Flexicell
Reviews and Complaints

Have you found a solution. As I'm sitting with the same problem ad no way of contacting them.

Without phoning me to tell me about the problem, Flexicell suspended my to up contract because of a debit order not going off. On Saturday I went in to the bank and drew a statement, where I saw that they took 2 X R99 & 2 X R69. That is after I've phoned 2 days before the debit date to inquire about the amount going off. Is the R99 not only deductible the first month? I've had a lot of money deducted because of bank charges and would like it back and my phone working again. The alternative is to cancel my husband and my contracts because of incompetence!

Please do not email me, but phone me on [protected], if you can read and understand!

Thank you.

I took a controlchat subscription from Flexicell in Feb/March 2007. In May 2007, I had trouble with my salary (I work for the council), so I didn't pay the monthly amount of R69. In July I phoned Flexicell's customer service & they told me I had to pay an amount of R202 to activate my service as it had been suspended. I took their bank details & I deposited R205. I was told by a consultant that Flexicell would pick up my payment on their bank statement & they would activate my line. 3 weeks later I phoned customer services as my line had not been activated. I was then told by another consultant that my sim had been swopped & a new sim was on its way to me. The current sim I had was a Cell C number & the new sim was a Vodacom number. I told the consultant I was not made aware of any sim swop when I took out the contract & I didn't want another number. She said there was nothing they could do as this was their policy but they had not made me aware of this when I took out the contract. They then told me the new sim card on its way to me would be R135 a month. I cancelled immediately. The consultant told me a rep from their cancellation department would call me to confirm my cancellation of the contract. To date nobody has phoned me. Flexicell is a company out there to make money for themselves & they are genuinely not interested in their consumers.

We where introduced to flexicel via a phone call promising us all this airtime for R69 p/m (x2) with a registration fee of R99 (x2) in return we have received squat... we phoned the toll free number and when the operator confirmed I.D. number's he politely told us that we had canceled the contracts on the 24th of May 2007, so why did they deduct R69 (x2) on the31th of May 2007.

Is that not stealing?

Disgruntled, D&D.

I was a customer 6 years ago, but terminated my contract with much effort as they still billed me even though I gave 30 days notice. Now after 4 years without any notice R99 has been debited from my bank account on 26 February 2010 without my permission. I phoned on several occasions, but the system was conveniently off-line or I was told they would get back to me. Eventually I was told that a request has been sent through for a refund and I would get it on 4 March 2010. I am still waiting! This is ridiculous and I can't believe how many people have complained about the same problem. This is obviously illegal and yet they are still in business.

I received a call last year to apply for Flexicell cellular services. I did apply. I never received my package. I did call a cell number and left a lot of messages to say that I am not using that postal address any more.

They are deducting money every month since last year.

• I never received my package
• I pay every month

I never signed for any thing to be deducted the lady I spoke to said she will send me papers before doing anything else.

I agreed to enter in to Flexicell account, they started to make a debit from my savings account on the 25th April 2007. I was told to wait 10 to 14 working days before i get my package, but i ended up waiting for 2 and half months, i only received my package (2 vodacom sim card) on the 21 June 2007 with only R69 airtime, in 1 sim card and the other one had R0.03. I was told i will be sent airtime voucher numbers before the end of the 21st June, but i did receive an sms. On 22nd of June i called and i was told i will get my airtime before the end of the day or tomorrow. On the 25 June i called again and i was told the same story that i will receive an sms before the end of the day. On the the 25th June07 i was debited R336. On the 25 April i was debited R168 and 25 May i was debited R267.

I am tired of wasting my time for calling them only to find out I'm not attended to. This is driving me insane. I am buying airtime for myself whereas they suppose to give me. I use my airtime again to call them whereas i suppose to use this airtime for my other personal reasons. Its been three months now and i never in a single day be impressed with their service. I am starting to hate this company.

Please help to deal with this problem and this company someone!

Thank you,
Thamsanqa Ntuzela.

My flexicell contract expired December 2006, they even deducted a payment Dec for January 2007, I complained about that, so they sent me a new simcard, that i sent back, because i did`nt want a new contract again, i never received that money back, and now out of the blue, 15 Oktober 2008, they deduct a payment for a loan repayment, a loan? since when does a cell phone company loan money to people? and how gives them the right to take money from us without our consern?
What can we do to stop this SHARKS

I bought a cordless screw gun from sears with an extended warrantee contract. It burned out, I returned it to them for a replacement. They gave me a new one. The new one burned out within the 2 year contract. I returned it to Sears and they said they would no replace it again. The service contract I purchased was good for one piece of junk and not two. I feel like I got screwed on a screw gun, by the big dogs! I talked to there main headquarters in Hoffman Estates Ill. but that was like talking to the wall. My advice, DON’T shop at Kmart or SEARS need any more on this matter

Two years back flexicell contacted me with a deal on an airtime package i agreed but only received the deal after 4 deductions, then when i called them they send me an urgent sim. I then after two months canceled but then recently found out that they have been deducting from my account for four months now which the took a registration fee as well. I have tried contacting them several times even send them emails but no one is professional enough to contact me back but i thought that if i can pay for a service that i am not receiving i might as well pay a lawyer and get my hard earned money back! Maybe that will wake them up...

From October 08 Flexicell is deducting R119 without my authority i once had contract with them and they sent me letter that they are no more offering the service. So i dont understand doing this stop orders dont even have their SIm Card. CLC now.

Please investigate urgrntly, in the month of october there was no money and i had to pay charges, last month it went through. Ref Bbd351886x

My Cell [protected]/[protected]

I had a contract sim with Flexicell for about a year. I canceled the contract a year ago but Flexicell is still deducting money from my account. I have called them several time but it takes them long to put me through the authorized department.Its been months since I have been try to stop this, I even went to my bank manager to stop Flexicell from deducting money from my account. The bank can only stop it for three month and I had to pay for the bank to do this.

i want a refund i never agreed to any contract you have been deducting money from my acc since last year december. i received my sim card 2 oktober 2007 with R216.00 on but have been paying since last year December. i can not use my card it does not work i can never speak to a supervisor i have been calling the whole year and stoped my account many times. i am sick of the people with no experience and they cant seem to help me, they are use less. i work with clients everyday never i my life have i experienced any thing like this. please top my account.