Fast Response Heating & Cooling
Reviews and Complaints

My home warranty sent these people to my home. Not only did the man do nothing but he was here 15 minutes and said it was fixed. It is 85 degrees in my home. When I called him after I called the company multiple times and they would never pick up. He said well I guess I need to order a part. Really. He said at least 2-3 days I don’t even think he knows what’s broken. My kids myself and my dogs are so hot with no where to go. I was told idk what you want me to tell you but I don’t have a magic wand. It’s going to be 100 degrees in a day or so for several days. I am already vomiting from the heat in my home. My dogs do not look well. Someone needs to put these people out of business and that man should never be allowed to work on anyone’s home again I have no idea how we will make it through the heat or til when

If I could give you a NO Star Rating I would .. They are the worse company to deal with, They do Not make phone calls for your appointments they Tx you and say they are on the way if you are home they will stop in to fix your problem.. this is with No notification that they are even coming ahead of time.. I have had to pay for my repair twice to get my motor put in my furnace and I am still waiting. I was taken off of there repair list because they could not get a hold of me for which THEY NEVER TRIED .. So Now I pay another $100 and wait again. I am a senior on a very low monthly income and did / do Not have this kind of money to just blow.. I would NOT Recommend then to Anyone ..

HORRIBLE! If there was a negative star rating that would be applicable when dealing with this company. This so called company was sent to me via my home warranty office - and the contractor came out 3x only to tell me my service was working fine. WHY would I contact you if I had heat - the level of heat was inconsistent - and then would not work. Finally on the 4th time, he agreed it wasn't working. and that the thermostat was not sending a signal to ignite the unit to heat up. And that it was the "server board", etc. This after telling me my reader was off by 10 degrees and that it read that it was working. But because he wasn't feeling well, and I was his second call of the day (it was getting close to 11) he wanted to send someone out for a second opinion. And he would submit the paperwork but either way it would be fixed. He didn't want to take the time to get the part - and he stated he had 5 other stops after me - but he hadn't eaten anything yet. Needless to say, nothing was submitted - they had my case closed saying my heater was working. Even though it says 55 degrees and it is set to 74. AND WE STILL HAVE NOT HEAT. And when you call the office and speak with *** or *** (they don't care) - managers are non existent in the office to take your call. This company is absolutely NO GOOD!

Fast Response Heating & Cooling came out to do a diagnosis on my A/C unit. They were sent out by (American Home Shield). I told the technician that the unit was freezing up. After the technician ran some diagnostics, he first said that it was not a coolant issue and did not need coolant. After doing more diagnostics, he said he was wrong, and it did need coolant. This did not sound right to me because way would the unit be freezing up with ice if it did not have coolant. The technician added coolant and said everything was good. By the next morning the unit had frozen back up again with ice on the coils. I called Fast Response back and asked them to come back because the issue was not resolved. This was Thursday morning. The lady said she would try and get me on the schedule and call me back. I waited until noon on Friday and had heard nothing. I call them back and the lady said the technician could not come until Saturday and could not give me a time. She just said he would call 30 minutes prior coming. You would think if they had not resolved the issue the first time, I would be a priority to reschedule. I called AHS and asked them to try and assign me a different company. They said they will call me back. I recommend not using this company if you have a choice. I will not be renewing my AHS warranty next year.

This company is the worst!. They absolutely do not care about any customers There has been 4 different techs at my home for the same A/C issue (my A/C was not cooling) Each time they say the problem was different than the last. The last service appointment from them supposedly repairing my A/C was on 5/24/2022. Tech said yet another problem with the A/C and that she had repaired it and it's working fine. That following Friday my A/C went out again. (right before a holiday weekend) I did another service request and I was told someone would be out on Tuesday 5/31/2022. I had someone waiting at my house all morning while I was at work. So around 12:45pm I called to confirm someone was still coming out for my service request and they assured me that someone was coming out. I received a text shortly thereafter saying a tech was on the way and asking if someone was at my house, but because I did not respond to the text in enough time, they cancelled the request. It's been close to *** they can't come back out until 6/2/2022. Needless to say I am highly upset due to the fact that not only did you cancel my service request from an initial service that was not was not satisfied but now I have to wait until Thursday. Completly unacceptable. I will not be renewing my American Home Shield warranty once it expires.

