Menu
Categories Consumer FAQ Business FAQ
FAQ
Consumer FAQ Business FAQ
For Business Write a review File a complaint
Sign Up
For Business Write a review File a complaint
CB Shipping and Logistics FedEx General
FedEx

FedEx review: General

R
Author of the review
2:58 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

This is a general critique of all the FedEx Corporation stores. The services have become increasingly deficient and defective in the following ways:

they have ERADICATED the hard-drive technology allowing use of CD-ROMs on their computers. Now you can only use flashdrives for viewing any stored information. When I inquired the reason, the staff stated "progress" and that the CDs were "obsolescent technology". So apparently is customer options!

they have ERADICATED the time-suspension function on their computer system for holding your place online for ten minutes when you need to add money to your card so that you don't lose your place on the internet and have to start looking all over again to find it! NOW you DO! You must LOG OUT when you need to add money, thus getting ripped-off for the EXTRA time you now PAY FedEx per minute finding it again! Even though the computer usage fee is only $.40 a minute, that is still almost TWICE what it used to be when costing only a quarter!

they have ERADICATED the INSERT card method of payment processing and replaced it with the SWIPE method at the computers and photocopiers... which not only ALLOWS them to rip you off by not showing how much you have spent UNLESS you can get a printout receipt (which sometimes DOESN'T work), but it causes other "glitches". One time when I was having technical problems at a DC area store and went to go to a Silver Springs, Maryland store, I had a five dollar balance remaining on the card I brought with me to use at the other store. By the time I got there and put the card in the machine it showed ZERO! HOW did FIVE dollars simply VANISH off the card?! Unless they "ZIPPED" it off electronically somehow! Not only that, bt when I put $1 on the card and made ONE color photocopy print for $.65, the machine then told me I didn't "have enough money on the card for continued use"! Apparently it couldn't compute, because $1.00-.65 leaves a balance of $.35... ENOUGH for TWO black/white photocopies at $.15 each!

I have been informed by staff they are ERADICATING the convenient card dispenser/loader kiosks! The store in Bethesda, Maryland already DOESN'T have one. You have to not only rely on the counter clerks to tell you what your balance remaining on the card is BUT you have to pay THEM now to "load it" for you. VERY INconvenient if they are busy. IF THAT will be he ONLY way then customers better start printing out ALL their transaction receipts from photocopier and computer use.

The staff AND management at the two DC stores on Seventh Street NW have gotten WORSE. One of them used to have at least ONE employee knowledgeable about the computer system. The last time I dealt with him about it even he "played dumb" and pretended he didn't know how to do a screenshot saver operation. A recent time I went there and tried to do it again, the staff (AND manager) "informed" me that the function had been ERADICATED from the FedEx computer system due to a "reset". So I had to get a refund for WASTING money to find that out. I then went to the store up the street, where the manager told me the SAME thing. I had to run all the way out to the Silver Springs store in Maryland to find out HOW it was done and that they had LIED to me in the DC stores! Most recently when I went to that first store on a Saturday, they had only ONE clerk at the counter to serve customers there and help those at the computers and printers. This store used to have TWO. Of the two photocopiers and computers, one of each wasn't working! When I got on the other computer and found what I wanted and saved it to print out, the printer WASN'T working! I "burned" the ten bucks WASTING time WAITING for the clerk to come help me find out the reason the ONE printer (they used to have TWO but believe it or not they have LESS business than they used to) wasn't functioning because she was alone and busy with another customer. And BECAUSE it wasn't working, I COULDN'T print out the receipt showing how much I had spent on it! BUT I always KEEP my kiosk receipts of how much I loaded on the card. So I brought the card and receipt to her to get a refund and she told me I had to WAIT until Monday for the manager to do it!

And the WORST thing about FedEx is there is NO email customer service address to send your complaints to for a PERSONAL response! It's all "virtual" now.

