FlightNetwork.com
Reviews and Complaints

To whom it may concern,

I would like to raise a formal complaint about the Flight Network worker who answered my telephone call at approximately 22:15 Melbourne time on Thursday Nov 3 2022. I had been trying to book excess baggage for some time now and when I logged in to the NOK airline website it said that only agents could alter bookings. I therefore rang Flight Network, as I had booked with them online, and the man who answered the phone, Krishtian Kumar, was extremely unhelpful. He didn't answer me when I asked questions and he refused to allow me to speak to the manager (I asked repeatedly). He did not give a good reason for not allowing me to speak to his supervisor or manager.

It is unacceptable for a reputable company to refuse access to a manager or supervisor when a consumer has a complaint. In addition, I would like to know why the flight website (NOK airlines) and your call centre, are providing conflicting information. Why does the website say that only agents can log in to alter flights, and then the call centre worker say that he cannot do what it says online he can do.

In addition, it should not be so difficult to book baggage for a flight purchased through Flight Network.

I still need help to book baggage for my flight!

When I tried to send this message the website wouldn't send it and posted an error message just stating that an error had occurred.

Sincerely,

Sheahan Bestel

Order Number LQS3W4

Bangkok to Chiang Mai flight

#Months ago, I booked international flight which had to be cancelled due to death in the family. I notified Flight Network of the situation and requested to hold booking for later date. It took 3 weeks for them to inform me to contact the Airline. I had to send an abusive message for them to acknowledge The Airline complied by suppling ticketing numbers for re-booking and replied within 24Hrs

I have been back in touch with Flight Network and requested the new booking dates but have been told that they are waiting for Airline confirmation. (This has been 3 weeks now and still waiting) I supplied all info to make the job easier,

dates, ticket numbers, etc.

They were happy to take my money, but after that their service is non-existent, me having to badger them on continual basis. I am pissed and frustrated

We attempted to book a return flight to Norfolk island.

Due to language difficulties (could not understand the accent of the agent).

The booking was made to Chatham island, a wrong destination!

We can get no sense from any calls to flightnetworks and wish to make a formal complaint concerning the poor service, and any attempt to correct the situation.

The booking reference is LT14F7. Which includes accommodation in Auckland also, a total of $ 3409.61 billed to our credit card.

If we cannot travel to Norfolk Island, we need a refund!

Please respond,

Maureen Hall

Phone is +[protected]

Email is mau.[protected]@gmail.com

Recently I made a purchase through this website. I selected a checked luggage for $25.50/leg but was billed $50.99. My trip from bangkok to singapore has a 30kg luggage included in my fare thus there was no need to add another leg. Called customer hotline but was told price changes daily. I went back to the website and the price listed was still $25.50/leg! Flight prices changes daily but to my experience, the price will be secured when I am filling up credit card details or if the price indeed changed, I will be informed of the changes before I made payment!

I had booked a Gulf Air flight in June via Flight Network (Order no: LM21C5, booking no: 5MI6QD) which got delayed by a day due to which i missed my other connecting flight. I contacted the airlines and they mentioned i am eligible to a refund as long as the request comes from the agency i had booked it from(flight network in my case). Since then, i have contacted flight network multiple times, called their call centre and haven’t received any help from them. I have written email proof of them beating around the bush and i suspect haven’t even done the due diligence of reaching out to the airlines. My money has been stuck with them for over 3 months now and i am just perplexed and harassed by their staff trying to waste my time and effort. I would really appreciate and be grateful with any help on this. More than happy to provide any proof related to my case. Thanks a lot.

Dear Sir / Madam,

I made a flight reservation with Lufthansa for 11th September from BHX to Frankfurt (09.05 arriving 11.35 ) returning to BHX on the 12th September (21.50 arriving at 22.25 ).

Unfortunately, my meeting was cancelled prior to this date. I contacted Lufthansa who said because this was a non refundable ticket - the only money I would receive back was the taxes £99.61 to my AMEX credit card.

AMEX have paid Flight Network UK Limited the necessary fees, but there is no credit to my credit card.