I am completely disgusted with this company. So much so that I let my home warranty with American Home Shield expire for even sending these people to my house! A full HVAC system was installed in April and Ive had to call this company to come out repeatedly and maintenance or replace something ever since! A full install SHOULD mean no stone left unturned yet there have been several. Especially when the *** is $200 shy of $7000! Not to mention all the time I have spent sitting at home waiting for a phone call to let me know when they are coming ! Customer *** is lacking. Communication is non existent. *** tried to tell me a new condensate pump is not included in the full install when I have the original paper work right here where a NEW CONDENSATE PUMP is checked Along with 17 other things! I had to have them come out and install the CO detector that they forgot. I had to have them come back out and install the new thermostat because they just slapped a fast response sticker on my old one. Did you think wouldnt notice?!? Now I sit here with a hole in my ceiling because of a corroded pipe that should have been replaced during the install. The tech said they could have one of their guys fix the hole when they come out. No mention of any new charges . Ive been ripped off. I have record of all conversations, paper work, pictures and emails. Im ready to submit to a lawyer. Foundation finance has been made aware as well. I want answers . Im not happy with the quality or services received and that $6800 *** needs to be settled. Yes it does. By your company.

If you are assigned to them via your Home Warranty Company, just do yourself a favor and request a new contractor. Fast response sent a tech out who told us our unit was 11 lbs. low on Freon and it was going to cost us $1100 out of pocket because that was not covered by our warranty. They also offered to replace our unit at a cost of $3600 and said the warranty wouldn't cover the cost because the unit is "technically" repairable. I questioned the tech because if it is that low there is a serious leak to which he said "yea, I'll probably have to come back in the summer to refill the unit again." Then that is a band-aid fix and the warranty would cover a replacement. They still would not report to the warranty company that the unit needed replaced. I didn't feel comfortable with this diagnosis so I had another company (outside of the warranty) come out an evaluate the system and was told my unit doesn't even hold that much Freon and even if it did, if it was that low it wouldn't even turn on! He also advised that the previous owners upgraded the inside unit but not the outside unit and the two used different refrigerants that were not compatible. Even if they repaired it, the units would never work correctly. When I called Fast Response to tell them this they told me they would not send a tech back out to evaluate, I could either buy the new unit or contact my warranty company for a second opinion, but they didn't care. Thankfully I was able to get a second opinion through the warranty company and the new contractor said, "Was your other contractor Fast Response? We clean up their messes all the time" Avoid this company they will try to scam you out of as much money as possible.

Our service provider sent out Fast Response for a problem we have with the basement and 1st floor cooling to 70 degrees but our top floor is 77 degrees with barely any air coming out of the vents. A technician was sent out to our home and my parents were here; he stated he replaced a 'bad capacitor'. We logged on to our warranty account and he entered 'part is on order' - although he told my parents he replaced it right then and there; so we have no idea if the part was actually replaced. He never laid eyes on our outside unit and was here and gone in no time. Well of course we called the warranty company back as well as Fast Repurpose. Fast Response stated they would send out a different technician but it was the same individual. This time my husband was home and it was a totally different story. Now the technician claims the issue is with the air flow and that their company does not handle this issue. My problem is that this technician lied all around and did not attempt to fix the issue initially. He took advantage of the fact that my parents are up in age and did not anticipate he'd be called back out with my husband there at home. Fast Response is a dishonest company who apparently takes advantage of seniors. After the second visit it took the technician days to enter the information to the warranty company. I strongly suggest if anyone is choosing a company to troubleshoot and or repair their HVAC that they choose another company. If they have one lazy and dishonest tech you can best believe there are more. I also went online twice and entered information and requested a call or email back from someone at Fast Response; this was over a week ago - and still no response.

