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4.3 24 Reviews 1402 Complaints
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Facebook Complaints 1402

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M
7:45 am EST

Facebook oversight committee

i want to know why over the recent 2 weeks is everything i post in my own groups ( ones that i've created that are effectivly private groups ) being deemed as 'going against community rules'. These posts are just informative posts or post asking group member for ideas or opinions;. in the almost 20 nyears i've been on Face Book i have never been subjected to such scrutiny before and never had so many posts removed. To say i'm upset is an understatement

Desired outcome: decisions by oversight committee reversed, posts reinstated and a sincere apology to me personally

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R
10:48 am EST

Facebook Ad on your web advertising a car cover

I saw this ad on your web and ordered it, however, when I received what I received, a $5.00 pen set, instead of the$39.99 CC I had ordered.. The info and phone numbers on the package were all bogus, not happy that you all are allowing these scam China companies take advantage of your customers! I ordered this item on 17 Dec 2022. The pkg came from "Online Seller/940 West Bethel Rd/Coppell, TX 75019/Track # 9400136105155017049838. The so called email address I was given was [protected]@gmail.com. This address came back ad undeliverable. No phone number provide that wad legit.

Desired outcome: Refund or explanation of why these companies hiding behind Online Seller logo are allowed to continuously scam us daily on your web!!

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10:01 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Facebook Facebook review: account hacked then disabled permanently-no customer support

Dear Customer Support,

I am writing to plead for a review of my Facebook account and reinstatement. My account was fraudulently accessed resulting in suspension and ultimately disabled January 13, 2023.

This account is over 13+ years old w/o ever being censured, suspended, or even having any questionable content posted.

I have attempted every avenue to have the account activity reviewed to be exonerated of the false allegations of violations and ultimately my account reinstated. The rationales provided upon completion of the form request for disabled accounts has ranged from “there is no one available” to “we can’t review the decision”.

Desired outcome: Please review my account and I am sure you will see it was disabled erroneously as my account was hacked and the person changed my name and profile picture on that day.Warm regards,Romeyn Murphy

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4:30 pm EST

Facebook FB will not let me into my account

I have submitted my id and msnger will not let me in to my account I have lost my phone so I tried to recover my account via my email address. How ever, every code that FB sends me is in correct it says. But it's not. Also I have subbmitted my id as well

Now its not letting me submit this because it says that my complaint is to short so there for it won't get noticed. So... I NEED TO LOG IN TO MY FB ACCOUNT... Again, INEED TO LOGIN TO MY FACE Book. Is this long enough yet!again I need to log in to my account. In 48 hrs when u decide to let me in to my own account. I will be decseased. I need to log in to my own account. I need to log in to my account I need a code that will work face book is sending me in valid codes. Face book is not letting me in even with my passcode. because of facebooks improper standards I will be killed. I need to log in to my account help help help

Desired outcome: I'd like to be able to receive a proper code so I can log in to my account

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8:15 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Facebook Took money illegally from pro-life account

Reviewing our Pro-Life Account, Facebook has been, illegally, taking money out of our account. We never gave our account number to anyone at Facebook. A total of $210.46 was taken out ILLEGALLY. What recourse do I have to recoup our money? Call the police or a lawyer?

On 12/12/2022, $3.00 was taken out of the Pennsylvanians for Human Life checking account by Facebook, 12/12/2022, another $2.00 withdrawn. On 12/13/2022, $5.00, 12/14/2022 - $9.00, 12/19/2022-$20.00. On 12/23/2022- $40.00, 12/28/2022- $80.00. On 1/11/2023- $51.46 with telephone # listed as [protected] listed as number withdrawing from PRO-LIFE ACCOUNT.

Please return our money immediately!

Desired outcome: LEGAL ACTION WILL BE TAKEN IF MONEY IS NOT RETURNED TO OUR ACCOUNT!

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TheldrakisCS
TheldrakisCS
US
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Jan 13, 2023 10:29 am EST
Verified customer This complaint was posted by a verified customer. Learn more

did it have a ending tag like the playstore complaints with say "Google Play, g.co/payhelp#"? maybe another company charged you fraudulantly.

