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Experian Complaints 136

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7:03 pm EST
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Experian Credit report ripoff

I accepted their offer for a "free" credit check. Without knowing, the began charging me $15 a month for what I later found out was a "membership." I didn't realize I was being charged for close to a year. When I called to complain and cancel the recurring charge, a person named Daphney said it was all laid out in fine print. She said I had to be a member to get the "free" credit report, thus the monthly charge.

Since they are based in Irvine, CA, I am considering filing a formal complaint with the Orange County district attorney. I think his name is Tony Rackauckas. He needs to clean up businesses in his jurisdiction. Maybe we should all phone his office and demand action.

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LaLocaTrippy
Pine Lake, US
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Mar 29, 2010 12:42 am EDT
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Just an update...I went to the Better Business Bureau's website and filed a complaint there. The company agreed to give my money back. According to the statistics on the website, Experian APPEARS to be legit on the surface (with a B+ rating, as it probably gives people their money back once they complain, especially after having so many people file complaints against them). I'm not sure how you will fare with your complaint (if you haven't explored this option with the BBB yet), since it is considerably more money than the average consumer, I fathom...but I hope this route of action works for you.

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LaLocaTrippy
Pine Lake, US
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Mar 25, 2010 3:32 pm EDT
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Dude, I just called these yo-yos for the same reason. They want to tell me they'll allow me to keep Experian Direct for three months for free. Uh...I just paid for something I did not want in the first place, so, uh, NO THANKS...give me my MONEY BACK. I got charged for two months before realizing it, but I don't care. Gimme back my $30.00.

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6:51 pm EST
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Experian Fraud

I accepted their offer for a "free" credit check. Without knowing, the began charging me $15 a month for what I later found out was a "membership." I didn't realize I was being charged for close to a year. When I called to complain and cancel the recurring charge, they said it was all laid out in fine print. They said I had to be a member to get the "free" credit report, thus the monthly charge.

Since they are based in Irvine, CA, I am considering filing a formal complaint with the Orange County district attorney. I think his name is Tony Rackauckas. He needs to clean up businesses in his jurisdiction. Maybe we should all phone his office and demand action.

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nywils
New York, US
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Jan 09, 2011 6:38 pm EST

I've been charged for a year now for the amount of $16.28. I cannot locate this company or phone number to call to correct this issue. I saw other people have posted that this is a scam hence the reason why i cannot contact them.

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Charles H. Hughes
Santa Rosa, US
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May 18, 2010 4:11 pm EDT

info.experiandirect.irvine
has submitted monthly bills to my American Express account for service/products:

That I have not ordered or received.
That I have never authorized.

That I have asked American Express to stop paying and to refund those that were paid!

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nywils
New York, US
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Jan 09, 2011 6:38 pm EST

I agree. I've been charged for a whole year now too without knowing it. What should i do?

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9:21 am EST
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Experian 'Free' Trial of Credit Expert

I applied for a free credit report from Experian - Credit Expert and decided to cancel it the same day. I emailed the Company and received a response to say they were looking into my email. I then found my credit card had been charged £6.99 and after a lot of searching, I found a freephone contact number for Experian and rang them. They said I could not cancel via email (funny the email I received did not say this!) and had to ring to cancel. They then agreed as a'Goodwill' gesture, to refund the latest monthly payment (which was news to me!) of £6.99. I then found I had already paid £6.99 which they have held onto. I would not knowingly have applied for anything with a monthly charge as I only wanted to have a quick glance to see if it was worth it and decided it was not. I believe this to be another scam as it is not made clear from the outset that you can't cancel the product other than by telephone and by then it is too late as they have your credit card details and take out the money!

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10:33 am EST
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Experian application for macy's card

I applied to Macy's for a Macy's card to get the latest offers.
I have no debt or mortgage.
I am a british citizen and visit here for up to 6 months a year.
I own my own home here and in UK.
My application was rejected on the basis of Insufficient information on file.
I phoned to request my report as stated in the experian letter.
I can not speak with anyone and Experian refuse to process my application without a social security number.
Try this lot for a put off without a security number they just disconnect you if the answer cannot be found automatically [protected].
I think that insufficient information should be a good indication of credit worthiness. I have no intention of using a credit card without the instant payoff option.
Experian Eat this

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12:23 pm EST

Experian UNAUTHORIZED CHARGE

MY DEBIT CARD WAS CHARGED $14.95 ON [protected] WITH OUT AUHTORIZATION

01/31/10 0.00 0.00 Debit Card W/D -14.95
Comment:
Info.ExperianDirect.com InfoExD.com CA
Comment:
Date 01/30/10 24351780030656858841104 5968

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Steven Nowak
Dublin, US
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Feb 02, 2010 1:10 am EST

I was charged for afree credit report preview.

