FedEx
Reviews and Complaints

Date of incident: 10/8/21
Package Delivery:
Let me start by saying not all homes can be found on Google Map. Just because my house (which is new construction) doesn't show does NOT mean it is an incorrect address. The delivery driver put it in as such and your phone system is not helpful AT ALL when this happens. Every time I put in my tracker ID, it said "Your package has an incorrect address and only the shipper can change this. Good-Bye" and hangs up. I had to finally say order supplies to get in a queue to get an actual person. I said over and over "Agent" or "Customer Service" to try to get to a person! And the poor people who got my call ... I was so incredibly frustrated with your phone system that I took it out on them. NOT FAIR TO YOUR EMPLOYEES! I can only imagine how frustrated they are when they talk to someone.

I have been blocked by a FedEx driver who also tailgated me into this Hogan Chevrolet. He swore at me also. As I took these pics he said, "Why don't you f-----ing get my good side!"
He was also rude to another man who complained to him at this Hogan's Chevro let in Markham, Ontario.
This happened on Friday, October 8th.
This truck prevented any vehicles from entering or exiting the car company.

fedex claims to deliver packages but instead just drops packages at the rural USPS office. The USPS is overwhelmed with this practice because it is also being used by Amazon, and UPS to do the same. The drivers do not even try to deliver the packages.
At a minimum, this is false advertising. Fedex is not delivering my package at all. It's just using the USPS as a place for people to complain about poor service. It is now 14 days to get a small package of photo paper.

Shipped medium size box on sept 24th from FedEx office store in NH to daughter in Oregon. Advised by FedEx staff on shipping ground to confidently arrive in Oregon on Oct 1st. Package not delivered on Oct 1st. Tracking shows delays in CT facility and has "in transit" status at Chicago facility since Sept 30th. This is not "in transit" its "stuck"!
Called FedEx customer service on Oct 1st, Oct 5th and Oct 7th. Each time reps offered to initiate investigation and was told I would get call or text within 24-48 hrs ... nothing, no response. On Oct 7th I visited the Fed Ex office sore which shipped package, they tell me it's likely lost ... but no additional detail.
Where is my package? having missed a childs birthday with enclosed gifts, it adds to frustration of very poor customer service.
Tracking #[protected]

I was taking out my garbage when a fedex driver stopped, insulted my clothes for some reason, then said something else before then speeding off and laughing. I didn't have a package nor was I interacting but he stopped and insulted me. The license plate is either BB02822 or BBO2822. I don't find it acceptable from a company to allow their drivers to behave in this way. I am not usually one to be stingy about things like this but it was extremely uncalled for and childish. FedEx has lost my business.

I ordered a $500 guitar on 9/28/2021. It arrived at the local hub on 10/3, was supposed to be delivered on 10/4. It's been sitting in town at the hub since! "No scheduled delivery date at this time." They said I could go pick it up today, 10/6, after I called to make sure I could, so I drove all the way out there and they wouldn't give it to me because "it's in a trailer". The guitar is getting destroyed being in the extreme temperature changes and 95% humidity. There is no delivery date in sight, they know where it is but won't let me get it. It's just sitting there getting ruined for no reason.
Same story with everything they've sent me this year. This one is very problematic because the guitar is getting damaged by sitting there. And telling me I could come get it and then not letting me, I can't afford to waste gas like that. I'm on SSDI, severe poverty. I just used up the rest if my gas for nothing and now I'm out of money for the rest of the month.
If the guitar is already damaged then I'm gonna have to deal with return shipping and it'll be November by the time I have it.

I have a concern with a driver on my gravel road.
The road is loose gravel with lots of small hills. Wife and 12 year old daughter walking dogs they was at bottom of hill and driver going about 40-50 mph coming toward them. Driver quickly slowed down right before them at top of hill wife thought she was going to loose control and hit them or roll it on them. Driver slowed down to about 30 mph or so and drove around them kicking up gravel on them and covering them with rock dust.
I live at 16444 hickory dr neosho mo. 64850 where This took place. The time was 4:20 pm. Please do something about this. It was very dangerous I don't want to loose a family member in the future because we never know when they will be through.

