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I placed an order for a Minn Kota Ulterra trolling motor and paid them 2669.00. The trolling motor was shipped to my boat dealer for installation on a new boat. The boat dealer upon opening noticed the glass screen was cracked on the remote control that operates the motor. They took a picture and immediately notified me. They installed the trolling motor on my boat and informed me the remote did not work as well as having the glass cracked. I contacted Factory Outlet Store and told them what happened. They said they needed to do an "Investigation". The dealer emailed them the picture of the cracked remote and Factory Outlet Store in return sent me an email as well as the dealer saying the case would be resolved in 2 to 5 days. Well after more than a week I called them and was told since it was over 30 days there is no warranty. This was not true. I asked him "Leo" when it started and ended and he could not give me the answer. After pressing for this information it was determined that it was withinn the 30 days. They still would not help me and the only response I was to get from here on was to call Minn Kota and go through them. This is unacceptable as they had me hanging on to a useless trolling motor on my boat for weeks that I could not use and they had no intention of doing anything for me anyways even though it was within their own 30 day policy. It's companies like this that should be reported to Better Business Bureau which I certainly will do!
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I bought a trolling motor from the factory outlet store. I was told it came with a foot pedal and a built in transducer. It came with none. I made it very clear that i wanted the foot pedal, and they said it came with one, it did not. I contacted them and they said that it does not come with one. I took a picture of the order and it said it did come with one, it also said it comes with a built in transducer . I contacted Minn Kota, they said they are not affiliated with them at all. They work out of a office, and sell all sorts of stuff, and stock nothing. Minn Kota told me that the trolling motor I bought they do not make it with a built in transducer, but the Factory outlet store had it listed as it came with. When I contacted them one days after i got my motor to report no foot pedal or transducer, and they had changed there web site and had taken out the foot pedal and sonar transducer. They keep saying nothing they can do. I am doing what i can to stop someone else from getting ripped off. Do not bye anything from them, it is a ripoff.
My son brought a Minn Kota 5 speed Trolling motor for his boat mind you he was 16 and saved all his money to buy this motor. When it arrived he waited several day to install it on the weekend, and when he did it did not work on all speeds just two he thought he had wired it wrong and waited till daad got home from being out of town and he verified that it was wired correctly, So when I called to see about an exchange they said I had to have the original box. I thought that was crazy/ I asked if there was a way they could keep the original from the exchange because we did not keep the original box and they said no. I asked to speak to a supervisor and they Said they would have one contact me. Three days later I was contacted and same story. I found a small company several towns south of me and the helped us by repairing it on warranty. Thank goodness for the small town company that still cares about customers. they found that the controller was not working except on 2 speeds and when he received his parts and installed it found that the armature was bad also and we waited two more weeks. So all in all about a month before we had a working trolling motor. And yes in small print it says to keep your box for returns and exchanges. But lets get real a box is a box. MINN-KOTA a great company. Factory Outlet we will never do business AGIAN. BE WARNED
They STOLE my money too! Sent a Postal Money Order for gps unit, (certified mail) They claim it was never recived! B.S! I Have delivery confirmation! They signed for it! I have yet to recieve confirmation, or tracking# for my order! It's been well over a month since they recived payment. This is a Unscrupulous, Underhanded Outfit!
They stole my money too! Sent payment in form of Postal Money Order, (certified mail) They keep giving me a Song & Dance, They didn't recive payment.B.S! THEY SIGNED FOR IT! My opinion, They are Unscrupulous and Underhanded! Buyer Beware!