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7:03 pm EST
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Experian Took money from Credit Card without authorisation

I tried their 30 day free trial and emailed them to cancel.

How ever they then stol £6.99 from my credit card account for another two months and only after phoning and complaining did they agree to cancel. But refuse to repay the money stolen from my account.

They however will not destroy my credit card information which they hold on their computers.

As far as I can tell this site is some kind of scam site stealing money from people.

When i phoned the credit card company to complain the girl on the phone said they also stole her money for seven months before she realised

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C A Gamble
Wakefield, GB
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Jan 04, 2012 5:56 pm EST
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Like others, I took out the 30 day free trial, and made sure I emailed in plenty of time to cancel the membership only to find a debit of £14.99 taken from my account. I thought it would be a direct debit payment and was about to complain to my bank! I have phoned only to be told that they will cancel my membership in a months time and will not refund the payment - it is all in their terms and conditions which I supposedly ticked agreement to!

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Daniel B 90
Basildon, GB
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Jun 10, 2013 12:18 am EDT
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i had the same problem, emailed them twice, CANCELLED MY CARD AT THE BANK and still there taking money, only there taking 14.99 from me!

how is that even possible?

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charleyb
uxbridge, GB
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Apr 08, 2010 11:38 am EDT

Same story here. Emailed to cancel, only to discover after 3 months of 2 lots of 6.99 subs (my husband and myself|) we needed to telephone to cancel. They wouldn't refund either, so as fgar as we're concerned they stole £42 off us

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11:22 am EST
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Experian charged $14.95 a month for 'free' credit report

My husband and I were directed to Experian to get a 'free' credit report in October, 2009. We were leery that they asked for credit card numbers but went forward anyway. TWO different accounts were charged $14.95 per month, one for each of us. Different websites are listed on each bill and none of them get you to them. No phone numbers to contact them. Since one of our accounts was a debit the bank removed the charge but it comes again every month. Finally customer service at my Old Navy Visa gave me a phone number that worked. They told me that somewhere in the 'free' credit report website it told us we had to cancel our 'membership' within 7 days or we would be billed the amount each month. Kept asking for SS numbers which I refused to give. Offered one months refund, still giving them a $60 profit. I didn't let up. They have now told me to fax the three months of statements from each account in order to 'review' it and someone will then call me. We'll see. The phone number is [protected] in CA. Don't be intimidated and good luck!

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Wally harris
Campbellsport, US
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Jan 30, 2010 9:52 am EST
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These "SO CALLED FREE" websites need to be checked into and fined or shut down OR BOTH. Living on limited income these days takes all the money you get.

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Experian We wish to terminate your service

We were robbed of several thousand dollars worth of merchandise during a burgurly of a storage unit in Monument, Colorado. We felt some or perhaps all of our personal information may have compromised. We contacted Experian to report this and to get our "free" credit report. This situation has gotten out of hand. We do not need a monthly report. We do not want any more funds taken from my wife or myself. Her name is Dorothy Tiry and my name is Dale L. Tiry. We called the Ent Federal Credit Union and requested that no more requests for payment be honored. I want my name and my wife's name removed from youir active files. We feel we do not need your services at this time.We tried for hours to contact you by phone without and success.

Dale and Dorothy Tiry 243517893278542569186
24351789324284124072176

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4:04 pm EST
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Experian charges to credit card

I have a charge on my credit card for Info Experian Direct.com Info EXD.com CA - there is no phone number or any way to contact this company to let them know I do NOT want this service. I have a charge of 14.95 Jan 9 2010 and I tried to send an email but it did not go thru - no other way to resolve this unless I dispute the charge. This company I believe this is a rip off way of trying to get a free credit report. I do not believe this is the actual Experian Credit Service company doing this.

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ginnie_59
Santa Clara, US
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Feb 16, 2010 10:52 am EST

I ordered an credit report from Annual Credit Report to check my Fico score.

Info Experian Direct.com started charging $14.95 my monthly.

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ladyvamp22
Pompton Lakes, US
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Dec 03, 2012 6:30 am EST

DON'T GIVE UP - PLEASE READ! [protected] was a GOOD number. Just got off the phone with these guys. After verifying 3 security questions (CC#, Name, Last 4 Digits of Social) They pulled up my account and told me initially that the charges are valid and that they cannot refund them. I explained that I obviously am not receiving a service and should not be charged and wanted a refund for all months but the first one from when I logged onto FreeCreditReport.com. She put me on hold for a couple minutes. Then she came back and said she could give me 1 month credit and 1/2 off the service for future months. Since I had been charged for several months, I politely but sternly asked to speak to a manager or I was reporting this to the bank and credit card company. She put me on hold again for a couple minutes. When she came back she finally agreed to refund me the $71.80 that they owe me and cancel the service. I asked for her to confirm the amount of the credit and I asked for her name just in case I needed to call back ;) She said I should receive a confirmation email within 24 hours to confirm. I will post again if I have any problems. Moral is...don't give in to their initial offer! You can get your money back. Keep pushing! The 5-10 minutes is def worth getting your money back.

