EZContacts
Reviews and Complaints

I'm quite disappointed with EZContacts, it's been weeks since I ordered my glasses on September 19th and it still hasn't arrived! I've paid for it and everything but when I track my order, all I see is 'ordered but not shipped yet'. It leaves me feeling anxious and unsure if my order is really being taken care of.

As a full-time computer user, I urgently need my glasses to help me see things better, so I can work without difficulty. I sent a message on Oct 4th through their website hoping they could give me an update on my order, but unfortunately, I got an email saying EZContacts will be closed until Oct 5th in observance of the Yom Kippur Holiday. I completely understand if they need a break, but where does this leave me?

On Oct 7th, I decided to message them again since there's still no update or news about my order. And again, I received an email saying that they're closed until Oct 19th due to the Sukkos Holiday! Seriously? Don't get me wrong, I respect their religious beliefs, but as a customer, this is not good customer service.

Right now, I'm not sure if the website is legit and I'm feeling worried about my money and order. I'm planning to report them if there's still no updates soon. I hope they'll respond to my inquiry after they reopen, but if not, I want my money back! This has been such a frustrating experience.

I just wanted to let you know about my recent experience with EZContacts (ezcontacts.com). Recently, I purchased two pairs of ray ban RB3136 sunglasses on September the 25th of this year. Unfortunately, when my order arrived on October 3rd, it became quite apparent that neither pair fit me properly. So, I decided to start an exchange process with the company by calling their customer service number.
To my dismay, nobody answered my calls, so I resorted to using their chat function online. The website itself only allowed me to initiate a return, so I tried to get in contact with the customer service team to make the exchange. The next day after my call, I received a reply from them saying they would be closed for the Yom Kippur Holiday until October 5th.
However, after October 5th, I still couldn't reach anyone over the phone or chat. I tried to connect with them and made over a dozen calls and used their chat function several times to communicate with them, but still, no one picked up. Finally, on October 7th, I received another automated reply that they would be closed through Tuesday, October 18th, in observance of the Sukkos Holiday. All the while, I was left in the dark as to what was happening with my order and the intended exchange.
I'm not sure if this company is fraudulent or simply provides poor customer service, but either way, I was extremely disappointed in the experience. The customer service was some of the worst I've ever received. Eventually, I had no choice but to return the sunglasses they shipped me and was hit with a $8.95 shipping charge.
I can't recommend this company to anyone. Going forward, I'll be ordering from a different shop and hope to receive better treatment. As I mentioned, I'm now in the process of returning the shipment and will be waiting to see if they refund me as they should. Overall, my experience with EZContacts was nothing short of discouraging.

So, I had this really weird experience with EZContacts. I bought this cool pair of Persol sunglasses and, according to my tracking info, they were supposed to arrive in 3 days. Since I was working from home that day, I was looking forward to them coming right to my door. But guess what? No glasses were delivered.

I tried calling their phone number, but it was like playing hide and seek with a ghost because I couldn't reach anyone. So, I decided to shoot them an email about my missing glasses. Finally, someone responded and told me that the glasses had arrived, but I could try calling another number.

After a 15-minute wait on hold, someone finally picked up, but it felt like they were trying to transfer me to someone else because I kept being put on hold, or worse, the call was always being dropped. I honestly had enough and decided to explain my problem to the first person who picked up. But sadly, after taking my number, they told me they would call back but, you guessed it, no call ever came.

For two whole days, I kept sending emails and trying to call them, but all my efforts were fruitless. It wasn't until I received an email stating that they would solve my problem within 10 days that I gave up on them altogether. Sadly, the 10 days would be after my travel date, which really got me mad.

In the end, I received the sunglasses two weeks later but had to return it because I already bought another pair for my trip. The whole experience was super frustrating and felt like I was dealing with some ghost company of two people, bouncing me from one place to another, avoiding direct communication. It was really annoying!

My experience with EZContacts was, to put it mildly, quite frustrating. I had placed an order with them on the 5th of October, only to find out later that the company was going to shut down for nearly half of the month. While I understand that this can be beyond their control, I was disappointed that they didn't bother to notify their customers of the halt in operations. It felt like they were leaving us in the dark and didn't care about the inconvenience it would cause.

