FedEx
Reviews and Complaints

What good does it do to complain here when we got screwed over a claim they kept playing us for more pictures? All this time.. no one told us that there's time limit and I had to find a picture that was like or similar to what we had that got damage.. FedEx refused to be straight with us.. when it was their employee that shipped did not follow the Handle With Care that was all over the huge box. We just screwed over a shipping that costed us over $300 ... Sorry.. FedEx just truly failed to follow through!

We had a delivery at our home 300 W Hickory ST Rich hill, mo 64779 today 10/3/19, about 12:30 in the afternoon. Im sure the driver didn't expect anyone to be home.. however I watched him FLY BY our house about 40mph.. which we live on a dead end street only 3 houses on our road. If he would not have been flying by he would have seen our house the first time.. comes back.. passes the drive way a little so he can back in.. however he doesn't just back in.. he backs WAY to fast and doesn't stay on the drive way.. he went into the yard.. almost half of the truck was off of our drive way. So I meet him at the door.. he says how are you here you go. I said im good next time can you not drive so fast and in my yard thanks. HE COMPLETLY IGNORES ME.. doesn't apologize or anything just leaves.. and FLYS out of my drive way I guess to prove a point that he can do what he wants. Completely rude and un-professional.

I had a package sent from Waldorf, MD (USA) to Kyrgyzstan, and I has informed that the package would be delivered in 2-3 day. I sent the package Federal Express International Priority. I paid $496.95 and was billed twice (issue for another day) and the package was delivered in 10 days. The package went to the village and was returned back to Federal Express and had to be redelivered. I am asking for a FULL refund of $496.95. My daughter was stuck in a village without her luggage while her package was traveling around the globe. The fed ex tracking # was [protected]. I did not receive the level of customer service that I paid for. I if I had been informed that it would take 10 days instead of 2 days then I would have been better prepared to deal with the situation. However; this delay was a major inconvenience for me and my daughter (she's in the Peace Corps).
I can be contacted at [protected]@hotmail.com

Thank you

Gertie Crawley

My package was delivered in my driveway instead of my front porch which is less than 20 feet away and it was raining here in CT. I was lucky that I also received a package from UPS and when I went to the porch to pick up, I noticed that package on the driveway. This has happened more than once in the last few months and want to know why the driver can't make the effort to deliver my packages to the front porch. Terrible service!

I dropped a package at my only Fed Ex, inside Walgreens and was told I would not get a receipt. The package weighed approximately 5 pounds and my tracking info is showing it weighs almost FIFTY POUNDS! Your customer service was very unhelpful and even hung up on me. I am an Ebay seller and I will get word out to others if you even try and charge me more money than originally quoted!

Complaint Confirmation #[protected]
THIRD COMPLAINT ABOUT DELIVERY DRIVER for
Tracking #[protected]

This driver has been told WHERE to leave my deliveries yet he REFUSES TO LEAVE THEM where instructed. Today, 9/28/19 I was outside and told him myself that all deliveries whether Fed Ex or UPS are to go on my wood side porch.

For FOUR AND A HALF YEARS, every single box by ALL DRIVERS has been left at my wood side porch, EXCEPT BY THIS RUDE, UNPROFESSIONAL, ARGUMENTATIVE driver. I spoke with his box by phone in Saginaw, MI on 9/26/19, two days ago, telling him the SAME THING about his guy.

Today, the driver was argumentative and kept telling me unless he's told to leave the box on the side (wood) porch, he's supposed to leave it at the front door. HE HAS NEVER LEFT IT AT THE FRONT DOOR EITHER...he walks 1/3 of the way up my driveway and leaves it either on the driveway itself or a few feet inside my fence on the sidewalk that goes to the front door. HE IS DIFFICULT TO TALK TO, HE REFUSES TO TAKE A CUSTOMER'S INSTRUCTION, AND UNTIL HE CHANGES, I DON'T WANT HIM COMING ANYWHERE NEAR MY HOUSE.

WHY DOES FEX EX HIRE SUCH AN UNPROFESSIONAL, RUDE DRIVER?

My name is Susan Bolin,

I am a Services Coordinator at Windsor Court Apartments, located at 305 E. Windsor Court Rd., Arkansas City Ks. 67005

Today, September 27th, 2019, at 12:30 p.m., while working at my desk, a Fed-Ex Driver appeared at my door, and told me that he had a delivery on his truck, and asked if this was 305 Windsor Road.

I advised him that it was, and asked him if he knew the Apartment number he was delivering to, or the name of the Resident.

He said, yes, and gave me the name of the Customer (Steve Graham) and the Apartment number (702).

He then said " I've got a lift on my truck that weighs 260 lbs., and I'm not getting it off the Truck, so you better find somebody to help you get it, because I'm not!"

