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4.3 24 Reviews 1402 Complaints
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Facebook Complaints 1402

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S
4:48 am EDT

Facebook I can't close my account

Hello, I am Samantha DeShield I want to close my Facebook account but the email that I used to open it ([protected]@yahoo.com) had been closed and I don't know my FB password! I have tried calling the customer service number, but I can't get a human. my alternative email is [protected]@gmail.com. am extremely frustrated with trying to contact Facebook to close the account. I use the same phone every day to log in so i don't know why it does not provide an option to send a temporary password or code to my phone.

Desired outcome: I want the account closed ASAP

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6:44 pm EDT
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Facebook Account after closing/deleting is still being hacked.

The account is under the name Pat Lothrop. I was advised in March/April of 2021 that my account had been hacked and someone was messaging them.

I went in immediately and closed/deleted my account.

On or about November 1, 2022 my friend received two messages on messenger. Then another friend received another message on messenger on Wednesday November 2, 2022 asking her what she was doing...5:30 am Arizona time.

I need this to please stop. I want both accounts taken completely off Facebook and deleted out of your system.. I would appreciate it as soon as possible. My family and friends are getting messages daily. My brother just got one just a few hours ago. Today is the 4th of November 2022.

Thank you!

Desired outcome: Please delete both accounts so that they are. no longer on your system. Your help and expertise is most welcomed. Thank you.Pat Lothrop

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5:31 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook I can't get into my account, i read security invalidated or similar

4 days ago I was unable to get into fb and I went through all the suggested fixes and nothing works. I had someone add an email and phone number to my account and have not been able to get into my data. All codes I get via email or text do not work it just goes to a blank screen. When I pull up my profile to sign in I see messages counted but I can't get to the messages as I can not log in.

I sent messages from the hacker screen as I was able to get his info and wrote to support noting my info.

This is literally the 4th day I have been going in circles, uploading my ID with perfect pictures and they are denied, all codes just go to the blank code enter screen without citing error.

I am going crazy, I'm a nervous wreck messing with this please clear my account or whatever you have to do so I can log in.

Please advise...nothing listed in help works and I am locked out. I don't even know why this happened in the first place.

Sandra I. Willson [protected]@yahoo.com phone [protected]

Desired outcome: I get to log in would be great, I need messages from my account very urgently.

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12:58 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook Face book violates my freedom of expression & mute my complaints

As I was posting my complaints yesterday (nov 3/22) about not receiving refund from walmart. Ca as a result of a no delivery with no explanations item I ordered over six weeks ago, facebook said they would disable my fb account permanently with no proper explanations. I personally do not care about this fb account & I feel that fb in addition to their history concerning users privacy, etc. Is acting on me because I keep voicing out about the on-going negative experiences I have with walmart. Ca since sept/22 & of course I contribute $0 to fb's profit while walmart. Ca easily be giving much much more incomes & profits for fb.

To me, fb is acting as if they are muting my voice on their platform on behalf of a giant international business customer. Well, it is very much how this world runs & operates — real "justice" remains an impossible ideal & is very much only for the super powerful & rich, rarely for financially & politically marginalized us.

But, there are many other choices that I can still voice out. Therefore concerned people at fb & walmart. Ca, can you shut me up for good everywhere permanently?

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8:52 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook Suspended account

My Facebook account was suspended on 9/11/2022 because I tried to change my profile picture to one that I felt showed support for the almost 3000 victims that died that day, and the countless that have since. The Algorithym suspended my account. I immediately appealed the decision, to which nothing has happened yet. I have tried various ways to reach facebook including snail mail and through the help desk but no response there either.

Desired outcome: Restore my account

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M
12:18 pm EDT

Facebook Locked out of my facebook account.

Back around oct5, 2022 I thought I wanted to change my email address which I did, then when I looked at it, I didn't like the looks of it and changed it back to my old Facebook account. Facebook thought my account was being scammed and locked me out of my account. Now I cannot get into my Facebook account.

I have been working for 9 days, about 6 hours a day, following everything they ask me to do.

I'm not very smart with all the technology they have out now. I am an 84 soon to be 85 -year- old female. Can you help me get my Facebook account back? please.

Mary Donna Davis.

Desired outcome: I would like a response from you as to why I cannot get back into my Facebook.

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R
9:06 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook Facebook page hacked

Hello,

I have uncovered a huge network of scammers using Facebook and stealing accounts. They lurk in the metaphysical and religious communities, taking advantage of trusting people and using stolen accounts to impersonate their friends.

My account Noonewatches has been siezed and they attempted to post a scam on there but my followers reported it and got the account suspended. I would like the account returned to me immediately. I am going to involve the FBI, NPR and Wired Magazine, who have reported on these security breeches before.