More
Send message
Copy link
Report
0 comments
Add a comment

More FedEx reviews & complaints

FedEx - Poor service 78
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
FedEx - Lying about attempted delivery 56
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
FedEx - tuition reimbursement not paid out 7
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
FedEx - delivery exception security delay 5
FedEx - Bad driver 43
FedEx - Speeding driver 1
FedEx - Complaint 1
FedEx - package
FedEx - delivery of large packages
FedEx - Service bad service 1
View all FedEx reviews and complaints

  1. FedEx Contacts

  2. FedEx phone numbers
    +1 (800) 463-3339
    +1 (800) 463-3339
    Click up if you have successfully reached FedEx by calling +1 (800) 463-3339 phone number 9 9 users reported that they have successfully reached FedEx by calling +1 (800) 463-3339 phone number Click down if you have unsuccessfully reached FedEx by calling +1 (800) 463-3339 phone number 2 2 users reported that they have UNsuccessfully reached FedEx by calling +1 (800) 463-3339 phone number
    64%
    Confidence score
    USA and Canada
    +1 (800) 003-3339
    +1 (800) 003-3339
    Click up if you have successfully reached FedEx by calling +1 (800) 003-3339 phone number 0 0 users reported that they have successfully reached FedEx by calling +1 (800) 003-3339 phone number Click down if you have unsuccessfully reached FedEx by calling +1 (800) 003-3339 phone number 1 1 users reported that they have UNsuccessfully reached FedEx by calling +1 (800) 003-3339 phone number
    Mexico
    800 733 339
    800 733 339
    Click up if you have successfully reached FedEx by calling 800 733 339 phone number 1 1 users reported that they have successfully reached FedEx by calling 800 733 339 phone number Click down if you have unsuccessfully reached FedEx by calling 800 733 339 phone number 0 0 users reported that they have UNsuccessfully reached FedEx by calling 800 733 339 phone number
    100%
    Confidence score
    New Zealand
    1800 535 800
    1800 535 800
    Click up if you have successfully reached FedEx by calling 1800 535 800 phone number 1 1 users reported that they have successfully reached FedEx by calling 1800 535 800 phone number Click down if you have unsuccessfully reached FedEx by calling 1800 535 800 phone number 0 0 users reported that they have UNsuccessfully reached FedEx by calling 1800 535 800 phone number
    100%
    Confidence score
    Ireland
    800 033 339
    800 033 339
    Click up if you have successfully reached FedEx by calling 800 033 339 phone number 2 2 users reported that they have successfully reached FedEx by calling 800 033 339 phone number Click down if you have unsuccessfully reached FedEx by calling 800 033 339 phone number 0 0 users reported that they have UNsuccessfully reached FedEx by calling 800 033 339 phone number
    100%
    Confidence score
    South Africa
    800 988 1888
    800 988 1888
    Click up if you have successfully reached FedEx by calling 800 988 1888 phone number 1 1 users reported that they have successfully reached FedEx by calling 800 988 1888 phone number Click down if you have unsuccessfully reached FedEx by calling 800 988 1888 phone number 0 0 users reported that they have UNsuccessfully reached FedEx by calling 800 988 1888 phone number
    100%
    Confidence score
    China
    +1 (800) 209-6161
    +1 (800) 209-6161
    Click up if you have successfully reached FedEx by calling +1 (800) 209-6161 phone number 0 0 users reported that they have successfully reached FedEx by calling +1 (800) 209-6161 phone number Click down if you have unsuccessfully reached FedEx by calling +1 (800) 209-6161 phone number 0 0 users reported that they have UNsuccessfully reached FedEx by calling +1 (800) 209-6161 phone number
    India
    120 003 200
    120 003 200
    Click up if you have successfully reached FedEx by calling 120 003 200 phone number 1 1 users reported that they have successfully reached FedEx by calling 120 003 200 phone number Click down if you have unsuccessfully reached FedEx by calling 120 003 200 phone number 0 0 users reported that they have UNsuccessfully reached FedEx by calling 120 003 200 phone number
    100%
    Confidence score
    Japan
    +1 (877) 339-2774
    +1 (877) 339-2774