The delay in fulfilling my order lasted nearly three weeks, which was quite long. During this time, I tried to reach out to their customer service representatives, but the responses I received were automated and canned messages. Even when I requested a cancellation, I didn't get any confirmation, which added to my frustration. I felt like my concerns were being ignored, and the lack of transparency was appalling.

However, as a customer, I felt like I could make a difference. In my email communication with the company, I suggested ways for them to avoid similar problems in the future. And it turns out that they listened! Near the end of the shutdown, they put up a banner on the website, explaining what was happening and when the company would resume operations. In a way, I feel like I helped them improve their business practices.

While I wouldn't exactly call this a "positive" experience, I think that there's a lesson for all businesses here. Customers appreciate transparency and effective communication, especially during challenging times. Even though the delays were frustrating, I'm glad that EZContacts took my feedback and implemented changes to prevent similar issues down the line. If they keep up this level of openness, I might consider shopping with them again in the future.

I wanted to save some bucks and bought my contact lenses from EZContacts. I got me air optix gray prescription contacts, and this website was advertising them for a few dollars cheaper than other websites. I thought it was a great deal, but BOY WAS I WRONG. When I received the shipment, I noticed that I had two different shades of gray. One shade was lighter than the other, which is not the look I was going for. I immediately called their customer service team. The rep was VERY RUDE to me. She wanted me to return them and get "plano" contacts, which are like clear ones. Now, I don't want any color of the air optix because that's the one I normally wear, and I can't wear anything else due to my health reasons. I explained it to her, but she didn't care. They lied and said they're out of stock of the contacts I ordered, but I knew it was a lie because I saw that they had plenty in inventory when I placed a "fake" order.

The person who was emailing me was named *. She was very disrespectful throughout the whole process. She didn't bother to help solve my problem at all. She was pretty much like, "Take it or leave it." She didn't offer me a refund, and when I told her I wanted a return, she refused that too. I even took screenshots of the conversation, the contacts themselves, my real order, and the "fake" order I placed to prove my point. I paid almost $200 but had to wear two different colored contacts. It was THEIR mistake, not mine, but EZContacts didn't care.

I'm never buying from them again. Next time, I'll opt for a trusted website even if it costs me a few more dollars. At least their customer service will listen to my concerns and help me solve the issue. EZContacts is a scam website with horrible customer service. If you don't want to waste your money and get disrespected, don't buy from them!

I bought some Burberry sunglasses from EZContacts when I was planning my trip and boy, was I disappointed when I received them! They looked so cheap, it was like they were made for little kids to play dress-up with. I felt really bummed about it and just couldn't see myself wearing them, so I decided to send them back.

Luckily, I had saved the receipt from the post office because it turned out to be a real pain. It was July 27th when I shipped the glasses back to EZContacts, but I never heard anything for weeks. It was already mid-August and I hadn't gotten any kind of refund. I was starting to worry that I was never going to see my money again!

So I finally decided to email them and find out what was going on. The customer service person asked for my tracking number, which I'm glad I had because otherwise, they might have just kept my money and the glasses. After I gave them the tracking info, they said I would get my refund in 3-5 days and they'd send me an email to confirm. But guess what? A week went by and nothing happened!

So I emailed them AGAIN to ask what was going on, and they said it would be another 2-3 weeks! Can you even imagine? Waiting that long just for a refund? It's ridiculous!

At that point, I was so frustrated that I just decided to call my bank and have them handle it. I'm not sure what kind of company EZContacts is running, but it seems to me like they don't really care about their customers at all. I wouldn't recommend them to anyone, and I'm pretty skeptical of all the reviews I've seen online. I'm starting to think they might not be real.

