Fanatics
Reviews and Complaints

Received the product last night from UPS. Opened the package and was immediately disappointed. The grip was printed as it should but the ball marker was an advertisement for “Team Golf”. Not at all what the photo and the information about the product was. There was NO disclaimer about switching the item for a “suitable substitute “ or anything thing like that. This is nothing more than a bait and switch. I tried to contact the company and thanks to their automated customer response, I couldn’t voice my concerns. The company is a rip-off.

I have paid to return an item but I didn't receive my barcode so that I can return it via non printing. I have emailed your UK customers services many times without reply.

I want to return this item as it is damaged. I am now at the point where I am ready to drive to your depot in Manchester and drop it off so that I can get my refund.

I have bought from you many times and never had an issue I am now very disappointed and reluctant to buy from you again.

I had a large return that consisted of multiple hoodies and shirts. The refund should have been just over $2k and all I got was $800. Have messaged with customer service and sent emails, the first email said they are waiting to receive the products which they already have. Now they have not responded to any emails. Now I am out over $1,000. The original return date was 6/24/22 and my partial refund came on 6/27. I have not heard back from my emails in over a week. Order number is [protected]

Just as a head up my problem has been resolved. However this is the situation and should be addressed by fanatics high ups/

Ordered a chargers Mack jersey. It came in the mail shoved in a bag all wrinkled and messed up the number on it was 20 which his number is 52 and the numbers even though wrong were both tilted in front and back. It had no tags or labeling attached to it. It looks as though I had bought it off the back of a truck. Even those ones would of been at least wearable!

Buying online is the worst experience ever. I placed an order online and the system automatically set my shipping for two days, even after I hit 3-7 days. Who's wants to pay 15 bucks for a hat. I tried looking up options on the website but no luck. If you want to buy something from this place I suggest do it in the store and not online or go to lids where the online platform is way better and doesn't make choices for you. BOOOOOO FANATICS, NEVER AGAIN.

I placed an order for two Manchester United Jerseys on store.manutd.com . I quickly realized I ordered the wrong size. I emailed them immediately and tried to cancel my order. They said they would try to cancel my order and then they said they were unable to. I had already ordered the right size after I cancelled my original order so now I had four jerseys being shipped to me and I only needed the two that fit me. I paid 20 dollars in shipping from the UK to NJ (USA). I assumed they would pay for my shipping wrong sized jerseys back to the UK but they refused several times and said it wasn’t their fault. Shipping costs 24 dollars back to the UK. So I would have paid 34 dollars for shipping for items I didn’t want. I spoke to the US fanatics United Store and they said they would refund my shipping in a heartbeat. I told the UK fanatics this and they still refused. This has been very stressful and I told them I have been a Man Utd fan for over 20 years and and this bad experience with them is making me rethink being a fan. I just want my shipping charges for the return covered , I am keeping the other jerseys that actually fit. I am not sure why Fanatics is being so unprofessional over shipping by charges over their mistake. The order number is [protected]

I ordered a detroit tigers baseball cap for a Sunday baseball game on mothers day vs the astros in houston

The packaged arrived in a dented box and the hat was damaged a well.

This was very disappointing since I can not really replace that tigers hat in houston before tomorrow.

What agitates me is that I now have to take time out of my life to go through not only repackaging the item for return but I have to take it to physically to UPS for my return.

Hello, I would NOT recommend ordering from Fanatics; the company doing all NFL Shop and direct fantacis.com merchandise sales. I have been trying for months to log in and get a credit on a bad order. I mad the mistake of ordering again recently and they sent the worst quality garment I have ever seen. I bought socks months ago that came youth sized, they would only do a "Store Credit" I cannot cash the credit because they have my email wrong in their system for my Account Log In somehow and will not change it. yet they are able to send me email updates. I have called Three times and email dozens of times and they still have not fixed it. BUT you can spend with them, I bought a "New" $89.99 Rams Super Bowl hoodie from them and it arrived with extremely poor cotton quality tattered and balled up and looking like it was 25yrs old. I cannot get a refund on my order because I cannot log in because they do not have my email fixed in their system. They also owe me many dollars in "Fanatics Cash" but again I cannot get the credits owed without logging in... this is a nightmare and beware of extremely Cheap and Poor Quality products with large price tags

Order #[protected]

Ordered a Jeffrey Simmons 98 navy blue Tennessee Titans jersey on March 5, 2022 for my son's birthday on March 11. Received jersey on March 10 opened on March 11. When I opened it the numbers on the front was backwards and one was upside down. The back was correct Simmons 98, but the front was 86 but it actually was a 9 upside down.

Last October, I received a Seattle Kraken jersey from my brother as a birthday gift. It's a little on the larger side, so I was going to exchange it for a smaller size. He said he got it from Fanatics, so I went to the site and saw their advertised 365-day return policy, so I felt I had some time. The holidays came in quick succession, so I didn't get around to it until recently.

I contacted Fanatics customer support. They were able to pull up the order and worked through the process to exchange the jersey by returning it first and then I'd get a coupon/voucher to reorder the correct size. The customer support rep was trying to email the return label but was having trouble, and then said I'd be getting it an email the next business day.

