Evans Halshaw
Reviews and Complaints

picked my up looked good from the outside as it was still wet but when i got home had a good look around the car had chips and scratches on bonnet and front bumper fog light casing i had to push back on then i had a good look inside and lifted back seats up and the dirt was unbelievable with lego figures and stains on back seats have rang 3 times to speak to whom sold me the car and they told me that he will ring me back 2 1/2 weeks later still no phone absolutely shambles hope you can help i do have photos of the before i clean it

The car was brought in due to no heating working and blowing out cold air regardless of temperature set. It was booked in in 25th march 2020. When I arrived I was told you could not get parts so to wait until after lock down. I booked and brought it in 7th august and collected it friday 11th august. I was told the heating had been tested and was working for the second time when the car has been booked into your centre, despite me requesting it could be charged it was never charged. I drove home (30 minutes) with heating on and it was still blowing cold air) I rang straight away and was told to test it over the weekend. It was till blowing cold air. I complained that it had not been tested and I was told to pay for a re gas to solve the problem, (which I did) I booked it in again 26.8.2020 and the service manager said he would try and get me a courtesy car (almost a week ago) I heard nothing about a courtesy car and no update on my car. I rang 3 weeks ago was kept on hold for 40 minutes then disconnected and then rang again to be told the manager was getting me another zoe and would call me back. Of course, as usual no return call. I have no idea what is happening, have no car and have no explanation of what is happening, when the car will be ready and no sign of a courtesy car. They have had my car now for 6 weeks with no calls or explanation. I rang last week and was told they were awaiting a new part and it would be ready last week. As usual having heard nothing I rang today 25.9.20 and a very rude member of staff said they were taking the battery out and the car had been booked in for next week (7weeks since they got it) he shouted at me that they never give courtesy cars due to covid and I pointed out his manager said he would try and get me one. This is utterly appalling. No one has even had the courtesy to ring me and explain what is happening. Disgraceful customer service and useless manager whom I asked to call me back once again did not bother.

Hello, I have a ford focus EF19 0HV which had total power failure, Ford assist came to my home twice and helped start my car and then recommend I drive it straight to my nearest Ford garage to be checked which is Evans Halshaw Darlington.
I took my car to the on advice of Ford assist on Saturday 22nd Aug, I explained about the power failure and also told the garage I have had two recall letters so asked if they could look at that as well. The person in the garage was abrupt and said he couldn't help and told me to leave, when I asked why they said they had no one in to do the job. He was unwilling to help further. I tried to explain that it didn't need a Ford mechanic for the power failure I just wanted someone to check the battery and that could have been any mechanic. He then said he woud do his best so I left my keys as I was told by ford assist to do this and just asked for anyone to please check over the battery as it would still be under warranty. I understood that they wouldn't be able to look at the recall thing and I could get them sorted another time but I did need the battery checking urgent.
On Tuesday I called the Darlington garage for an update to be told that they were never going to look at my car and had never even booked but what upsets me is that no one even called me to tell me this and to come and pick it up. I explained again I just needed the battery but was told no ford mechanics available therefore no one would look at it. When I went to pick it up the man in the shop was unhelpful, gave me the keys and that was it, not an apology or suggestions on where to go for help, I was so lucky it started as I would have been stuck. It was a horrible experience, and not called for. I just needed help with the battery but I wasn't able to put my point across or even if they really couldn't have helped could they have told me where to go or what else we could have done? Not happy with this experience at all and also now so nervous as I cant get boked into anywhere for 2 weeks which I could have got in earlier had they called me.

We are a rental company, easicampers, and we rent out motorhomes. We put a ford motorhome into these people in september 2018. This was involved in an accident and has electrical problems. They still have it and cannot fix it. It went in with an adblue light on. We have lost 12 months rental on this motorhome. We ring them daily. We get the run around daily. Every excuse under the sun. Its a disaster. We need to go legal now to get our motorhome back. The dealer principal won't come to the phone, every excuse under the sun. They are incompetent. Avoid like the plague.

Hi. As you have also failed to even acknowledge receipt of my complaint, after the branches concerned also refused to reply, and after several months of complaints, I'm stopping the payments of this rip-off plan.
No doubt you will now be in touch.
Your webpage shows 40 comlaints pending, none being dealt with and non resolved.
Les Stewart.
83 Fallowfeld
Leam Lane
Gateshead
NE10 8QD.

