FedEx
Reviews and Complaints

I called Home Depot BEFORE placing an order for a refrigerato. I needed to be assured delivery would be on Saturday "morning" (October 29, 2022) in lieu of the fact that my other refrigerator "died". After assurance it would be here "Saturday morning" I placed my order. By noon on Saturday I had not received my refrigerator so I called FedEx and Home Depot and I was told that my refrigerator would "definately be at my house by 7pm". At 7:30pm the refrigerator was still not delivered. I called FedEx and Home Depot again. I was then told my refrigerator would be here "Sunday morning". It is now 2:30pm on Sunday and I have no refrigerator. I am now being told the truck broke down yesterday, although nobody bothered to call me and ell me that...simple courtesy forgotten! I am also being told it will be here by 4pm today. Even if they do deliver this by 4pm I still lost food that needed to be refrigerated (due to trusting this would be delivered when they said it would) and I have experienced unnecessary stress. To try to call Fed Ex is very frustrating...they do everything possible "automated" to keep you from speaking to a real human being and then you can't understand their language as it appears their calling center is not in the US of A. HORRIBLE COMPANY TO DEAL WITH; I'm trying to deal with local "mom and pop" businesses and I would encourage others to do the same (screw these delivery companies and bog box stores, there's absolutely no customer service or satisfaction anymore!)

It was shipped from Kentucky, to Mt Juliet Tn, back to Kentucky then to Nashville TN and then to Ocala Fl then To Fort Myers where it was then sitting, somewhere. I was told on three different days to be home. Truck shows up, driver said it’s not here, it’s supposed to be but not. Drivers leaves, I called in several times. It will be there today, it’s on another truck. I sit, nothing. Next day, I sit, cancel my appointment, nothing. I’m sitting outside waiting, I get another text, package out for delivery, customer not available or business closed will attempt again tomorrow. Omg, I’ve been sitting here for three days waiting. I never left, I have cameras in case I’m not outside.. I called the office back and I just get it will be there between 9-10 am, we’re sorry. That’s not cutting it, To lie about me not being home, to shuffle my package all over the US and then make me feel like it’s my fault I don’t have it! Come on, I’m done with FedEx! I’ll take all my business to UPS! I might pay more but I get my stuff! I’ve lost more than money waiting on Fed Ex, you stole my time for which there is no amount of money to satisfy me!

According to FEDEX my package arrived at my address at 1:47 PM 22 October, 2022. At my address of 3655 CHESTNUT DR. APT B8, DORAVILLE GA 30340.

My friends and I were outside the whole afternoon from 1 PM to 4 PM! NO FEDEX delivery truck showed up! THE ONLY one that showed up as usual was the U.S. Postal Service mail carrier at 4 PM. I DID NOT RECEIVE ANY PACKAGE FROM FEDEX! EVEN THOUGH THEY CLAIM PACKAGE WAS DELIVERED!.

Tracking # was [protected]

WHERE IS MY PACKAGE?

There have been numerous instances where FedEx has flat out lied about delivery attempts to my address. Not just with one order or two orders but with three orders! And lying about all three delivery attempts. Most recently I received a notification today that a third delivery attempt had been made on one of my orders and nobody was available to sign which is a bold-faced lie.

They also indicate they left a door tag. And of course there's absolutely no door tag anywhere! Moreover I have a ring doorbell that records every single person driving into my driveway and coming to my front door. There's absolutely no record of anybody ever coming to the door during these times that they claim they've made a delivery attempt. So not only did nobody attempt to make a delivery , they didn't even drive into my driveway or pull up in front of my house!

These drivers should not be able to get away with this! I don't know why they're doing it if they're running late on their route but they are blatantly lying about delivery attempts meanwhile I'm running the risk of having my order return to the sender. It is simply outrageous!

I used Fedex for a delivery of a package that had $100.00 Insurance on it.

When the package got to destination, it was all broken in many many pieces, although i had many posting on it of FRAGILE. It was two pieces of glass.

I had to reimburse the person for the total amount that she had paid for, which was $$48.63 which included everything. Fedex didn't want to reimburse the total amount, so they decided to only reimburse me $39.55 They still owe me $9.08 and do not want to reimburse this balance that they owe me, I have tried and provided everything that they needed, including all the pictures, documentations from all of my eBay transaction. I even made copy of those same documents and sent them to the Headquarters office in Memphis Tennessee. They have never responded. If they continue to steal what is rightly ours, how do these people stay in business, I really do not understand how they treat people so bad, and still stay in business. I know from my part, that I will never use them again.

