Finrite Administrators
Reviews and Complaints

I have lodged a claim on 07.12.2018 at edgars wonderpark - I lost my cell phone and I was asked to pay excess fee of R500.00 of which I paid on 18.12.2018 . I have been calling finrite daily but the consultants there are not helpful at all and don't keep their promises . The last person I spoke to on 21.12.2018 was Thuso Mashego @ 14:29 who promised to call me back within an hour with feedback up to now I am still waiting . I begged to be transferred to their placements dept or to speak to a team leader but all consultants I spoke to refuse to transfer my call, they all say someone will phone me back . On the 31st dec 2018 cell insurance subscriptions was debited but I still have not receive a phone or a courtesy call to keep me updated of the progress of my claim . I am very disappointed with the service I receive from finrite consultants and I am now approaching a month without positive feedback or a cellphone . My details are as follows:
ID NO : [protected]
Kedibone Emily Rabalao
Cell no: [protected]

I reported my phone stolen on the 28th of August 2018. its now been more then a month and i havent reseved any feedback on my claim. i still pay for my insurance but have no phone . i phoned c surance today again they told me it might tke up to 30 days to process my claim its been 30 days already now they say i must phone back in 14 days.

can anybody please assist me in getting a answer from the insurance i am getting frustraited in phoning very week to hear the same story from them

my contact number is [protected]

L kieser

I have called more than 5 times today. They are answering but no one is talking. The only thing I can is background voices. I am so freaken frustrated. I have also sent an email and no one is bothering to respond. What makes me angry is I'm using airtime to call this number and they seem to be having personal conversations at the back. I want to cancel this insurance immediately. I cannot take up with such service

I have insurance from Game for insurance on a Samsung cellphone. Every month my premium is deducted. I reported my phone as broken between April and May 2018.

I went to Game at Greenacres and spoke to Hollard Insurance at the Game store the day after my phone broke. They contacted me almost a month later for a copy of my ID. I emailed my ID to them 3 times but they refuse to acknowledge receipt of these emails. For 5 months I am still paying insurance for a phone which I cannot use.

I have noted on the internet that there are a large number of complaints regarding the service of Hollard and Finite.

I need my phone fixed. I need the insurance cancelled. I am going to lodge many complaints via different websites and social media until I get results.

This is totally unacceptable. Many people are having the same bad service as I am. I am paying for something I have service I have not received and still paying for an insurance of which the item insured is no longer usable.

I switched over from Vodacom last year.
Ever since I purchased my Galaxy S8+, I experienced problems with my monthly Insurance Premium.
In December we managed to sort out the problem, but it continues.
After numerous complaints to both companies the double premium became a single premium and the problem continues monthly.
I should be paying R242 and I'm paying R440?
This now from Jan to August 2018 - If not resolved, I will have to consider cancelling my Insurance

I am very disappointed with the service I received from Edgars and Finrite. I insured a P9 lite in Dec 2016. My phone recently got stolen and visited a nearest Edgars store; I was very alarmed when the sales consultant told me that I was over insured; I learned that they were charging me a premium for a cell phone band between R5000 - R8000 while my P9 lite was never above R5000. I immediately enquired about the way forward in terms of being refunded for the overcharged premiums as it also had an impact on the access fee that I had to pay. The sales consultant in Edgars Parow contacted the manager in Zevenwatch mall to inform him about my complaint however he didn't seem to want to take any ownership whatsoever, he advised that there was nothing he could do. I then contacted Finrite and spoke to a very rude agent( Tshepo Skamane) and TL( Neli Zicha) if that is her correct name. They told me that it would take 7 - 21 days for them to come back to me, imagine! I took the cover for a peace of mind should something happen, on the contrary it's been a nightmare. All I want now is the refund for the overcharged premiums, the reduced access fee of what I would have paid on the correct band. I do not even want to go into details about the amount of inconvenience and losses I went through so 7 - 21 days will not work for me. I need this sorted ASAP. Can someone competent contact me to resolve the query.

I would like to get assistance regarding my claim I am highly frustrated regarding this matter and I don't know how much longer do I have to wait to get another cellphone. The nature of your business is very unprofessional because I have spoken to several call centre agents and got different information from all of them. I seriously need a phone!

