prepaid . What bill, then he got angry and demanded me to tell him my address . I told him to stop his fake drama as he was caught . I also laughed at him and told him he was so unprofessional any one could have caught him with his fake drama .
Further to this I called 101 and to my surprise the Gentle man took my complaint seriously and noted the numbers. He promised me he will make a complain . None the less, lets get back to this fraud. He then starts calling me from different numbers 9 of them to be clear. He starts abusing me and cursing me in Hindi . He then gives non stop miss calls .
Following are the numbers he has called me from .
1) [protected]
2) [protected]
3) [protected]
4) [protected]
5) [protected]
6) [protected]
7) [protected]
8) [protected]
9) [protected]
Dear friends . I am surprised as to how many numbers this dude has . Please note if you do get trouble with the numbers above please be smart.
God bless.

I have paid to have my Internet connection reconnected on the 1st of July. I have waited for 12 days now and still not one person has contacted me. I have raised a complaint a week ago and have called their "helpline" everyday since, and all I get is the same response every time, "that the issues will be resolved ASAP and a technician will contact me ASAP". Although, a technician came to check on the 02nd and left without saying anything. I called him and his response was: "this is not my area. Someone will come tomorrow to check." If that was not your area, why come in the first place? I am losing money since I do some dealings online which can't be finalised since I can't do it at home. Their "helpline" is pathetic and worthless.

etisalat has very poor reliabilty and will always stay the same since they are the only elife providers in UAE
i have requested to shift my elife account since june 15 but till now i have not recived any feedback or follow up despite my frequent complains
i am very disappointed and i refuse to pay for elife charge from june to july as i am not able to get the service till date

regards
hisham

Went to MOEmirates to Etisalat to convert my Pre paid phone which was working perfectly fine to a post paid. They did the paperwork and said it will automatically be transferred within an hour. I get home and both my phone had lost the network connection and on calling customer support I am now told it can take upto 36 hours. Thus us ridiculous. How can the largest network cut you off and then take 36 hours to reconnect you and all my calls to customer support said to go and complaint to the person who said it takes one hour. Big mistake to have done this. Going back tomorrow to cancel to move to Du hopefully they are more caring. Ends

I paid AED 2000 as security deposit which I am supposed to get back when I cancel the service. I have cancelled international roaming but after endless visits to the Al Khaleej Business Centre (Bur Dubai) in the past 2 months I have not the refund. They have rather put the amount into my mobile phone bill account as credit money but I am not using the phone at all. How do I get cash from Etisalat. Each time I go and meet them they say "We have not received cash from heas office" - Do I care about them receiving cash or not !?

I have paid all my bills on time and in full and Etisalat is really harassing me and robbing me of my money that I gave to them. It is not their money that I am made to beg for but MY OWN MONEY THAT I WANT BACK IN CASH - that way I gave it to them.

I paid AED 2000 as security deposit which I am supposed to get back when I cancel the service. I have cancelled international roaming but after endless visits to the Al Khaleej Business Centre (Bur Dubai) in the past 2 months I have not the refund. They have rather put the amount into my mobile phone bill account as credit money but I am not using the phone at all. How do I get cash from Etisalat. Each time I go and meet them they say "We have not received cash from heas office" - Do I care about them receiving cash or not !?

I have paid all my bills on time and in full and Etisalat is really harassing me and robbing me of my money that I gave to them. It is not their money that I am made to beg for but MY OWN MONEY THAT I WANT BACK IN CASH - that way I gave it to them.