This was well over three weeks ago, and I have not received any information. I have obviously been scammed

I am filing a complaint with Flightnetwork in order to get action taken on this issue. I was scheduled to fly from Chicago (ORD) to Zurich (ZRH) on 8/23, with a lay-over in Iceland (KEF). When I went to check in for my flight at 19:28 on 8/22 (24h before my flight), I was given an error message on my ticket, saying Ticket Error. I immediately called the airline, Icelandair, thinking there was potentially a hold on my ticket, but they said they cannot help me, as there was a change made from Flightnetwork. I call Icelandair the next morning at 8AM on 8/23 to see if anything has changed, hoping that Flightnetwork resolved the issue, which they had not. Subsequently I was again instructed to call Flightnetwork, where an agent supposedly opened an urgent ticket to get my ticket issue resolved. This agent said that Flightnetwork would notify me when this issue was resolved, but could take up to 3 hours. So I waited the 3 hours and called back, since I had not been notified, nor could I check-in. Another agent tells me to wait, so I waited another 2 hours and decide to call again because it was 13:00 and my flight leaves that same afternoon. I speak to a third agent who says they cannot do anything, that it is an issue for the airline, but I have Icelandair on the other line saying that Flightnetwork has downgraded my ticket from Economy Standard, to Economy Light, which does not exist on this flight and that Flightnetwork needs to re-upgrade my ticket. Flightnetwork refuses to acknowledge any changes made to my ticket, but Icelandair has a digital record of this taking place. At one point, I had my 2 phones pressed together so that Icelandair could explain to the Flightnetwork agent about this. Because of the downgraded ticket (a crime), I was unable to take my flight with this ticket and was required to by a new ticket. Action must be taken on this and I am expecting a full refund on my order (Order Number LO2CDX). If no action is taken on this I will be pursuing this further with a legal team.

Order Number: LNNDDC

Hello,

The airline made a mistake and put me on a flight that was 2 hours late from Cairo to Tunisia on Friday July 22, which made me lose my connecting flight to Nice the same day. I had to purchase a new ticket from the airport to make it in time for my wedding. I would like to get reimbursement for that leg of the flight.

Please advise.

Dina Ismail

Email address: pat.[protected]@gmail.com

Order number: LO0R5K

Manila - London Tue 12 Jul 2022 - Tue 2 Aug 2022

Return: Tuesday 02 August, 2022

I booked Business Class flights on the18th June 2022 and paid for a flexible ticket an additional GBP 532.62

I called to change my flight schedule and gave new dates for my return flight prior to departure giving possible dates for 4th to 6th of August.

I was advised that there were no seats available on those dates and I should be the one to go on line and find available seats. I did that and found there were many seats available for those dates. I called back with the flight details and available seats and was told that they would refer this to the more senior booking agents who would contact me, they never did. I repeated this procedure anther 2 times and nobody ever called me back.

I was therefore faced with the inconvenience of rearranging my business schedule and cutting out important appointments because I could not exercise my flexible ticket option.

I therefore claim that the service offered was not fit for purpose and claim a 100% refund

I had cancelled a flight from GOA to DUBAI dated 25th Aug 2022, (Order # LRA40X) (Airline Booking Number - PK58PI) with Indigo Airlines and the Airlines have confirmed that they had successfully cancelled the flight and my refund has also been processed from their end.

However Flight Network Customer Service keeps on replying to my emails that they are waiting for a refund from the airlines, which is not true and moreover Flight Network is charging me AED 142 for this cancellation which is a rip off as the flight was cancelled by the airlines due to operational reasons which is not my fault.

I have also requested Flight Network several times to call me, But no one bothers to call me.

I am now worried whether I will get my refund or no.

Flight network according to me is FRAUD website.

