FlexSteel Industries
Reviews and Complaints

Do Not Buy Flexsteel products! I special ordered this furniture which also includes a oversized chair & ottoman 3/6/14 . I received the furniture 2 months later.
I was living alone when I purchased the furniture so it has barely been used until last year when my spouse returned home from an assisted living.
The chair is completely worn on arms and the cushion is sagging & feels like it's falling thru- several small screws were found on the floor but can't see where they came from.
The middle cushion is sagging on couch and recently the back of the couch the fabric is coming off the frame.
I purchased a 5 yr. warranty from the store but contacting the store ( who no longer seeks flexsteel) the warranty company who gave
same answer for all problems - not covered - and contacting Flexsteel - no help! This used to be good quality furniture but the
cheap furniture I replaced from the Room Store held up way better!

In 2015 we bought a Dandridge set. Poor quality as the color was wearing off the leather color was wearing off. North Carolina Direct in San Marcos agreed to replace the whole set with whatever we wanted. We picked another set and asked the salesman to make sure this leather was dyed all the way through. We did not want the same problem again. He said it was so we ordered it.
The color on this new set is now wearing off. Do you know what the value of a $9000 set is today with the color gone? Who would buy it.
I asked again what could be done nd the dealer pretty much said I would need to live with it.
Flexsteel should at least know what I can do to make the leather look good again. The one year warranty is good for them and bad for the consumer. An expensive set should not lose the color.
We would have been better off buying a Costco set for quality leather. Flexsteel has a great frame but with poor leather I would not recommend anyone buy their leather furniture.
My last set was not Flexsteel never lost color even after 12 years.

Purchased dual power reclining sofa/love seat latitudes collection from Flexsteel 4 yrs ago. Started noticing discoloration of leather around head rest & arm rest. Seat sinks & has no more resilience left. Purchased extended warranty called from Montage Furniture Services to request assistance. They said there was nothing they could do as it was now out of warranty. This is the worst furniture I've ever spent my hard earned money on! Do not purchase this product.

Purchased a flexsteel-industries-latitudes-collection double recliner sofa and recliner chair from Hudson Furniture in Clearwater, Fl in August of 2014 with and extended warranty. Three years later we noticed the dye was coming off the footrest. Called a warranty company and they sent a technician out to review. Just got a text mail saying that sorry, Flexsteel's warranty only covers leather for one year. Now wait a minute. You can produce faulty dye and tanning which doesn't show up until a few years later and too bad? Scam. Never will purchase a Flexsteel again. Hidden defect doesn't show up until later, but Flexsteel laughed all the way to the bank? Don't ever, ever by a Flexsteel product!

Sides of leather seats have peeled . Purchased 1/12/13. Received 2/23/13.
Noticed peeling in 10/16. The couch and loveseat is not used much!. Never thought we would deal with this had been told the Flexsteel had excellent workmanship and quality
Purchased from Dennos furniture in Saginaw, mi. # 108763
If they can fix it or I would like a replacement . Something must be done over $3000 spend

Purchased two Flexsteel Leather recliners from Hudson's Furniture 24 months ago. The pillow on the headrest of the recliners collapsed shortly after they were purchased, and veins formed in the leather. The leather in those veins began to fall out and looks nasty. Flexsteel and Hudson's Furniture were contacted and neither company would help us. They offered to put us in contact with a leather repair company at our expense.

One day after getting sofa the frame fell apart. The staples that hold the wood frame has not penetrated both sides of the frame. Yes. Flexsteel has wood frames and staples to hold it together. When the frame collapsed it ripped the fabric. The local dealer had the damage fixed. Six months later the other side of the sofa fell apart. The local dealer has assured me he will take care of the damage. However I wanted to speak to Flexsteel about their product. They will not return calls or email. Be warned the quality of the product is poor and Flexsteel does not want to talk to customers.

i bought all new furiture for my new home got a flexsteel leather reclining couch and matching reclining chair had it delivered to my home had it for a year havent moved the couch since they delivered it last year there was two long black marks on the carpet on each side the recliner is on :( used carpet cleaner didnt lift the mark at all pissed that my new couch recked my carpet

Just wanted to thank those that issued the warnings, I almost bought it. I am social secuirty and cannot afford this type of stuff.
You can report it to cyber angels. They investigate.