My son's cell phone screen broke and it has a 1 x free screen repair. We gave the phone in at Edgars Menlyn to repair via finrite in August 2017.
Firstly finrite contacted my son and said the courier company lost the phone.
After a few weeks past I received a sms that stated the claim has been placed on hold due to outstanding documents. After contacting the number provided several times and without any help, I could figure out they require a previous slip for the phone's speaker being repaired, motherboard changed, and finrite requires that slip for the imei number changed.
I send already 10 mails with the slip provided to finrite repairs and Edgars to no receive no feedback if the phone will ever be repaired.

On the 2 march 2018, when I get home at about 18:45 I find out that my phone is missing, I tried to call it but it goes to oicemail, then I told myself that maybe I left it at work. The following day when I went to work, the first thing for me was to look for my phone and I couldn't find it. On sunday go to repoet the phone at the police station and then I go to telkom store at cresta shopping mall and there ialso make a sim-swap. On monday 5 march 2018 I email the affidavit, copy of my id to finrite insurance. Two days later I phone and they said to me they are waiting for the usage from telkom. Each time I phone they always says they are waiting for usage from telkom. Even today they are still waiting for that usage. For how long must I wait? Its been 7 weeks now waiting for a phone

Finright telkom is the worst insurance
Company my phone was stolen on the 13october 2017 reported the case and till today 3jan 2018 I am still waiting. Called them soooo many times for feed back they even took the matter to the under righters and they did that twice. And every time I call for feedback the consultants tell me they cant do anything but wait for a response. I paid everything month why should I wait for so long. My case reference number is: tc004431 please I cant wait any longer I dont have a phone and I only insured my phone because if things like having my phone stolen I should be assited in days and not in months. I am thinking of taking this further like contacting the ceo or going as far as suing this company. Please I need feedback before friday the 5th of january 2018 and I refuse to pay any excess fee after what I have been put through this os ridiculous.

Contact me on: [protected]
Email : [protected]@gmail.com

I logged a claim for cellphone which was robbed in march, and I submitted all the necessary documentation that was required, I waited and evertime I called they promise to get back to me, then in august I phoned again and I was told to pay an acess fee of r255, which I did the same day and a week later I phoned again, and was ask to make a choice of the cellphone and provide the delivery address and and should wait for 5 to 7 working days for delivery, after two weeks of waiting, iphoned again and then I was told that I should pay another r400 and some rands which I told them that I was told to pay r255 which idis, and to be told now to pay an additional amount is misleading because ipaid what iwas told to pay, and they confrmed the receipt and promise to deliver, then the consultant iaspoke to said he was going to find out from senior and investigate the matter and get back to me, but they didnt and everytime iphone I am told they will get back to me. Now it is october and they continue to deduct the montlhy premium for the phone every month.

I think this is day light robbery, what I am waitng for is the cellphone which I paid access fee for.

I bought a Hi-Sense cellphone from Game Sanlam Centre Pinetown in September 2016. I was persuaded to have it insured which I did.in May 2017 it fell down and the screen cracked. when I went to Game no one was willing to help me, I was asked to lodge a claim myself. supprisingly I was told that Game has got nothing to do with Cellphone insurance and the lady that persuaded me to by insurance was no where to be found. I was advised to have a look at the invoice and other paper that were given to me after I bought the Phone, which I did. I phoned [protected] and I was asked question which I answered, but unfortunately, my phone was picked up on the 29th of June by Ram Couriers. supprisingly till to day I have not received my phone. After enquiring about my phone I was asked to pay R150.00 which I was told it was an access. I payed that access R150.00 but now I have been trying to get my phone but my all my attemps are in vain. I have been subjected in quite a number of problems due to this delay such that I am no more interested in this insurance. kindly bring back my phone, I will find someone else who can repair it but importantly there are very important recordings that I need from that phone. I have already decided to by a new phone. No one can be without a phone for such a long time If I knew, I would have not fallen into a trap of associating my self with this Insurance.

In May 2016 when I phoned Finrite about my husbands phone that he lost, it was insisted by Lerato that I hand the claim in at Foschini. After about two weeks they realised it wasn't through Foshini but directly through Cell C which was sent.
Numerous e-mails were sent and some were even returned as the person that was working with it, left the company.
I have since even written to Hello Peter.com where they responded in saying that they will contact us. It is now June 2017 and still nothing has been done.

I have also subsequently had to buy a new phone as this is pathetic service.

