CB Banks First Abu Dhabi Bank [FAB] credit card

First Abu Dhabi Bank [FAB] review: credit card 12

gazala11 of AE

Oct 06, 2019 9:32 am EDT

Featured review

Hi,
I have been following up with my credit card issues from past 6 months, the bank is charging me late payment fee without any intimation as there has been auto deduction, they are charging me late payment fee as they have set date of payment 1 day later, i have raised end number of mails & calls, i am not getting any update, there customer calls to connect take 40 mints minimum there service is very poor.Inspite me giving complaint to the central bank they have not resolved my complaint.

Hi,
My issue is not resolved yet & more over there is auto deduction which is happening after the due date ? & again late payment fee is being charged, i dont understand how your bank is working i have been following on my complaint from past 9 months & no response, Your customer support is very pathetic not calls get connected within 15 minutes all calls take 45 mints to connect to any customer support, your services are so bad, kindly please take it seriously.

12 comments

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Utkarsh Jaiswal

1 comments

Utkarsh Jaiswal of US

Oct 07, 2019 1:37 pm EDT

When calling customer care helpline, it takes more than an hour to connect to the customer care agent.

Mina khan

1 comments

Mina khan of AE

Oct 07, 2019 7:49 pm EDT

Verified customer

HI,

I have got credit card in august 2019 start, once i got i tried for activation but i did not successful, i have made complaint, many times i did and each time on my call the agent told me they have forward the request to fraud department, however so far this issue have not resolved and not even anybody call me for resolution.

Naveed5

1 comments

Naveed5 of US

Oct 08, 2019 12:36 am EDT

last three days continuously calling (one hr duration of one call)to call center regarding credit card issue. not a single time call was answered. i don, t know what type of services they are providing, this is the worst services i ever seen in my life. I.m not abusing but they deserve this.

A K Lukose

1 comments

A K Lukose of AE

Oct 08, 2019 5:14 am EDT

Verified customer

Fron august 1 I did not receive any information about my account by mobile or email I withdraw cash from atm also no message My visa renewed I submitted pp and eid fro updatesin Sharjah emigration road branch My mobile app also inactive. I contact custer care center so many times al are bussy please do the need ful contact no [protected]

irfan786kgn

2 comments

irfan786kgn of AE

Oct 13, 2019 1:56 pm EDT

Pay it app big problem
No solution 10 days
Complain file legal depart ment

Venkat peddineni

1 comments

Venkat peddineni of US

Oct 14, 2019 7:10 am EDT

I called fab customer care today 3 times how ever no response from them at [protected].
I was waited more than one hour .
I made one transaction and it was not success even 3 hours .
It's very very bad service .

Baskar Murthy

1 comments

Baskar Murthy of US

Oct 14, 2019 7:53 am EDT

The quick cash request number - SR12499358
date of rquest 30/09/2019the cash not get credited into y account in spite of several follow ups.
no proper feedback also given during the follow up calls

Bharath Kumaar

1 comments

Bharath Kumaar of US

Oct 14, 2019 11:17 am EDT

I am trying to reach FAB customer support for past 3 days and every time I hear the automated voice for at least 10 min but I never got connect to customer support team if FAB

View 0 more photos

irfan786kgn

2 comments

irfan786kgn of AE

Oct 19, 2019 2:06 pm EDT

Dear
Pay it costmer care represntative not a good and
No support
Last 10 days 4911 dhm amount trasfer sharf dg without trasfer any purchase
No anawer mail and not answer good
Shouting and Not good person

Mohammed irfan khalak
[protected]

Sheik Mydeen

2 comments

Sheik Mydeen of US

Feb 26, 2020 3:23 am EST

Pls re put in my salary

Sheik Mydeen

2 comments

Sheik Mydeen of US

Mar 02, 2020 9:05 am EST

Hi.. iam sheik mydeen iam work in emrill my bank account y your cut last 2 month salary 68 DH and 76 y pls reply fast

Shubham88

1 comments

Shubham88 of AE

Mar 10, 2020 2:46 am EDT

Verified customer

My name is shubham singh my phone no is [protected] and my last digit of debit card no is 4500 I have done a transaction on 29 February of 10, 000 INR but still not reflecting in my account, pls can u guys check it I have already called customer care from India twice as I'm in my home country as of now.

First Abu Dhabi Bank [FAB] - blocked amount for more than a month 3

Resolved

First Abu Dhabi Bank [FAB] - issuance of clearance letter 1

First Abu Dhabi Bank [FAB] - No liability letter

First Abu Dhabi Bank [FAB] - liability letter

First Abu Dhabi Bank [FAB] - no response on customer care number + emails 4

First Abu Dhabi Bank [FAB] - FAB Property management

First Abu Dhabi Bank [FAB] - Credit card clouser status Card ending 4 digit 3953

First Abu Dhabi Bank [FAB] - Mortgage

First Abu Dhabi Bank [FAB] - Delay in Refund for ADC IPO

First Abu Dhabi Bank [FAB] - Credit card

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First Abu Dhabi Bank [FAB] Contacts

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Dubai Office

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First Abu Dhabi Bank [FAB] emails

customer.service@fgb.ae

100%
Confidence score: 100%

Support

First Abu Dhabi Bank [FAB] address

FAB Building, Khalifa Business Park 1. Al Qurum, PO Box 6316, Abu Dhabi, United Arab Emirates

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