ComplaintsBoard
S
4:34 am EST

Facebook I am complaining about my facebook account

I have a Facebook account with following details older than
[protected]@gmail.com
but some with a suresh.[protected]@gmail.com is logging in once he/she started login I could not able to log in to my Facebook account (due to the dot (.) problem with Google account
my mobile number is [protected]
and mail ID is [protected]@gmail.com
when I'm trying to log in it is replying me, it's not me
I will also provide an alternative email for further confirmation purpose
[protected]@yahoo.com

Desired outcome: resolve this issue and help me to login into my account

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Update by Suresh PK
Jan 12, 2023 4:39 am EST

i could not able to login to my account sureshkamesh@gmail.com

due to dot problem in google account

some on with suresh.kamesh@gmail.com

getting acces to my account

my account details are

sureshkamesh@gmail.com

mobile no [protected]

residing INDIA

AndhraPradesh with

PIN Code 530020

alternative email pratha_kamesh@yahoo.com

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3:18 pm EST

Facebook Stolen account

Upon arriving in Australia last week, my account was hacked ands all control stolen. I can no longer access the account. The hacker is soliciting money from my contacts and causing me great anguish and reputation damage. I have written to your fraud department a dozen times and to Zuckerberg, yet have not received a single response. How can I regain control to my account?

Sincerely,

Sean O’Kane

[protected]@aol.com

+[protected]

Desired outcome: I want to regain control of the account and change the password

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1:41 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Facebook Sponsored advertising

There are numerous sponsored adds offering discount name brand clothes! I daw the one for Columbia wear at good prices and was intrigued! The web site offered great prices. I checked the Columbia website for prices and ordered a few things!

https://colusoutlets.store/?utm_source=sns_share&utm_medium=open_graph

The above is the address of the link from facebook! This is a scam dite!

As facebook allows these, you should be accountable for these fraudulent website that scam people! I have never seen so many of these sites!

You need to be very scrupulous about what type of advertising you allow!

I’m thinking about going to the news regarding the “Crap” facebook is allowing on this social media platform!

Comments?

R

Desired outcome: Be reimbursed 135$ for this scam web site allowed to be on facebook! Be more discerning regarding sponsored advertising to ensure your users are safe!

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M
5:32 pm EST

Facebook Restricted account on facebook marketplace

In december of 2022, I found that my marketplace account was restricted. At no time, facebook ever let me know that it was restricted or why. This orginally happened in 03/2020. It said I needed to confirm my identity and I have done that and below is a copy of the page that was sent from facebook stating my identifcation was confirmed. It also stated I would be unrestricted shortly. Nothing has been done, I have spent well over 100 hours trying to reslove the problem I want my account unrestricted. I never did anything wrong. Id# 1885316. Or [protected] or [protected]. These are the numbers ive seen. I have filed 3 other complaints with your organization. Please help

Desired outcome: Unrestrict marketplace account for [protected]

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10:43 pm EST

Facebook Complaining of mistake to business identity

Hi, my Name is Aldo Garay and My wife name is Keiko Garay and we are the Owners of A&G International Which is a Arts and Antiques Private Business I buy and re-sale antiques from Books and paintings , memorabilia, interior design antiques, and also we sale Our own art work when we have Galleries openings in New York or New Jersey, my Wife she do oil on canvas conception paintings, and I do super realistic or abstract collage photo works, my wife is belong and used to be Vice President of the Japanese Artist association, and the only purpose of our business is to create a network between Business American Citizens like Our self to join a Social Artist Community to come with they Arts to express they professional art to the community of Professionals of different social corporations, and Artist, Our A&G International Art Business and Antiques is not and never was involved and any form of criminal activities, Drugs, Nudity, sex trafficking, terrorist affiliation, to harm any community or Nation, it probably is a mistake of identity name of Business similarity, our business is Located mainly from Hour private Home at Bogota New Jersey, not other places , We are Italia French American Citizens for the last 400 years in the United States, I have six Uncles, and all are involved in law Enforcement’s Government Official Like Senator, and Homeside Detective, I am myself, Paralegal, and a Banker , and Diamondtologist, and I found very resentful to be accused to have a an lawful Business, but I understand mistakes happens in our computer world, but is up to us to control those problems to not escalate out control. I will really appreciate if you take care this matter and fix my account as soon as possible, please let me know if you need any additional information my email is [protected]@optonline.net And my phone is [protected], thanks

Desired outcome: I want my Business to be known as a Fine Art and Antique business and my account to be re-opened , thanks

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M
9:13 am EST

Facebook Account blocked/disabled

Good afternoon,

my Facebook account was disabled and block without giving me specific reason, outcome,proper come back.