As regards VF7SHBHY6FT575255. KM65 BXF CITROEN PICASSO.
We have a service plan which cost £638.28, covering three services ( HP953. )
The first was held at Shearlegs Road in Gateshead (Job 67916 18th May 2017 ). The onus seemed to be to get me to pay for extras not covered by the service plan

( Additional £222.98. more than one third of the Service Plan. Some of this will have been necessary I admit, but the car was not long out of showroom.) The customary wash n vac didn't happen. The report states that the vac included the boot. When I returned a few minutes afterwards, the manager was not happy that I was complaining. He said it did not cover the boot. It was then given a cursory vac but the floor, seats and boot were still dusty, with wood shavings from a recent job I'd delivered.

The second was held at the west end of Scotswood Road, Evans Halshaw Hyundai, Newcastle. This was good value and staff were polite and efficient.

The third was held at St James Square, Gateshead, NE8 3RQ . ( 24.01.2019I booked in for a service and MOT ( 6928BQ Check completed 9.13 ? This is impossible unless 9.13PM ) and was guaranteed the car returned in four hours. I arrived at around 11.45 am and returned at 3.50pm. I was asked to sit in the waiting area. At 4.25 I asked when the car would be ready. Apart from the reply, 'In a few minutes.' there was no communication. At 4.45 I said I was now late to be home for my grandson. another ten minutes passed with no information so I asked for the manager. The woman who spoke to me was unhelpful and seemed to think I was the problem. I asked for a courtesy car - none were available. Asked for a taxi - they offered to ring one but not pay. I had no cash on me and was two miles from home. As I left to walk home in the rain a mechanic came out of the workshop who was finishing at 5pm (I assume). He said he had heard the discussion and offered to drive me home, for which I was very grateful. My grandson was sat on the step, soaked through.

Next day I rang to ask about the car, assuming it was near to completion and was asked when I would be coming for it. I said that I wouldn't, it would be getting delivered. It arrived sometime after 1pm. This is a nearest guess as the driver didn't knock. The keys were put through the door and found nearer 2pm. The vehicle obviously was nowhere near ready the previous day, or that morning, and the quote of four hours was never going to be realistic.

I will not return to either of the two Gateshead franchises. The car passed the MOT but the front lights have not worked fully since.
I was charged for a wiper blade and a bulb, but these were clearly on display in the showroom as being covered by the Service Plan.
The Service Plan has not been written up to date at these visits.

I e-mailed this info to the showroom and was promised a reply. It didn't come so I e-mailed again. There has been no reply since.

Since then I have had a phone call from someone AT Evans Halshaw (it later turned out that she WASN'T but was in a call centre). She asked me to book in for an MOT I didn't need. She also quoted that I had had a recent service in Hartlepool (incorrect) and another in Sunderland (also incorrect).

I want the return of the cost of the wiper blade and bulb, and a thorough MOT at another branch. I will gladly return to Hyundai Scotswood Road even though it is 6 miles out of the way.

I also require a refund of the service plan fee. I will compromise and accept that one of the services was of good quality, and will accept a two-thirds fee return.

I'd like an apology from the manager of St James Square facility, but as he doesn't even acknowledge the problem I realise this will not happen.

I have e-mails confirming time of MOT and service estimates as quoted above. Also my e-mail asking for refund, E H's reply acknowledging request, later e-mail from myself asking for reply that they haven't sent.
Thank you.
Les Stewart.

[protected]@hotmail.com [protected].

I bought a Peugeot 308 sw from these people and had the pre checks done. When I went to pick up the car it was late after work and was told the locking nut key was there. You can tell the wheels have been off the car when having the pre checks done. I emailed the used car manager numerous times now stating the locking nut key was not ther so could not remove the wheel if needed. I was told this would be sorted out a memeber of the service team would contact me on the 02/05/2019 as the new locking nuts and locking nut key was there to be fitted. To date NO ONE has contaxcted me since. This is NOT ACCEPTABLE as bought the car to transport a disable person round and hwer wheel chair which am now not able to do incase i get a flat tyre and can not have them stranded. You would have thought that a company of your size would get this right first time and not mess people round.

We have a branch of Evans Halshaw in our village of Malden Rushett, situated in Chessington, Surrey, postcode KT9. This branch is located on a very busy A243 and is located very near to a very busy road junction.