I only gave 1 star because I had to. One of the absolute worst companies I have ever worked with. Had *** issues in the middle of the summer with a pregnant wife and small child at home. The initial visit was good because they came out on a Saturday, but didn't have the part we needed. Since we went through our home warranty, they had to submit the diagnostic report in order to get approved for repair. It took Fast Response almost a week and a half to get the diagnostic report to our home warranty (only after us calling them 3 times, and then having it escalated through the home warranty). Then it took three weeks for them to come actually fix the problem with a blower fan. We had to call them a week later because the *** was incredibly loud (louder than normal), and tried for a week to get them to the house to fix it. Now 3 weeks later, we called again because the ac has stopped working again and they said that they were going to send a tech out in a few days (today) to fix the problem. I called the company this morning to confirm that a tech was on the way. I was promised a tech would be in route today, where the dispatcher said we were second in line to be serviced today. I called again at 3pm (about 4 hours later) to get an update on the tech and the main office hung up on me. The tech was a no call no show. I went to investigate to see if I can try to get some air out of the system and found a brick and plastic shims holding the blower in place (they used my bricks and shims without telling me). Customers stay away from this company! I will be contacting any and all customer advocate groups possible to have this company barred from working again due to deliberate and obvious safety violations.

I hired fast response outside of my home insurance company(american home shield) who uses fast response as a contractor to install a humidifier, which was not covered under my home insurance. I did this because fast response came out and did other work on my furnace and were already familiar with my home. Ditto to the below responses for the fast response customer *** and call handling. The work was completed and a week later a leak was found and my basement was flooded from one of the pipes they tapped into to. The damage that was caused by this leak included a pergo floor of about 100 sq ft and needed to be replaced. I emailed back and forth with the manager who was not so nice to deal with(though i am pretty sure she was only doing what she was told) and over a period of months emailing back and forth they still will not cover the full amount of the damages caused which I had a flooring expert give me an estimate of ~ $1500(fast response only offered $625 as recompense). This is unacceptable. Be aware/warned of this company and other experiences from the other customers who have had the misfortune of doing business with fast response. Please spread the word about this company and please ask your home insurance companies not to use them as they have done many a great injustice and should face repercussions for how they handle customer support and not willing to back their work or pay for damages they caused. I know the immediate response from fast response will be "we did not cause the damage" when in fact I only got the leak after they did the work and they still claim it is not their fault. Which is why this is only a review, as I know fast response and I cannot come to terms of fair recompense. side note:If you look into their *** reviews, it would seem a lot of the 5 star reviews seem like bots. just throwing that out there.

On 06/17/22 *** with Fast Response Heating & Cooling came out to do a diagnosis on my A/C unit. He was sent through my *** American Home Shield. *** asked why was the fan off the condenser I told him it was smoking, my neighbor came from next door on 06/14/22 and told me it looked like my unit was on fire it was smoking. When the condenser cooled down we opened it up and the fan blades were all bent up and split. He asked if anyone had tried to repair it, I told him 2 years ago the compressor was replaced and that was it. He proceeded to access the issue. Once he was done, I asked him what the problem was he said its out of coolant and you need a new fan. The coolant will cost you $2,000 to $3,000. *** also stated if I'm not the person who comes back out tell them thats not coolant in the compressor its my pressure that I applied to diagnose the issue. I asked he did he think they would fix it. He said my recommendation is a new unit, but American Home Shield will want to try and fix it first. We have financing if you want it. I asked why would I want to finance a new unit if American Home Shield will try to fix it. He left, then came back because he forgot to take a picture of the inside unit. His final report to American Home shield was that the Condensor has a giant hole in it, due to misuse and abuse. How? There is no visible hole, on the outside so where is the whole, The unit is 16 years old, what misuse and abuse could there possible be. Fast Response said it would cost me $4,200 to fix and repair the coils in the condensor thats almost a brand new unit quote. I called Fast response to get a better understanding, *** advised she would send an invoice with the outline of the repairs, instead of someone speaking with me directly. Fast Response and American Home Shield are a RIP-OFF. Another way for AHS not to honor my contract and not pay for repairs or replacement.

This company is terrible. My home warranty dispatched Fast Response to check my AC, it was not cooling. The tech did a freon check and said there is no freon in it. We also have to check for coil leaks. I thought the leak test would be done that day, but He said I will be back in couple of days to run the test. I asked when will you be back, he said Wednesday. That was on a Monday. When the tech did not show, I called him to see when he would show up, he got real abrupt and said, I DIDN'T SAY I WAS COMING BACK, THE OFFICE HAVE TO SCHEDULE THE APPOINTMENT, I DON'T SET UP SCHEDULES!. I asked, why would you tell me you will be back Wed? He said I didn't say that and hung the phone up. I reached out to Fast Response for scheduling for leak test. I was getting excuses, our scheduling team will call you back to schedule. This went on for about 2 weeks. I called my home warranty to make the call to Fast Response, then they called the next day with a schedule. The test was done. My non covered part was $2495. I called and asked for a detailed billing, the rep for the company said we don't do that. I then said, You can't send an an itemized invoice to my email? She said no. She then started to ramble some work and prices, talking fast. But something caught my attention when she said, disposal of freon. I stopped her and asked, why would I pay for disposal of freon if there's no freon in it. She said wait a minute, then she said it's disposal of the coils, we have to get rid of them properly. I called my AC guy for a second opinion, he looked and said, just placing new coils on an old unit is just putting a bandaid on the problem, it will not cool or heat properly. This company is unprofessional, and they want to patch up problems instead of fixing problems. In other words, they want to fix to last a month or two, after 30 days a new claim must be placed for work that was done, resulting in more money for the Fast Response.