I would like to know what is the reason, where do you solve it?

Im disabled DJ, NOTHING on my account does not stand against your ToS so i would APPRECIATE if you solve the case as this Facebook and Instagram account is part of my job!

Can I count on any comeback and resolution you blocking me from 12.12!

Desired outcome: I would appreciate response

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12:33 am EST

Facebook Two factor authentication

I was offline for months, I logged out my facebook account from every phone, now am back online, I have been trying to log in my facebook account, facebook kept requesting for two factor authentication key and I can't remember anything concerning that, I have tried to log in using different phones and laptop but all to no avail, please what do I do to get my account back? I seriously need my account back, thank you.

Desired outcome: Resolved

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6:55 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Facebook My facebook page account

Hi am obafemi Johnson that's my Facebook account name am using 🙏. And my phone number is +[protected]., It's all started on January first year 2023 a guy make a greeting and also said he give free airtime for first 100 people that drop their phone number, which am among those who drop thier number. the following day that was January 2nd year 2023 the man reply me in comment section he said I should send him friend request to get my call card which I did. He demanded for my phone number and I give him, suddenly I received an sms from Facebook on Monday around 9:44pm a code was send to me from Facebook, the code is62208522, few minutes after this Facebook sms the guy chat me again and ask me to send him the code I received, so I send it to him he said I should hold on few minutes later he has changed to my Facebook account and me my self no longer a'v access to my account again. He's now using my Facebook account asking people for financial help online the worst is that the guy is a scammer he using my name and picture to scammed people. Please help me.

Desired outcome: Please help me by block this fake man that change to my Facebook account or help me deny him access to my Facebook account please 🙏

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M
2:02 pm EST

Facebook restricted account

Marketplace has restricted my account due to not being able to verify my identity. I gave them all the information and now they have confirmed my identity. But my account is still restricted for the same reason. Please help, i need to make money, cant survive on SS. I waited a month to get the letter that i attached a copy of the letter i received from facebook and a copy of the confirmation of my identity.

Desired outcome: unrestrict my account

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Update by Mary Cardet
Jan 03, 2023 5:24 pm EST

I have had a confirmation from fb that my identification has been verified and I am still restricted. How can i get this straighten out?. I did my part and gave all of my information to fb and now nothing has changed.

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1:32 pm EST

Facebook Discrimination

Because I am trans I keep getting people hacking me I guess. But also when guys new find out they "report" me and usually the nude one. Which is funny bc I don't have tits yet and I still have my pens which I am not showing. So basically I keep getting my account suspended over and over for nothing I am doing bur being me now its disabled which is fine I'll make new one. Bur I am adding you guys to my lawsuit of discrimination hate crime trans etc..

My attorney richard Woodrow from laacey wa started against tik tok and xbox. He has passed it onto a big Seattle firm..

This is tiring and annoying.

Desired outcome: I want them to turn my stuff back on and openly publicly apologize for going along with trans targeting and give me premiums of all meta accounts full paid everything

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8:08 pm EST

Facebook Meta platform

I opened a Facebook group for victims of Microsoft’s forced Upgrades and it has now existed on Facebook for many years.

Recently I anonymously created a second Facebook account and logged on. I quickly realized that Facebook has not let one single person view my group since its existence. There were 2.8 million victims of Microsoft’s forced upgrades and there is no way they will ever convince me that not one person was willing to read my post.

I then complained to Facebook and suddenly find myself blocked every time I post anything.

I am currently blocked for posting a picture of the message facebook sent me. Before that I was blocked for 29 days for Posting a simple two line quote from a convicted criminal. The post was not aimed at any individual and the post was enclosed within quotation marks. I even gave credit to the author. After that I posted a picture of the Quote in a message directly to Facebook and am now again banned for 29 days. I have also reported one persons account for encouraging people to commit suicide and facebook refused to act on it. I then reported an account that was posting Dog fighting events and live video that Facebook chose not to take down. I then reported three accounts used by the same individual that is imperaonating government agents and tricking facebook customers into credit fraud. And once again facebook refused to act. I told Facebook I was contacting an attorney if this was not remedied and I would now like to state for the record - I am a man of my word - that task has been completed. Ban me all you like - you don’t have to talk to me but you will be talking to the lawyer during the depositions. How any organization can be informed of such crimes on their platform and refuse to take time to address them and yet spend more time punishing the reporting party is beyond describable, I fail to see the reasoning - maybe Facebook can make a jury and judge understand - we’ll see.

