Fanatics
Reviews and Complaints

Complained to the Better Business Bureau after a bad experience with a Fanatics order. The BBB reviewed my complaint and after corresponding with the company agreed to refund part of my refund. Fanatics does not offer returns even after you cancel the order one minute after placing it. I have been emailing them for a month now and the pat answer is "we apologize but there is no return". Review after review states the same scenario.

I ordered a aston villa home shirt on the 12th september returned the item on the 14th september fanatics received the item on the 16th of september and im still waiting for a refund and have been told this morning might not get refund till the 6th of october which is totally unacceptable my order number is [protected] if I would of know this was going to happen would not of ordered from you as it was a birthday present and I was not able to replace it
All your company keeps saying 14 days for a refund well the 6th october is not 14days im disgusted in how I have been treated through the whole process and to be told im only getting £52 back when it cost me £58 with delivery and then £4.95 to return the item that is a joke!

Regards mrs fiona vincent

Item was lost in shipment. Was told that item would be expedited so it could be delivered by 27th of may. Today is the 27th of may and after looking at where my order is, it will not even be shipped until june 2nd. This is totally unacceptable! Shipping was dropped but that is not the point! I have people coming over to receive items today and was told that it would be expedited. I guess some companies tell lies and don't live up to the expectations of their customers. Not a big expectation, just wanted my item that I paid for to arrive by a certain date. Ask for half off because they failed to deliver; was told basically no won't do that. Wow, what a piece of [censored] company! Don't ever use fanantics again! Garbage!

I placed a order in December 2019. The amount of $65.25 was debited from my account. I sent a email to sales@fantaticsusa.com inquiring the status of my order. On December 24, 2019 I received the below response from a customer service representative by the name of Katty:
On Tue, Dec 24, 2019 at 12:40 PM Fanatics USA Hello wrote:
Dear Valued Customer,
First of all, let me express my sincere apologies for the unintentional mistake and the inconvenience caused thereafter. These incidents are not typical of us and we are disturbed about this as much as you are.
I have run a quick investigation to find out the reasons that led to this error and I came to the conclusion that it's due to the unexpected accident coming to one of the essential methods for delivering (the link attached, and picture shown: https://fox56.com/news/local/breaking-20-car-pile-up-on-i-80-union-co?fbclid=IwAR3WAYbAuT3lbr6Sls0MSulJg0viLudEXpaYTNlOeD29dPU32f49N9an3Po)
 
This is clearly a mistake at our end, and we take responsibility for it.
In our best efforts to keep our customers happy and satisfied, we are going to give you a full refund and as well as still sending to you the product as soon as possible as a New Year and Xmas gifts. This is the least that we can do in light of this unfortunate event. We strive for your satisfaction and we want to ensure a gratifying experience for all of our customers.
I would also like to inform you that we will take extra measures to make sure that such errors don't happen again in the future.
I apologize again for the inconvenience. For those who have been setting a dispute case for the bank company, can you please cancel and hold it back for us to easy refund the money for you all within the short time frame. Once again, so sorry for the inconvenience and this is miserable for our firm.
Best regards,
Katty

Numerous email attempts have been made and to date I have received no response . I called and spoke to a representative and they are not pulling up my order by using my name, email address or zip code. Unfortunately I do not have my order number.

I would like this issue resolved ASAP

Thank you
Adrienne Taylor

Two days ago, after the Chiefs officially made it to the Super Bowl, I ordered my son the locker room tee order #21-[protected]. It clearly said "free shipping" in a neon green box next to this shirt. I was charged $4.99 at checkout any way. After two attempts to call the 800 number, a chat and two emails, where I included a screenshot of the ad that day, these "fan advocates" said sorry, item does not qualify and then sorry, appreciate your business but you needed to order $49. Today I receive a Fanatics email offering "free shipping for orders $24 and up!" How frustrating is that? I will pay the falsely advertised shipping as I've spent probably a total of two hours combined on the phone and via email on this. ALSO, checking shipping status - due to arrive February 26, are you kidding me? If this is the case, cancel/return the order! It's a birthday gift. Should the Chiefs lose the Super Bowl how pathetic is that going to be?