    Click up if you have successfully reached FedEx by calling +1 (877) 339-2774 phone number 0 0 users reported that they have successfully reached FedEx by calling +1 (877) 339-2774 phone number Click down if you have unsuccessfully reached FedEx by calling +1 (877) 339-2774 phone number 0 0 users reported that they have UNsuccessfully reached FedEx by calling +1 (877) 339-2774 phone number
    Canada, Tech Support
    +44 345 607 0809
    +44 345 607 0809
    Click up if you have successfully reached FedEx by calling +44 345 607 0809 phone number 1 1 users reported that they have successfully reached FedEx by calling +44 345 607 0809 phone number Click down if you have unsuccessfully reached FedEx by calling +44 345 607 0809 phone number 0 0 users reported that they have UNsuccessfully reached FedEx by calling +44 345 607 0809 phone number
    100%
    Confidence score
    United Kingdom
    +44 247 670 6660
    +44 247 670 6660
    Click up if you have successfully reached FedEx by calling +44 247 670 6660 phone number 1 1 users reported that they have successfully reached FedEx by calling +44 247 670 6660 phone number Click down if you have unsuccessfully reached FedEx by calling +44 247 670 6660 phone number 1 1 users reported that they have UNsuccessfully reached FedEx by calling +44 247 670 6660 phone number
    United Kingdom
    +61 132 610
    +61 132 610
    Click up if you have successfully reached FedEx by calling +61 132 610 phone number 2 2 users reported that they have successfully reached FedEx by calling +61 132 610 phone number Click down if you have unsuccessfully reached FedEx by calling +61 132 610 phone number 1 1 users reported that they have UNsuccessfully reached FedEx by calling +61 132 610 phone number
    33%
    Confidence score
    Australia
    +55 112 169 7000
    +55 112 169 7000
    Click up if you have successfully reached FedEx by calling +55 112 169 7000 phone number 1 1 users reported that they have successfully reached FedEx by calling +55 112 169 7000 phone number Click down if you have unsuccessfully reached FedEx by calling +55 112 169 7000 phone number 0 0 users reported that they have UNsuccessfully reached FedEx by calling +55 112 169 7000 phone number
    100%
    Confidence score
    Brazil
    +54 810 333 3339
    +54 810 333 3339
    Click up if you have successfully reached FedEx by calling +54 810 333 3339 phone number 1 1 users reported that they have successfully reached FedEx by calling +54 810 333 3339 phone number Click down if you have unsuccessfully reached FedEx by calling +54 810 333 3339 phone number 0 0 users reported that they have UNsuccessfully reached FedEx by calling +54 810 333 3339 phone number
    100%
    Confidence score
    Argentina
    +43 800 123 800
    +43 800 123 800
    Click up if you have successfully reached FedEx by calling +43 800 123 800 phone number 1 1 users reported that they have successfully reached FedEx by calling +43 800 123 800 phone number Click down if you have unsuccessfully reached FedEx by calling +43 800 123 800 phone number 0 0 users reported that they have UNsuccessfully reached FedEx by calling +43 800 123 800 phone number
    100%
    Confidence score
    Austria
    +32 27 527 575
    +32 27 527 575
    Click up if you have successfully reached FedEx by calling +32 27 527 575 phone number 1 1 users reported that they have successfully reached FedEx by calling +32 27 527 575 phone number Click down if you have unsuccessfully reached FedEx by calling +32 27 527 575 phone number 0 0 users reported that they have UNsuccessfully reached FedEx by calling +32 27 527 575 phone number
    100%
    Confidence score
    Belgium
    +45 70 233 332
    +45 70 233 332
    Click up if you have successfully reached FedEx by calling +45 70 233 332 phone number 1 1 users reported that they have successfully reached FedEx by calling +45 70 233 332 phone number Click down if you have unsuccessfully reached FedEx by calling +45 70 233 332 phone number 0 0 users reported that they have UNsuccessfully reached FedEx by calling +45 70 233 332 phone number
    100%
    Confidence score
    Denmark
    +358 10 800 515
    +358 10 800 515