This company does not care about their customers and if they have heat during the winter!On the night of January 17th, I lost heat and opened a service request with my home warranty company. The customer *** rep told me that my service provider (Fast Response Heating and Cooling) had been assigned an they would call me to schedule my service. I called the service provider and they had no record of my work order.On the morning of January 18th, I called American Home Shield (my warranty company) to confirm my work order had been sent over to Fast Response Heating and Cooling, and they said it had. I called Fast Response and they said it had not, and that they couldn't schedule me until they received the work order. I spent all day going back and forth between the two companies, until at 4:50 PM (10 mins before Fast Response closed), a work order was manually submitted and I was finally able to get on the schedule.On January 19th, Fast Response showed up, took two mins to look at my furnace, confirmed it would take two days to order the part needed and said they'd call back to schedule my service. On January 21st, I called to see what the situation was, and Fast Response said the part had not been ordered, and they were waiting on approval from my warranty company. I called my warranty company and they said the part had been ordered and Fast Response would take 5-7 business days. I understand that going through a home warranty company provides its challenges (getting approval of what's covered), however, Fast Response's process is to leave their customers without heat for 4 days. Regardless of what the home warranty covers my FURNACE NEEDS TO BE FIXED!It's 21 degrees outside and I haven't had heat since the 17th (4 days). I've never had such bad service, and be constantly worried that my pipes may burst due to the temperature in my home. STAY AWAY from Fast Response Heating and Cooling. They keep their customers without heat!

This business is unprofessional and they have no work ethics. I have requested an AC maintenance (I got these people from the home warranty company) and they gave me an appointment on one Wednesday. Wednesday till *** PM no one called/showed up and I called them to check. The person who answered the phone said "you are scheduled, let me check". Then they came back and said "actually you are scheduled for Friday. Friday I waited till 3 PM, no one called/showed up and I called them again. The person who answered said, because of the rain the tech cannot come, you will be rescheduled. I waited till Tuesday to get rescheduled, but no one called. So I called them and got a date 2 weeks later and specifically asked for a half an hour heads-up call and explained I would be at work and I will need 30min to get home. On the day of service, someone called at *** PM and said "the tech is on the way and will be there in about 30min". I left work immediately and got home in 15min. The van from the company was there in my driveway when I got there but I didn't see the person. I went through the backdoor to get my dog out of the way and open the front door for the person. By the time I am inside I hear the van leaving. I called the company the person answered said "the tech was there knocking on the door for 10min and at *** PM they left. The 30min was up then. So, I was home at *** and I saw this person's vehicle, so obviously, this person saw me/my car too. Within 2min of that, the van left my driveway. So they left before the 30min was up and lied about it. In addition, I have asked for a 30min heads up explaining that is the time I require to get home from work. So, even if the *** PM is the correct time, if they knocked on my door for 10min, that means they were at my place before the 30min window I asked for and expected me to be there, and left even though they saw me/my car. They don't value other people's time. Suggest caution against hiring them.