Sohil Parmar

+[protected]

On May 27, 2020, Josh canceled his flight reservations (Booking 8607186) due to Covid 19 and was told his refund of $4079.67 was being processed. To date we've only received a partial refund of $1452.02 on 9/1/20 and have not received the balance as of today, 8/2/22. We called numerous times after the partial refund and have never been contacted even though we were told they would contact us. We sent an email on 10/8/20 and never got a return contact. We would greatly appreciate a response to this loss of over $3000 for a service that was never provided due to the Covid 19 cancelation of flights and entry into Spain was not allowed. The only response we received said that the hold up was due to DatPortugal and we've never been able to contact or get any correspondence from them. Please help us with this recovery of funds if possible. We realize this has been a very difficult period due to Covid 19 but we also know that the cancelation of these tickets/flights were totally out of our control as entry to Spain was not allowed at the time. Thank You for looking into and taking care of this problem and responding to this request. I am Josh's father and the credit card holder that was used for this purchase. If it is possible to receive a full or partial refund it would be greatly appreciated! Sincerely, REH

Hi Margaret Grierson, here

order LMD5AO

Can you confirm my flight details as I believe they have changed due to you cancelling my direct flight from Manchester to Toronto

This is upsetting as I wanted a direct flight and communication has been poor

The telephone number on the App is not working so I’m tired of trying to get in touch to find out what is going on and what changes have been made .

My email is [protected]@gmail.com but you can reply to this one I have also ben trying to book a suit case on can you advise please

Thanks

Margaret

Poor customer representatives and are not willing to take the responsibility to do simple follow-ups with a customer. They simply raise a request for escalation but the situation will remain the same after multiple calls. I have been trying to change the dates of the flight tickets, but so far the so-called back-end team is trying to reach us. We are not given enough guidance.

I would not recommend this kind of service to anyone. Bad customer service and team.

I had a total loss of US$ 582.95 in only plane tickets.

1st Problem:

On the 21st of June I bought the following flights:

27th of July - Barcelona -> Copenhagen (Connection in London) - LO7FUL - US$ 160.99

29th of July - Copenhagen to Stockholm - LO7F0V - US$ 55.99

1st of August - Stockholm -> Barcelona - LO7G7R - US$ 115.99

On the 1st of July I received an email saying that my flight from Barcelona to London was canceled by EasyJet (Easy Jet flight - Booking K3QLNRC). Since there was no available flight from Easy Jet to London that would allow me to get to London in time to get the connection to Copenhagen, I asked for reimbursement from the airline. That same day Flight Network confirmed my request for reimbursement, however, I never received this money

2nd Problem:

Since I needed to find a flight to get to London in time, I bought a Vueling flight (EUR 27.99) that would arrive at the same time as the previous Easy Jet one.

On the day of my flight (27th of July) there was a delay in Barcelona airport and I did not get to London in time for my connection flight to Copenhagen.

At the time, I tried calling Fight Network, but I was on hold in a line with a virtual cue of 106 people, which I waited for 45min until the call disconnected.

Then I tried to buy a separate flight to get to Copenhagen, but there were no direct flights for the next 3 days. The few available ones had 15h connection and were costing US$ 1.300.

So, without any option to go further, I had to buy a flight ticket back from London to Barcelona (Vueling Flight - EUR 221.99)

Extra Expenses

I had also to cancel my accommodation bookings in Copenhagen (EUR 20) and in Stockholm (EUR 30) and I lost the concert of the Rolling Stones in Stockholm that I had paid (EUR 102)

I bought two return flight tickets for my parents from [https://www.flightnetwork.com](https://www.flightnetwork.com/) for more than $3000. And then they charged e 310 dollars to move the return date to a later date. However, when they did that, they split the two tickets into two different booking and then FORGOT to book the return flight for my mother. I found it out by accident that her return flight is not confirmed and therefore she cannot even take her outbound flight. This is SOLELY their mistake. I have called all the airlines and they say that only the agency can fix that.

Their outbound flight is in 2 days, and I have been calling them for more than 20 times, spending 4 hours per days in the past 3 days and I get no reliable response from them. Each time, no matter when it is and how long has it passed from your first call, they tell me to wait for 24h to 48 hours. They can easily fix that by cancelling her return flight buying the same one again. Each time they just say that they will raise the issue with their support team, but they cannot call this team. This support team does not give them a timeline and they do NOTHING, absolutely NOTHING. When I ask to be connected to a supervisor, they refuse or connect me to someone that does not answer and it gets disconnected. They also refuse to buy an alternative flight to fix this issue.