The hacker in control of my account had full control of my business pages and started to run ads using my credit card in order to perpetuate their scam.

This does not look good for Facebook, I'm emailing you out if desperation as I've had no luck with your automated systems or online "help".

Desired outcome: Restore my account to me, do something about the scammers.

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M
9:43 pm EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more

Facebook Baby monkey abuse

You intentionally allow these precious baby monkeys being abused . . . Bathing way to rough, holding them by their ears, etc. being drown by their mothers. What is the problem here? Why do you allow this to be shown. It’s almost like you are trying to rile people up and you certainly do a good job of it. I have gotten fearful of going on Facebook for the cruelty I may see and can’t get out of my memory.

Desired outcome: STOP ALLOWING THESE TYPE VIDEOS TI BE SHOWN . I can’t bear going back to give more information about these videos. It’s just sickening.

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6:44 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook Facebook account

My Facebook account has been disabled. I get this message:

Review requested

If we find that your posts or comments didn't follow our Community Standards, your account will remain disabled.

We're always looking out for the security of people on Facebook, so while your posts and comments are reviewed you can't use Facebook.

John T. Cavuoti, Sr.

[protected]@comcast.net

I believe someone has hacked into my account and caused it to be disabled, by an action I have no knowledge of. Since the account is disabled I cannot login and contact Facebook directly, I have no way of knowing what exactly caused the account to be disabled. There is no back and forth communication to try to resolve what the issue might be.

Desired outcome: I would like the account re-instated and have a chance to review what they thought was so questionable that they disabled the account and if I was even personally responsible for that post or comment.

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7:33 pm EDT
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Facebook Community standards

this is the 2d or 3rd time i had my account restricted most likely by some algorithm or some overzealous employee.

I posted a funny meme of a person in a Halloween costume in their underwear.

how is it that I used the same meme from another site, and I get a restricted status and yet the majority of your advertising that gets pushed on my feed are racy and sexist and that's ok. Facebook is becoming hypocritical

Desired outcome: reinstate my account and remove my warning status

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D
7:57 am EDT

Facebook Log in

I had an account, [protected]@hotmail.com, it was hacked and/or blocked.

I opened a new account, [protected]@gmail.com, I get prompted to the verification box, phone#[protected]. usually it goes to next page allowing a code to move forward. I have to change password with this step everytime I log in.

I have yet to have my password saved.

lately, I have been denied access, usually on sunday and/or I send a complaint.

my phone is:[protected], I have a picture, solider in full battle gear (in a foxhole).

this a recurring problem, how about fixing it so I can add my password and access my account without jumping thru hoops?

Desired outcome: set my password and move on

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7:23 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook Report, block

I want to know, why you can block a person that is doing the right thing. yes, I set up second account. coz I dont want you to kill my account. and I knew I was going to get reported. but you dont let me answer why that is.

I was confronting a pedophile, I guy that was strong about abusing a kid, about how he needs to kidnap her and hold her in his place where she would be his sex slave, get her pregnant, so he could have a new baby to train to be his slave. as I was confronting him, he got scared, and reported me. and there for you are letting him run free and keep on doing what he wants. but me trying to save children, get banned. and on top of everything I have proof. I have screenshot of it.

Desired outcome: he should be banned, he has 2 profiles on FB, and one company. he had minimum 2 Instagram accounts

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12:18 pm EDT
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Facebook Hacking of my account

my email id is [protected]@gmail.com. i use facebook on my phone. around ten days back all of sudden as i was usinf my fb account it said that "you are logged out" i tried login again, changed my password, trid logging in with the new password, but it started asking for an authenticating code. i tired every possible way to creat code or log in but failed. i recieved many mails in some other language { seems like chines} coundnt understand a word.

i ahve so much data and other details in my fb. iy is very difficult for me manage without it. please help me in recovering my id

Desired outcome: recovery of my account

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K
9:47 am EDT
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Facebook Fraudulent Charges

Facebook! You deleted my account wrongfully on July 1 and since then have been sending me charges?! Last night I received THREE charges of 200 dollars each from Facebook. What?! I can’t even use my facebook account anymore or even get help to try and fix it and I have no idea why and what these charges are for?! On October 28, you charged me 200 dollars THREE times!?!?! I DO NOT HAVE A FACEBOOK ACCOUNT

Desired outcome: my money and my facebook account restored!

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4:50 am EDT
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Facebook Discrimination against elderly and learning difficulty users

Hello,

I've spent a long time trying to find a way to communicate with Facebook, but sadly putting in a complaint seemed the only way to get your attention.

When I tried to log into Facebook this morning, 29th October 2022, a window came up saying my Facebook account is locked for security and to access it I need an app or have to provide another mobile phone number.