Fedex consistently falsifies deliveries, claiming the package was delivered and signed for by some made up name. However, my building has video cameras everywhere which PROVE Fedex never showed up here at all or even tried to deliver the package. The tracking number of the current "lost" package is: [protected], Fedex Case # C85134673. Fedex needs to be investigated by the Federal Trade Commission for their unethical lies and disgraceful business practices. I fully intend to expose Fedex on numerous online websites and social media for their regular fraudulent business practices of falsifying deliveries.

My fedex order was schedule for delivery today requiring signature. We’re at home and have several cameras, yet I get a text stating a delivery was attempted.This was clearly a lie. I called customer service, I’m told the same non sense and that another delivery would be made 10/18. I inform the rep that this is unacceptable and needed the package for this weekend. She claims that they will try to make another attempt today. I never have this issue with any other deliveries. I seen many complaints about this so I know it is a known issue by FedEx but they don’t seem to care or value customer service.

This month, I ordered 5 packages from Wayfair and one from Target. All deliveries were correctly addressed by the shippers.

On September 30th, I personally accepted 3 Wayfair boxes from the FedEx driver on my driveway at the above referenced address.

On October 7th, I received a FedEx delivery notification for package 4 from Wayfair. The photo in the delivery proof is not my house, it is not similar to any others in the neighborhood. My house is frame, the photo shows a brick home.

On October 8th, I received a FedEx delivery notification for package 5 from Wayfair. Once again, the delivery proof photo is not my home and in fact, it’s a different home from the misdelivered photo of October 7th!

Today, I received a FedEx delivery notification for package 6, the Target order. Again, the package was delivered to another home. The delivery proof photo is of a third house, not the ones shown in the misdelivered photos of October 7th and 8th!

I have spent countless hours trying to retrieve these packages whose values exceed $650. FedEx basically does some tracking search and tells me to chase the shipper. It’s not the shipper’s fault that these packages are being lost. I then file complaints with my credit card company to dispute the charges. It’s time consuming and ridiculous that I have to clean up after FedEx’s failures.

I now cannot buy items from any merchant that uses FedEx as the delivery service because I know the item will never reach me

Fed Ex Ground Truck driver L Moyers truck # 408516.

10/11/12 1:30 pm

JTEKT Automotive

Security team has cautioned the Fed Ex driver multiple times about speeding on the campus especially while driving around the back side of the plant to pick up or deliver packages. Posted speed on campus is 5 miles per hour. Drivers pass between the plant and an employee parking area where team members cross the access during breaks and lunch.

Fed Ex driver has not complied with the request to slow down!

I am Phillip Johns, 20119 Trovinger Mill Road, Hagerstown, Md., 21742. For 13 years any delivery handled by Fedex has either been misdelivered or not received or even in my opinion perhaps stolen by a not telling the truth driver. UPS or the US Postal service, even Amazon trucks make deliveries but again Fedex is incapable of delivering. I have called the Fedex 800 number and have been promised a return call from someone locally but I never receive the promised call. What regulatory agency must I contact? When ordering products from Amazon, Walmart, whoever, I alway call and beg those I speak to not to use Fedex. I can be reached at [protected]@yahoo.com or my cell phone, [protected]. I would very much like to solve this problem... Frustrated and angry, Phil Johns

At approximately 1:05pm on 10/11/22, a fedex truck was driving well over the 25mph limit in our neighborhood. This is a small lake community with much on street parking, people walking dogs and with small children, people riding bikes, much twisting and turning. The truck in question was on Otter Street in Waterford, MI 48328. I tried to contact your customer service department, but was met with someone who clearly has issues with english. She told me to go after the truck and get the number or call the police. She told me that fedex has absolutely no department that monitors the locations of trucks and that your company was incapable of figuring it out. Someone or something is bound to get hurt or damaged because of this reckless driver. I told her I would be happy to follow her advice about contacting the police to let them know that I tried to contact the company and they refused to do anything. I will further try to have such an unsafe, incapable company barred from our neighborhood. By the way, I also recorded the call and will take it to the next township meeting and also the next neighborhood association meeting. The customer service number I called is [protected].

fed ex listed my order as delivered. almost a week later it was finally was delivered. fed ex said it was delivered on 10/6 and after i opened a dispute with the seller and ebay i finally got it on 10/11 why does fed ex use a tracking system if their employees either don`t know how or don`t care about doing their job.very poor or untrained people.

For two days now I have been waiting on a package to be delivered from FedEx. The "first" attempt was Saturday, 10/8 around 3:30 pm I was home. No one rang our doorbell or left a door tag. Received a text update saying, "Customer not available or Business is closed." This is a lie. So again today, very same thing Sunday, 10/9 another text update saying the same message and a delivery attempt was made at 11:10 am. I've been home all day! So I have one more chance to receive my package before it is sent back to the company. Again, no knock, ringing of doorbell or door tag. This is ridiculous! I'm extremely unhappy with FedEx and how lazy, untruthful their employee is.