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Lichterfeld
Tonawanda, US
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Jun 27, 2012 1:31 pm EDT

Getting billed $19.52 a month on my credit card, I was told by an employer to use this service to generate a credit report and I've been getting charged ever since. What can I do to get this straightened out?

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grannykwk
Ticonderoga, US
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Nov 06, 2011 7:55 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I ordered my experian credit report and score paying $35.00, a bit steep. I notice on my debit card account a charge for $19.34 a few days AFTER my initial contact with Experian. Today, I checked my card account and saw the same $19.34, it was then I became angry. Like the rest of you, I tried to contact "experiancreditrepinfoexd.com" with no results. I decided to GOOGLE it and found this site and others where people felt they were scammed. After speaking with a rep, who eventually agreed to refund 1 months charge, I insisted on speaking with a supervisor; was cut off, redialed, spoke with another rep and finally got a supervisor who has agreed to refund my card account $38.64 the total charged for the 2 months.
I called [protected], then used menu #3 and then menu #2..GOOD LUCK and Thanks for the info BTW, credit refund expected in 7 - 10 days, we'll see, if not PAYPAL baby for sure.

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DaniellePlomchok
Mount Holly, US
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Aug 22, 2011 9:31 pm EDT

I am having the same problem. I never clicked SUBMIT after entering my credit card info. Instead I realized what I was signing up for was not what I needed and clicked X to get out. Next thing I know I am being charged the $14.95 per month every month out of my bank! Help! Is the number in CA any good? Has anyone been able to get this off their card? Please call me if you know the answer to this-[protected]-Danielle from NJ

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ugggg
US
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Jun 23, 2011 2:58 am EDT

thanks for the help...

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HenryD8
Reseda, US
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Jun 03, 2011 1:00 am EDT
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I am on the phone with them now [protected]) trying to get my money back. In my case, they've been charging me $14.95 for the last 18 months! Dummy me for not catching this sooner or reading the fine print. This sounds like we should start a class action law suit for this deceptive method of marketing!

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touchdown0950
San Antonio, US
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Jan 13, 2011 10:30 pm EST

Info.experiandirect.com is Freecreditreport.com. I had the same thing happen to me and contacted free credit report.com and said that it an affilliate company of theirs. Usually this occurs when someone else another member of the family opens an additional account with freecredit. Freecreditreport.com removed the second EXPERIAN account immediately. You will need the credit card that is being charged to stop it when you call.BUT THEY ARE THE SAME COMPANY! HOPE THIS HELPS

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beatrix3345
pomon, US
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Oct 09, 2010 1:34 pm EDT

I cancelled this service last year and they recently started charging me again. I called today to cancel my supposed service and the rep said try to offer me a 50% off plan. She also said I could login in online. I tried and said my account did not exist. She then told me it was because of too many log in attempts. This company should be sued as far as I am concerned.

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MCHR
Independence, US
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Oct 06, 2010 7:11 pm EDT
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I remember authorizing a one time check on my and my partners credit, but don't recall allowing them to charge me monthly. By the way, I've never received anything in writing, email or phone, so I'm apparently not getting anything from this "service". I called on Monday and wasn't able to get anywhere. They said they could not cancel my membership because the credit card information was not found, but the $14.95 continues to come out of my bank account! Thanks to all of you, I now have 3 phone numbers to try. Wish me luck!

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5:20 pm EST
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Experian Charged for something advertised for free

I applied for credit at my local credit union & was turned down & suggested that i get a free credit report at freecreditreport.com. I did on 12/7/09 & what was told to me that disqualified me for the credit was not on my credit report, nor anything useful to me at all. i then got a charge, on my credit card, ref# 2435178ACNB0FQVBMN with a charge of $14.95 i was unaware of and on the web i would be charged this once a month with nowhere to advise that i did not want the service. my first notice that i was signed up for this was through my credt card bill i received on 12/24/09. Merry Christmas for a charge that i cannot afford.

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nurkey
US
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Jan 16, 2010 8:09 pm EST

I've just recently run into the same problem. I called and told them that I did not agree to this charge, and even took fault in saying that maybe it was an oversight in my reading and demanded that I not be charged again and that I would like them to cease and desist at once. After trying to convience me why the service was good for me, I replied..."I am not interested" they were very insistant. I was put on hold quite a few times, until finally someone came back to the phone a said it had been cancelled...We will see! I am prepared to take action (my bank, BBB and anyone else it will take) Beware! STAY AWAY!

