Finish Line
Reviews and Complaints

I placed an order for a pair of airmax 2014 about a day ago. When I ordered the sneakers the customer service representative sounded like they were unprofessional. They told me the shoe was in stock and charged my credit card.the shoe size was showing in stock online at the time of purchase. It seems they may be hooking themselves up or their friends or families. Then a day later I got an email conformation that the order was cancelled because the shoe was not in stock! What a terrible business and VERY POOR customer service practices! I WILL NEVER PURCHASE ANYTHING FROM THIS PARTICULAR BUSINESS AGAN!

The salesperson was nice and helpful. The problem started when I got to the cashier. I inspected the shoes, Nike Air Max+ 2013 costing $179.99. The shoelace was dirty with some orange stuff. I asked the cashier if I can get free shoelaces or another pair of shoes. The cashier shows it to an apparent caucasian manager w/ tattoos on his arm. The manager looks and says "uhh its just a dirty shoelace..." I reply "ok then let me have another pair." The manager says "ok fine just give him a finishline shoelace" in disgust. The manager tells me to go get my shoelace. I ask him "umm where?" Manager tells me to go look for it. The cashier finally helps me find them. Finally I am about to pay and the cashier ask if I want to give to charity for children. I say no. Then cashier says "not even $1?!" I say no. The manager replies "we gave you free shoelace and you won't even donate $1?" It is obvious this idiot manager is telling me im a cheap ### without literally saying it. I reply "ok then i don't want your shoelace so get me another pair of shoes." The cashier says theres no more (which is a complete lie - lazy sales tactics to do least amt of work). Then I reply "I can go to another store for these shoes." They stop talking and I pay for my shoes. They give me a receipt and never say anything else. No "thank you" or "have a good day." Am i doing them a favor by purchasing from their store? Did the idiot manager do me a favor by giving me free shoelaces for a new pair of shoes w/ dirty shoelace? I choose to donate $35/mo for a child in South America instead of giving money to a store where idiot sales people can look good. So I am supposed looked upon with judgmental eyes? When I walked toward the entrance the initial salesman said "thanks." I told him his manager and cashier are jerks. He replied "sorry about that." I told him if it wasn't for him I would just walk out. It's like eating at a restaurant where the food sucks. The waitress doesn't deserve to be mistreated when food isnt cooked right. I will definitely not be returning to this store. In addition, I got home and inspected the shoes. These shoes have definitely been worn before and returned. There are dirty marks everywhere. Do not shop here. Rude people w/ exception to one, dirty shoes, judgmental workers.

#finishline is the worst site ever. I have been shopping for over 10 years with finish line and spend thousands of dollars a month to be treated like some type of high schooler! I am telling ALL that I know not to shop here anymore and that is quite a few people so I am sure there will be a financial dent! Even if its little I'm fine with that. The website is HORRIBLE on release days and the customer service and supervisors appear to lack remorse of any sort! My basketball teams will not use any of their products again. I am switching to either footlocker or foot action! I was up for 3 hours trying to place an order to be advised that the merchandise was out of stock AND the still kept my money telling me the system will release in shortly! So finish line take money but you still do not receive the product!

I am completely disappointed with everything they have done! First, they send me the wrong shoes, so I spent about 100 dollars for a gift that my boyfriend still hasn't received. I ordered them "Rushed, " 5 days before Christmas, and the shoes we received came late. I now understand that paying the extra $20 for the delivery is a sham, even though it is advertised all over their webpage. It is now the 4th, and I'm still fighting with finish line. They said they would send me out a return label for these cheap shoes that I didn't order, that were sent to my boyfriend, and send his correct shoes to him. However, I have seen NOTHING. I want my money back, but I can't get in contact with these people ever since my first call to inform them of their huge mistake! Terrible service; I vow to never shop there again.

Finish Line.com takes your order, but you never recieve a product. Eventually, they cancel your order but you NEVER can talk to anyone. Holding for 1 hour + then get hung up on. No response from email either. They are listing products they don't have in stock. I could go on and on... Very shady company and should be shut down. Never had such a horrible experience with a company.

