FedEx
Reviews and Complaints

I ordered medical supplies from a company associated with my Medical Insurance Company on September 3rd, 2022. It is now October 5th, and despite me trying numerous times to get help, and speaking to several people in at least two or three other countries somewhere else in the world, who were difficult to understand (and of Absolutely NO HELP), my package is STILL in Transit some 5 weeks later.

It was originally being sent from about three or four states away. The Fed-Ex Tracking has reflected that it has handled about two dozen times in no less than five or six specific Fed-Ex Facilities. It has been to back West, Virginia, Hagerstown, MD and Newark DE three to four time at each location. Newark DE is less than two hours driving time from my town in Selbyville, DE ( which I most likely could have walked to and back home in a couple of days in the FIRST WEEK ).

I am a retired senior -level executive specializing in Distribution, Logistics and Consumer Relations. I need to tell this Unbelievable Experience to someone within the Fed-Ex Corporate Organization. Please have a Senior-Level Director or Above contact me ... Gerald Zakes [protected]

I was supposed to receive a package today from FedEx by "the end of the day". I waited all day for the package. Around 6 PM, I called FedEx customer service trying to find out where my package was. All I could get out of them was "it's on the truck and will be delivered by the end of the day." I then informed them that the end of the day had already passed, and that it was after 6 PM. They kept insisting that the end of the day was 8 PM.

For the rest of the United States, the end of the day is 5 PM. If FedEx wants to give themselves until 8 PM, call it "by 8 PM", not "the end of the day." That is a side issue though.

While I was still on the phone trying to get some sort of response as to when my package would be delivered, I refreshed the tracking web site, and suddenly there was a notice that an attempt had been made to deliver the package at 6:51 PM but that I was not home to accept the package. That is a lie. I was home all day, and at that precise moment was talking to FedEx customer service. I could see out the window that no truck had come. My doorbell had not been rung. A bit later I went out to the front door, and as I expected, there was no paper notification that they had tried to deliver the package. Either they had attempted to deliver to the wrong address, or more likely, they were running late and wanted to call it a day. so they falsified the attempted delivery.

Now I have to go through the same process tomorrow. If you say that you are going to deliver something on Tuesday, then you should deliver it on Tuesday. Even better, instead of a vague "by the end of the day", give a 2 hour window or so. I wasted over twelve hours either waiting for a delivery that never came, or on the phone with customer service listening to the same excuses and lies over and over, with no actual help offered.

I needed something shipped fast, so opted with Fedex. I was sold a 37.00 rate, for a very small package of only a few ounces, and was assured it would be there in two days (NW FL to VA). The two days turned into five days. When I asked for a refund, my claim was denied and the answer was, first from the place representing Fedex basically "too bad, Fedex is terrible these days." Then from a Fedex employee in the complaint department basically "too bad." Not that I could understand the person on the phone. I did understand him when he said that they only refund on overnight rates (after the 3rd time he said it). So basically, they can lie and sell people outrageous rates and not hold their end of the bargain and then deny their customers a refund for something they paid for and did not get. This is theft, lying and cheating folks. I could have gone to the USPS and paid 3.50 for a priority envelope and it would have gotten there faster. I really don't know how they get away with this.

CASE# C-[protected]

TRACK# [protected]

We are a business that mails out bus tickets on a daily basis to our customers. Ever since we were required to record the value of the packages, our larger orders have been getting "lost". These tickets are almost solely for our paratransit customers who use these tickets to get back and forth either to work or doctor appointments. If it was one or two orders here or there that we have problems with it would be one thing, but it's far more than that. We've filed claims and they've been denied, stating that packages were signed for. Some of the addresses that packages have supposedly been delivered to have been an empty field or to an apartment that was not an apartment complex. One stated it was signed for at an address by our employee who was the one who filled out the slip. We called last week about one missing package and was told that part of the address was missing on FedEx's end. We gave the updated information and was told that it would be delivered the next day. It still has not arrived. We called again this morning and kept being told "we need the address'. We kept giving the address and kept being told "ok, but I need the address." It was a standard address with building #, street name, city, state and zip so there shouldn't have been any confusion.