1) Timeliness: Initially this started out good. I placed my call on Saturday October 23rd. Fast Response called me the following Monday and a technician visited on Wednesday October 27th. The technician diagnosed a circuit board needed to be replaced on the air handler and a part order would take place. From this point, it all goes downhill.2) Professionalism: I was contacted on Monday November 1st to schedule the technician to visit the next day on November 2nd. No technician showed up. I called Fast Response Wednesday morning to understand what happened and was told the technician called on Tuesday and received voicemail and thus, could not visit. I had already given permission to visit since I am working from home. The only record I have on my mobile phone of a number I did not recognize for that date is a 'Spam Risk' attempt that does not show a telephone number. (Please note a voicemail message was not left on my device by the technician nor did the *** from Fast Response contact me to inform me of this issue and attempt a reschedule.) During my conversation with Fast Response on Wednesday morning (9am) from my contacting them they indicated they would have to send the request back to their *** to reschedule. After waiting 6 hours on Wednesday to receive a call from Fast Response to reschedule a technician I called them (3pm) inquiring as to why I have not heard from them. I was initially informed they would have to verify the part. I obviously questioned this step as that would have already taken place on Monday when they contacted me to schedule the technician to revisit for the follow up repair. I was placed on hold and, upon return, was told they do show a technician has a part and they would start reschedule.3) Problem resolution: Although I do realize I initially placed my service request on a weekend, October 23rd, I am now approaching 2 weeks with no heat and I will note that at the time of this evaluation, Thursday, November 4th 12:30pm EDT, I still have not received a call from Fast Response to reschedule the technician visit for a problem that would potentially take 15 minutes to replace and test a printed circuit board.My home warranty company is also on notice for electing to have this servicer associated with their warranty coverage.

This is my first post on the Complaintsboard.com. I wanted to protect other consumers. I was offered financial compensation from Fast Response to not discuss my experience on social media or Complaintsboard.com. However, it is best to protect the general public that they don't go through a similar experience. The short summary is Fast Response offers poor service and follow up. Their poor work led to additional repairs and fees that Fast Response would only reimburse if I signed a contract not to discuss with the public. The agreed that they had cost time and additional expenses, even agreed to rectify the situation, but never followed through on their promises. From the inside management to the technicians, this is a company that should be avoided and may create more problems than solutions for your repairs. Don't make the same mistake that I did...history is below. November 25: Fast Response performing basic maintenance to confirm furnace is in working condition for the winter. The technician is unfamiliar with the furnace and is unable to get the furnace started. It starts briefly, and he leaves claiming there won't be any issues. It turns off an hour later and we are unable to get heat running. Several calls to Fast Response and they tell us that someone will come out...no one shows. November 27: No heat for 2 days and Fast Response sends a technician to get the furnace running. The technician replaces the thermostat, removes sensors and does work on AC unit as well. Replacing the thermostat resulted in additional charges for painting and wall repairs. Furnace is running. December : Call with manager at Fast Response. They apologized for the work and no heat for days. Rather than a refund, they agreed to come out to the property in the Spring. April : Furnace and AC are not running. Due to concerns with Fast Response, I reach out to a competitor. The owner of the company comes out and shows the faulty work from Fast Response last November. He shows: wires hanging loosely and not connected, AC was not hooked up, blower speed was not set. He provides all detail on his invoice and requests that I send to Fast Response for a refund for their poor work. I pay for his service and grateful to find a honest and reputable company for work. He also explained that the thermostat should have never been removed and it was an expensive thermostat specifically for this Carrier. He said that Fast Response should attach the thermostat. April : I call Fast Response to explain the situation. Fast Response asks for invoice to repair their faulty work from November. However, they won't pay the invoice to fix their work until I agree not to post anything negative or communicate this experience. They agree that there is no other way to reimburse me. Fast Response agrees to come review work and replace the thermostat that they removed on May 7th. May 7th: No call and no show from Fast Response. I called in afternoon and was told a manager would call me. No one reached out. May : Many calls and messages left with Fast Response managers/team members. Very difficult to receive a reply. Rather than any additional work, I requested the thermostat to be attached rather than the cheap thermostat that Fast Response used. May 28th: Lead technician from Fast Response called and we discussed the history and issues. He agreed that the thermostat should not of been removed and the inexperienced technician removed it. He said he was going to make this right given the additional costs and issues that his team had caused. He requested that I text the unit/thermostat that was on the system and he would take care of the repair. May 28th: I text pictures and information of all needs to repair the themostat. May 30,2021: No responses. I called and left message June 5: Followed up again. No response June 11,2021: I emailed Fast Response manager. I requested no future service or reply. I instructed her that I will not sign their agreement to avoid social media or other avenues to communicate their service quality and responsiveness. I have never had this type of experience from a company and I hope that others don't make the same mistake that I did.