I ordered two baltimore orioles full zip hoodies on november 19. When I received one of the hoodies on november 26, I found that they had sent me a hoodie with the logo of the boston red sox! Upon checking the website, I found that they had changed my entire order to boston red sox logos. I emailed them for 3 days (During which time I also attempted to call their customer service number, which always replied that they were experiencing extremely high call volume... Big surprise! And to call back tomorrow. It said this for three days in a row.)
Still waiting for the second wrong logo hoodie, and then I may just take the whole mess back to a local store.
I will never buy anything from this company again, and would not recommend them to anyone.

I was standing at the counter at Finish Line on February 25, 2012. I was ignored by the cocky little girl who was on the phone for about six minutes. Then one red headed white guy walks up and asks me to scoot over so his customer could pay. Then another very rude little punky worker asked me to move so he could check someone out when I said "uh, I am a customer too" Well I waited while they made me stand to the side and then the same rude guy starts checking me out and telling me "He's got me" he was being so rude and the little girl who ignored me was huffing and puffing because she thought it was funny her friend was being rude to me. I have bought about 14 pairs of shoes in 2012 alone. I will never buy from finish line again as long as I live. They hire little punks to work there and no adults are present to control the teen party.

I ordered 4 shirts for my nephew for Christmas on 11/29/11. On 12/8/11, I received 1 shirt in the mail. By 12/20, I had not received anymore shirts. I called customer service who let me know they were having a hard time locating the shirts because they don't have a warehouse, they have to reach individual stores to send the shirts. I spoke to a Priscilla who offered me a $20 gift card to offset the cost of one of the shirts, but that they had no idea when the shirts would be mailed. I then asked to speak to a supervisor who told me they were in contact with a couple of stores and I would have the shirts by 12/23. It's 1/13/11 and I have still not received the shirts or the gift card. I called the last week of December and was told I would be getting a refund for the shirts. As of 1/13/11, I still have not received a refund. I have asked my bank to get involved re this complaint. I plan to carry on this complaint until Finish Line gives me my well deserved refund.

Placed an order for Nike Air Max Kids 2011 white on cyber monday for 50% off the original price. Received banged up 2009 shoes instead. $50 cheaper shoe than I had originally purchased. I called customer service to complain but there was no proof I purchased the 2011 shoes. On the email and confirmation it just says Air Max and not the year. I was "told" by customer service the shoes I wanted were NOT on sale on cyber monday. How do I know that? There is no way I could confirm that. She informed me I purchased the wrong shoe by accident. That was lie. The two shoes look nothing alike. I know 100% for sure I purchased the NIke Air Max 2011 however Finishline customer service does not believe me. They claim I purchased the 2009. There is an obvious price difference between shoes. I did not want the 2009 shoes, but I am stuck with them and unable to get the 2011 at the cyber monday rate. I am extremely upset.

On 12/29/10 My husband bought a pair of sale sneakers in the York PA Finish Line ( store # 137) from Cory. Cory took my husband’s card tried to make the transaction, telling us that Finish Line’s server was down, and asked us to pay cash. We were suspicious since the credit card register used looked like the sale went through. We asked to speak to Store Manager ( Mike Buckle) and he said the same thing. However he tried again, and this time the charge went through. When we got home, there were not one but two pending charges for the same amount on our card. I called the finish line store Manager, who was useless and told us to call customer service. Now six days later the first $42 charge is permanent and the second $42 charge is still pending!

I bought a pair of sneakers in April of 2011. Come to find out in July of 2011 I was signed up for a Sports illustrated subscription. When I saw the charges on my credit card I called them to find out how this subscription happened. They told me I signed up for a promotion from Finish Line the sneaker store. I never signed up for any promotion not did I speak to anyone about this at the time. This is a scam. I paid with a credit card and then they signed me up for recurring charges for the magazine. This is a poor business practice and I hope everyone avoids shopping there. They lost a customer for life!