Huge road transporters from BCA & Acumen are delivering vehicles to this site and putting our residents in danger and causing long tailbacks to traffic using the A243.

Health & Safety regulations are flouted by the drivers and Evans Halshaw by parking directly on the pedestrian pavements causing our residents to have no option but to walk out on to the main A243 while these deliveries are taking place. Huge traffic tailbacks are often experienced due to the transporters being parked for up to two hours while loading and unloading vehicles as the forward lane is blocked by the transporters.

Many complaints have been made to the site operator workforce and these are met with rudeness, does not matter whether you are old, disabled or young they are rude. BCA auctions have also been informed but they do nothing about their driver's behaviour.

Money appears to be this company's top priority at all costs.

23rd March 2018 I thought I was lucky to own (2 miles on the clock) Peugeot 208 VO18 HWK. After discovering it had been letting in rain water, which had pooled in the back of the car due to it being reversed on my inclining drive. Spoke to Consumer Advice: [protected] then took it back on 13th April to ask for a refund - left the car at the dealership Stourbridge who were not very friendly. As advised sent multiple recorded letters to EH & the finance company about the situation. Having received nothing from the dealership, contacted Customer Care on 17th May, Resolver: 5420424 on 4th June, Customer Care on the 16th June & also spoke to Consumer Advice again, Finance ombudsman because the finance Co had requested a further 4 weeks as they had no response from the dealership either, also Peugeot Ombudsman: [protected]. This resulted in a response & an acceptance of the faulty goods. Having been told by the dealership & Resolver monies would be in my bank my end of business 16th July - still waiting with no email or explanation for yet another delay.

I recently brought a vehicle from Evans Halshaw in Lincoln on the 4th May 2018. Due to my mother having a stroke I was unable to view the vehicle and I lived 3 hours away. I called the senior salesman who was called Stephen Felton and asked for his honest opinion and if possible send me some more pictures. I made it very clear that I wouldn't be interested if the vehicle wasn't mechanically sound and it must have service history. After being assured that it was mechanically sound and had 5 stamps in the service history book I decided to go ahead with the sale as the Stephen was quite helpful and communicated with me via email and phone as the sale progressed. The finance of the vehicle had gone through and the delivery of the vehicle was arranged.
The Peugeot arrived and I was greeted by Andy the delivery chap who I must say was very professional and helpful. The vehicle had a couple of scratches and dinks but I was told there were a couple and I excepted this. Andy then told me that the gearbox had a fault but not to worry as it would be covered under the warranty and after examining the paperwork there was no service history present. I explained this to Andy and he contacted them immediately and they said they forgot to include it and it would be sent in the post. Andy then made his way to the train station and I had to get back to work.
Three weeks on and after many attempted calls I just get put on hold and several emails later that get no reply I am still waiting for the service history and the gearbox still struggles to get into 4th gear without it crunching.
I've called Peugeot in Lincoln as from an earlier email from Stephen the salesman this is where the Peugeot was serviced and they have no record of it whatsoever.
I'm gutted and my heart sank. I do believe i've brought a vehicle with no history and a dodgy gearbox that's unfit for purpose.
I bought from Evans Halshaw thinking I could trust them being a main dealer and I would be in safe hands. I've since contacted the finance company and they have been told the issue has been resolve according to their records. This is untrue and i'm left feeling more like I have been had.
I have copies of all corresponding emails from Stephen Felton throughout the sale and all I want is this to be resolved. All I want is the service history and gearbox repaired. I am worried that I have been missold this vehicle and I can ill afford to keep having time off work to chase this up. Its not fair and its not right.

i purchased my renault clio tom tom edition 1.5 dci sm10mhe a few days after i bought car it ran out of oil and have put in 9 litres and had it filled up 3 times by evans halsham its still burning and using oil i have 1 year warranty i bought with the car but warranty people have refused to sort it im so fed up with managers not calling me back i just want a full refund and some compensation for all the trouble i have been through i will never buy an other car from this company

I purchased Seat Ibiza KP15HVL on 27th July and only given one key after many attempts we have been fobbed off each time we have tried apparently the Coventry Dealership have sent the money for the key but they keep on telling us it still hasnt arrived. I have been kept on hold for up to 15 mins. twice and resorted to going back to the garage still having no luck. PLEASE could someone help us to get this sorted as the salesman Matty Forster keeps saying its not his fault. Thank You.

