CB Shipping and Logistics FedEx Wrongful billing/mistake in delivery

FedEx review: Wrongful billing/mistake in delivery

Tania K of MANHASSET, US

Oct 30, 2023 2:15 pm EDT

Verified customer

Featured review

How a company so horrendously unable to provide customer service is still in business, I don’t know. Saying that FedEx has the worst customer service I have ever experienced is understatement.

I went to a FedEx office to ship a package of legal documents abroad. Due to your employee’s mistake, not all information required for delivery was entered into the system, more specifically, a contact number for the recipient and the sender. In addition, the local FedEx claimed that they had attempted a delivery, which is not true because the recipient stays at home and can’t leave the house due to injury, so I know for a fact that the local FedEx branch just never attempted a delivery.

After this debacle, the package was received back in the US and despite my numerous calls to FedEx customer service, enduring their condescending attitudes (customer service rep Chloe) and suggestion to just go to DHL and UPS, the sending office finally agreed to take responsibility for their own mistake, which I appreciated, and re-shipped the package at no cost to me. This time the package was delivered.

A couple of weeks later, I received an invoice from FedEx for $134.79 which turned out to be the cost of the return of the first shipment. Despite calling the phone number for Revenue Services on the invoice more than 10 times, I wasn’t able to speak with a representative. The sending office wasn't able to connect with the Revenue Services either. I was eventually transferred to someone who was completely uninterested in helping or even understanding the issue, and I was given robotic answers as to how regardless of whose fault it was that the shipment came back, it was my responsibility to pay. Which obviously is absurd!

I was then told by Revenue Services that a case had been opened and I will receive an answer within 72 hours. Never received a word.

I am astounded by the lack of professionalism of FedEx. Spending hours of customer's time trying to remedy a situation they had no part in, and trying to avoid paying for the company's negligence is astounding to say the least. FedEx has complete and utter disregard for customer service.

Claimed loss: I haven't claimed loss despite their negligenece, but will not be paying for FedEx incompeyency. Invoice [protected] dd 10/17/2023

Desired outcome: Answer from FedEx Customer Service.

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