I had the worst experience of shopping in Finish Line, located at Polaris Fashion Place in Columbus Ohio. I never mistreated this badly in my entire life.

First, be aware that cashiers of Finish Line charge extra money in the name of donations at checkout. Despite I clearly said NO to the cashier’s request for donations, she added unauthorized donations to the total charge. Most shoppers would not notice this sneaky extra charge unless they examine the receipt carefully. In response to my complaints, the store manager said ‘Shame on You.’ Shame for what? . Shame for refusing to pay unwanted donations? I don’t believe in donations through for-profit companies, because they can misuse the customers’’ donations in order to reduce their tax liabilities.

Followed are more details of what happened in the afternoon on Dec. 27, 2010.

My son wanted to buy a sweater in Finish Line at Polaris by using the gift card of $50 he received for Christmas. At checkout, the cashier asked for donations but I clearly said ‘NO.’ After she swapped my son’s gift card, however, I noticed that the amount charged was incorrect. When I asked about it, she said that the amount included taxes and some donations. Dumfounded, I asked her to correct the unauthorized donations. Without any explanation or apology, she cancelled the charge.

What followed after cancelation was unbelievable. The cashier refused to accept the gift card for the payment because she said the cancelation froze the gift card for 24 hours. I said to her, ‘you saw the gift card has 50 dollar value when you swapped it. You know that you will have $50 in 24 hours. Can you accept it?.’ Well, she continued to refuse. My son was obviously disappointed because he was not able to buy it right away. I got upset because the cashier was responsible for freezing my son’s gift card by charging unauthorized donations.

To resolve this, I was waiting for more than 30 minutes to see the manager. However, the manager was a lot worse than the cashier was. Without offering any apology, he repeated there was nothing he could do. His response was entirely ‘take or leave.’ When I raised my voice out of frustration, he threatened me to bring security guards. The manager was verbally abusive by saying “Shame on You.” Furthermore, while I was leaving, I found that store employee had been videotaping my son and me, perhaps for the entire time. I could not help but scream “You B****D.”

I am a proud mom. I am even more grieving because I was mistreated and humiliated by the store manager in front of my son.

I just recently quit Finish Line and just wanted to give everybody a heads up and show them how they treat their employees. Our District Manager, Donald Goode constantly puts pressure on everyone. He's been known to clean house, aka fire entire store staff. You can't enjoy off days, because half the time your called into work. Managers and Associates are expected to come in when they are called, no matter what they are doing. If you don't, then you get treated like your worthless. Our MIT's are on call at all times, if they need you somewhere asap, you better be on your way in next few hours, even though its in another state. I would compare Finish Line to a communist regime that threatens and uses scare tactics on their employees, many of which are high schoolers. Morale is nonexistent, customer service doesn't exist. Our store manager looked like he was 12. Definitely had Napoleon Syndrome. Thankfully, I no longer work there and I would definitely not allow anyone I know to be treated like crap there as well.

1/3/2011

On 12/29/10 My husband bought a pair of sale sneakers in the York PA ( store # 137) from Cory. Cory took my husband's card tried to make the transaction, telling us that Finish Line's server was down, and asked us to pay cash. We were suspicious since the credit card register used looked like the sale went through. We asked to speak to Store Manager ( Mike Buckle) and he said the same thing. However he tried again, and this time the charge went through. When we got home, there were not one but two pending charges for the same amount on our card. I called the store Manager, who was useless and told us to call customer service. After a 34 minute wait, I asked to speak with a supervisor ( Scott Tollen or Tolland) and he said they do not see any record of two charges for the same item. Now six days later the first $42 charge is permanent and the second $42 charge is still pending. I am waiting to see if the second charge goes through so I can write to have my credit card company pull it.