Fast Response was sent out by our warranty company. The first time the technician came out he did a subpar inspection of our HVAC. He did not check the outside unit at all. He then told us that he replaced a bad capacitor that same day but reported to the warranty company that the part was "on order" . The AC issue was not fixed so Fast Response sent out the same tech again who again did a subpar inspection. He did not check the freon level or any other issue that are known to go wrong with AC's. He reported to our warranty company that our AC was not malfunctioning. So fast forward a few days later our AC issues continue to worsen. His report to our warranty company put us in a bad position because they were wanting to charge us an additional 100.00 to send another company out. On the evening of 8/5 our AC went out totally. The next day we called a company on our own with a good reputation and they came out and found that we had a bad capacitor and were out of freon. See attached.

I had Fast Response out on 6/17 for a home warranty issue due to some moisture around the furnace and to check for a Freon leak. Our AC unit is older which is why we have kept a home warranty. He discovered that our drip pan was rusted, which he explained was not unusual since they were constructed of steel back then. The problem arose when he started to scrape and poke the pan with a screwdriver, puncturing a large hole, cursing saying he "just made it a lot worse." He then took some pictures and left saying everything should be covered. The hole has caused excessive flooding. After many attempts at communication, I was told to turn the AC off and a tech would come and get more information. A tech never came and my claim was instead cancelled stating "lack of maintenance." Lack of maintenance does not put a screwdriver through a drip pan making a unit inoperable. There is a difference between a unit starting to fail and one being broken. It was functional until they damaged it.

Fast Response dispatched a technician who was at my location for a mere 10 minutes. He claimed the system was low on refrigerant but refused to show me the pressure readings. He offered to refill it but cautioned it would be a short-term fix due to the system's age and inefficiency on hot days. He proposed a replacement and after making a call, he informed me that a partial amount of $1500 would be covered towards a new AC unit. He then stated I would need to pay an additional $4000. Upon contacting the warranty company, I was informed that the technician had only requested a valve replacement costing approximately $180 and had not mentioned a full replacement. No leak was reported. Seeking a second opinion, another service confirmed that my refrigerant levels were adequate but the AC unit indeed required replacement. This attempted upsell included unnecessary refrigerant charges or an out-of-pocket expense for a new unit, which should have been fully covered by my home warranty.

We have been trying to get service on our brand new $13,700 AC unit that was installed less than a year ago on 8/5. We began trying to have this issue addressed since mid May. We finally submitted an on-line complaint on May 28th stating "I don't think that the humidifier was hooked back up when the unit was installed and the AC is not cooling our house. Please contact me ASAP." We did get a reply and a technician to our home on the 29th (Sat). The technician identified the need for a new thermostat with humidifier and that she believed it would be in by Tuesday (June 2nd). Of course we did not hear anything so on June 5th we again sent an email and began with phone calls and text messages. We have received no response. Finally on June 23rd, we were able to connect with someone "Courtney" to learn that the part for our unit had not yet been received. We again sent an email on July 13th after numerous attempts calling and texting with no response. At this point on July 20th we have still been unsuccessful at making contact to have our issue addressed and our unit repaired. Just this morning I finally got a hold of Courtney again this morning and have been told she will have a supervisor contact me this morning. 2 months of trying to contact a company who has promised responsive servicing of the unit they installed for a warranty period for an AC repair (that has not yet been completed) during the warmest months of the year is completely inappropriate. I will also be contacting my credit card company in regard to this issue. The customer service line is never answered, nor is there an option to leave a voicemail.

A service request was submitted to my warranty company and they dispatched Fast Response heating and cooling on December 21. 2020. Fast Response sent a tech out on Thursday December 23 and checked the furnace and said that it needed 2 components. I asked him the cost and he said $700/$800 but that was covered under my warranty. He said that someone would be back out the following week to put it in when they get the parts. On Friday Fast Response called me and asked could they come to check to be sure that it needed what was said. I was at work and said can we set up for Tuesday December 28. . The lady said yes. appointment set. The Representative then called me right back and confirmed the appointment for Tuesday. On Tuesday I waited all-day cause they could not give a time. No one came to the set appointment and no one called or cancelled. I then called my warranty company *** they called FSHAC and said that they would contact me and be back out. No one never did, I contacted them and they said they were waiting on the parts to come. FSHAC sent me an email saying they were sorry that I experienced a secondary failure but they never contacted me for a second inspection , and that they would see me in 1 to 3 business days to this was on Dec 31. 2021. I than called the warranty company *** the rep said that he called them and left a message and that they would contact me on Monday if not contact them. After 3 business days I called FSHAC and they told me to contact my warranty company and the rep did a snicker before hanging up. I then contacted *** the rep said that the furnace was working fine that FRHAC had called me on 1/4/22 and I said no one called. He continued to tell me they called and that the furnace was working.