I did get an email the next business day but it was from the NHL shop on Fanatics saying I missed the return window and could no longer return the product. I had no idea the jersey was also listed on that site and that it was purchased from there, I was only told Fanatics and the advertised return period I saw was 365-days when I looked at the website.

I ordered the clothing for a gift. I was confident that I could return the 2 items, as Fanatics makes much of the promise of 365 day return, as well as returns if unsatisfied.

The tops are in the original sealed bags, as they are not wanted by the recipient.

I was told by the Fanatics rep that these tops were a sale item and not returnable!

I am frustrated and will not be a Fanatics customer again, as I expected the company to honor their promise of returns, and they failed completely.

I also ordered two other items at the time, and they showed in my account as returnable. I guess that as soon as you try to return something, it becomes a "sale" item, and not returnable.

Other problems encountered: I ordered some items and received e-mails saying that the item would be delivered by a certain date, then was cancelled.

Another claim was that no money would be taken until the item was shipped. This was not the case, either.

Order #[protected]

Ordered a Super Bowl jersey on 1/31 and was informed that it wouldn’t be received till after the game but my son really wanted it so I pre ordered it. Order was canceled 2/8. How do they cancel pre order items that aren’t even available yet. Son was disappointed and to top it off Fanatics offered a 25% off for the trouble, but it can’t be used on jerseys. WHAT A JOKE. What good is discount if it can’t even be used on a replacement item for the canceled item. This is not my first issue with Fanatics, I’ve ordered plenty from them and am extremely disappointed with the customer service. I tried to reach them through their help chat which was also no help since it is automated.

I ordered an item on Christmas Eve with an expected delivery date of 11th January.

When the item hadn't arrived I engaged in an online chat. I was told I must wait 25 working days to raise an issue.

After 25 days I still hadn't received my item so opened another chat. They just sent me the tracking details and closed the chat. The tracking details showed the item had been sent to Belgium and then forwarded to Sweden. I am in Ireland.

I opened another chat and was told this is quite normal. We are online guitar retailers. We ship stock into Ireland from The States on a daily basis. I know this isn't true. I was told I had to wait for 30 working days - due to Covid.

I waited for 30 working days and opened another chat. Again, I was sent the tracking details and the chat was closed. I opened another chat and was told that I was WRONG - my item was in Ireland and due for delivery. This wasn't true.

I contacted our account manager in the Postal Service who investigated for me. The item was misdirected and sent to Sweden via Belgium. The item is now with the dead letters for return to Belgium. It may come to me, but it may be returned to sender. Either way, the latest E.T.A is 9th March.

Apparently there is NOBODY in your business who can help me and I just have to wait. I have waited. I don't want to wait any more.

Your chat agents are amongst the worst I have ever encountered - and experience which is reflected on Trust Pilot.

I just ordered a return on an item that your website states 100% satisfaction so I don't understand that I am having to pay $9.99 to return an item that I am completely dissatisfied with. I would have never ordered the item if I would have known this! The shirt I ordered does not look anything like what you have on your website. On your website the leopard print around the "O" looks illuminated and silvery and in person this is just plain white. Completely different neck style too! On your website it is a loose collar fit and in person the neck looks like a cheap tshirt! Of course I tried to use "HELP" on their website and the thing just keeps stating "I don't understand your request." I can't get a live person on the phone either! I am totally disappointed and will never use your website to order ever again!

The customized jersey I ordered was discovered to be defective. I contacted Fanatics to have a replacement made. After 3 weeks, a follow up call to Fanatics informed me that no replacement had been put in to production and that now a replacement was not an option. I have paid $250 for defective merchandise. I have contacted Fanatics 4 times regarding this issue. Only on phone call 4 was I informed of their inability to replace the jersey. I was also told a supervisor would contact me and they have not.

I order a Milwaukee Bucks championship hooding for my husband's birthday and was sent a Celtics one instead. No one will answer the phone or for the chat. I get an automated response which does not help at all. I will never buy anything for this company again as the customer service is terrible. They ruined a very special birthday gift.

I purchased this two weeks prior to his birthday so it could get delivered on time but now I have to scramble to find an alternative gift.

Purchase date: December 26, 2021

Hi, I've ordered hundreds of dollars worth of merchandise with no problem from Clevelandbrowns.com, fanatics.com, etc. However, I ordered and received a Myles Garrett jersey that was damaged. It looks like the Myles Garrett info was put on a Chicago Bears jersey. The sleeves are orange and BLUE and have GSH initials on them. I would like it replaced. I've requested ANY correct Myles Garrett CLEVELAND BROWNS jersey, but every time I've talked to somebody, they've had problems replacing it. None of the people I have talked to knew anything about sports so they weren't understanding that the product I received wasn't just the wrong product, but a defective product. Please send me the correct jersey. They said the one I ordered is now out of stock, so any Myles Garrett Cleveland Browns jersey will do.

Hello,

I returned my goods to Fanatics, they were delivered and signed for on the 8th November. I have provided proof that they were delivered and signed for but they continue to ignore my emails and refuse my refund. I have emailed multiple different address, posted reviews and complained on trustpilot and yet nothing back from this untrustworthily and disgusting company.

thank you
Ben Bradley
[protected]@hotmail.co.uk
[protected]

Complaint attached below and copy of your useless employees chat that did not make the effort to help me with my concern.

Cancel my order and I want a full refund never again will I order from you!