Order #DS21347982 Order Date: 2019-12-4 at 4:45 Sku #[protected] 2x Ordered got an xlg. [protected]@aol.com
I ordered several items from you guys for Xmas which some I believe were very over priced! Your sales ad was very misleading as you think you are getting a great deal on merchandise for a good percent off and free shipping! I went to place the order and found out at the end that it was one or the other which to me was very misleading! So obviously I took the better deal out of the 2! I received my special ordered item for my husband that was a long sleeve Raider T-Shirt with his last name on it! It was ordered in plenty of time to receive it for our anniversary! It was a special event we were going to that I bought this item for! We were going to a concert that we planned in advance and I was surprising him with this shirt that came! When it arrived it was a xlarge which my husband needed a 2x! So of course it was not going to fit him! I was so mad! How can you screw up an order that is already a special order that the details are very specific! So I called to complain and of course the guy helping me that just answers the phone is no help! Basically tells me that I need to send that one back and wait for my money to get credited back on my card which can take up to 7-10 days! That all i can do at this point is order another one that wont obviously make it on time! That I would not be charged for shipping to get the other one? Like really? I would hope not! Since I already had free shipping! Not to mention no offense but, I could not understand the person on the phone helping me. So that made things harder! So of course I ask for supervisor. Another person that I had a hard time understanding him but, basically this is what they were "willing" to do! I had 2 options! Lucky me! I could order something else mind you that I am paying for while I wait for my money from the other shirt to be credited! Then lucky me they could overnight it! Or I could get an expedited shipping for a new shirt made that I ordered with right size this time but, could not guarantee that i will get it on time until he puts it in the computer! So of course I picked the getting my shirt I ordered! Why would I pick and pay for another item! So of course he puts it in the computer and lucky me it wont get to me until December 20th through the 23rd! Mind you I called on December 12th! So I just feel like there were so many things they could do to make me a happy satisfied customer! Its a shame because I wont order from here again! I started this order on December 4th! So that shows you how long it took and now how longer I have to wait! The thing that really bothers me is that I now have to take time out of my busy day to return the item they screwed up on! With my "free" return label. They sure were making sure to let me know that! Okay well my gas money, I am sure I have to pay for a envelope? So very unhappy! I know people probably lie about their orders but, I feel like they could of said not to return the one they screwed up on. I bet people lie but, I am not and my son is 10 so one day he could use it! Why get an item back like that though you cant do anything with? Thats whats crazy! i see an item they could re-sell. This is not one! LOL Or a coupon etc. very bad customer service! Very Upset Chrystal Del Biaggio

I ordered two shirts on September 30th, expected to arrive on October 10th. During mid-October, I emailed Fanatics on the email with my order, apparently they don't ever receive those inbound emails? Makes no sense... Called them today, October 30th (20 days after arrival), and they said I didn't include the full address for the shipping info. This isn't an issue, but I wasn't notified?! An email would have been great versus patiently waiting and logging in to see my order 'pending'. No ownership and lack of communication, best thing they could provide was 10% off, which is hardly anything considering I had to wait a whole month and still didn't receive. I tried emailing them stating I am not going to buy the products now, go figure, they don't receive incoming emails... They lost $60 from this order and bad customer service.

Hi,

I ordered Binghamton University Hoodie and the print was all worn off, so I decided to ask for a refund but the amount I paid was around 36$ and they are refunding 20$ and that too I have to go to USPS service and stick label to it for refund.

My order number is [protected]

The site was so poor for refunding any item that there is no straight way to ask for refunding anywhere and finally I had to search on google and there it provided me the right link to ask for refunding.

After placing an order last week and getting a confirmation of shipment with tracking information I still have not received a truthful answer from this company about my products. I can tell you that after 6 calls to Customer Service and Corporate and filing a complaint with the BBB I can only determine this company is a scam. They push advertisements online through various media outlets, Twitter, Instagram, Facebook, etc.; however, they don't have the products they advertise for sale or available. Their online ordering service features products most likely manufactured overseas(China) and they can't fulfill the demand for various products. This is why you will always get a shipping confirmation tracking number, but the products will never leave their distribution facility. You can't ship what you don't have. Customer Service will blame the "lost" package on transportation issues between the distribution center and FedEx. However, my investigation is Fanatics only requests shipping labels but never gets the packages to FedEx. If you complain they will suggest cancelling the order and reordering your products with expedited shipping. Sounds great until you end up waiting for that reordered package as well...never arrives. There are so many complaints about this company it isn't even funny. If you do order products and want to return them for any reason you will pay a return fee "for each item" of $9.95. Now you know how they make their money...advertise products they don't have, lie about lost packages that never left their distribution center, and charge outrageous return fees. Oh, and then they sit on your money for these bogus orders for weeks, possibly months until you get tired enough to request a refund. They bank on you giving up and letting go. Good luck if you ever order from this company. Starting filing complaints with the BBB, Fanatics will have to formally answer your complaints instead of generating passive canned responses they copy/paste to all their customer's complaints online.