I placed an online order with Finish Line on 12/9/10 for 2 pairs of shoes. I ordered ground shipping & was notified the shoes may ship separately from different locations, which was fine as long as I received my order. Well, my shoes did ship separately from different locations & I was billed the $7.99 shipping charge for each pair of shoes! Not only did I end up paying $15.98 for ground shipping for ONE order, but the one pair of shoes was advertised free shipping! So regardless, I should not have had to pay shipping for the shoes which were advertised free shipping.I have made numerous attempts at calling them for an explanation & I have either waited on hold for as long as 40 minutes or I get a busy signal. I also have sent emails inquires regarding this issue & have yet to receive a response. This is by far the worst company I have ever had to deal with, such poor customer service! I will never order from them again!

I ordered a pair of shoes on November 29, 2009. Finally received the shoes a week later. Opened the box and there were two different shoes. Called customer service was on hold for 13 minutes before anyone assisted me. Was told I could send them back via UPS but it would take two to three business days for them to send me a shipping label via email. Finally received the shipping label and sent the shoes back. Was told I would get the correct shoes via 1 day air. It has been four days no shoes. Called customer service again on hold for 14 minutes. The rep called the store and talked with the manager. The manager said its nothing wrong the order was correct. I told her to tell him to open the freaking box and he will see they were two different shoes. He looked in the box and saw the problem. I received a tracking number for the new shipment. It is suppose to be here tomorrow. I hope so. This is the worst company ever. I will NEVER IN MY LIFE order anything else from them. HORRIBLE! HORRIBLE! HORRIBLE! HORRIBLE!

I went into finishline in Northridge to buy a pair of protective spenco insoles for me athletic shoes as I have a disability and spenco insoles cushion impact which allow me to run. The store did not sell spenco, but told me another brand would be as protective. if not, the co-manager said, i could return them for a full refund.

The other brand were allegedly air soles, but it turned out they did not have any air pressure in them, and offered no protection from impact when used.

When I brought them back for a refund after running in them and experiencing high impact and a stressed L4 L5 back injury, the co-manager said finishline would not take them back because they were used, which presented a catch-22 situation of bringing back anything that you use and find defective.

In fact, finishline's receipt information says it will take back defective used merchandise, however the Northridge store simply refused, even though they had suggested I try the product with the promise it could be returned.

I repeatedly asked to speak to the manager, named Jeremiah, but was told he couldn't come out. As it turned out, he did come out and was standing next to me most of the time I was trying to return the bad product, but did not speak and would not reveal who he was.

I've never, ever, seen such absurd behavior on the part of a company, or it's employees. After no satisfaction from the store, or the corporate office on the phone (which simply said the manager of the store can decide what policy to make on returns, even though there was a written guarantee on the receipt), I left and did what anyone should do when finishline or finishline.com rips you off in this way. File a charge back with your bank on the credit card used. Never, ever, pay in cash with this company...and better yet, do not do business with them. Zappos.com offers no hassle returns on all the athletic shoes finishline with their phony discounts has in stock. And, if you read here, you'll see complaints that finishline.com often charges people for shoes that they don't even have in stock.

Truly shameless and disgusting.

2 weeks ago I bought two pairs of kids shoes in Finish Line. I have to say the ones that I purchased are sold only in their stores. The second time my son wore the shoes the Velcro on one broke and cannot be repaired. When I returned to the store for an exchanged I was told that I need a receipt or an original box, which makes all the sense to me. But I did not keep the receipt due to not anticipating for the shoes to fall apart after only two days. When I asked for a copy of a policy on damaged items it could not be provided to me. The best part was when I called the customer service and gave them my credit card number that I used for purchase they pulled up all the information that included my full, name, what it bought, when and even the time of the day. With all that proof they still refused to work with me. I totally understand that there is a policy that they have to go by but when you know that you product fell apart in two weeks you CAN do something about it. Customer service representative also told me that the receipt is the only way I can prove that I purchased the item. Oh I see, I guess my name and a card number means nothing to them. This was my first time buys shoes there and I can tell for sure it will be my last!