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p10
Redlands, US
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Jan 05, 2010 6:23 pm EST

Everything they do is misleading. You can get much of the info for free in other places. The stuff you can't get free you can certainly get without having to commit to having your credit card charged each and every month.

It was a real pain to cancel as well. You have to call, there is no other option, then you have to wait on hold. I literally had to say I wanted to cancel 5 times before they finally agreed to process the cancellation, and then they put me on hold again for about 3 minutes after that while they processed it.

Stay away from this companies services if at all possible. If you've already joined and are trying to cancel and you encounter any problem call your credit card company and they should do it for you.

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10:34 am EST
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Experian unfair practices

The three credit bureas perform very unfair and even maybe discriminative practices. 1. What does they way you drive have to do with your credit . Your insurance rates should only be based on how you are as a driver. 2.What right do they have to lower my score because of inquires that people do without permission. 3. If you have credit card debt, you are punished if you or the Bank closes it because of inactivity, your punished. I am tired of these angencies deciding how long a negative can be put on my reports. 4. They do not help the consumer but seems to always help the creditor when a complaint is filed against that creditor. I am tired of unfair practices when it comes to good honest people's financial future. We need changes in these reporting angencies practices, because they are causing financial ruin in people.

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Frederick Parker
Johnson City, US
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Apr 18, 2014 5:20 am EDT

I lost 19 points on my credit score for absolutely no reason at all! I feel that it was done because I am a poor black man in America!

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3:23 pm EST
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Experian Charges without authorization

There was a moment during august that I asked for a credit history without any cost.

The problem was when I saw a charge in my credit card statements for $29.95 not only in August 4 but in September 4/2009 too.

Is there any agency or someone that can help not the companies but the costumer in cases like this?

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DEElliott
Doerun, US
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Mar 31, 2009 9:17 pm EDT

I applied online for a "free" credit report through Experian. I was supposed to get the report online within seconds. I did not. I WAS charged with $39.95 on my credit card for a monthly service I did not order. Another online SCAM. Don't believe anything you see that is for free, it never is!

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mandy
Marrero, US
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Apr 15, 2009 5:50 am EDT

tayna hellmer also know as dianne trappi shes afraud as well as the others on 4-10-09 i sent her 20.00 for a reading today is 4-15-09 and still theres nothing so to everyone please dont get suckered like i did just dont send anyone any money unless you know them

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I went online to check my bank acct and found that there are charges going to my acct of $14.95. I do not understand why. My husband nor I ever approved for the monies to come out. Now my acct bounced from this transaction. $61 overcharge fee. This is rediculous. They should not be allowed to take the monies and should have to pay the monies back that were...

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Experian Experian Credit freeze

My wife and I are trying to get a debt consilidation loan from a local bank. They are willing to do it with my mother-in-law as a co-signer. She has agreed but, we have been playing games with Experian Credit. We have done everything they have asked to unlock the freeze. We have been doing this for the past month still no progress. Can anyone help or have any other insights?

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Update by DHH1955
Oct 20, 2009 3:51 pm EDT

I do not see how this will help this situation...I need Experian to open up the credit report!
You should consider a Life Events Legal Expense Plan with Identity Theft Protection so you don't have to deal with this problem yourself. We can still help you at http://www.prepaidlegal.com/hub/cjbeckett

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Floyd Trimmeer
Fayetteville, US
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Aug 15, 2011 7:40 pm EDT

You are suspose to get one free credit report free each year, but when you come up on this credit agency, they start charging your credit card $14.95 each month. This is the third month they have charged my credit card, and I want it refunded. My email address is trimmerbc@aol.com

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Gary Beckett
Elkhorn, US
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Oct 19, 2009 5:42 pm EDT

You should consider a Life Events Legal Expense Plan with Identity Theft Protection so you don't have to deal with this problem yourself. We can still help you at http://www.prepaidlegal.com/hub/cjbeckett

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6:26 am EDT
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Experian Scam and lies

In my credit report they are one item thats been on it for 7 years and one items thats been on there 18 years I know this isn't much to report about but the credit bureaus should do whats according to the law about credit reports the consumer law states that stuff on the credit reports must come off after 7 years my credit score was 665 and fair and now it is only 582 and poor and I only one thing on there that was 245.00 And I owed that when my credit score 665 and fair so there's something going on with my credit score.

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Sidney Dale Harrell Mailing address: P.O. Box 807, Rose Hill, NC 28458 Physical address: 191 Earl Davis Road, Teachey, NC 28464 PH: 910.289.4373 D.O.B. 11-20-1955 SSN [protected] I have a person on my credit report that I have no idea who it is. I would like to have this person removed and my credit report updated immediately. Incorrect Listing: Randee...

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Experian unauthorized charges

First the company placed $14.95 per month for 3 months under cic triple advantage and then another $14.95 per month for another 3 months under a different name, info.experiendirect.
I was out of the country and just discovered what had been happening. Stop, you crooks!