    Click up if you have successfully reached FedEx by calling +358 10 800 515 phone number 1 1 users reported that they have successfully reached FedEx by calling +358 10 800 515 phone number Click down if you have unsuccessfully reached FedEx by calling +358 10 800 515 phone number 0 0 users reported that they have UNsuccessfully reached FedEx by calling +358 10 800 515 phone number
    100%
    Confidence score
    Finland
    +33 140 855 660
    +33 140 855 660
    Click up if you have successfully reached FedEx by calling +33 140 855 660 phone number 1 1 users reported that they have successfully reached FedEx by calling +33 140 855 660 phone number Click down if you have unsuccessfully reached FedEx by calling +33 140 855 660 phone number 0 0 users reported that they have UNsuccessfully reached FedEx by calling +33 140 855 660 phone number
    100%
    Confidence score
    France
    +49 61 076 840 660
    +49 61 076 840 660
    Click up if you have successfully reached FedEx by calling +49 61 076 840 660 phone number 1 1 users reported that they have successfully reached FedEx by calling +49 61 076 840 660 phone number Click down if you have unsuccessfully reached FedEx by calling +49 61 076 840 660 phone number 0 0 users reported that they have UNsuccessfully reached FedEx by calling +49 61 076 840 660 phone number
    100%
    Confidence score
    Germany
    +39 199 151 119
    +39 199 151 119
    Click up if you have successfully reached FedEx by calling +39 199 151 119 phone number 2 2 users reported that they have successfully reached FedEx by calling +39 199 151 119 phone number Click down if you have unsuccessfully reached FedEx by calling +39 199 151 119 phone number 0 0 users reported that they have UNsuccessfully reached FedEx by calling +39 199 151 119 phone number
    100%
    Confidence score
    Italy
    +31 800 0222 333
    +31 800 0222 333
    Click up if you have successfully reached FedEx by calling +31 800 0222 333 phone number 1 1 users reported that they have successfully reached FedEx by calling +31 800 0222 333 phone number Click down if you have unsuccessfully reached FedEx by calling +31 800 0222 333 phone number 0 0 users reported that they have UNsuccessfully reached FedEx by calling +31 800 0222 333 phone number
    100%
    Confidence score
    Netherlands
    +47 63 940 300
    +47 63 940 300
    Click up if you have successfully reached FedEx by calling +47 63 940 300 phone number 1 1 users reported that they have successfully reached FedEx by calling +47 63 940 300 phone number Click down if you have unsuccessfully reached FedEx by calling +47 63 940 300 phone number 0 0 users reported that they have UNsuccessfully reached FedEx by calling +47 63 940 300 phone number
    100%
    Confidence score
    Norway
    +351 707 244 144
    +351 707 244 144
    Click up if you have successfully reached FedEx by calling +351 707 244 144 phone number 1 1 users reported that they have successfully reached FedEx by calling +351 707 244 144 phone number Click down if you have unsuccessfully reached FedEx by calling +351 707 244 144 phone number 1 1 users reported that they have UNsuccessfully reached FedEx by calling +351 707 244 144 phone number
    Portugal
    +7 495 788 8881
    +7 495 788 8881
    Click up if you have successfully reached FedEx by calling +7 495 788 8881 phone number 1 1 users reported that they have successfully reached FedEx by calling +7 495 788 8881 phone number Click down if you have unsuccessfully reached FedEx by calling +7 495 788 8881 phone number 0 0 users reported that they have UNsuccessfully reached FedEx by calling +7 495 788 8881 phone number
    100%
    Confidence score
    Russia
    +34 915 209 060
    +34 915 209 060
    Click up if you have successfully reached FedEx by calling +34 915 209 060 phone number 1 1 users reported that they have successfully reached FedEx by calling +34 915 209 060 phone number Click down if you have unsuccessfully reached FedEx by calling +34 915 209 060 phone number 0 0 users reported that they have UNsuccessfully reached FedEx by calling +34 915 209 060 phone number
    100%
    Confidence score
    Spain
    +46 40 169 160
    +46 40 169 160
    Click up if you have successfully reached FedEx by calling +46 40 169 160 phone number 1 1 users reported that they have successfully reached FedEx by calling +46 40 169 160 phone number Click down if you have unsuccessfully reached FedEx by calling +46 40 169 160 phone number 0 0 users reported that they have UNsuccessfully reached FedEx by calling +46 40 169 160 phone number