I just canceled my order after 16 biz days and 26 days later with no word from ezcontacts.com. I actually called them last week, still saying the same thing that the glasses were on back order. Well, I've ordered many glasses from Oakley, they will tell you even if you're just looking at the glasses whether they're in stock or not. This whole time, I've been checking the sunglasses I ordered from easy contacts, they've been in stock at Oakley. Ezcontacts wants to tell me no, they're not in stock. So then why am I ordering them from Oakley? Now, they said the glasses would probably be here on Friday or Saturday. Worst company I have 'ere dealt with and they don't care that you spent a lot of money and they don't keep you informed about your order. They were only giving me a $50 discount anyways, I'm not kidding when I'm saying it's the worst company I've dealt with so far. I would not recommend them at all. I give them zero stars, they are awful. If you were smart, you would go to anyone else. I hope this can help people make a better choice and not use ezcontacts.com! Here's my order number that is canceled now, *** I called them last week, same story - they do not care one bit about their customers. I received not even an email, a text, anything, even telling me my order was on delay, even after I called them last week.

Orderin' online is so easy. It's like buyin' from a store without havin' to leave your bed. I gotta give EZContacts one star for that. But let me tell ya, if anything goes wrong with your order, it's a mess.

I tried to contact their customer service 'cause I had questions about my order and it took days to get a response. Ain't nobody got time for that. They only respond via email and there ain't no live person to talk to. It's like talkin' to a wall.

I was hopin' to exchange the glasses I got 'cause they looked nothin' like the photo online. They did look like a legit brand, but EZContacts gotta work on their product photography. And get this, even though the product ain't what they advertised, I gotta pay for shippin' to return it. That's like steppin' on a Lego.

I had placed an order for my wife's Tory Burch sunglasses for our Mexico trip and paid extra for two-day delivery. But guess what, it's been days and there ain't no tracking info on my order. Ain't no way I'm gonna get my order in time for our trip. Gonna have to cancel it.

Overall, if everything goes smoothly, you'll be happy with the product and the price. But if anything goes wrong, you might as well be talkin' to a brick wall 'cause their customer service ain't helpful at all.

I placed my prescription glasses order on December 19th, 2020, with high hopes to receive them within 5-6 business days, as it was stated on their website. But it's been over 45 days since then, and I am still in the dark about when my glasses will arrive. As a loyal customer, I expected a confirmation email with an estimated delivery time, but have received nothing to date.

I am beginning to question the quality of the glasses that will be delivered and whether the company even holds an inventory for the glasses they advertise on their website. It seems like a case of false advertising to me which is highly misleading, and I am disappointed that I have not received truthful information from this company.

My biggest concern, however, is the customer service experience. I have struggled to get in touch with them, both via phone and email. It has taken them days to respond to my email, and even when they did, the response was inadequate and resulted in no further information about my order. Their customer service team seems to be non-existent, and I have experienced long wait times and unhelpful responses that do not solve my problem.

The lack of updates on order status on their website only adds to my frustration. The website simply says 'processing', with no indication of any progress or when I can reasonably expect my glasses.

Overall, this has been an extremely frustrating experience, and I deeply regret trusting this company. I urge any potential customers to reconsider their decision to shop with this company to avoid a similar experience.

I've been buying my contacts from different places for a long time now, like more than 12 years, and let me tell you - this EZContacts site is just straight-up TRASH. Like, not even on the same level as the rest of the places I've bought from. I don't even know where to begin.

Okay, so first of all, I had to WAIT for TWO WHOLE WEEKS for my contacts to even arrive. Like, what kind of service is that? I've never had to wait that long before using any other company. And then, when they FINALLY did arrive, guess what? They were the WRONG BRAND. Like, I had specifically ordered Biotrue because that's what I've been using for years, but they sent me MyDay, which I've never even heard of before. So now I'm out of contacts and I have to try out these new ones that they sent me, which are super uncomfortable. BUT WAIT, THERE'S MORE.

So I call them up to complain, and what do they tell me? That they won't even take back the WRONG boxes they sent me. Like, what am I supposed to do with them then? They're no use to me! But apparently because I opened them, I can't send them back. ARE.YOU.KIDDING.ME. So now I either have to stick with these terrible contacts for the next 90 days, or shell out DOUBLE the price to get the ones I actually wanted from the beginning. It's like they don't even care about their customers.

This was my first time using this site and it was a TOTAL NIGHTMARE. I wouldn't recommend it to anyone, ever. They clearly have no respect for their customers and their service is anything but "easy." Do yourself a favor and stay far, far away from EZContacts. It's a solid 0 out of 10, folks.