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4.3 24 Reviews 1402 Complaints
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Facebook Complaints 1402

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M
8:32 am EST

Facebook I deleted the approved URL then submitted it again , but the web URL cannot be recovered after then.

Hi meta,

I think ia is having bugs recently and meta inform me that my website is not approved for having ia then it will send traffic to the mobile site. But the problem is I still have instant articles without ads.

System not allow me to appeal via the appeal form because there is no violation. I just followed the fb instructions to review and reset all settings but unfortunately the web url cannot be recovered.

I deleted the approved url then submitted it again, but the web url cannot be recovered after then.

No one from meta team willingly to solve my problem after the deletion.

Please accept my resolution and approve my web url.

Page : https://www.facebook.com/Marotify

Website url : https://www.marotify.net

Please help.

Best regards,

Desired outcome: approve the instant article url

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M
7:36 am EST

Facebook My personal facebook page was shut down 3 weeks ago. I cannot write on it!

I have 300 friends on Facebook. 3 weeks ago, my personal Facebook page for 2022 was shut down. The other pages available are from 2013 & 2019. I cannot write to my friends on Chat. I cannot call them. I cannot post a statement on my home page. In actuality, I cannot do ANYTHING on my Facebook page. This is a big problem, because my Communications System has been interrupted. I was not doing anything wrong!

Desired outcome: I would like my page back so I can communicate with my friends & family members.

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Update by Marilyn S. Ruben
Nov 15, 2022 6:27 pm EST

Every six months to 1 year, Facebook shuts down my page. I'm not usually doing anything wrong. I observe situations around me, & I write about my impressions of what I see. Every January, every Spring (March-April) & every Fall (September-October-November), my Facebook page gets SHUT DOWN, & it takes weeks before it comes back again, or never at all. I have filed MANY complaints with Facebook, & it never changes. During Election Years, it's 'specially bad, due to "Hate Talk!" Enough!

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G
5:23 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Facebook Disabled account-Grace Basiyao Chipofya

My account number is Grace Basiyao Chipofya , i found out some few days ago that my account got disabled.

I would like to from your good office to please consider opening my account please.

I use this account for my office customer engagements as my company name is Telekom Networks malawi

The email address which i use on this account is [protected]@yahoo.com

My username is Grace Basiyao Chipofya

Thanks in advance for your assistance.

Desired outcome: I would like to from your good office to please consider opening my account please.

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L
2:09 pm EST

Facebook Unauthorized credit card charges

I just checked my debit card statement and saw about 6 to 7 charges taken from my account by some FACEBK account on 7th November 2022 between 1:42am and 3:29am. The amounts range from US $1 to US $100. I did not authorised any of these charges. I do not have anything on Facebook that I am paying for.

These are the transactions:

$0.00 at FACEBK ADS at 02:40 am AST

$1.00 at FBPAY WRK9 at 02:42 am AST

$100.00 at FACEBK 9ESWEJKCV2 at 02:45 am AST

$3.00 at FACEBK XKBKGKTCV2 at 02:47 am AST

$15.00 at FACEBK YRD8YJXBV2 at 02:50 am AST

$12.00 at FACEBK AGD9BJ3DV2 at 02:53 am AST

$18.00 at FACEBK 8RNN5KFCV2 at 02:58 am AST

$5.00 at FACEBK P8GULJ7CV2 at 03:29 am AST

Desired outcome: I would really appreciate a refund of my money. Thank you

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T
12:49 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Facebook My facebook page

Someone hacked my Facebook page and changed my email and password as well as I think they changed the phone number too. My initial email was [protected]@yahoo.com and phone number was [protected] I have always used my iPhone and iPad to go on my Facebook page and the person has been adding nasty pictures and Saying im moving which is a lie and trying to sale furniture. My friends have been upset

Desired outcome: To get my page back as I have my business hooked

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C
11:12 am EST

Facebook account has been taken over and they are committing fraud

There is a person that has taken over my account that has the picture of my face. I have tried to report this several times and nothing is being done. Now this person is asking my friend for money and is being a fraud. Pleasemake this account go away. my real account is the picture of my dog and i keep getting notifications that I cannot comment , but i have not done anything wrong. Can you please help me straighting this out.? Thank you so much ! Carma Gifford

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S
11:27 pm EST

Facebook Facebook

I have been unable to get into Facebook in recent days and have received no error messages, or anything similar, just a blank page when I log in. I am able to log in but only get blank pages. Today is the 11th (now the 12th...) and the last time I was able to get on was the 9th I believe.

