Menu
For Business Write a review File a complaint
Evans Halshaw

Evans Halshaw review: Recurring fault

S
Author of the review
10:33 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I originally had to take my Vauxhall Astra 1.6 auto to Evans Halshaw Edinburgh branch as it was a repair that could only be carried out by the dealership (faulty Body Control Module BCM). This was booked for 01/11/22, a wait of 7 weeks. The car was then available to be collected on 17/11/22 at a cost of around £1500! Around 6 months later, the same fault started happening again. I wasn’t able to go back to Evans until 19/07/23 and was told I would be able to take it back on 09/08/23 to be looked at. On the 07/08/23 I received a message telling me this has now been cancelled due to lack of staff and the next available appointment isn’t until 28/09/23. On Sunday 27/08/23 I had a major failure of the vehicle where I broke down in a live lane of traffic. The fault is such that I wasn’t even able to switch on the hazard lights, nearly causing a couple of collisions. The car had to be towed home as it is now totally unsafe and un-drivable. I went to Evans Edinburgh today 29/08/23 as I need the car repaired ASAP as I have caring responsibilities for my elderly parents. I was told that it is not possible to have the car looked at any sooner. This is really poor service and quite unacceptable, having to wait over 2 months for them to look at the repair which they have already carried out, at a cost of £1500! I am concerned they will cancel again, by which point my 12 month warranty on the repair may expire. I would really like for them to look at the fault which they repaired at great cost to myself before the 28/09/23 as I have no car and no means of getting to my parents.

Desired outcome: To repair the car before the 28/09/23

0 comments
Add a comment
  1. Evans Halshaw Contacts

  2. Evans Halshaw phone numbers
    +44 33 3323 6434
    +44 33 3323 6434
    Click up if you have successfully reached Evans Halshaw by calling +44 33 3323 6434 phone number 12 12 users reported that they have successfully reached Evans Halshaw by calling +44 33 3323 6434 phone number Click down if you have unsuccessfully reached Evans Halshaw by calling +44 33 3323 6434 phone number 18 18 users reported that they have UNsuccessfully reached Evans Halshaw by calling +44 33 3323 6434 phone number
  3. Evans Halshaw emails
  4. Evans Halshaw address
    Whitebirk Dr, Blackburn, England, Lancashire, BB13HT, United Kingdom
  5. Evans Halshaw social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 18, 2024
  7. View all Evans Halshaw contacts
Evans Halshaw Category
Evans Halshaw is ranked 29 among 1391 companies in the Car Dealers category