I submitted a service request on November 30, to *** about because the furnace at a covered property that was not working; Fast Response was assigned that request, and a technician came on December 3 to repair the furnace. During that visit, the technician indicated she believed that the control board eventually would need to be replaced. Fast Response was recalled to the property on December 27 because the furnace had again stopped working. The Fast Response technician supposedly replaced the control board at that time. Earlier this month, my elderly aunt, who has resided in the property since August , recently contacted me to say the pilot light on the furnace needed to be reignited. I immediately contacted another local HVAC company with same day availability to remedy that issue. In the course of inspecting the furnace, the second technician noted that the control board was missing and other auxiliary components of the furnace had been removed and that the wiring in the unit had been jerry rigged so the furnace would work, without the necessary parts to modulate its function. I contacted *** twice on January 13, 2022, to report these findings. On January 27, a second company was dispatched to the property by ***, after I objected to the request being assigned to Fast Response again. The third technician found, as had been reported, that the control board was missing and the furnace could not be repaired due to the missing components coupled with the improper wiring, and requested the unit be replaced. The home warranty company is now trying to deny the claim for replacement due to the missing parts removed by the Fast Response technician. Per my call to the *** this afternoon, Fast Response acknowledges repairing the wiring but denies it ever claimed to have replaced any parts, although their technician failed to document the missing control board during the earlier visits. No other company has made repairs to that unit since that time.

My home warranty company, ***, contracted Fast Response Heating & Cooling to repair my Heat Pump that froze up. It was a 4 1/2 month (November-till middle of March) expensive, nightmare! Fast Response came to my home 7 times. During this time period...I asked the technicians multiple times..if my Compressor was the issue. Each time the technician responded "No". At the 1st Repair...they immediately stated I need Freon and the cost would be $1120. Also, during this ordeal...my electric bill tripled each month. After the 7th attempted repair, I demanded a second contractor...He completed a full diagnosis of my electric heating and air system. My Compressor indeed had failed and was beyond repair. (Reason for Unit...making continued extremely loud noise). Replacement was recommended. 11/30 1st Repair Drained & Added Freon (8) Pounds Replaced Expansion Joint --12/8 Alot of noise...when really cold and going in Defrost Mode 12/13 2nd Repair Adjusted Defrost Mode & Replaced Defrost Sensor Technician said pressure was not at correct level after previous repair (same company). --1/8/22 Continued loud noise 1/11/22 3rd Repair Adjusted Freon Pressure up. Was on low side. Unit lost Freon! Technician added Freon. Said not a leak. --1/17/22 Unit making extremely loud noise...like it was going to blow up. 1/22/22 4th Repair Rewired low voltage Replaced filter dryer. Freon not flowing properly and restricted in AC Mode. Freon going back in Unit...which is bad. 1/31/22 5th Repair Freon was restricted Flushed entire system..drained and replaced with New Freon. --2/28/22 Unit Blowing Cold Air in Heat Mode...temperature dropping from what Unit is set on. 3/1/22 6th Repair Completely out of Freon! Capilating Wire was Broke Fixed Wire and Refilled Freon again. --3/2/22 Turned on Air...Not working at all. Unit turned on & immediately off (6) times in a row. Short Cycling 3/4/22 7th Repair Pressure not Correct Not cooling in AC Mode Not heating in Heat Mode Technician didn't know how to repair. I immediately demanded a second contractor.