My sister and I ordered the same item on the same day. We both received are shipping information on the same day with a delivery for the same day. However my sister got her package but, i didn’t receive mines. I received an email saying that my package was delayed being delivered and would be delivered the following day. The next day early in the morning i receive a email stating that my package is out for delivery. I wait at home all day for this package but it never comes. Instead i receive another email stating that an attempt was made but no one was home. That is a flat out lie. I was waiting outside for my package and besides the package doesn’t require a signature. When they delivered my sister’s package they left it right out the front door. No signature was required. I want to report this fraudulent company for their incessant lying.

One week ago FedEx delivers 3 large size boxes to my home.

Yesterday and again today, I receive FedEx delivery notifications for 2 new packages. When I review the delivery photos, they are not of my house. In fact, they are 2 different houses and do not look like any homes near me.

How can FedEx deliver to the correct location one week and then twice the following week deliver to my packages to distinctly different addresses and homes?

Of course FedEx is no help. File complaints and pray that a miracle happens. In the meantime, I have to notify the vendors and file credit card disputes all because FedEx has no clue as to where they are delivering. Any business that uses FedEx delivery is now off my vendor list. I have to spend hours of my time trying to chase my packages and get refunds while FedEx just delivers wherever they please or steals the items.

Hello -

This is not the first time (approximately the 5th time), but I had important packages expected today. Waited at home, and then received a message that delivery was attempted and customer was not at home. The driver leaves no door tag. I checked my Ring footage, there were no attempts to ring the doorbell, and no activity. I believe the driver lies so that they don’t have to unload 10 heavy packages. I would not be upset except this has happened multiple times prior. Customer service at FedEx admits that this is happening a lot. A quick internet search indicates the same. All the boxes were scanned as loaded on the truck. And yet FedEx for some reason can’t get the driver to deliver to me today. I feel this is fraudulent and deceitful behavior on the part of FedEx. Delivery date was said to be 10/8/2022. Photos show no delivery attempted and no door tag.

Fed-Ex changes (has happened multiple times) my address from the address provided to the shipper to an address we moved from months ago. The first time it happened, we called. Was told that they identified the problem. That was not accurate but the next time, we realized in time to have it held at a pick up center instead of delivered. Called customer service again, was told again that the problem was resolved.

This week, I was expecting a part for my refrigerator; I confirmed Monday morning that it was still on track to be delivered to my new address. 3 hours later, I received a text notification that it was delivered to my old address. I immediately wasted time calling Fed-Ex, to be told that they had delivered it, that I need to confirm that it was not picked up for safe keeping by neighbor or family. Making them understand that the delivery address and the address provided by the shipper is painful. They ask me to contact the shipper, tell the shipper to put in a case to pull back the delivery so that they could return and retrieve the package. I spent an hour on the phone with the shipper trying to get this taken care of. That night, I got an email from the shipper advising that they said it was delivered, for me to confirm that a neighbor didn't have it. Another bit of time wasted as I called them BACK to tell them that they delivered it to the wrong city, much less address. Told 2 times by Fed-ex that the request was made to return to retrieve, and told 2 times that they were not able to do that. Today told that the case is closed, call the shipper to have them start claims process. Called back to confirm the case number for the shipper to be told that they are still investigating.

They are horrid No one seems to know what is going on. I will not do business with anyone who uses them as their shipping carrier because of this continued horribe customer service in regards to this repeated problem.

the FedEx driver(s) are always driving well over the POSTED speed limit of 15MPH on our dirt road.. it is a DEAD END dirt road as well. there are several families with small children and plenty of family pets along our little dead end dirt road. we and others in the neighborhood have stopped the(a) driver and told them to slow down with negative results. I will call Benton county sheriff’s office next time FEDEX drives down my road like their on the "Dukes of Hazzard". This behavior by a company driver is unacceptable. I am a fleet safety manager who trains improvement in this kind of unsafe behavior. I expect a response to this complaint and i expect action taken to ensure my dead end dirt road is safe from unsafe FEDEX Drivers.

Kathy

[protected] The fedex tracking said the delivery will be by the end of day. I was at home and the suppose time they attempt outside my villa. I call Fedex support and she says it was rescheduled for tomorrow. She said the item is on fedex truck. First she made it seem that it was schediule tomorrow. Then when I request it still be delivered today, she said she will attempt to have a driver to try and deliver again tonight.

This shipment was to be picked up last Saturday for delivery on Monday. The shipper informed me that the pick up did not happen until Monday, with delivery by noon on Tuesday. Further delay notification indicated delivery by noon today. Shipment received at 11:45 AM. Delivery agent said that the shipment was one day “early”.

I am not pleased with this delayed delivery for a “premium price next day delivery “ service!