Thing is, I have a learning difficulty and don't do apps and here in UK, it is usually only criminals who have more than one mobile phone. I have one mobile phone that is only used for calls and photographs. I only use Facebook on my desktop computer.

This weekend, I am involved in the unveiling of a plaque to commemorate a group of women, people involved in that will now be trying to reach me via Facebook messenger (which I can not now access on my desktop).

Too, I am a funeral celebrant, and the families of loved ones use messenger to send me any additional information they wish to be included in services.

My Facebook profile is "Darg Pilgrim" (David Gray is such a common name - hundreds of us were killed at the battle of the Somme - so this is easier for people to find after I was locked out of my original Facebook account when I changed service provider and was not allowed to keep my old email.

As someone who does memory work with elderly people, I know the torture of passwords and technical changes. To be honest, at almost 70 I'm not sure how much longer I've got - but a human being at Facebook needs to recognise that this sort of activity is discriminating against vulnerable people who otherwise get a lot of enjoyment and contact with friends and family via Facebook. Please ensure that when such new fandangle notions come into the heads of people who use technology every day, you include a telephone or direct email link to a human being who can advise those of us who are not so tech savvy and stop making assumptions that everyone can do what those who use technology every day take in their stride.

If this does reach a human being, then I thank that soul for taking steps to help a huge chunk of humanity that would otherwise be left behind.

Thank You.

Reverend David Gray (Darg Pilgrim)

Desired outcome: That you enable me to get back into my Facebook account without having to buy an additional mobile phone or use an app.

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O
9:00 am EDT

Facebook My facebook was hacked

I haven't been able to access since Wednesday October 26th I haven't able to get access codes to my email and my password was changed without my knowledge and the phone numbers on my account are not mine. I have been trying to login and can't because it says my password was changed on Thursday October 27th but i have had access to my account since the day before on the 26th.

Desired outcome: I would like to get my Facebook back.

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7:21 am EDT

Facebook Compte facebook bloqué sans raison apparente

Le 19 octobre 2022, mon compte Facebook a été bloqué sans aucune raison valable. En effet en me connectant à mon compte, J'ai trouvé l'amère surprise d'une fenetre m'indiquant que mon compte a été bloqué.

"Azeddine, votre compte a été bloqué

Nous avons constaté une activité inhabituelle sur votre compte. Cela peut signifier que quelqu’un a utilisé votre compte à votre insu.

Compte bloqué le octobre 19, 2022

Pour vous protéger, votre profil n’est pas visible par les personnes sur Facebook et vous ne pouvez pas utiliser votre compte."

J'ai essayé de débloquer mon compte en envoyant mon ID comme. Mais cela a été refusé.

Mon compte date de l'année 2008. Et c'est la première fois que j'ai eu ce genre de problème.

J'aimerai bien que le staff de facebook me débloque mon compte car j'en ai besoin.

Ci-joint emails reçus de la part de Facebook.com.

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Update by ABG2007
Oct 24, 2022 12:35 pm EDT

Le 19 octobre 2022, j'ai reçu un email de facebook stipulant qu'il est probable qu'une personne aie eu accès à mon compte. En essayant de me connecter à mon compte j'ai eu l'horrible désagrément d'une page m'indiquant ce qui suit :

"Azeddine, votre compte a été bloqué

Nous avons constaté une activité inhabituelle sur votre compte. Cela peut signifier que quelqu’un a utilisé votre compte à votre insu.

Compte bloqué le octobre 19, 2022

Pour vous protéger, votre profil n’est pas visible par les personnes sur Facebook et vous ne pouvez pas utiliser votre compte.

Nous allons vous guider à travers quelques étapes pour débloquer votre compte."

J'ai suivi les étapes indiquées qui n'étaient autre que l'envoi de la photo de mon ID. Je l'ai fais mais malheureusement jai reç un email m'indiquant que votre ID est refusé.

J'aimerai bien connaitre la raison du blocage de mon compte Facebbok ainsi que le refus de l'image de mon ID.

NB : Mon compte date de 2008 et je n'ai pas envie qu'il soit bloqué à vie. Car il n' y a vraiment aucune raison valable de le bloquer.

Merci

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10:23 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook The purchase of a caravan awning on Face book. Market place. No goods received

I responded to the advertisement for the sale of a caravan awning in Market place by a GavinTerry on 20th October.After discussion with himself and his partner that the awning would definitely fit my caravan I forwarded by Bank transfer £270 , having checked with First Direct that sort code and account no we’re correct. I communicated with the sellers with response promising they had been sent. However goods have been received nor further correspondence from the seller received The bank has been advised and recipients bank details given

Desired outcome: Return of my money

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9:30 pm EDT
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Facebook Facebook dealership

Invoice order id # [protected]

1997 chevy silverado 1500 z71 4x4

seller sarah hamiltion

payment made threw bitcoin $1000.00 at a smoke & tote shop

i am now being informedthat i ow another $800.00 for insurance to cover transportation cost

this was not disclosed at the time of the bitcoin transaction .