On 8/28 Fast Response was sent by my home warranty company to repair a leaking tube on the inside unit of our furnace/AC. The technician, Brooke, said our problem was a blower motor, which she replaced, and then proceeded to work on the ac unit outside. She stated that we also had a freon leak. We had no issue with loss of cold air prior to her arrival. She charged us *** for freon. 2 weeks later we found the unit was still leaking. She had repaired things that were not broke but failed to repair the leak which was the only issue we initially had. Fast Response sent a different technician who stated that there was only a clog in the drain tube and it was easily repaired and a quick fix. Then in October we found we did not have heat. Again they sent Brooke, even after I instructed she was not to return to our house. I explained our concerns that she had made unnecessary repairs resulting in fraudulent charges. I told her we had discovered that we would not have had cold air if we had indeed lost our freon and she said ac can be cold without freon. After making excuses for her actions she said was the only tech that could back to make the necessary repairs. We reluctantly allowed her to look at the unit because we ad not heat and it was cold outside. She came up after a few minutes and said we needed a pressure switch repair. She would order it and contact us when it was in. A few hours later Fast Response contacted us stating that they could expedite the repair if we pay *** directly to them. Our home warranty company pays them for their services with the exception of the overage charge for freon. I contacted our home warranty company and was told told they were violating their contract and sent a different company which came out the next day and found the pressure switch to be fine. But that the on/off switch to our furnace had been switched off. Presumably by Brooke. Fast Response again was trying to make a fraudulent repairs. After several months they had yet to cash the check for the freon, that they did not actually install, so I stopped payment. I disclosed this to the customer service rep that has continuously called to try to schedule follow-up "preventative" appointments. I instructed her not to call back but she does anyway. Now over 7 months later they are trying to cash the check.

Fast Response came out three weeks ago to do some repairs. The tech found a leak, he recharged the system. He provided his contact info and gave me a six month warranty.
Two weeks later, the AC quit. Rob came out, he said he missed a leak. He said he would put more freon in for no charge, should get me by for two weeks, and they would call the next day to schedule a repair. He emphasized they would schedule at my convenience, Saturday or whatever, as they missed the leak.
I got a vm the next day, and I called back. I spoke to a woman, who said I was on the books for Thursday. I said I work, and go to the gym, so it would have to be after 4pm. She said the way they do the routing she couldn't guarantee it. She agreed to put a note in the system that I preferred after 4pm.
At 1:24 pm I got a call saying they would be there in 30 minutes. I asked if I could be moved to a later spot. She said she would call the tech. The call wasn't a very good connection, and we coldn't hear each other. Within 10 minutes I called back to say I was on my way home. She said there is no way we move the appointments, and for me to get home. I was already on my way home. But I did ask to speak to a supervisor. She came on the line, she had an attitude, saying that's just the way it is. She said they were on the way, and I need to get home. I asked for a manager, she said a manager would all me later.
I arrived at 1:50 pm, she said the tech should arive in 5 minutes. I called back at 2:15 pm, I was on hold for ten minutes. A woman, the GM, came on and said, the tech was there, but I wasn't home, so he left, and they weren't returning. I told her that wasn't correct, that I had always said I was on my way. Then she said the tech arrived an hour ago. I said that means the tech arrived 10 minutes before my initial call. When they are supposed to call a half hour ahead. She told me nobody was coming and I could reschedule.
I felt she should schedule a tech to return yesterday. She put it all on me, and said end of story, they're not coming. I rescheduled the appointment. Then I called the tech, adn left me a message. Rob said he was coming tonight, like 7pm or 8pm. He woke me up at 9pm, because I have to be at work at 4:30 am.
Rob, Rob's son, and Nate looked at the unit. They found a leak. They said the repair may or may not work. That repair isn't warranteed. They said they would give me a $500 on replacing the external unit for $300, less than what Airtron will charge to replace inside and outside coils.
Airtron said they would replace the outside unit and the coils inside.

On August 7, I activated my warranty due to my air conditioner no longer working. It had stopped functioning the previous day, and after checking the circuit breaker, I realized I couldn't fix it myself. I paid the required deductible and awaited the service provider's contact. Fast Response Heating and Cooling from Grove City, Ohio reached out. Despite the distance, they arrived the next day, diagnosing a faulty capacitor and a leaky evaporator coil. They temporarily fixed the capacitor and kept the blower running. They mentioned needing approval for further repairs. After delays and no follow-up, I posted a negative review. The technician later informed me he couldn't complete the repairs and would send another vendor. AHS offered $185 for a new capacitor, but I needed a full repair. A second technician deemed the initial repair improper. I filed a complaint with the Ohio Attorney General, refuting claims of rudeness with text evidence of cordial interactions. I can provide these texts if needed. Sincerely, [Your Name] Enclosed is their initial response: Fast Response