    100%
    Confidence score
    Sweden
    +41 448 744 160
    +41 448 744 160
    Click up if you have successfully reached FedEx by calling +41 448 744 160 phone number 1 1 users reported that they have successfully reached FedEx by calling +41 448 744 160 phone number Click down if you have unsuccessfully reached FedEx by calling +41 448 744 160 phone number 0 0 users reported that they have UNsuccessfully reached FedEx by calling +41 448 744 160 phone number
    100%
    Confidence score
    Switzerland
    +90 444 9339
    +90 444 9339
    Click up if you have successfully reached FedEx by calling +90 444 9339 phone number 1 1 users reported that they have successfully reached FedEx by calling +90 444 9339 phone number Click down if you have unsuccessfully reached FedEx by calling +90 444 9339 phone number 0 0 users reported that they have UNsuccessfully reached FedEx by calling +90 444 9339 phone number
    100%
    Confidence score
    Turkey
    +966 122 329 999
    +966 122 329 999
    Click up if you have successfully reached FedEx by calling +966 122 329 999 phone number 1 1 users reported that they have successfully reached FedEx by calling +966 122 329 999 phone number Click down if you have unsuccessfully reached FedEx by calling +966 122 329 999 phone number 0 0 users reported that they have UNsuccessfully reached FedEx by calling +966 122 329 999 phone number
    100%
    Confidence score
    Saudi Arabia
    +971 42 183 860
    +971 42 183 860
    Click up if you have successfully reached FedEx by calling +971 42 183 860 phone number 1 1 users reported that they have successfully reached FedEx by calling +971 42 183 860 phone number Click down if you have unsuccessfully reached FedEx by calling +971 42 183 860 phone number 0 0 users reported that they have UNsuccessfully reached FedEx by calling +971 42 183 860 phone number
    100%
    Confidence score
    UAE
    +852 27 303 333
    +852 27 303 333
    Click up if you have successfully reached FedEx by calling +852 27 303 333 phone number 1 1 users reported that they have successfully reached FedEx by calling +852 27 303 333 phone number Click down if you have unsuccessfully reached FedEx by calling +852 27 303 333 phone number 0 0 users reported that they have UNsuccessfully reached FedEx by calling +852 27 303 333 phone number
    100%
    Confidence score
    Hong Kong
    +65 67 432 626
    +65 67 432 626
    Click up if you have successfully reached FedEx by calling +65 67 432 626 phone number 1 1 users reported that they have successfully reached FedEx by calling +65 67 432 626 phone number Click down if you have unsuccessfully reached FedEx by calling +65 67 432 626 phone number 0 0 users reported that they have UNsuccessfully reached FedEx by calling +65 67 432 626 phone number
    100%
    Confidence score
    Singapore
    +82 23 338 000
    +82 23 338 000
    Click up if you have successfully reached FedEx by calling +82 23 338 000 phone number 1 1 users reported that they have successfully reached FedEx by calling +82 23 338 000 phone number Click down if you have unsuccessfully reached FedEx by calling +82 23 338 000 phone number 1 1 users reported that they have UNsuccessfully reached FedEx by calling +82 23 338 000 phone number
    South Korea
    More phone numbers
  3. FedEx emails
  4. FedEx address
    Three Galleria Tower 13155 Noel Road, Suite 1600, Dallas, Connecticut, 75240, United States
  5. FedEx social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 05, 2024
FedEx Category
FedEx is ranked 1 among 89 companies in the Shipping and Logistics category
#01 FedEx FedEx #02 Flexport Flexport #03 Shipstation Shipstation #04 SF Express SF Express #05 XPO Logistics XPO Logistics

Most discussed FedEx complaints

Fedex don't deliver on time!
3
(opinions to this review)
 Delivery
2
(opinions to this review)
 Delivery carelessness
1
(opinions to this review)
 Shipping/tracking
1
(opinions to this review)
 no knocking to see if anyone was home
1
(opinions to this review)
FedEx Alternatives
American Carrier Services 5 reviews Ship Skis 1 review We Will Transport It 6 reviews Air 7 Seas Transport Logistics 11 reviews West Coast Shipping 8 reviews