I used this form because I can't easily get to a simple reporting form for general problem resolution or get easy access to help elsewhere. It is pretty useless when people are having trouble with the site to direct them to access account details that are not accessible until after someone solves the problem and returns access. It is a poorly conceived support system that assumes people having site problems have normal access to the site.

Desired outcome: An answer and the ability to use my account would be the outcome. My account is SevenStarHand.

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C
7:54 am EST

Facebook Account be restored immediately. I am travelling overseas and require messenger to communicate.

On the 11th of November I was requested to relog into my account. I was not permitted. So I changed my password, again it did not allow me to asking to verify that I was a real user. I did so, asking my mum to assist me from Australia as I did not have service overseas. I uploaded my authentication and was informed that my account was disabled due to a breach. This all occurred on my birthday., while I was travelling. I use messenger to communicate with family to let them know I am safe. This is very unsafe that this happened during a time of travel and I find it essential to communicate with my family and partner.

I have never had an issue with Facebook or posted inappropriate content. Never been given even one warning for inappropriate content.

I was told to authenticate myself and I did. Then face book asked for my id which I thought was a bot much but I uploaded it anyway. Facebook said it was closed and that was it.

account: cassidy Paris was disabled for no reason

email: [protected]@gmail.com

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S
7:53 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Facebook My facebook page is locked

I have been trying to delete my Facebook account and all I have been getting is the.

run around and delays. It was locked because someone hacked it and now I can´t go in to delete my account. If this not settled real soon, then I will file a law suit for your incompetent customer service and how unhelpful they have been to help me delete this lousy account. My name is Sandra Dockeney, [protected] If I don´t hear from your company soon, then legal action will be taken.

Desired outcome: Delete my Facebook account completely.

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K
6:28 pm EST

Facebook Locked out of my business page

I've changed my mobile number, I've changed phones. I no longer have authenticator to verify codes with.

contacting security over and over and over again. asking to switch me to sms txt codes only.

I'm losing business. can't market my listings, can't answer messages for more business. Did nothing wrong. never curse on FB, never post nudes, never harass anyone, never place animal fighting video like the monkey people do. WHY doesn't someone help me?

Desired outcome: Change my security verifications to sms txt message to my new mobile number [protected]. Number on business page is my office number landline.

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S
3:11 pm EST

Facebook Fidelity Financial

I will summarize this complaint against Fraudelity with this statement from a very knowledgeable source. A trader at the Chicago Board of Trade explained the ethics of Fraudelity. He told me "Fidelity is not a financial institute for anyone who sincerely wants to plan for their future and their financial well being." "They will skim money from anyone naive enough to believe Fidelity is an honest financial institute." "Fidelity caters to people who need to hide money for tax reasons, and company's who want to do shady things, like stealing pensions and other retirement accounts from employees. " "And believe me, there is business for this kind of unethical institute, who works well with the scum of the earth."

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K
3:02 pm EST

Facebook I have not used my Facebook in a year, and I am having problems logging in.

It has made a new account for me but I need to get to my old one that I have had for years. All my contacts and Family is linked to it, as well as business contacts that is greatly needed now. I can provide what ever is needed but I only have access to newer emails and phone numbers. I can answer any questions needed.

Please Help.

User Name Kenyan D Mossett

Any Other question's can be sent to the email that you have on file [protected]@gmail.com

Desired outcome: Access to my account.

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D
1:02 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Facebook Facebook

My account at Facebook was frozen, for a 5’th time, on 11/05/2022, Today is 11 /10/2022. They do not say why my account was frozen.

I have tried to follow their instructions. First is to reproduce a series of characters that are not that clear. If you succeed at that then they go through a list of documents that they want me to upload to prove I am me. I have tried to do that, but they do not have the ability to handle it. And they do not need to have that personal info. This classified as social media but that must be the Facebook version of it.

Desired outcome: I would like my account to be unfrozen, Thank You.

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L
10:52 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Facebook Hacked page restricted

My account was hacked. The hackers placed ads on a page I own, and charged them to invalid credit cards. The page, now disabled, is Follow_the_Bacon. I changed my password. The date of the first ad was October 18, I believe. I can't see the page now because I disabled it. There were multiple charges. The photo's below contain the account number and a few pages of the transactions.