Ridiculous customer service. This is why companies like this are losing business to Amazon. I bought a jersey from Canada and when it got here the quality was pretty poor for the price. I returned it as instructed and they lost it... They refused to refund me because I hadn't returned it with a tracking number. Why would I pay for more expensive shipping? You guys should provide Canadian customers with shipping labels just like every other legitimate e-commerce. I don't recommend ever buying from this company.

I purchased a pair of jogging pants from this company. The price stated 23.99 a pair and 3.99 shipping. This is the price that I was quoted before I completed my order. I get my banking statement and see where they charged me 29.99 for the pants and 10 dars for shipping and handing! I'm furious! Frankly the pants aren't worth that much and there is no reason for it to have cost 10 dollars shipping and handling. Will never order from them again and now I'm having to carefully monitor my checking account to make sure no other bogus charges are on there from this company.

I have had the new Fan Cash Card since 9/1. I used it once and had $14.61 Fan Cash. 2 weeks later they advertised 25% off + free shipping if you use the card. I've been trying to place an order for 9 days using the card, with no results. It says unable to process. There's a glitch in their Fan Cash system and no one at Fanatics seems to care. I've called them 5x and the card issuing bank 4x. My account is in good standing. They said I'm not the only one. Plus they still owe me $14.61 from what I already purchased. My account says fan cash pending on Fanatics and. I've had the order for 3 weeks. I'm going to keep calling until they fix it. They have no supervisors not so they have a complaint page.

I placed my 1st ever order with Fanatics.com (order# [protected]) on wednesday, 9/18 for a black UGA Columbia shirt (Product ID: 3452225) and paid extra for the 1 day shipping because I needed it for Saturday 9/21. When I got the package on 9/20 and opened it, I noticed it contained the wrong item (product ID: 3470091) in the bag. I immediately called Fanatics.com at 1.877.833.7397 around 6pm. The customer service representative was Shakira (spell?) and I explained to her the situation. She could not have been less apologetic for the inconvenient and told me to just return the item. I asked that she checked with her supervisor if there could be anything to make up for this inconvenjence, especially when the shirt they sent me was of less value. She can back, again with not one single apology for the inconvenience, and said she could refund the difference. I asked if I could get the extra money I paid for the one day shipping, since I did not receive what I ordered, she said no. Once again, letting me off the phone with not one "thank you" nor "sorry". The lack of customer service is unheard of, and the only reason why I kept the shirt is because I needed in less than 12hrs. I will not be ordering again and will not recommend this to anyone. This truly felt like it was intentional in the hopes I would not have noticed and paid more for an item that costs less, basically a SCAM! This is unnaceptable.

I placed an order on September 2nd, I just now received my shipment on September 16th! I ordered 4 items for my family, and we were missing 1 item. I called I was told mistakes happen and they would just refund my money because now they don't have the item but when I ordered it, the item was in stock. Poor customer service- very rude. I will not order through the website again when they couldn't even accommodate me better than that.

I ordered the Minnesota Vikings Nike Air Zooms for myself and my husband (as pictured below). We received them yesterday and wore them right away. Today when we looked at them we realized that we were sent purple Nike's with white swooshes. I contacted customer service and was told that they ran out of the purple/gold Nike's. I was informed that I could return the shoes however because they were worn outside I would not get any money back. I explained that the product error was on Fanatics end. The Fanatic rep confirm that their was the same complaint earlier in the day. He put me on hold to ask what he can do for this situation. He came back that they would give me a 20% off coupon. I then requested to speak with his supervisor. He advised that he spoke with his supervisor and she suggested the coupon. I requested to be transferred to her anyway. She advised me the same - return, but no refund do to visible wear. She advised, had I noticed the error prior to wearing them the full return refund policy could be completed. I explained to her that I did not make the error in sending me the wrong product and I trusted that they sent me what I had ordered. She offered me a 20% off coupon. I explained that I did not want the coupon because due to their terrible customer service I do not plan on shopping with them again. I requested to speak with her supervisor. She stated that her supervisor was not present and refused to give me their name & number or to send me to their voice mail. I requested to leave my name and number for that supervisor to call me and she refused. She only would provide me with a complaint email.