Terrible customer service experience, avoid like the plague. Two days prior put a holding deposit on car, called morning of test drive to confirm my 65 mile journey was still ok. When got there was told couldn't test drive as car unsafe!

Didn't know why though as had to send off to main garage to look at it, previous garage checking it having gone bankrupt? Would call me to confirm repair done. Still held my deposit and we arranged a collection date etc.

At least fifteen unanswered calls to the branch over numerous days later, 2 promises of calls back, 2 complaints to main office complaints dept (who also couldn't reach the branch) and an email to the pa of the md later I got a call from head office, found they still didn't know what was actually wrong with the car. They are now processing my refund as the principle dealer (who admitted he never even saw it) has used his crystal ball and said probably an engine fault and they will send it to auction! Feel they are just fobbing me off.

Huge waste of time, money and terrible customer service.

I saw that a Mini was for sale at the Leeds dealership. I, however, live in Stourbridge and wanted to take advantage of the 'move me closer' service so that the car could be moved from Leeds to Stourbridge. It stipulates on the Evans Halshaw website that the customer pays £200 for the vehicle to be moved. If the customer is happy, the £200 comes off the price and if not, they get their £200 refunded. I even asked again about this on the telephone when I arranged it and they said yes, that is correct. I paid £200 for the service only for the guy at the Stourbridge dealership to call to tell me that if I wasn't PURCHASING the car then they couldn't bring the car from Leeds as they could not keep it at their dealership. I could not understand why this had happened when it clearly states that customers, if not entirely satisfied could get their money back. I think this is false advertising on Evans Halshaw part and I think trading standards need to be aware of this as too many customers will be misled. I will not be purchasing any vehicle from Evans Halshaw, not now or in the future. An absolute waste of my time and theirs!

I bought my car in March 2015 a Vauxhaul Astra from priory park in hull I bought the warranty for 2 years which I'm glad I did buy after 2 weeks I had to take the car back as the engine management light come on then it needed a new gear box in the paper work I've got it states that they would provide hire car I wasn't given one when had to take my car in I had to pay £10 and when spoke about this they said don't do it anymore I had a child of one and live in a little village about an hour away from hull I let it it go as fixed the car months carried on the engine management light came back on same again took it in then told to collect on same day which cost me more money backwards and forwards and they became quite horrible to me they became rude cos I had to keep taking it back at one point they tried to charge me for the gearbox and had to prove that I had warranty even though they should have the documents copied onto computer so I decided then to use the Evans halshaw on mount pleasant as bit closer I required them to change the sensor on the engine management light and to see why kept comming on and the gear box was squeeking again they told me have to take back from where I bought it from to get fixed even though they where vaxuall dealership so off back to priory park where they fitted me with a new gear box November 2016 and now engine management light has come back on again this is absolutely shocking that a 2010 car has been back to the dealership more times then I know of and to me has been a waste of money and very costly I'm so unhappy I feel like I need to report this further on

I am hoping you may be able to help with an issue I am having over a Ford Galaxy (WR13 NWX) that I purchased from the Evans Halshaw ford dealership in Blackburn approximately 18 months ago. When I purchased the vehicle I was informed by the sales team that the car had full serice history and the remainder of the original manufacturers warranty.

As a whole I was satisfied with the level of service from the dealers and the car drove and I never had a moments bother with the car.

Due to an increasing family size we have needed to upsize the car to a Ford Transit Tourneo Custom 8 seat minibus so unfortunately I needed to sell the Galaxy to fund the new vehicle.

I sold the car to Mr Malik a business man from London who after owning the car for about 4 days and covering about 500 mile began to notice issues from the gearbox. He took the car to a local Ford dealer who after investigation informed him that the car required a new gearbox. When Mr Malik informed me of this I told him that whilst I owned the car there was no issues with the cars gearbox and that the dealer should be able to rectify the fault under the original manufacturers warranty.

Shortly afterward Mr Malik contact me to inform me that in the service book there was only one service stamp, and this was from a service that was done whilst I owned the car, and there was no record of any service history prior to me owning the vehicle. I contacted the service department at Evans Halshaw Blackburn initially said they could not send proof of service via email, the service book would have to be returned to them to get it stamped, when they did finally agree to send the service confirmation to me via email they only sent the record for one interim pre purchase service at 37000 miles with no details of any services prior to this. After numerous phone calls it turned out the services prior to this had been carried out by Enterprise Vehicle Rentals who owned the car prior to me nut apparently although the service is carried out to Ford Standards they do not stamp the book. I eventually managed to obtain the service records from Enterprise with the help of the dealer principle in Blackburn and he forwarded them to the Trust dealer in London where the Galaxy was awaiting repair.