Desired outcome: I would like full access to be restored.

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J
12:57 pm EST

Facebook Messenger pay

scammed on messenger pay by a facebook user that posed as a family man with a full profile with friends in his contacts and was selling items that actually never existed. he scammed me out of 200 using facebook pay. facebook wont refund the transaction even though i figured out it was a scam 5 minutes after the money was sent. the problem is this couldve been dealt with by facebook but they said theres nothing they can do now my mom cant have her breathing machine and i cant get to work. our lives are ruined.

Desired outcome: refund of 200.00

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P
5:22 pm EST
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Facebook I'm locked out

I am locked out of my personal Facebook page since Nov 1, 2022. I have 30 days to rectify this. I have changed password several times and am still blocked, emailed security several times at FB, kept screen shots of all screens that come up - can't get back in. I believe I have been hacked bc I still get cell and email notices from FB, but can't get to my page when I click on them. One email states acct "what gà 1 (ID: [protected])" is using my name to place ads and hasn't paid. I am totally not visible on FB and I have no way to remedy this. I am a therapist on a grief page and I also rescue lost animals using FB as communication with other rescuers. I post nothing against their Community Standards at all and I don't have a business page. Thank you!

Desired outcome: I would like my Facebook page back.

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Update by Petmom
Nov 12, 2022 8:39 pm EST

I received this email and I am writing to ask if it is genuinely from Complaints Board bc the grammar and lack of punctuation plus the facebooks.upport00@yandex.com does not look legitimate due to the "s" being out of place. Please reply and let me know if this indeed did come from Complaints Board .. thank you! I'm understandably hesitant after being violated by a hacker.

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E
4:55 pm EST

Facebook Account disabled

Can't get ahold of anyone with my response to the objection: I am unable to respond, I am not getting the text message necessary to continue my dispute.

Since I cannot see the reason for your actions, I can only assume that my post regarding a contest I needed votes for, I guess it was not appreciated by those who I have followed or have requested to be friends with me on FB; I don't see how this is offensive.

This is the message that was posted on their pages:

"I have to ask?

Do you have an issue with seeing a friend succeed or win at something?

If any of you asked me to participate in a VOTE daily, I would be promoting YOU all the way 100% because that's who I am...Keep this in mind when I ask you to VOTE for me.

https://votefab40.com/2022/elaine-wilson-2 "

Desired outcome: Access to my Facebook page

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D
2:01 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Facebook Marketplace

Two weeks ago, I posted a number of items on Marketplace. I began receiving messages for the items, but a couple of hours later I attempted to go on Marketplace only to find I was blocked. There was a message that I had been suspended. There was no explanation as to why I was suspended. I requested a review and received a message that I would be contacted within 24 hours. This never happened. I messaged Facebook a number of times asking about it, but never received a response. A few days ago, I again saw the original message that I had been suspended, and again requested a review. Facebook will not communicate with me as to what had occurred. I attempted to call their customer service, only to receive a message that they do not take phone calls. I continue to be blocked/suspended from Marketplace, without explanation. I run a small business on Facebook and am being blocked from that by not being able to utilize Marketplace, along with being able to sell household items I'm no longer in need of. I have operated in good faith with the Facebook entity, and expect good faith on their part.

Desired outcome: The desired outcome is that I can again get on Marketplace and be told why I was suspended to begin with.

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R
7:54 pm EDT

Facebook Blocking my post

I shared to very simply post One had to be with " I'm retired you have to work" What the hell is worng with a retired worker telling others to go to work. The second was asking God to protect the road to God. If you find both of these objectionable your company should be closed down. I did not demeane anyone or say anything that hurt anyone.

In America we have free speech as long as it is not hateful, and my post were not hateful. The FCC will receive a copy of this, and I will ask the FCC to investigate your censorship.

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TheldrakisCS
TheldrakisCS
US
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Nov 07, 2022 1:45 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

both posts i don't find a problem with but I'm just one of millions of people around the world. if anyone viewing your post finds offense to it they can report that they find offensive your posts. if Facebook gets lets say [idk the actual number before they remove and censor] 10 complaints on a post and against you they will take action against you by censoring or removing posts. it is common on any website to do this for those that get lots of complaints against them. during this process they do review the posts [though they might have a bot in control] and sometimes don't find fault on the person reported against. you can contact Facebook directly or their appeal panel to appeal to the verdict. at least that is what i understand from the info on the review panel they have.