I know you handle a lot of packages on a daily basis but I do not know what the sudden problem is.

Package has been "in transit" status for mor than 48 hours and I am still unable to get anyone to provide the reason. Compounding this the company has disable the online chat claiming high volume...which make no sense. If there is a high volume wouldn't more customer services and every avenue for customers to contact the company be the effective and efficient approach. Instead, this company restricts access and opportunity to allow for better resolution to locating either misplace or misappropriated deliveries and items.

I ordered a insured product needing a signature and since it is highly insured you can not change the delivery location while in transit or it will not be insured.

Well, first day of expected delivery waited outside for over a hour, no show and didn't even see a FedEx truck at any point.

The problem is I was out by the road at the time they (on their website) stated and well past the time stated as well. A attempt was never made but according to their website they did make a attempt, they did NOT.

Second day I waited a total of well over 2 hours again right by the ONE Way Road and I did see a FedEx truck and was reaching for my I. D but nope they kept going. Again their website states yet another attempt was made, again there was NO Attempt made (driving by is not a attempted delivery).

Now as we all know on the Third missed delivery and your package gets sent back to the retailer/Sender.

Now today I see this on their website (We made another delivery attempt: 10/01/2022 10:38 AM. Pick up your package(s) today after 01:00 PM at FedEx Facility: 1000 SATHERS DRIVE. A final delivery attempt will be made on the next business day.) Again there was NO Attempt.

Why would they attempt to deliver a package on a Saturday that was marked by Sender Week Days Only Delivery in person signature required? And there (FedEx) site stated

(UPDATED DELIVERY

Monday10/3/2022 before 8:00 pm

Initially expected: Friday, 9/30/2022)

A delivery, scheduled for 9/29/22, did not happen due to some security issue. What was the reason the driver was unable to drop the box off? We have no gate. I'm wondering if it was the same driver who actually did deliver the package the next day, on 9/30/22? It was very upsetting to read someone had written "scary dogs" on the box! And no, they were NOT some security issue. They are either fenced in our large backyard, or inside. Never loose. Whoever made that comment should consider finding a different line of work. I say this because my older chi mix weighs in at 11 pounds, and my younger chihuahua tips the scale at a whopping 4. The scariest they possibly could have been was barking at the driver through a closed window. BUT, we were home all day on 9/29/22. So, what's the deal? No one came. There just seems to be something off about this whole situation. Could someone please explain?

Our tracking number-----[protected]

I made a order from Sam's Club, order no. [protected], on 09-27-22, this order

was given to FEDEX, to deliver, they said they could not deliver the package due to onone home. (this is a out right lie), then on 9-30-22, I get a email that

says they could not deliver the package due to no one home. again this is a

out right lie. they said they made a attemp at 2:10 PM, I was down stairs out at

the front door waiting on Fedex to show up. I was there from 1:30 PM unit 2:30 PM. and they never showed up. the tracking no is [protected]. I don't like

having trouble getting my orders delivered in a timely manner. this is not the first

time this has happened. this seems to be the custom of Fedex.

If you cannot get this problem solved, maybe Costco. would be a better choice.

Please inform me what action will be taken, if any. thank you.

Yesterday, we were anxiously awaiting a package being delivered through FedEx. While we were at work it claimed that at 2:30pm,the package had been delivered. We came home to find no package.

We reviewed the security camera footage which showed nobody approach our yard at all for the entire afternoon. This would include being able to see if someone had stolen the package. We have video evidence proving that nothing was ever delivered and yet they claim we have to take it up with "the sender"? WHAT? WHY?

- This blatant lie has undermined ANY trust in FedEx!