I assumed this would be the end of the matter, but then I was shocked when I got a call from Mr Malik to inform me that Trust had told him the manufacturers warranty would not cover the gearbox fault as on a service done prior to me owning the vehicle if the gearbox oil and filter were not changed as per Ford's schedule. I then got back in touch with the Phillip Leaver who contacted Enterprise to find out why the oil and filter change had not been carried out the reply was :

"In a further development
Enterprise tell us at the time the 3 year service was done their instruction for the gearbox oil was only to check it and that is what ARval were instructing their repairers to do
However they have since changed that policy to changing the oil and filter once Ford made them aware
I am told that they had some problems with Auto gearboxes and Ford agreed to repair them. Is that the case?
If that is the case this would appear to me like nobody has done anything because they didn’t have full knowledge"

After giving Trust Ford this new information they still said that the repairs were not covered as they could find no 'evidence' to back up the claim from Enterprise and that the service schedules were accessible online for third party garages to access so they should not have had this issue.

To cut a long story short after almost 3 weeks of email between Ford, Evans Halshaw and Enterprise no one is willing to accept liability for the oil and filter change not been carried out at the service at 37, 0000 miles in line with the Ford servicing schedule, so this is leaving Mr Malik with a bill for £4000.00 for a replacement gearbox. As a result as when I advertised the car I stated that it had the remainder of the manufacturers warranty on the vehicle he is now starting legal action against me as I advertised the vehicle inaccurately. I have spoke to the Consumer Advice Service and they have confirmed if I advertised the car with a full warranty but the warranty was void he may have a case in suing me for the cost of the new gearbox.I have informed Phillip Leaver and Dave Graham of this and they say there is nothing they can do to help with this.

As it was Evans Halshaw who sold me the car with a warrany that is void, although I appreciate it was not intentionally sold with a void warranty I feel that the company they could be more supportive in this matter in either offering assistance to get the gearbox fault rectified or in offering some assistance in my defence against the legal action that is been taken against me. If Mr Malik is successful in his claim it may cause heavy financial hardship on myself and my family it may result in me filing for bankruptcy as I would not be able to afford The £4000. for the gearbox plus legal fees and other costs incurred.

Whilst this issue was going on my wife gave birth to premature twins 8 weeks early and although it can not be proved we think the additional stress put on this as a result of the void warranty may have some bearing on the early arrival... the twins are currently in neonatal and one of them have been having a lot of issues with breathing and his heart rate due to been born so early. Although I realise this is nothing to do with the ongoing issue it is all adding to the stress and anxiety that my family is currently going through.

I appreciate the in the word of the law as I have sold the vehicle the contract between myself and Evans Halshaw is automatically terminated but I would have expected a large organisation like Evans Halshaw to show more compassion towards a loyal customer who has used your company for a number of years for both sales and servicing. I would appreciate any assistance that you can give in the matter and hopefully reaching a solution that will please all parties concerned.

On Saturday 23rd April we visited the Sunderland branch of Evan Halshaw with the purpose of looking at a Dacia Sandero Amibence that we has seen advertised on line.
The salesman initially did not know what car we were taking about and looked it up on line; on finding the car and realising that this was a 16 reg he then stated what a bargain this was however; he had no background information on the vehicle and had to ask another salesman who was very informative and pointed us in the direction of the car. On viewing the car we were very interested and felt that this was a good price and exactly what we were looking for. On returning to the showroom the salesmen then went about taking details etc, asked if we had a car to trade in and when we replied that we had he asked if he could have the keys to look at the vehicle. On his return he then went on to look at a valuation price and came up with a sum of 600 pounds, as we had been quoted by several dealers a sum of between 745 - 820 pounds we thought Evans Halshaw valuation was on the low side and we informed the salesman accordingly.
The chap then went over to discuss this with the person in charge and came back and said the they could not increase the offer. We were very disappointed with this as we were going to pay for the car in cash subject to a test drive and asked if we could have a test drive. The salesman was not very forthcoming and stated that it would take and half an hour to get the car out and we would only be able to take it around the block which we were not happy about; as we would be spending 6k and needed to be sure that this was the right car in every aspect for us and said we would make arrangements to come back at a time suitable for all parties however; the salesman said he could not guarantee the car would be there as it was such a good deal; we then offered to leave a deposit to which he agreed. Before this happened we again asked if they could do a better deal on the trade in and again he went away to consult with his sales manager. On his return he said he could not up the offer by the 200 we had asked but could alter the figures as such stating that they would waver the 98.99 admin fee if we took out the future guarantee policy at a cost of 300.00. Now in anyone's book these figure do not add up to a higher valuation in trade in as it meant we were paying out more. We left the showroom and thanked the salesman for his help. Later on in the afternoon we received a telephone call from the salesman asking us if we had thought about the deal offered; again we said it was the trade in price and he said he would again consult his manager and ring us back. He did ring back and again he told us that he could not do any better on the trade in. I am totally bemused as to how Evans Halshaw are prepared to loose a 6k sale for the sake of a 200 pound increase in a trade in. We were not asking for anything that we had not been quoted by other dealers.. Mr & Mrs Taylor, Washington