Desired outcome: A public apology and assurances it will not happen again to other people.

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7:52 am EST

Facebook My personal facebook page & business page - sonrisa designs & handmade animals

1) During the past several years, my Facebook page has been shut down repeatedly, for reasons that are not logical. For example, if I have written on my page or someone else's individual page or a group page of which I am a member, somebody may decide that they don't like my opinion, & suddenly, my personal Facebook page gets shut down. It doesn't occur to Facebook that my opinion might be valid, & the other person's is invalid. Is everybody on Facebook supposed to think the same way? I do not give an opinion without either 1) Personal Experience or 2) Research. I am not just writing off the top of my head. I have life experience as a Professional Writer. But Facebook seems to think that their opinion is more important than mine. They do not allow for a variety of opinions. This does not serve the public interest well.

2) The timing of these "shut downs" of my page appears to be predictable.

This usually occurs between the end of the Old Year and the early months of

the New Year, i.e., December through January; in the Springtime: March-April - April-May; and Fall - September-October, especially during Election Years, when it is especially vicious. There can be cruel statements by "fishers" or "bots" on a page of which I am a member. When I attempt to rebut a state-ment which I see as uninformed or bias, Facebook shuts down my page.

3) At present, my current Facebook page is missing again. It was shut down just a week or two before the 2022 Federal & State Elections. I was invited by a group page of which I am a member to rebut the incorrect information pos-ted on a political candidate's page. I did so, and immediately my Facebook page was shut down. I believe I had the right to post the facts on that candi-dates' page, especially when there were no statistics or facts to support the candidates' opinion.

4) My Business page - Sonrisa Designs & Handmade Animals, is full of posts by other people I don't know. I will never post anything there if this is the pro-cedure. They have no right to allow other people to post on my Business Page.

5) Now there is a new feature called "Popular pages." I don't want to be part of "Popular Pages." I just want to communicate with my friends.

Desired outcome: Express my opinion w/o losing my page. See various opinions. Re-instate my page. Free my Business Page of other peoples' posts . Eliminate or avoid "Popular Pages." I just want to communicate with my friends!

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7@sunshine
Kennesaw, US
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Jan 02, 2023 6:56 pm EST

Why does facebook keep blocking me, but they want a Gov ID of me before i can get back on.

L
L
Lizzie Cusimano Munoz
US
Send a message
Jan 01, 2023 10:32 pm EST

Why does Facebook constantly post videos of women breastfeeding babies, and the mother looks seductively into the camera. Men make lewd comments and they keep on appearing. Many members complain about this but nothing is done to resolve it. Just today a video pops up of a woman having a baby deer suck on her breasts. Isn't that animal abuse.?...another one puts a baby kitten into a pot of water then covers the pot with a lid, making you believe she is going to harm it. When I reply, ''Hang this animal abuser'', or'' sick [censored],'' you go and restrict MY account. Like it's okay for these People to do these strange things and then you go posting it? Who is the sick one here? It must be, you, Facebook. I don't care if you block me for good. You insult women, exploit children. Just bet you will never reply. I mean, how could you possibly explain ?

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5:56 pm EST
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Facebook My facebook account has been shut down because I forgot my password and tried different ways to reach fb about the issue.

I admit I am 70 years old and do not know a lot about computers. I tried to log onto my computer and the password that I had been using had been changed. Tried several times to reach fb to no avail. I had my computer where the user and passord were available when I logged into my account. I would log in and then my actual password would automatically change.

Desired outcome: My account turned back on.

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1:35 am EST
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Facebook Suspension of fb account that was hacked

I am appealing and requesting that the 30 day suspension of my Facebook account be lifted.

In the middle of the night on December 23, 2022, my FB acct was apparently hacked by some bozo in TX who posted ads that were against FB policy. I awoke to find 45 notifications that this occurred and that my acct had been suspended. My aol was also hacked that day by someone in Vietnam. I have attempted to find help online, and called the number that says no phone assistance is given, and emailed 8 addresses that I found that might be able to help, but all 8 came back as failure to deliver. I have spent days trying to get help.