With legit video evidence, isn't it our duty to stand up against such practices?

I work for a Nationwide company, we deal with legal paperwork that has to be tracked. I had a delivery made 9/28/2022. I checked my entire property and could not find the delivery. I called the NOT HELPFUL CUSTOMER SERVICE and received NO HELP. The refused to contact the driver to find my legal documents. It is now 9/29/2022 and I have heard NOTHING FROM FEDEX. My husband checked our USPS mail and found the package in MY PERSONAL MAILBOX. This person opened and accessed my mailbox THAT IS A FEDERAL CRIME!

First off, I'd never willingly use your business after the rude treatment I received from your corporate office and the Memphis Hub (the merchant who sent me the item that got lost went out of their way to help me but you guys didn't even apologize). But I've recently had the unpleasant task of having a prepaid package to send through FEDEX and couldn't set up a pick up through the automated system. Either your system doesn't comprehend Hawaiian street names, or it just wasn't working at all. Because every time I tried to enter the street name, the automated system kept saying that I had to say an address. I even tried to spell the street name out, no luck. So I tried going online to set up an account, only I didn't see any option for scheduling a pickup with a prepaid package. So I waited until the following morning to call at 6am and it took at least a half hour trying to get through the automated system to talk to a live human being. I kept saying that I needed to speak to someone, and the system kept saying that I needed to be specific in order to rout my call, and of course if I said I was having trouble with pickups, I got sent through the same steps to schedule a pickup which weren't working. At which point she said I'd have to call back and schedule a pickup on the day that I wanted the pickup, that I couldn't do it ahead of time. What a load of crap. I asked for a local number, she gave me one, but then the local team member said, "I don't know why they gave you this number because we don't schedule pickups, you have to call the 800 number." At which point, I explained that the automated system wasn't working with Hawaiian street names. She did offer to patch me through directly to customer service so I might do that another day. I asked if I could simply drop off this stupid package and she said possibly, BUT THEY DON'T HAVE A PHONE NUMBER at the main office. Why not? What the heck is wrong with your company? I kind of hope you go out of business.

Sep 26, 2022 This is the 3rd time this FedEx Delivery person does this. With all the damned crime in Albuquerque, this lazy bum leaves packages ON THE WALKWAY in full view of any passing Porch Pirate. This has been done before even with deliveries from Omaha Steaks, on exceedingly hot days. It does not matter if you leave the FRONT GATE VISIBLY OPEN so the lazy bum will leave the package inside the front porch & out of sight. He leaves it out in the open for anyone to snatch. He doesn't even ring the freaking door bell or even ring the brass bell on the front gate itself. Repeated complaints to FedEx apparently go unheeded, & I get the usual canned response. That's why I am again posting this on Twitter & filing complaints wherever I can. (3 different images of 3 different items left outside front porch on previous deliveries- complaints filed with FedEx each time to no avail. The Omaha Steaks were left under the hot sun on a very hot summer day. Neither bell or brass bell were rung each time)

The driver stuffed the box in my mailbox and I had to carefully cut the end open and remove contents. Then I had to cut up the box while still jammed in my mailbox to remove it. There was no reason they couldn’t put it on my stoop or by the garage door. The truck # is [protected] Chesterfield, Va. 23803 - .The barcode is [protected]) [protected] thank you. The date was 09/23/2022 at approximately 3 to 4 pm

I purchased 9/18/2022 from Apple on line, an iphone 14, 128GB starlight, hardware serial #WD7Q74QY0C, agreement [protected], W1054212938 Apple order #. It was to be delivered 9/20/2022 from Fed Ex tracking #[protected]. Delivery was delayed until 9/23/2022. I filed a complaint due to the 3 day delay wuth Fed Ex on 9/21/2022 with no follow up.

When the package was delivered on 9/23/2022 at 1:14 pm, I signed for the box. It was unsealed and empty, in which I did not know.

Complaint #1 no cell phone was in the box.