They don’t want to spend a dime to fix the mistake that they did and they are not taking any responsibility or doing anything. I am pretty sure the flight will get cancelled. They are just scammer with non-existent support that does nothing. I will be suing them.

Booking number: LITGD2

Airline ref no 1: KQNSQU

Airline ref no 2: PMIH32

Eticket numbers affected:

New Number: [protected]

Old Number: [protected]

Don’t waste your time and money on these guys

My flight needed to be cancelled due to 2 members of our party testing positive for covid in December 2021. We could not enter the Bahamas with a positive test so we cancelled. When trying to get a refund, I was instructed to reach out to the individual airlines. One of our flights was on Spirit airlines whom I reached out to and received a voucher. Our other 2 flights were on Bahamasair. I reached out to them and received an email 3 months ago stating that my refund was granted but I needed to go back through Flight Network. I emailed Flight Network and provided the email from Bahamasair and have not received any communication from them since. I am unable to get any info by calling customer service and the website states they are waiting for Bahamasair to respond to the request...WHICH THEY DID 3 MONTHS AGO!

HELP!

I had the same problem with them, I booked a ticket for my niece but their system made errors on purpose, I canceled the ticket but they didn't even answer my phone, I canceled the ticket at the company airline turkey but flight network confirms to me by message that they will not refund my money

Will never, ever use them again - no travel and over $100 out of pocket for the privilege.

After booking flights to Europe with Flight Network, the airline cancelled one of the flights shortly after. Not a big problem on the face of it with travel still over 4 months away.

Rang the airline the next day and they confirmed availability to travel on the flight the day before instead, but only the travel agent (Flight Network) had authority to change the booking. Fair enough. Mailed FN for help via their contact form (no reply 4 months on to date), so rang them next day to arrange this. Paid a fee of $55 to change the booking, and told this would all be sorted over the next week.

Here's where the sorry story unfolds...

Over the course of the next 4 months FN failed to even make contact with the airline.

I rang them roughly once a week to check progress. Each time the person in the call centre went through the scripted response of yes they will contact them and please check back in a week. In the end one of their people told me they emailed the airline 7 times.

A few months in, someone at least tried to escalate it at FN...a senior team member called me out of the blue from India about 10:30pm one evening and explained that it turned out they were using the wrong email to contact the airline, but all good now and will be sorted soon. Around the same time I rang the airline to check their end. They had no knowledge of emails from FN, and suggested FN call them instead. I passed on the the suggestion and phone number to FN. Sadly nothing changed over the next two months.

Kept checking the airlines website that availability to fly a day earlier was possible...this was indeed true up to a month before travelling, so at least 3 months were available for FN to contact the airline and rebook.

There is a famous saying: "The definition of insanity is doing the same thing over and over again and expecting a different result". I never had a problem calling the airline, and despite me giving them the number a long time ago and asking them to try that to sort the rebooking, no one from FN ever confirmed to me they did this, despite multiple enquires if they did on my part.

Eventually a representative of the airline calls me about one week before travel. He asks rather quizzically what I am planning to do seeing as the first leg of my flight is cancelled and I haven't rebooked. I explain to him the sorry history of my attempts to rebook via FN. He looks at flight availability and confirms that my chosen flight is no longer available and the next available outgoing flight is over a week later. Obviously cutting a 3 week trip short by over a week is not a worthwhile option so I come to the conclusion that my only option is to re-plan my travel for later in the year. I explain this to him and he cancels the other 3 flights on the booking, and says to just ask FN to rebook the whole trip with his airline once I have new travel plans set - all fair enough. While I am speaking to the guy from the airline, I ask if he can see email records of the attempts to rebook from FN. He can't. I ask him what the email address they should be using is and he gives it to me.