Made order for a few items cost of $37.35 was debited from my card then a further $48.87 was also deducted from the same account I have been dealing with Mr. Zubair Ahmed the manager in the UK on my first order.
2 nd order I have pu tf a 2nd order in with Mr. Zubair Ahmed to his p private work email I have a lkso attempted to contact him by phone no replies by phone or emails to date always in meetings, not in, and many times he will call you back in 1 hour in 2 hours, in 10 minutes, or as soon as he is finished with his meeting still no contact by him or his office still waiting on refund and now the items I required is out of stock when I ordered these items still while the tennis was on in London he has now offerd me my items free of charge but now no stock I have kept tf a record of all phone logs and emails between us and so now he is avoiding all communication by phone and emailsAnd still no refunds.

This is urgent matter as it's a police matter?
A quick response would be appreciated to stop any further legal action
My order is men's Wimbledon championship towel and Ralph Lauren ball boy jacket in a small men's.

My mobile number is 61 [protected]

Kind Regards

Anthony Gauci

I'm extremely frustrated with these rediculous emails! I've been trying to get my money returned to my account and all i've heard is that it takes a certain amount of days! Well now that we're past that time frame, i'm now told to contact paypal! Now my frustration is through the cloud in the sky! This has nothing to do with paypal and everything to do with the money they took out of my acct and not returning! This is very bad for business and really makes me turn against online shopping! I have filed a complaint with the federal trade commission and I will be filing new complaints with every authority until my money is returned to bank account.

I ordered a English Premier Soccer League jersey (product # 3221826, Size L) for my son 3 weeks prior to Christmas. Order (#[protected]) was confirmed with expected ship date on or before 12/17. When I did not receive the order I checked online - order status still showed pending. I contacted their customer service and was told the order was cancelled as item was out of stock. They had all of my contact information (e-mail, phone, etc.) but could not explain why I was not notified. I was instructed to place a new order even though my credit card account had not reflected a refund yet. Once I spoke to my credit card company that same day (12/19) I placed a new order but was told even though the item was now in stock it could not be delivered prior to Christmas. I requested expedited shipping since it was their error - no help at all. This was $120 item and the only request my son had for Christmas. Have been a loyal customer for 10+ years but will never order from this company again - customer service is a joke! I request to receive this item free of charge - Fanatics basically ruined Christmas for my son and myself and I would like an opportunity to try to make this up to him even if it is late.

Hi,

I called today asking for a subsidy of my shipping back from Canada for the shipping as I asked for a quote online and the total came out to about $20CAD ($15USD). When I called, the associate was rude, and kept repeating the same information to me that:

International shipping you guys say will be $8USD ($11CAD), and that since the CAD dollar is 1.33 the USD dollar, the total will be more. I said I understood, but the total he was telling me was $10 less than what I was being charged after the currency was exchanged.

He seemed to misunderstand that I had already done the conversion, and after adding tax, the total would not come to $20, as our tax is only 10% here, not FIFTY. He didn't understand and kept repeating that I had to convert the currency (which I did), then backtracked and said international return shipping is only $8USD if you're outside of the states? Which doesn't make sense because if you're in the states then its not international shipping, it's domestic. So the international shipping charge wouldn't apply. He then went back to parroting that I had to convert and add tax, even after I had told him many times that I already had.

Quite rude, got frustrated with me very early on in the conversation, kept cutting me off and not letting me speak. Overall a bad experience. Incredibly disappointing after the calm and understanding girl I got in the first phone call who let me finish my sentences and listened to what I was saying instead of just talking over me.

On the website the item Men's New England Patriots Nike Olive Salute to Service Sideline Therma Performance Pullover Hoodie advertises 74.99 Sale price which ends tomorrow on 11-17-2018. When I order the product the price jumps back up to 99.99. I talked to someone on Chat and they said it is only for limited sizes. I clicked on other teams with different sizes and it always jumps up to 99.99. If that is the case the sale should say only for these sizes. Right now there is false information on the website. One price says one thing and when your check out it says another thing.