I told him " Ok, first of all, I didn't know what you were delivering, how much it weighs, or what your policies are for delivering items, there's no need for that attitude.. I'm here to work with you, not against you, and it would help if you came in here, nicely, asking for help, rather than coming in with a negative demanding attitude."

I then advised I was the Services Coordinator, that I provide Social Services, and that the Property Manager was out for lunch, but that I would contact her regarding the delivery. I invited him to have a seat in the lobby outside my door.
I called the Property Mgr., and advised her that a Fed-Ex Driver was here, that he had a delivery for one of the Residents, which he said he would not get off the truck and that it was up to me to get someone to help me, and get it off the Truck.
I asked the Delivery Driver if what I had just said on the phone was correct.
He stated that " Well.. I'll help..some, - if I have to".
The Property Manager advised this was not something Staff can do, due to potential issues, if the item were damaged in transit, or her Staff were injured.
She asked what kind of equipment the Fed-Ex Driver had to unload the item.
I advised he had none, and reiterated what the Driver said about not getting the delivery off the Truck, but rather that I had to do so.
I got off the phone with the Prop. Mgr., and advised the Driver that he might want to go and talk with the Resident about the delivery, and maybe reach out to his Supervisor about the policies of delivery, to see if he (Spvsr) had any suggestions.
The Driver sat there for a moment, got up, and said " I don't think so!" He then walked out the door.

I am filing this complaint based on his Unprofessional attitude, his reluctance to perform his job, and trying to push it off on me, expecting a total strange (me) to take delivery of an item that wasn't meant for me, but rather a Resident who lives in my building, (he was aware the item was meant for a Resident who lives here, and not for me, in the Office). He had the Resident's name and Apartment number, and declined to perform his duties.
He was rude, belligerent, and demanding.
Please advise as to the action that will be taken, in order to prevent a re-currence of these issues.
My email address to contact me is : [protected]@phoenixfamily.org
My name is Susan Bolin
I am the (Social) Services Coordinator for the Building.
You can also reach me on my cell, if you have any questions.
My Cell # is : [protected].

Thank you,

Susan Bolin

We placed a federal express envelope into a drop off box on Sept. 12, 2019, to be delivered to its destination on Sept. 13, 2019. Another individual also placed a federal express envelope on the same day and same place. our shipping labels were switched. My package with her shipping label WAS DELIVERED TO GERMANY! Her package was sent to my intended recipient in Raleigh, NC. I have called for the past two weeks to ask that my package be retrieved. There have been no updates unless I call, and no success with the only time they went out there to retrieve the package. My package contains a large amount of checks that were supposed to be delivered to my accounting department. This affects my customers and my revenue. IT IS IMPERATIVE THAT I RECEIVE THESE CHECKS! Each time I call, I feel as if I am running into a brick wall...NOTHING.

My package wasn't delivered at my front door as they claim on the walmart site they put it on top of my mailbox and my neighbor just happen too see it brought it up to my house I don't go get mail everyday since I no longer work I don't appreciate them handling my package like that it cold have gotten stolen are number of things could have happen to it Pam creek 205 Arthur Irvine lane spring city, tn 37381 is where the package was delivered

Tracking #[protected] 24Sept19 delivered large box that I could not handle. The driver had the large box on a cart and wheeled it to my front door. I asked if he could put the large box inside and he said NO! I asked him how am I suppose to get it inside my house? It was already on the cart, but he laughed and said that's not my job. I could not believe what he was telling me. I guess the customer does not come first! What happen to your hiring practices?

The driver said he tried to deliver the package 3 times but only left a sticker once and we were home the entire time the following 2 days when they said the tried again- fedex lies.
Their people lie and I will not use them again. I will be switching all of my companies shipments to UPS as well.
Don't lie to me and then tell me it's my fault...it's YOUR fault and you are lying a-holes- period.

FedEx Truck with License P19684 swerved into my left lane as I was close behind - I had to brake drastically to avoid a collision. I hooted at him as I passed - he hooted back and gave a rude finger sign. He was exceeding the speed limit as well. A rude boorish driver! I followed behind, moved into the right lane and slowed down to take this photo.

Your drivers drive WAY TOO FAST in subdivision s. They already killed a neighbors dog just 2 summers ago. Please tell your driver to slow it down! I know they have trackers so you all know. This is really just ridiculous... putting people, kids and animals in harm's way. SLOW IT DOWN!