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Teresa McGuigan
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Sep 27, 2008 11:35 pm EDT

I looked at my bank statement and noticed a fee of $14.95 paid to CIC*CI for credit report which I DID NOT request. I want this credited back to my account. I would like to know how you required my bank information.

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Scam Artist Denied
Ellenton, US
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Sep 20, 2009 10:36 am EDT

We canceled the cic triple advantage after we noticed the charges coming through. The site we explored mentioned getting your one free credit score that is alloted for every American. If we noticed the fine print apparently located somewhere on that website that we can no longer find we would have stayed clear. We finally contacted the company and the charges ceased for a small period of time. Now I am receiving another similar charge that we know for a fact did not authorize. I work for a major bank and see these scams quite often. The business has numerous DBA's underneath the umbrella (cic triple advantage), what happens is that when you agree to procede with that sites particular offer for free credit score, you are also agreeing to receive information from parenting companies associated either directly or indirectly giving the faint hint to receiving terms and disclosures from all of the said companies. It is a never ending scam, or at lease it seems. The answer is not what you want to hear. Banks can not stop electronic debits. They can stop certain amounts and certain merchants but once the amount is altered or another DBA tries charging the account it will go through and then you will be at the bank again trying to stop that charge. Stop payments usually run from $15 to $30 a pop. The only answer is that answer you did not want to hear (close the account). That is pretty much the only way the clear yourself from that scam completely, or hope you have made enough phone calls and stop payments to cut the ugly head off the parenting company.

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Experian Report Number ID login process sounds like a scam to me

Upon previous request, through the Annual Credit Report.com website, I requested a copy of my Experian credit report. For privacy purposes, they said they would have to send me a separate Report Number in order to allow me to access my online credit report. I would have to not only enter my Report Number, but also my Zip Code, state, and my Social Security Number for access. I don't trust entering my SSN# for my credit report--sounds fishy. I wanted to get your opinion on whether or not I should use this Report Number tactic to obtain my credit report, or should I avoid this at all costs (or could AnnualCreditReport.com be another one of those scams too).

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luisiscool
Livermore, US
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Apr 01, 2011 12:24 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

https:// and lock icon means secure.

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luisiscool
Livermore, US
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Apr 01, 2011 12:23 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Its safe as long as its www.annualcreditreport.com and make sure that the site starts with https:// or has a lock icon on the bottom of your browser.

M
M
Moochums
f, US
Send a message
Sep 14, 2009 9:18 pm EDT

Whenever i did my credit report(free one) from that site, i never had to enter my report number. I did have to enter all the other info you stated above though. i'm not too sure what to tell you on this one.

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5:23 pm EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

Experian 3 bureau report incomplete

I believe the 3 bureau credit report on freecreditreport.com is a rip-off. Here is what I experienced:
I paid the additional $24.95 to view all three bureau reports on "freecreditreport.com". Everything on the reports looked ok, but when I viewed my scores, the Transunion score was off significantly. After several fruitless calls with Transunion and having to order a separate actual Transunion report, I found that there was a reported delinquent payment on record with them dating back to 2005, which was not shown on the "3 bureau report" from "freecreditreport.com". During the course of this I discovered that the so-called "3 bureau report" only provides information dating back 24 months for the other two bureaus, thereby making it incomplete and in many ways useless. When I called freecreditreport.com to ask for my money back given that they did not provide the advertised service (i.e. a FULL Transunion Credit Report) I was told this was not possible and that they provided the service by passing on all the information they received from Transunion.
I am not sure whether the issue here is Transunion sending incomplete information to them or that they are not displaying the full set of data due to some internal issue, but in any case, I think it is unacceptable that they try to lay the blame on others while wanting to hold on to the fees they charged for an incomplete service. Unacceptable and a Rip-Off!

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SuperVepr
Redneckville, US
Send a message
Aug 11, 2009 7:01 pm EDT

They are a ripoff. They show incomplete and inflated scores. Useless indeed.

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11:54 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Experian Credit Terrorism

601 Experian Pkwy
Allen, TX [protected]
[protected]‎

Apparently, I want to find a lawyer who specializes in dealing with or knows the
law about Credit Terrorism. I submit my complaint that Experian has commited
an act of Credit Terrorism! The Credit Terrorism is mainly the factual based
evidence that the Experian Company refuses to provide live telephone support,
and totally automated machines that make deliberate errors to people's credit
report! People's lives are TERRORIZED by Experian and other Reporting Agencies
like them, who do not provide adequate security to the Credit Report in question. I feel terrorized by Experian and the constant complaining and no
live representative who can assist the issues, must be sued! I ask anyone who
is a lawyer or knows of a lawyer to file charges of Credit Terrorism, and file
lawsuits against Experian! Before it is too late! Is there a way to go to Allen, TX
and protest this, get the media involved!? Let put this on CNN or Fox News!
I propose that Experian does not care about people's lives or well being, but is
just collecting information to terrorize the people they claim they protect! I
urge all credit conscience people to please consult an attorney and file papers
on Credit Terrorism charges against Experian!