I received an sms two days ago say that my account will be debited with R149 for this csurnace for my phone. I have not agreed or applied for any insurance for my phone as I have my own insurance. I hope that someone from Finrite sees this as I have been on the line for two days -+ 4 hours holding and not getting through. If this money gets deducted off my account as per the date stated on the sms, I will take matters further as this is fraud!

This email was sent on the 20/04/17 asking for assistance on my claim for my cellophane being stolen. I've got a cell phone incident form that was filled by saps middelburg.

I never got any response! Can someone please assist as I pay my insurance every month!

My cellphone was taken from me in middelburg on the 30/03/2017 in robbery out of motor vehicle. It was a lg g4 stylus worth r3139.00

I am willem smuts id no: [protected]. My phone imei number was [protected]. Reference number: [protected].

Please assist as I am battling without my phone. Im a sales rep so its a important every day tool.

I have logged a claim with Telkom insurance (finrite) and submitted all required documents and after paying the excess, and them confirming that they have received payment, now suddenly they have a problem with their suppliers and no one can escalate the matter because none of their supervisors are available.
its been close to 2 weeks and all they keep saying is that they are waiting for a tracking number.

I bought two phones on one contract through Telkom, on the 29th of October it happened that one of the devices purchased was stolen. On the very same day I went to one of the Telkom store for assistance to get the phone blocked, that went well and the consultant managed to do a sim swap for me. I then had to call the insurance company (Finrite) they then gave me all the details I had to have in order to go do an affidavit and open a case. On the 31st I went to the police station and did what I had to do and went to the Telkom store to submit the documents so that they can forward them to the Insurance company. The papers were forwarded the same day and was informed that I will receive a call from them. A week went by with no call at all from the insurance company, then a week later after a expecting a call the consultant from Telkom called me, requesting for the case number as the insurance people never received it, I provided the information AGAIN, on the 15th November I contacted Telkom to advise further with the query, she then provided the Finrite number as she was not winning on her side with them, she then advised that being a client MAYBE things will be handled differently, unfortunately not I used my own airtime to contact them to confirm all the necessary information the agent from the insurance promised to call me back of which never happened, I then called AGAIN to follow up I was told a different story to what was submitted to them, I then requested for the communication between them (Finrite) and Telkom to confirm if there is progress with the issue but was advised that they are not allowed to give out internal information fair enough, I asked the agent will she get in contact with me regarding the matter, the only thing she said was "we will have to wait for the head office to revert back to us, up until then we can't provide you with anything" my question was not answered I asked her AGAIN will you get back to me, she replied back "like I said we have to wait for feedback from the head office, but then if you feel like contacting us you may do that" I picked an ATTITUDE in that statement, I hung up, I then decided to go to the store the next day to follow up and was told that they still have not received feedback. What is frustrating is that, it's about 3 weeks now with no communication at all from Finrite, I have to take up my own time to call them and when you eventually call them the agents are rude. I took out insurance for cases like these, knowing that my issues will be resolved but not in this case. I have to pay my insurance fees, personally call them, take up my own time to go to one of the stores to find out how far are they with my query and up to so far what have I got from (Finrite) NOTHING... I would advise Telkom to opt for a different insurance company as Finrite is incompetent. As mentioned before I have been following up with Finrite regarding my stolen phone, until today there's no positive feedback, I'm always put on hole by Mpho for over 20mins, to get feedback everytime I call, she will then promise to call back but nothing, the manager is also VERY RUDE, I was told today that only one of my devices are insured, IMPOSSIBLE... This is one incompetent service we have in South Africa... I need my phone I'm done calling you back. I handed a matter to Finrite regarding my stolen phone on the 29th October until today I have not received feedback regading my query, I have ran out of patience as there's no information carried out here.. I have been to Telkom there's no feedbdack provided to them as well.. PLEASE HELP CANNOT TAKE THIS INCOMPETENCY ANYMORE.. About two/three weeks back I went back to the store to follow up again the consultant advised that no feedback was given to them, that's when the store manager advised that he will also re-escalate everything from his side as well, until today 12 December 2016 no feedback received from the insurance company again, I had to call Finrite AGAIN to confirm the status of my query Busisiwe then told me that the Line manager only forwarded the query to the underwriters last week Friday 09/12/2016, after so many weeks had gone by, they take their insurance premiums every single month without any hassless from my side, but it's okay for them to take me from pillar to post as they please, the agents from Finrite are very rude and have an attitude I dealt with a couple of them and I'm not happy with the service provided, I'm hoping for a positive feedback