I call FN and ask the man who take my call what the email address they use to contact the airline for rebooking is. He is not allowed to disclose it to me. OK, how about I read out the email address the airline gave me and you confirm if it matches the one you use I ask him? He agrees - it's not the same. I suggest to him that I am happy to pass this email on to him so they can update their systems and processes and at least help improve things for others in future. He reluctantly takes down this email address.

I go away and undertake the not insignificant task of rearranging my plans with my employer and family to travel a few months later and ring FN back a few days later to rebook. The service agent explains that because the new travel dates are later in the year I will have to pay an additional charge to cover the likely increased cost of tickets at a different time of year and shorter advanced booking period no doubt.

At this point, I make the easy decision that it is probably easier and less risky to get my money back and book new flights myself somewhere else, so I request this to the service representative at FN. I also ask for a refund of the $55 service fee for rebooking they charged me 4 months ago, seeing as they were unable to provide that service. The lady explains thar this will be fine, but I will have to also pay a $55 cancellation fee to be deducted from my refund. A small price to pay to be free from this hell I think, so I agree, and she says I should get an email within a week confirming refund.

A week goes by and by now it is no surprise that there is nothing from FN and no funds in my account. Call them again. The lady who takes my call has no record of the refund request! I explain the circumstances again and she initiates the refund process in her system again, and is somewhat more helpful in directing me to link on their website where I can check the refund process. I ask to confirm refund of the (unsuccessful) rebooking fee too. She tells me I have to speak to another department about that, but can't redirect me to them during the call.

Call FN the next day to arrange refund of the unfulfilled rebooking fee. The lady at the other and looks into this and then states that such service fees are non refundable. I explain to her that under Australian consumer law you are entitled to a refund on goods or services that are paid for but not delivered. She just sticks to the script about their refund policy. Basically, "Computer says no". So even when I get my flight refunded, I'll still be down by $110 in service fees for the pleasure of having to deal with this company, plus the non refundable debit card transaction fee too!

One week later, and at the time of writing this I have checked my refund status at FN online and its still in status "waiting for refund from airline", so they are contacting the airline again...the looming sense of dread that they may never successfully achieve this (based on recent history) is not lost on me.

Despite all the false assurances and conflicting information from their call centre staff I bear these people no ill will. It must be a horrible job working for this dysfunctional organisation, having to deal with customer issues like mine that they ultimately cannot help with due to the constraints of the systems and business process scripts they have to use and stick to.

I've since booked new flights with someone else to travel next month. Paid for this on my credit card. This will need to be paid off soon but I don't hold out much hope of the $4.5K refund of my original flight tickets before then to pay most of this off, so the interest on that will just be another personal cost of the FN nightmare.

I'm not giving up on my rebooking fee refund either...its a point of principle now. FN Australia HQ is in Victoria. Consumer Affairs Victoria are already aware of this sorry saga.

On June 09, 2020 Norgewian reimbursed Flightnetwork the full amount I paid for four tickets from Fort Lauderdale, Florida to Paris. Flightnetwork received the money and never gave it to me.

I have repeatedly e-mailed and called. I have the confirmation of Norwegian's refund. Flightnetwork has never even acknowledge it.

No responses EVER. Their website does not even recognize my booking anymore, and the agents over the phone do absolutely nothing for us. STAY AWAY. DO NOT EVER USE FLIGHTNETWORK.

I booked a WizzAir flight with FlightNetwork. The problem was the following:

I tried to check in using the online system that I was instructed to use on my ticket from FlightNetwork (which is the WizzAir online check in system). It returned an error (I have a screenshot). So I had no choice but to check in at the airport.

When I was at the airport, WizzAir charged me an airport check in fee and told me, because I booked with FlightNetwork, that I would have to contact them to resolve the issue (since they issued the ticket). I have the receipt for the airport check in that I was charged (9600 RSD = 81.50 eur).

FlightNetwork won't help in reaching out WizzAir and keeps on sending me an inaccurate reply of: "As per your request, we would like to inform you that some airlines does not allow online check-in. Hence no check-in refund possible for this booking."

Basically, both FlightNetwork and WizzAir are using a loophole and taking me in circles, placing the blame onto each other.