On 9/28/2021, I mailed a gift box via FedEx (tracking number [protected]) from Livermore, CA to Highlands Ranch, CO. I was told at the time that I mailed it that the box would be delivered by no later than 12:00 p.m. on Friday, 10/01/2021. Instead, it was not delivered until 10/04/2021. It was a gift for my granddaughter's birthday, and as a result she did not receive it at the time of her party. It was costly to ship and I was charged $49.41 for a small, light weight box. I feel that I should receive a full or partial refund since it was not delivered on the day that it was suppose to.

Driver was driving roughly 60 mph on a residential road with a speed limit of 20 mph.

Spoke with driver. Said he did not know speed limit and apologized.
Driver then continued on at high speed

Truck number was 425402
Tag number was RTZ3787 Georgia

This happened 10/5/2021 @ 4:45 pm on Deer Woods Trail in Cleveland, GA

Driver refuses to deliver packages to the 2nd floor door for handicapped seniors. The actual address that is on every label is:
Dr. Leonard H. Goldsmith
625 Quarry View Ct. Unit 201
HANDICAPPED SENIORS; DELIVERY TO 2ND FLOOR DOOR ONLY
Reisterstown, MD. 21136
FED EX DRIVERS are not following FDA regulations that requires accommodations for handicapped persons. It is clearly written on every address label in plain sight.

Delivery is delayed delayed delayed! My package sat 1 hour from my house for a week! Then, when it finally got on a truck and out for delivery... Promised by the end of today, oct 4, 2021... I got another message saying there was a security gate they couldn't get through to make the delivery. That is a lie! I have no gate. And, at the time they said they tried to deliver my package, I had been sitting on my front porch for about 40 minutes with full view of my road and driveway... Not a single fedex truck... Or any other vehicle... Came up my drive during that time! That is a cya lie to cover up the driver's incompetence... End of day and quitting time i'm sure. Now it's to be delivered tomorrow? Unacceptable! I contacted my case manager and she said someone would call me and let me know if the truck can come back... Since it was supposedly here 15 minutes ago! No one has contacted me! I want my package before the end of this day as promised!

They are said package by Friday. It's now Sunday. They lied to me over and over. I would never use them again. Customer service is also horrible. I called a few times Ans evey one of them lied to me. I will be calling Apple as well. As I over nighter it and needed it for for business on Monday. I will also be righting a bunch of bad reviews. Customer service even hung up on me twice. Not even a call back.

1 attempt to deliver was made, after that package disappeared. after numerous unanswered calls and emails...still nothing other than "we will get back to you.." then "just call shipper and have them file complaint, its better if they do it." Contacted Dell and explained 1200 dollar laptop is gone.. tracking says "one attempt made, next business day will be delivered.." I'm going back in forth arguing with both..." are you sure you used the right address?" i was asked several times. the fedex-webster tx- location has horrible online reviews. i guess if package goes there and someone there wants it, its just your loss because there response is oh well it just disappeared.

16 Sep 2021 package left Ft Worth TX to Bloomington CA. Arrives? at Bloomington CA 12 days later on 28 Sep 2021. package is still "In Transit" to or at Sacramento since then. Oct 2 2021 not delivered no status. Calling FedEx is waste of your time, they can only tell you the same info as what you get online with tracking ID. I reordered same goods from seller a week after this package was lost in FedEx. had them use UPS, that package arrive 30 Sep 2021. Never use FedEx if you want timely delivery and accurate in transit status.

I purchased a box 24x24x2 at packaging store. Packed my items, printed label then took it to Fed Ex to drop off. The fed Ex person confirmed I did all correct, scanned and accepted my package. Package shipped and delivered. Then - a few days later I got email saying they did an "audit" of my shipment and found I was under charged. The new charges were more than 4x what I initially paid, and they proceeded to take the money off my card.-without notifiying me before hand.