This compliant is coming from branson missouri . Route that includes Eagle rock Rd. Your driver was just through here about 10 minutes ago. Again, SLOW IT DOWN!

the package was not delivered to 16295 hardwick mountain drive
gordonsville va 22942 if the package came back to the warehouse I will come pick up.
I have already filed a formal complaint case# [protected] I have already filed with the better business bureua.
I was told the package was placed in my mail box we have video cameras that alert us when someone is at the house.
no alert came through also reviewed from 9/1/19 forward and again no footage of any driver.
this is so sad and unacceptable
VERY UNHAPPY CUSTOMER

On sept 6th 2019 at 1:20 pm I finally was able to catch the plate # of the Fed ex driver on our street. He has been hailed down many times for doing excessive speeding on our rural lane. Driver doing 50 to 60 miles an hour between posted " Watch children Signs" is not acceptable to the families on this road. The plate number on said vechicle
is West Virginia NRV 680. Please submit to our local Fed Ex office. A few neighbors were outside when we heard him flying down the hill towards us.. as our children normally ride their bikes after school we walked up to the road to flag him down and ask that he please slow down. He slid to a stop rolled, down his window and said whats the problem. My husband ask" if he couldnt slow down a bit ...and was he in a hurry". His rude reply was " Yes I am, as he rolled his window up while speeding away" Please ask this particular driver. to follow the laws and slow down. This particular driver is a hazard to us residents and our children. Accidents do happen and until now we have been lucky.. I felt the need to report him and have on record, In case he continues to act in this irresponsible manner and one of our children are hurt by his actions . Please address this matter with the necessary people in our area to slow him down. Thank You
Residents of Yukon Hill Road Greysville PA

I ordered several things from Walmart and they were delivered by Fedex, following tracking numbers. [protected], [protected], [protected], [protected], [protected] and [protected]. I waited 3 days for the delivery and each time the driver provided an excuse and never showed. First he said the address was wrong, it was not, then he said he could not scan the barcode.
I work Mon thru Friday from 8AM until 5 PM. I have asked my sister favors for the past 3 days to be at my house in which she remained there from 8 AM until 8 PM and Fedex has never showed up. I have called the Fedex customer service line a minimum of 10 times in which I have received any resolve. Every time I call they go thru the entire history and offer me solution.

Finally today, I was optimistic about receiving my packages and only to receive an alert saying my packages were rescheduled for tomorrow. I am beyond frustrated and absolutely disappointed in this level of service from Fedex. In the past I have heard great things about Fedex which makes this entire situation even more troubling.

I would like to request a complete refund of my packages and I need my packages delivered today Thursday 9/5/19. I have no one else I can ask to go and wait in the Fedex truck.

Your prompt attention is greatly appreciated.

Nadine
***I can be reached via telephone at [protected] or email at [protected]@gmail.com

FIRE Jordan Hagen IMMEDIATELY! There is something wrong with your company if you allow this type of person to continue working for you! Read the following:
WEST VALLEY CITY — Police arrested a man they say tortured and killed kittens and then told officers he would probably do it again.
Jordan Hagen, 27, of West Valley City, was booked into the Salt Lake County Jail for investigation of three felony counts of torture of a companion animal.
On Monday, Hagen's roommate called police to report "the suspect had violently killed his cats, " according to a Salt Lake County Jail report.
When questioned by officers, Hagen told them that "he had been strangling his kittens and told his roommate that he needed to get rid of them for their safety, " the report states.
Hagen said he "got angry" at one of the kittens and "beat it to death, " then "used the body of the dead kitten to beat the other kitten into paralysis, " according to the report.
The second kitten, while close to death, was put in a box and left to die either from its injuries or starvation, the report states.
"Suspect openly admitted to his actions and claimed that he has done it before and may do it again, " according to the report.

We watched a fed ex van driving slowly by as if lost. He passed our house, did a u turn in the intersection, and stopped in front of the house next door. He got out and tossed a package on the ground, then drove away. My husband walked over to check and the package was for me. I was on the porch when he turned around but he didn't see me.
8/30/2019. Approx 10:45 am.
Stephanie Richardson
111 e 200 s #12 box 782
Duchesne, Ut 84021
[protected]

We have enough accidents on this block. But apparently FedEx doesn't have to follow the rules. I don't know why it surprised me, but when I heard a vehicle speeding up I was surprised to look up and see a FedEx truck barreling through the intersection with absolutely no regard to the small children nearby. We are a half a block from an elementary school, there are small children that play in this area year round. He was going too fast to even get a truck or license plate number. Not that I think the corporate office would do a darn thing about it even if I did.

Fed Ex is the most offfensive company. It is very difficult to get to agent and the automated help is absolutely worthless.
They really make it VERY difficult for person getting a package. If requies a signiture you can wait around all day and then still miss drive either he never made delivery attempt or hardly knoked on door or gave time for you to get to door. So mary times they have said final delivery attempt and this is only door tag ever received and you have to take your time to drive to Greenbille to pick up after you had already paid an excessive amount for shipping. If they could get act together missed deliveries and incidents like this would be less frequent. I would urge any seller if they want a happy buyer DO NOT USE FED EX.

Also, My house has a porch on the front and rather than bothering to put at door or under prch the leave right at edge of porch where fully visible and where it will get rained on. A little more effort would be appreciated. I do not know what kind of training and what sort of people are hired by Fed Ex but something is lacking somewhere.