And facebook support is now not answering my calls i call them and they disconect my calls .

Here are the number that they have been calling from

[protected]

[protected]

Desired outcome: A COMPLETE REFUND ON MONEY PAID FOR THE VEHICLE AND COMPENSATION FOR MY TROUBLES THAT YOUR COMPANY HAS CAUSED MY WIFE AND I THE MONEY CAME OUT OF OUR SAVINGS ACCOUNT AND NEEDS TO BE REPLACED

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12:12 pm EDT
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Facebook Facebook and Instagram

My accounts @katetaylorart adn @artAlchemyEast (Instagram) and KateTaylorArtist on Facebook have been deactivated. Said I didn't conform to Community Guidelines but that is not true - I only post images of my abstract art, studio and art shows. I cannot log into my account to file an appeal or complaint as the bots do not recognize my use name, phone number or email address - I have been going in circles for a week not trying to dispute the chanrge.. I am hoping you can help as I am a visual artist who uses FB and Insta to generate income and I really need to understand how to appeal this decision. I have never violated any guidelines and, if my account was hacked, I need to understand what I can do to get back online. I did have 2-factor authentication on my account so I am very confused as to how this happened. Please help,

[protected]@rogers.com

[protected]

Desired outcome: To get my Facebook and Instagram accounts reactivated so that i don't lost my history, content or followers

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About Facebook

Screenshot Facebook
Facebook is a widely recognized social networking platform that allows users to connect and share with family and friends online. Originally created for college students, Facebook was founded by Mark Zuckerberg and has since become available to anyone over the age of 13 with a valid email address.

The platform's core services include the ability to create a personal profile, add other users as friends, post text and photo updates, send messages, and receive notifications when others update their profiles or interact with posts. Facebook also offers a live video streaming feature, the ability to create and join groups based on various interests, and the option to create and promote events.

In addition to its social networking capabilities, Facebook provides a marketplace for buying and selling goods locally, as well as a gaming platform that can be accessed within the site. Businesses and creators can set up Pages to connect with their audience, run targeted advertisements, and gain insights through Facebook's analytics tools.

Over the years, Facebook has expanded its product offerings to include other services such as Messenger, a standalone messaging app, and has acquired other companies like Instagram, a photo and video sharing platform, and WhatsApp, an encrypted messaging service.

Facebook's services are accessible via web browsers or through its mobile app, available on various smartphone and tablet devices. The platform aims to facilitate communication and content sharing among its vast user base, which spans across a diverse, global audience.
How to file a complaint about Facebook?

1. Log in or create an account: Ensure you're logged in to your ComplaintsBoard.com account. If you don't have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to open the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you've encountered with Facebook. Make it specific and clear, such as "Unauthorized Account Deletion by Facebook" or "Facebook Ad Billing Dispute".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific problem you faced with your Facebook account or service.
  • Any relevant transactions, including dates and financial details, but omit sensitive personal financial information.
  • The exact nature of the issue, with as many details as possible.
  • Steps you've taken to resolve the issue with Facebook, including any communication with their support team.
  • The company's response or lack thereof.
  • How this issue has personally affected you, such as lost business opportunities, stress, or privacy concerns.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as screenshots, emails, or receipts. Do not include sensitive personal information like social security numbers or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you've incurred due to the issue. In the 'Desired Outcome' field, describe what resolution you are seeking from Facebook, whether it's a refund, account restoration, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your description is understandable and that all facts are correct to the best of your knowledge.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Facebook on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates to your complaint. You may receive feedback from other users or from the company itself, so check back regularly to stay informed.

Overview of Facebook complaint handling

Facebook reviews first appeared on Complaints Board on Feb 15, 2009. The latest review Temporarily blocked was posted on Dec 16, 2024. The latest complaint do not use dating app was resolved on Jul 18, 2023. Facebook has an average consumer rating of 1 stars from 7791 reviews. Facebook has resolved 133 complaints.
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  1. Facebook Contacts

  2. Facebook phone numbers
    +1 (650) 543-4800
    +1 (650) 543-4800
    Click up if you have successfully reached Facebook by calling +1 (650) 543-4800 phone number 77 77 users reported that they have successfully reached Facebook by calling +1 (650) 543-4800 phone number Click down if you have unsuccessfully reached Facebook by calling +1 (650) 543-4800 phone number 176 176 users reported that they have UNsuccessfully reached Facebook by calling +1 (650) 543-4800 phone number
  3. Facebook address
    1601 Willow Rd, Menlo Park, Menlo Park, California, CA94025-1452, United States
  4. Facebook social media
  5. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 22, 2024
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