First Abu Dhabi Bank [FAB]
Reviews and Complaints

Please find below compliant sent to FAB customer service by mail on 1st July:

From: "RAJEESH.P.R"
To: "atyourservice@bankfab.com"
Cc: "RAJEESH Ramanan"
Sent: Mon, Jul 1, 2019 at 16:30
Subject: From Rajeesh Pulimoottil Ramanan: Complaint against fraudulent transaction, A/c [protected]
Respected Sir/Madam,

As I was reported on 24th June with FAB customer service I am a victim of fraudulent transaction that some hackers did it, most seems likely intruding to my FAB mobile app by fraud communications with me.

Now I am sending this mail since I got confused about the exact official FAB procedure to be followed, about what I should do to sort out this issue with help of FAB and to credit back the fraudulent transferred amount to my account.

Basically I am an offshore employee, so it causes inconvenience to me to visit my FAB Brach in order to get some expert advise by meeting them physically. Even though I was come down from offshore to town on 25 the June and visited the FAB head office at business Park and FAB Branch at Abudhabi mall, but the only advise from both place was to communicate with FAB customer service. I was collected bank statement from Abudhabi mall branch to see the fraudulent transactions in details.

As shown in trailing mail, I was got card dispute form forwarded to me by FAB customer service. But while filling it in reference with bank statement, I found that it will not be applicable with my case, since hackers are intruded in to my account and internally transferred money from my credit card to my own account first and then to someone's external account. Hence please consider above case and advise me there any official FAB format is available to fill and submit by me, which suits to show above fraud transfer . Otherwise, I am attaching signed copy of all the events which was took place on 24th June while fraudulent transaction by hackers for your reference to the investigation which is already initiated by FAB, but I have not received any SR number or any other reference number from FAB about this investigation process.

I was explained above scenario to customer service, then they were advised me to wait for feedback from FAB investigation team as they are already started to investigate the issue.

Please consider this mail as my written complaint to investigate the issue and request to do the needful to credit back the amount subjected to fraudulent transaction.

Kindly advise me if any other actions required to be done from my side, as part of FAB investigation.

Regards,

Yours faithfully,

Rajeesh Pulimoottil Ramanan,
FAB A/c # [protected]

01/07/2019

Sent from Yahoo Mail on Android

----- Forwarded Message -----
From: "atyourservice@bankfab.com"
To: "[protected]@yahoo.co.in"
Sent: Tue, Jun 25, 2019 at 20:44
Subject: FAB
Dear Sir/Madam,

As per your telephone conversation with our customer service representative; please refer to the attached form.

Should you require any further assistance or clarification please contact our 24 hours Contact Centre on 600525500 (within UAE), +9712 6811511 (outside UAE).

Regards,
Customer Service,
FAB.
24 Hour Contact Centre Number : 600 52 5500(within UAE)
+9712 6811511 (outside UAE)
Website : www.bankfab.ae

I had requested for closing my credit cards with FAB on 28th May 2019(more than a month) and no action is being taken. I am calling customer care regularly asking for the update and they keeps on sending emails to concerned dept many times(they admit.. Am not sure) and I had visited Deira city centre branch at least 7 times in one month. Please help me to close my card and provide clearance letter.

I had closed 4 other bank credit card and availed clearance letter in 2 weeks.

Please consider this as humble request and update me asap.

Hello Sir / Madam,
I Ajay John holder of FAB Credit Card [protected] was informed via a telephone call (by FAB emergency dept) at 3:55am on 13th June of a fraudulent transaction that has taken place using my credit card. I confirmed to the gentleman who called me that I haven't used the card at the moment and the card is with me for sure and I am within the jurisdiction of UAE at the time of the call. He informed me on the fraud transaction of Euro 4, 195 and assured me the card is blocked and the transaction will be reversed soon. A dispute form was emailed to me which I duly filled and emailed it back to atyourservice@bankfab.com

Since 13th June, I have been calling the customer service almost every day following up on this fraudulent transaction and haven't got a positive response as yet. All I get always is assurance that someone will call me back, or Visa is investigating the matter and things will be resolved soon, but I haven't received a single call as yet. And now when I call I'm being told that my statement has been generated and I will need to pay the outstanding which may be reversed once the investigation is complete.

I would like to strongly protest against such a proceedure which put undue pressure on the customer. The transaction of Euro 4, 195 on my card was not done by me and I can prove that I was in Dubai during this transaction and the card was in my possession too. So why do I have to bear the burden of paying for a fraud transaction. I appeal to please look into this matter on top priority as the amount is really big and a customer should not be forced to pay for a fraud transaction.