Read full review of Experian and 9 comments
Update by irishmantx
Jun 30, 2012 11:00 pm EDT

I like to find other folks who feel the same way, to file a mutli-district lawsuit. But, that's OK. All of this 'freedom' is a scam anyways. Nice to be rich to have my own legal team big and bad @$$ enough to scare Experian into submission. But I digress, that won't happen. This is the United Corporation States of America! :) We little people are slaves!

Update by irishmantx
Apr 05, 2012 1:45 am EDT

I'm not scared of attorneys, I just want to find an attorney NOT SCARED of Experian, and feels, I have a case against them, because despite their lame excuse and bad treatment of me, what attorney in his/her right mind, would want to take on Experian when they failed to do their job, in verifying the S.S.N. and then a $235, 000.00 Federal Tax Lien shows on MY credit report when another Michael D. Lucas of Brazoria county don't have to pay a dime!? When the I.R.S. / Internal Revenue Service tried to talk to Experian even the IRS field agent in Austin is treated like dirt, so the agent told me. I just feel if someone is going through the same thing as I am, to let me know how they handled the issue, if they found an attorney? The issue kept getting worse and worse, till I had to contact the Hamilton County Sheriff's department, and the Sheriff's Dept told me, Experian said it was "Credit Confusion" if there are those suffering bad credit scores and or junk on their report, could be denied a loan for a house, newer vehicles, ability to refinance on existing loans and home mortgages, promotion on their existing job or trying to get a job! I just feel discriminated against, and targeted, since the issue apparently is not resolved. It looks like a lot of lawyers are scared of Experian since I can't seem to find an attorney, and don't know where to start or who to contact? Then I PRAY TO The G-d of Abraham, Issac, and Jacob, everyone at Experian goes through exactly what I go through! May those who draw a check at Experian who don't care about me, and those they serve go through $233, 000.00 Federal Tax Liens, and dispute errors on their credit report, and be "Credit Confused" like I am!

Update by irishmantx
Mar 27, 2012 11:15 pm EDT

Well, someone at Experian screwed up again! The 'other' M. Lucas in Angleton, TX in Brazoria county listed an address that IS NOT on my credit report. Protect My ID sucks,
but, I think I'll switch to LifeLock! But It appears, Experian is a bunch of losers who can't
even verify with the social security number, and did what they did in the past, screwed up putting another M. Lucas's debt, and issues on MY name only. It appears, Experian is so behind the times, they can't check, verify and even contact me, by phone that this address came up! It SHOULD NOT HAVE Happened? Is Experian so reluctant to verify? I wonder if I screwed with everyone's credit report at Experian how mad they would be! But that's OK, Screw the poor person!

Update by irishmantx
Apr 01, 2010 2:23 am EDT

Dear simmonsa,

Thank you for the comment! It appears, Experian, and other credit reporting groups, are
running amok without accountability, or concern for the voters identity safety. There is
another Michael D. Lucas in Brazoria county, who is married and has incurred debt which
wound up on my credit report. After the new sheriff of Hamilton county looked into the issue of "credit confusion" nothing more was done, and some of the deputies empathized
with me, that even they are victims of this "credit confusion". That's really sad, when law
enforcement even the deputy sheriff's and local police, are victims of this unaccountable,
and also very amokish operation that we as tax payers, and voters have little to no say
unless we can get some lawyers to file class action lawsuits against these abusive, and
unaccountable agencies that destroy the American Dream as we know it! But since I'm
37, and due to F.U.B.A.R. after F.U.B.A.R. on my credit report, I am glad I have no wife
or children. It appears, our nation does not want the common person to be happy, but be
slaves to the machine. I feel President Obama, the Democratic Party, and the G.O.P. do
not care about voters only at election time. If these credit agencies that rate our own
credit worthiness is unaccountable of its own actions, then, things look very bleak to me
and I fail to see any positive in this situation. I don't have big name lawyers, or big name
friends to call upon to 'fix' this issue. But if 2012, or the Transformers have any say, if
it arrives, and mysterious robots from Cybertron come to bring their war here, then I'd
say screw it, looks like my future looks grim, I truly don't understand who to turn to, who
love, who will be the mother of my children, and of course who will take care of them, and
their credit score. Looks like my livelihood, my hopes of a nice house, and improvement
in social class is but a FART in the wind... since I truly don't understand all these glass
roof's and idiots we trust our credit lives with... I truly wish, I understand how to fight
back without getting in serious trouble, and make my point across to those who are
proving themselves to be total ###s who don't care about other people but themselves.
And all this time, I thought I had attention deficit hyperactive disorder! LOL I thought I
was a narcissistic idiot! Perhaps I should kiss someone's butt and work for Experian, or
Trans Union, or Equifax! LOL *SIGH* I really love to find a mother for my children, and
start a family, and work my way up the ladder, but I find it beyond my grasp, I'll never
own a home, or land, or do anything but be a loner, who winds up meeting married
women, hoping the husband will let me take her out to dinner.. lol nah... Hey if she sends
her husband.. "uhm.. sir... my wife told me to tell you she likes you alot, and want you
to be with us for dinner at any place you want... the only chance, come with us to a key
party, swing party or threesome!" LOL like that will ever happen! Oh well...