Complaint #2 delays with no follow up call from Fed Ex and no rationale why the package was delayed.

So this Fed Ex Guy didn't wanna use his dolly to drop off our HEAVY and EXPENSIVE package, he just threw the box ON my husband's motorcycle, it bounced off the bike and tore the box, if there is any damage to the bike we will be suing Fed ex, we have it on camera also. The guy was pissed because I could hear him cussing in Spanish because the box was so heavy, maybe he should of used his dolly. Worst Shipping Carriers Ever!

Medication shipped on dry ice was to be delivered to my door for signature. I cleared my schedule and even tracked the estimated delivery so that I would not miss it. I can’t miss it. If I do than I am not compliant with my treatment regimen. The delivery window passes and I receive notification that attempted delivery failed. Funny thing is that I live in a two bedroom apartment (not a lot of space) I have a large dog with a booming bark and a doorbell that works just fine (I tested it) AND there was no failed delivery notice on my door. Called FEDEX and the rep was professional and kind. However, I was. It ok with being told that I can pick it up at the hub after 5:00 pm. I have MS. I don’t drive anymore. It’s not OK for the driver to be too lazy to do his job and push the time, expense and frustration down to me. Thanks to this driver I spent 30 mins on the phone with the pharmacy and another 20 on the phone for FedEx rep. This is totally not okay. The driver has no accountably and FedEx does not care. This was not a chair from Pottery Barn it was medication. Now it may or may not be delivered on time and it all had to do with someone not doing their job and then lying about it.

My package was considered lost in transit. Sent on 9/02/23, stopped movement on 9/05/22 at Ellenwood Ga facility. After contacting fedex they said the claim has been paid back to the sender and is closed. I said I would pay the claim if they can find my package as it’s a custom part that will take three months to fabricate another. They will not even attempt to look for it.

I believe the driver I am filing a complaint about is a 3rd party company.

The truck had a fedex maganet on the side and the following info on the dash:

"Slot 121"

"Route 75"

"Trk # 114399"

Today (9.22.22) at abt 3:20pm on E Shadowlawn in Atlanta/Buckhead this 3rd party driver caused a major traffic backup because she refused to yield into an open space on a street that is essentially one lane due to parking on both sides of the street. She would not back up and slide in the space (3feet back up) to allow traffic thru. Oncoming traffic had no way to get over and I had the right of way before she sped up to try to bulldoze me. She could have waited in the pull-off for me to pass then proceeded. This is customary on this busy and clogged in-town, narrow street.

She was belligerent and rude and completely obstinate and an embarrassment to FedEx. She clearly knew what to do but she refused to cooperate — she owned the road in her mind. She held up traffic for a good 5min+ while the oncoming cars had to back down the street some 30-50 yards. She is black, female, long hair. Get her off the road if she can't figure out basic, civil driving as well as conduct befitting of a qualified Fedex driver.

Ordered from Black oak in Bradenton Florida - I live in Port st lucie florda

package went from Bradenton to ocala FL and then Tennesee and finally new Jersey. why? due initially 9/20 delayed to 9/21 for a sight seeing tour of jerseynow it maybe deivered tomorrow. At what point do you admit yu screwed up and lost my package? when do you refeund the fee for delivery that you are unable to perform. why would a company in florda need to go out of state to deliver to florida customer? you wouldnt. FED EX needs to call me ad explain WTF. Lawrence Owen Port ST Lucie Florida

Package way overdue and you can not pin point its location.

Find my package and refund the fee.

[protected]

Where is [protected]?

After a few months of trying to figure out why FedEx flagged my accounts and packages as fraud and then stole my packages from me without giving me any reason or being willing to fix the problem with me as an honest person, I have concluded their system of honesty and working with their customers will have to improve. They won’t return my packages to me saying their legal team has made the final decision to not return them when they have never been willing to contact me to straighten any misunderstandings out.