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R
1:32 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook terrorist activities

Dear Sir/Madam,

I am writing regarding the blocking of the FB and INSTAGRAM accounts belonging to my son (linked to email [protected]@yahoo.com).

The accounts were blocked on 2 November 2022, with an explanation related to “terrorist activity”.

These grounds are shocking, we are all respectable individuals. The post claimed to be linked to terrorist activities is not revealed. Moreover, my son had not posted anything at all for a long period.

My son had tried repeatedly to contact you, but his messages could not get through.

Please assess the situation and restore his access. The situation has caused enough inconvenience. He uses INSTAGRAM constantly for his creative work. Plus, the accounts were blocked exactly one day before my son’s birthday. His friends and relatives could not send their wishes, which made him very sad!

Please fix this and show the professionalism you used us with.

Thank you,

Desired outcome: lift restriction to FB and Instagram

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About Facebook

Screenshot Facebook
Facebook is a widely recognized social networking platform that allows users to connect and share with family and friends online. Originally created for college students, Facebook was founded by Mark Zuckerberg and has since become available to anyone over the age of 13 with a valid email address.

The platform's core services include the ability to create a personal profile, add other users as friends, post text and photo updates, send messages, and receive notifications when others update their profiles or interact with posts. Facebook also offers a live video streaming feature, the ability to create and join groups based on various interests, and the option to create and promote events.

In addition to its social networking capabilities, Facebook provides a marketplace for buying and selling goods locally, as well as a gaming platform that can be accessed within the site. Businesses and creators can set up Pages to connect with their audience, run targeted advertisements, and gain insights through Facebook's analytics tools.

Over the years, Facebook has expanded its product offerings to include other services such as Messenger, a standalone messaging app, and has acquired other companies like Instagram, a photo and video sharing platform, and WhatsApp, an encrypted messaging service.

Facebook's services are accessible via web browsers or through its mobile app, available on various smartphone and tablet devices. The platform aims to facilitate communication and content sharing among its vast user base, which spans across a diverse, global audience.
How to file a complaint about Facebook?

1. Log in or create an account: Ensure you're logged in to your ComplaintsBoard.com account. If you don't have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to open the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you've encountered with Facebook. Make it specific and clear, such as "Unauthorized Account Deletion by Facebook" or "Facebook Ad Billing Dispute".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific problem you faced with your Facebook account or service.
  • Any relevant transactions, including dates and financial details, but omit sensitive personal financial information.
  • The exact nature of the issue, with as many details as possible.
  • Steps you've taken to resolve the issue with Facebook, including any communication with their support team.
  • The company's response or lack thereof.
  • How this issue has personally affected you, such as lost business opportunities, stress, or privacy concerns.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as screenshots, emails, or receipts. Do not include sensitive personal information like social security numbers or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you've incurred due to the issue. In the 'Desired Outcome' field, describe what resolution you are seeking from Facebook, whether it's a refund, account restoration, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your description is understandable and that all facts are correct to the best of your knowledge.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Facebook on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates to your complaint. You may receive feedback from other users or from the company itself, so check back regularly to stay informed.

Overview of Facebook complaint handling

Facebook reviews first appeared on Complaints Board on Feb 15, 2009. The latest review Temporarily blocked was posted on Dec 16, 2024. The latest complaint do not use dating app was resolved on Jul 18, 2023. Facebook has an average consumer rating of 1 stars from 7791 reviews. Facebook has resolved 133 complaints.
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  1. Facebook Contacts

  2. Facebook phone numbers
    +1 (650) 543-4800
    +1 (650) 543-4800
    Click up if you have successfully reached Facebook by calling +1 (650) 543-4800 phone number 77 77 users reported that they have successfully reached Facebook by calling +1 (650) 543-4800 phone number Click down if you have unsuccessfully reached Facebook by calling +1 (650) 543-4800 phone number 176 176 users reported that they have UNsuccessfully reached Facebook by calling +1 (650) 543-4800 phone number
  3. Facebook address
    1601 Willow Rd, Menlo Park, Menlo Park, California, CA94025-1452, United States
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    Dec 22, 2024
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