Baruch Atah Adonai, Elohenu Melech Ha'Olam Dayan Ha'Emet! "Blessed Are You, L-rd
our G-d, The True Judge!"

Only Hashem can help me understand why I am going through this. Until then, it looks
as though, I'll be a lonely, poor guy with a couple of cats to spoil. :)
Chag Sameach Yom Tov Pesach! :)

Update by irishmantx
Mar 16, 2010 4:38 am EDT

Who are You Information guy? Are you aware, that Experian did indeed, confused my name to another
guy with the same name? I got slapped with a 232, 313 Federal Tax Lien, and after I called the IRS they
showed I didn't have the Lien, when I called Brazoria county, they routed me to the IRS.. Turns out that
Experian REFUSES and DOES NOT Verify Social Security Number for Information and confirmation of
debts that apply to each account ect. So if you have a debt, and someone with the same name as yours
runs up a far worse situation, and Experian throws that in your account and not the other person, then
that is negligent action. Experian has "CONFUSED" and "TERRORIZED" my credit score with another
person of the same name. Without the Social Security Number verification, I keep getting calls and bad
score ratings on my credit report, while another person gets to have it all. I don't have a wife, or a house
of my own. I'm 37 years old, living with my aging elderly parents. I realize, after all the hell I been
through, I lost faith in Barack Obama, Democrats, Republicans, and the Federal Government. Our own
government has sold the tax payers a ton of crap trash, the Republicans screwed up our nation, the way
things are going, we might as well wait for 2012 to watch a huge chunk of asteroid in the sky and blow
our existence as we know it to smitherenes! I doubt seriously, I'll get my credit score back up to snuff,
and with a repossession on my credit score, my life, my livelihood my ability own a home, and nice
furniture is gone, I'm better off dead, I'm depressed and stressed out things are going worse and worse,
while our government is ruled by the British, and the super rich who don't care! It's hopeless, I don't
see any way out... :( Is there a God to hear from the poor person?

Update by irishmantx
Jul 25, 2009 12:20 am EDT

I am losing faith in the system, and I am ashamed of the United States of America
for letting Experian get away with terrorist actions against its citizens by some
terrorist cell group. I don't know what to do... I feel so terrorized... Can Obama help?

Update by irishmantx
Jul 25, 2009 12:00 am EDT

http://maps.google.com/maps?client=firefox-a&channel=s&hl=en&ie=UTF-8&q=experian+allen+texas+address&fb=1&split=1&gl=us&cid=12234119560891504471&li=lmd

http://maps.google.com/maps?f=q&source=s_q&view=text&hl=en&gl=us&q=experian+allen+texas+address&ie=UTF8&sll=33.099536, -96.677046&sspn=0.029935, 0.009640&latlng=[protected]&ei=64JqSuLLKJ3G8gTU9f3jBA&cd=1&usq=experian

EXPERIAN MUST BE SUED! VIVA LA GRATIS CREDITO!

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J
Jerry428
Woodstock, US
Send a message
Mar 11, 2013 7:20 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Never authorized this company to charge me 19.99 a month. Trying to get it stopped and refunded.

R
R
robert lunski
Grafton, US
Send a message
Nov 05, 2011 11:22 pm EDT

my dredit card was charged for the same service 11 times

H
H
hollyworth
Mer, US
Send a message
Jul 21, 2011 5:46 pm EDT

Experian keeps charging our checking account even though I've asked them to stop!

P
P
phung dang
Houston, US
Send a message
May 06, 2011 4:37 pm EDT

they reported 5 student loan are not belong to me

M
M
mad granna
Lodi, US
Send a message
Feb 21, 2013 12:26 pm EST

I wish I had read these complaints before I ordered a report from these guys! Granted I didn't read the small print so I deserved THE 31.95 fee Plus $1.00 that is highlighted, but LIVE rep told me that the new charge of 17.95 wouldn't be removed even though this charge just hit my bank account. All of these charges since Feb. 8 2013. I ask you, is this GOOD or LAWFUL BUSINESS? I too think we should band together and sue, but since we are the little guy, complain to our elected officials, this is small enough issue they could probably get something done. And I'm going to send e-mail to our Tea Party chain to get it out there. And to you information guy, may the fleas of a thousand camels infest themselves thoughout your body!