If the investigation is taking time, I don't mind if the bank blocks that amount from my card or blocks my card completely till the investigation is complete. But please relieve me from the burden of paying such a huge amount while the investigation in on. Once the investigation is complete the decision on the payment can me made. Till then I have an outstanding of around 500 dirhams which I will pay off, but for sure cannot pay for a fraud transaction which I am not aware off. I was also told that if not paid the late payment fees and interest will also be charged which for sure will make it worst. Please look into this issue and sort it out for me as well as for any customers who face similar plight.

I am writing here as I haven't received any feedback from the call centre of FAB and expecting this complain here to be answered positively soon. Your can reach me anytime on +[protected]. Awaiting a quick response from FAB at the earliest.

Regards,

Ajay John.

I am customer of NBAD since 2009 and in 2014 I applied loan of 200K and NBAD opened automatically additional account for that loan.
Monthly installments were getting deducted automatically from my current salaried account and in 2017 August, I paid whatever was pending at once. That time NBAD cleared me off and stated no loan pending all dues cleared. And I never thought of any secondary account anymore. But in May 2019, I suddenly noticed that on my phone app there is second account and that has debited charges of minimum balance and interest on top. Like seriously since Jan 2019, bank started charging without even informing customer that we acquired a bank and will now impose charges on previously closed account also.

Moreover, I raised complaint on 21st May 2019 of said charge and assured a refund and closure of case within 24 hours with reference number SR11974219. Until now after more then a month and 6 additional calls and emails. Nothing moved. This I found to be the most incompetent service ever.

FAB please help me to get liability letter. I applied for liability letter on 15th May 2019. My reference no is 1-[protected]. I called many times to customer care but did not get any any solution only reply is the request is in process. I raised a complaint. Complaint closed without call that it has been solved. My complain no is SR12084457. I don't understand how do u people work. Call me on +[protected] if u really care about reputation of bank.

I had reason to call to make an enquiry - the operative was condescendingly rude - named Manesh. He promised to get his supervisor to call - I am still waiting a week later!

I want to close my credit card account and it has been nothing short of a nightmare!

Call centre takes on average 20 minutes to answer calls.
Branch says I have to go through the call centre.

I am tired of running around!

I received a call from one of the FAB, one Ms. Legi Rajesh customer to promote the life insurance, initially I told him I need to review the insurance policy then I will purchase the policy but she forcefully debited my ceedit card and even after complaint to call centre she did not reverse. She is a big fraud and misrepresenting FAB and RSA insurance products.

Be careful !

My account was dormant for last 4 years, suddenly in Jan this year they started charging Aed 275 per month and when i went to their Dubai Healthcare city branch their RM Ankur deal with me in a rude and non professional way for which i feel insulted and even he asked me to leave the branch and pay the amount to close my account. I have made complaints to their call center and social media but no one is responding. Who can help me in this? Please advise
Tarim.[protected]@gmail.com

Very bad service from FAB. Its almost been 6 weeks that I had visited and submitted all the required documents to update from Salary and my new firm. Till date despite numerous calls and requests raised the team at FAB has been closing in on the requests without a call back.

Below are the requests numbers:
SR12001654 / SR [protected] / SR11983504

Each time it takes about 20 to 30 mins to get through the contact centre agent and after all the efforts the reply received is that the request has been closed without updating the records which is a waste of time

I am really shocked to observe that my series of queries/complaints are ignored by FAB staff. Even though I maintained a good profile with NBAD for the past 20 years, FAB is punishing for being loyal to nbad.

Your staff continues to give false promises and the subsequent complaints raised are closed without any resolution. Last two weeks before, I enquired additional expenses due to the false assurance of your staff. I had to follow up closely through multiple calls but no luck. Finally call centre agents refused to take complaint also. After enquiry, one supervisor told me that the staff had mistakenly forwarded my request to wrong team hence I didnt get any response.

I went to FAB Boutik Mall branch last May 4, 2019 and gave the check to settle my credit card and flexi account dues. They said to wait for 7 days for the clearance letter but until now, I haven't received it. I'm calling the customer service almost everyday and even went twice to the branch to follow up. It's causing a lot of troubles on my part since my account is currently freeze because of this.

Requesting your assistance in solving as issue related to my credit card payment which was made at the FAB CDM in Ajman Branch on May 22 by 5pm. I have registered a complaint regarding the same on May 23rd. I haven't received any response to my queries via customer care number after calling several times.

Expecting your response on this issue at the latest.