Warning - read the below before thinking about buying a car from this garage.

Firstly it is a shame you have to select a star rating - i would not give this garage even 1 star rating. I saw a car on auto trader and called and left a £200.00 deposit. I made an appointment to view the car. I travelled from birmingham to cheltenham to view the car only to arrive and be told that the car is not available to view. The car went for an mot and they forgot to bring it back. Furthermore, they also told me that although the car is advertised with a fsh, it doesn't have any.
The sales guy and the dealer principle and seriously incompetent.
They have refused to compensate me for my wasted journey. I took the day off from work !

If you try and complain about the dealer principle, he advises you that there is no mechanism for complaint about it.

Total wasted journey

Avoid like the plague

Contacted Evan's halshaw main office on Saturday and put a £200 deposit down on a car - this was payment to take the car off the market until viewed and bought or declined and moved to Blackburn. I had taken around a month to research the car and decided was the best deal available (which they supposedly pride themselves in). The deposit was taken and I was assured the car would be taken off the market and transferred to Blackburn as requested. Due to a very busy schedule as a nurse with little time to contact the dealership during the day I requested my sister spoke to the dealership to see if anything extra could be added to the deal, discuss how much my car could be traded in for etc (the usual customer questions that would be asked by anyone purchasing a car). I spoke to James on Saturday following confirmation of the transfer of the car was sent to them and I advised due to my schedule I would be asking my sister to contact him for more information, which he was happy to do. My sister contacted the dealership this morning and spoke to James at the Blackburn branch who was nothing but helpful. He explained that they have the best prices of car available and aim to sell for the lowest price, my sister discussed some options with James with regards to the current deal, part exchange for my car etc. She asked what the possibility would be for some added extras such as servicing, MOT, etc and was told he didn't hold out much hope but would speak to his manager tomorrow as he was not in today. Shortly after James rang my sister and told her he had spoken to another manager and wanted to discuss what had been said, however before they could have this conversation James was taken off the phone and his 'other' manager spoke to my sister in what I can only describe as a disgusting manner. He told her she was not having any of the deals discussed and to tell me that the car has now been taken off the market and sold. She tried to explain that a deposit had been paid and he could not do this however he told her to 'just tell me to ring to get the deposit back as I was not getting the car'. This man's attitude towards my sister was disgusting - if his staff are supposed to follow his lead then Evans Halshaw would have no customers left as I felt his actions were not only disgusting but also went again the verbal contract I had made on Saturday when paying the deposit and reserving the car. I was assured that the car would be taken off the market as soon as I had paid the deposit and would not be put back on the market until I had decided not to buy the car (which would not have been the case -as I wanted this car). James is an accept to Evans Halshaw Blackburn, and maybe his manager should take a leaf out of his book when it comes to customer services. I understand everyone has their bad days however if I turned up to work and was nothing but downright rude to my patients I would be sacked. Will never buy any car from Evans Halshaw Blackburn if he still has a job there. This man has wasted a full day of my sisters time and whilst James was extremely helpful his manager I feel acted unlawfully. I would like this looking in to and resolving so that no customer has to go through this ordeal again. I think it is disgraceful that managers feels they can get away with this. I bet if it was one of their team members they would be severely reprimanded for loosing sales. Thanks Jennifer Rigway