S
S
stupid-
US
Send a message
Jun 04, 2012 2:09 pm EDT

If you have $10, 000 retainer we know a pit bull lawyer with aids that will take your case. If you looking for free services get lost.

S
S
simmonsa
US
Send a message
Mar 31, 2010 2:27 pm EDT

Wait until Experian changes your name on your credit file because they have been researching the court records, hospital records, passport records and lawyer depositions filed in the courthouse and refuse to give your credit file to you...yet a collection agency can get your file..unauthorized from TransUnion, LLC when you have no account in collection anywhere in the world.

Creditors wer ewarned about this name change, using my middle name instead of my middle initial as shown on all creditors records and credit cards. Now, Experian wants me to verify and identify myself again...did so in 2007...someone is scamming us and someone iselling all of our valid information with a fraud alert as well as a security freze...selective and/or incompetence...who will ever know the answer.

Glad that I am over the age of 70 and they can't terrorize me much longer on this earth.

I
I
Information Guy
Klein, US
Send a message
Sep 29, 2009 2:14 pm EDT

For one, the Experian division your upset with isn't in Allen, Tx.

Number 2, what is the problem and why can't the automated system fix it thru their dispute process. They don't have live support because people become beligerant and nothing would get solved anyway. The correspondence must be in writing to be legal.

Explain the problem and maybe I can point your in the right direction.

V
V
VegasDealer
Las Vegas, US
Send a message
Jul 25, 2009 12:23 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Read the Fair Credit Reporting Act. If they violated any parts of that then sue them. You can do this in Small Claims court..NO LAWYERS NEEDED.

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About Experian

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Experian is a global information services company that provides data and analytical tools to businesses and individuals. Established in 1996, the company has grown to become one of the largest credit reporting agencies in the world, with operations in over 40 countries.

Experian's primary focus is on providing credit reporting services to businesses, including banks, credit card companies, and other financial institutions. The company collects data on individuals' credit histories and uses this information to generate credit reports, which are then used by lenders to assess creditworthiness and make lending decisions.

In addition to credit reporting, Experian also offers a range of other services, including fraud detection and prevention, identity verification, and marketing analytics. The company's fraud detection and prevention services help businesses to identify and prevent fraudulent activity, while its identity verification services help to ensure that individuals are who they claim to be.

Experian's marketing analytics services provide businesses with insights into consumer behavior and preferences, allowing them to better target their marketing efforts. The company's data and analytical tools are also used by governments and other organizations to inform policy decisions and improve public services.

Overall, Experian is a trusted and reliable provider of data and analytical services, helping businesses and individuals to make informed decisions and protect themselves against fraud and other risks. With its global reach and extensive expertise, the company is well-positioned to continue to grow and innovate in the years to come.
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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

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- Summarize the main issue you have with Experian in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Experian. Include key areas such as transactions, steps taken to resolve the issue, the company's response, personal impact, etc.

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Overview of Experian complaint handling

Experian reviews first appeared on Complaints Board on Feb 24, 2007. The latest review Mixed Experience with Experian Consumer Services was posted on Mar 26, 2024. The latest complaint Lies,lies and more lies. was resolved on Jul 29, 2014. Experian has an average consumer rating of 3 stars from 164 reviews. Experian has resolved 60 complaints.
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  1. Experian Contacts

  2. Experian phone numbers
    +1 (866) 617-1894
    +1 (866) 617-1894
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    +1 (714) 830-7000
    +1 (714) 830-7000
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    Head Office
    +1 (224) 698-5600
    +1 (224) 698-5600
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    Office In Schaumburg, IL
    +1 (866) 751-1323
    +1 (866) 751-1323
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    Data Breach Support
    +1 (800) 854-7201
    +1 (800) 854-7201
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    Technical Support
    +1 (800) 478-0650
    +1 (800) 478-0650
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    Business Data Reporting
    +1 (888) 243-6951
    +1 (888) 243-6951
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    Credit Services
    +353 18 469 100
    +353 18 469 100
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    Ireland HQ
    +44 203 042 4200
    +44 203 042 4200
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    United Kingdom
    +44 115 941 0888
    +44 115 941 0888
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    Operational HQ, UK
    +55 113 373 7272
    +55 113 373 7272
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    Brazil
    More phone numbers
  3. Experian emails
  4. Experian address
    The Sir John Peace Building, Experian Way, NG2 Business Park, Nottingham, NG801ZZ, United Kingdom
  5. Experian social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 01, 2024
  7. View all Experian contacts

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