This has caused a lot of frustration. Not only with trying to find live help, but I use FB to communicate with family 2000 miles away. And the hacking and suspension occurred right before Christmas and will reportedly last a month.

Desired outcome: Reinstate my FB account immediately

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10:07 pm EST

Facebook My business page

I had to head over to NZ to support my dying Grandfather was there for 6 months, in that time in june my bussiness page got hacked and set up with 2 diffrent admonistraters and tried to run a couple ads. lucky for me i put on a $10 limit on it.

i only had my apple phone and didnt realise i had to use a computer to show you my id and do all the credentials.

once i got back i tryed to do that but you guys still denied me and im unsue why. my persoanl page ive had since 2009 roughly and my business page since 2016

if you go on to my pages im still trying to run my bussiness page now its not at its full compasity, and im finding it hard to boost post and try and get more clients. ive also realised that its been stopped on mu instagrame account as well.

please can we reinstate all of this so i can use it like i was at the beggining. i dont want to set up a new page or start from the start again as ive worked so hard to do this. please help me also if you like ring me so we chat about it more [protected]

cheers Laura Lambert Hair Artistry

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About Facebook

Screenshot Facebook
Facebook is a widely recognized social networking platform that allows users to connect and share with family and friends online. Originally created for college students, Facebook was founded by Mark Zuckerberg and has since become available to anyone over the age of 13 with a valid email address.

The platform's core services include the ability to create a personal profile, add other users as friends, post text and photo updates, send messages, and receive notifications when others update their profiles or interact with posts. Facebook also offers a live video streaming feature, the ability to create and join groups based on various interests, and the option to create and promote events.

In addition to its social networking capabilities, Facebook provides a marketplace for buying and selling goods locally, as well as a gaming platform that can be accessed within the site. Businesses and creators can set up Pages to connect with their audience, run targeted advertisements, and gain insights through Facebook's analytics tools.

Over the years, Facebook has expanded its product offerings to include other services such as Messenger, a standalone messaging app, and has acquired other companies like Instagram, a photo and video sharing platform, and WhatsApp, an encrypted messaging service.

Facebook's services are accessible via web browsers or through its mobile app, available on various smartphone and tablet devices. The platform aims to facilitate communication and content sharing among its vast user base, which spans across a diverse, global audience.
How to file a complaint about Facebook?

1. Log in or create an account: Ensure you're logged in to your ComplaintsBoard.com account. If you don't have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to open the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you've encountered with Facebook. Make it specific and clear, such as "Unauthorized Account Deletion by Facebook" or "Facebook Ad Billing Dispute".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific problem you faced with your Facebook account or service.
  • Any relevant transactions, including dates and financial details, but omit sensitive personal financial information.
  • The exact nature of the issue, with as many details as possible.
  • Steps you've taken to resolve the issue with Facebook, including any communication with their support team.
  • The company's response or lack thereof.
  • How this issue has personally affected you, such as lost business opportunities, stress, or privacy concerns.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as screenshots, emails, or receipts. Do not include sensitive personal information like social security numbers or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you've incurred due to the issue. In the 'Desired Outcome' field, describe what resolution you are seeking from Facebook, whether it's a refund, account restoration, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your description is understandable and that all facts are correct to the best of your knowledge.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Facebook on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates to your complaint. You may receive feedback from other users or from the company itself, so check back regularly to stay informed.

Overview of Facebook complaint handling

Facebook reviews first appeared on Complaints Board on Feb 15, 2009. The latest review Temporarily blocked was posted on Dec 16, 2024. The latest complaint do not use dating app was resolved on Jul 18, 2023. Facebook has an average consumer rating of 1 stars from 7791 reviews. Facebook has resolved 133 complaints.
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  1. Facebook Contacts

  2. Facebook phone numbers
    +1 (650) 543-4800
    +1 (650) 543-4800
    Click up if you have successfully reached Facebook by calling +1 (650) 543-4800 phone number 77 77 users reported that they have successfully reached Facebook by calling +1 (650) 543-4800 phone number Click down if you have unsuccessfully reached Facebook by calling +1 (650) 543-4800 phone number 176 176 users reported that they have UNsuccessfully reached Facebook by calling +1 (650) 543-4800 phone number
  3. Facebook address
    1601 Willow Rd, Menlo Park, Menlo Park, California, CA94025-1452, United States
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    Dec 22, 2024
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