CB Banks First Abu Dhabi Bank [FAB] UAE GEMS Titanium card

First Abu Dhabi Bank [FAB] review: UAE GEMS Titanium card

Jyotsna Venkatraman of US

Feb 07, 2024 11:42 pm EST

Verified customer

Featured review

I took a GEMS Titanium card which was advertised as 0% interest for 12 months on GEMS portal, to pay my son's school fees. After this, I started repaying the amount in equal monthly instalments. I started noticing hundreds of dirhams charged as interest to the 0% interest card. I have called Customer Care multiple times, they first said I needed to have called the bank to convert it to an Instalment plan. I have told them ok, I missed it I was not aware. But I have not defaulted on any payments, and I have paid exactly the same EMI if I had called the bank for instalment plan. Based on a formality, they have trapped a simple honest customer, and now my outstanding dues stand at thousands of dirhams for a 0% interest card! I have even paid the full amount now well within 12 months, wanting to close this card. But despite multiple complaints there is no resolution. This is an unfair practice to trap a customer and penalize despite no defaulting.

Why should only the customer be bullied by the bank on account of maintaining good credit history? Shouldn't the bank also have some official scoring based on unfair/negative practices, complaint resolution and customer feedback?

Claimed loss: AED 3009, and months of trouble

Desired outcome: Complete waiver of charges at the least.

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Resolved

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First Abu Dhabi Bank [FAB] Contacts

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First Abu Dhabi Bank [FAB] emails

customer.service@fgb.ae

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Confidence score: 100%

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First Abu Dhabi Bank [FAB] address

FAB Building, Khalifa Business Park 1. Al Qurum, PO Box 6316, Abu Dhabi, United Arab Emirates

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Nov 21, 2024