I took a personal loan with NBAD for 500k in April 2017. There was a promotion at the time at interest rate of 4.99%. The premium quoted was 11598AED over 48 months. Now I see I'm paying 11699AED pm. I requested a copy of contract and found variable interest selected instead of fixed. This was certainly not what I agreed to although, based on trust, I signed the document and we were face to face so I did not read the entire document. I contacted the Team leader Dani Lazar several times, he did not reply to my mail. He told the agent Mona to deal with it. When I go back to his email, I don't see interest rate in the email. Was this intentional? I feel cheated by Mona and Dani Lazar. This is bad reputation for the bank. Although I will lose money, I will close this account.

My details
Radesh Cheyanand
[protected]
Radesh.[protected]@yahoo.com

my account was suddenly debited the full amount outstanding against a personal loan despite me making each and every payment on time. This was done without any intimation to me. Upon checking with them, they say it is probably due to deferment. The entire purpose of deferment is that the payment is moved ahead one month for which the bank charges an additional fee as well as interest charges.

My account number is [protected]
Sinan Kazzaz
My severance last pay pay check was deposited by the 4th of April, and an amount of aed55, 000 was blocked.
I sent two emails and I've been calling everyday long distance and the money still not unblocked.
The Credit Card was paid already and removed from my application and every time I call I am told that the card is in the process of being cancelled but still no money.
I need your help, this money is to pay for school, and my kids will be kicked out of school if I don't pay them this week.

Name: Mohammad Adil Khan
Mobile: [protected]

Would like to complain about Ankit from Muraqqabat, Deira branch of FAB, as he fooled me by delaying the process for easy payment on my pending CC payment as due to some financial constraint I was unable to make these payments, so I visited branch on 7/Feb/2019 for the settlement plan as he offered me, and singed the document, but he told me to get some discount as I requested him several time. So, every next day I follow him but every time he told me get some discount and keep me waiting. Suddenly on 28/02/2019 he told to make payment but I requested him that due to shifting i'm unable to make payment and would requested one of my friend to make payment, but he still threaten me to pull me from office and insult me and also ask my home address to catch me from there, I shared all the details but promise to make the payment which we made on 02/03/2019, since then he didn't answer any call, but upon several calls he picked the call and started shouting as why are you calling "you didn't understand I don't want to answer your call", and told me that I delayed the process due to this he cannot do anything and now the file is gone to someone else.

Please would request you to kindly help me this issue, i don't want to avoid the payment but to settled this CC.

Mohammad Adil Khan
[protected]

Me and my wife buy out our credit cards last 1st quarter of January 2019 until now they did not issue a clearance letter at first they told us 5-7 days but until now it took so long almost 2 months until now its only a 1 piece of papers but but its so hard hard for them to issue I am so disappointed of this bank I wonder what the staff are doing and the manager about this complain!

Last November 2018 (last week of Nov.), an agent from RAK Bank paid my credit card balance amounting to 21K AED. I called up FAB Customer Service last week of December 2018 to follow up if my cards been cancelled, but according to them its not cancelled yet. I visited my branch (Abu Dhabi Mall Branch) last January 10, 2019 to follow up the status of my clearance letter. Unfortunately, nothing has been made. According to Mr. Rizwan (Retail Section), I need to surrender my cards which I did on the same day and signed to be able to process the letter and he gave me 7-10 days for the processing. After 10 days, I called up Mr. Rizwan and according to him, I need to check with the customer service maybe I have penalty or EPP, but straightly informed him that I have zero balance and I did not apply for EPP. Just to please him, I called their customer service and informed that I have zero balance. I called up again Mr. Rizwan and updated him the same, he replied "ah really". What's this FAB, am I joking? I made follow up again after a week with their customer service but still my cards are not cancelled yet until today, and have not received my clearance letter.

Dear Concerns,

Please clear my ECIB in RTA record and provide the clearance letter for my vehicle M-80672, as it was cleared as per the scheduled time in 2014. I also visited the collection department earlier.
Staff Name : S M Sabeeh Haider
Account Number : [protected]
Number provided by Staff Mr. Saif Ali Almheiri : 2767001
Car Registeration Number : M-80672
[protected] Current Mobile Number

In the month of november 2018, a premium amount is deducted of aed 1000 without asking confirmation on this. While I get the first statement I have found such deduction from my credit card. I sent a mail to reverse the said charges and also talk to customer care he replies that you have to intimate us within 30 days while explaining that I have informed and also mail them he said now we can not reverse the said charges. Also while asking them to connect to your manager they hold the phones for several hours and at the end we need to disconnect the call.

Also they are not reply to mail send to them @ atyourservice@bankfab.com. I request you to please do the needful.

Thanks and regards,

Darshankumar gadhiya