Further checking showed they AFTER DELIVERY, somehow changed the dimensions of my package to 31x24x13. IT IS IMPOSSIBLE FOR A BOX TO SUDDENLY GROW IN SIZE LIKE THIS. Were not looking at mis measure by and inch or so. Im seeing completely different package in the system. The recipient confirms it came in the 24*24*2 box. Its also unbelievable that all along the route from drop off the last scan - that this package remained 24*24*2..then suddenly increased in size - exponentially. The increase caused it to be massive "oversize" resulting in them charging much higher - almost $90 instead of the $20 I was quoted and paid.

Their customer service basically told me take a hike. They would do nothing, thats how much it cost, and they got their money...NO EFFORT TO EVEN TRACK THE DISCREPANCY

I live at 418 E Miitchell st Lake City Mich Yes its a small town and it is one block away from the school but its a busy street I was out side with my dog and herd the truck coming and I turned to look and He was Doing the slow and go at the stop sign and for sure he just did that slowed down and did not stop at the stop sign and go

Please just because no one might be coming and if there is Please stop at the stop signs

On September 30 between 12:00 noon and 12:30 the FEX driver sped down our street, Joy Road in Shelbyville, MI. This is a private drive, speed limit 15MPH. The driver was going so fast that at the top of a bridge I was afraid he would do damage to his truck. When I yelled at him, he ignored me. This is consistent behavior for FEDEX drivers on our street. We live on a lake, and have children playing. Your drivers are guests. Three months ago another driver was speeding in the left lane on US 131 in downtown Grand Rapids. When the driver in front of him suddenly stopped, he didn't see it and then had to swerve into the guardrail. Nearly caused a major accident. How can we get the FEDEX office in Grand Rapids, Michigan to instruct the drivers to slow down? Or doesn't FEDEX care about safety?

10boxes were shipped from France to my company in Australia. 2 boxes have been lost somewhere in transition. The customer Service staff is not at all helpful. Felix Khairul in Melbourne was looking after my dispute. He never ever returns my phone calls or emails. I have evidence of all emails I have sent to him.
I have also sent a claim form to Fedex today (29/9/2021). Felix did not even provide me the FedEx control no. which I was supposed to fill up on the Claim Form after repeated emails of my request.
My AWB no is [protected].

I will be grateful if you could look into this complaint.

Regards.
Deepa Bhatia
Director Westek Electronics
Thomastown VIC 3074
Australia.

Drivers delivered packages to our front door until last year when we remodeled and put a door on the side of our house. Ever since, they randomly leave packages there despite me creating a Fedex account and setting my delivery preference to the front door only. The side door is not covered, and they have left packages in the rain. Almost every time they leave a package there, I've called to complain. I'm told the information will be given to the local supervisor who will call me, but no one ever has. Yesterday it happened again. I had no sooner called and complained this morning than I got notice of a delivery. Again, they delivered it to the side door. The first lady I spoke with said she needed the tracking number for two different packages that were left there before she could file a complaint, or she would get in trouble. So I called after the second one was left. That lady said she only needed one tracking number, but she couldn't give me a case ID number. She gave me what I thought was an email address to file a complaint myself. She said I'd get a case ID number then. When I tried it, it was not a good address. So I called back and spoke with a gentleman who took both tracking numbers filed a complaint for me, and gave me the case ID number. How is it that your policies/procedures differ from one employee to the next, and what is the truth in this matter? It's so frustrating. I wish the vendors I use would quit using Fedex. I do not have this problem with UPS or USPS. They both deliver to my front door.

I do not understand why I have to wait until Wednesday for a package that was out for delivery on Monday? It should have been delivered today (Tuesday) not Wednesday.

This package was only coming from the next state over and by the time it gets here it will have been 6 days for a what should have been a 1 day delivery... at least it would have been with UPS.

Todd