FlixBus / FlixMobility
Reviews and Complaints

On night bus trip from Wien/Budapest to Sofia/Plovdiv bus N982 01-Oct-2019(my booking # [protected]), the third driver who we picked up in Serbia was especially inconsidered to passangers. Unfortuantely, I do not have his name. He was not only smoking in the bus! but also commenting with the other drivers how they didn't care when we arrived at our destination because the later we arrive, the sooner their shift is going to end. The third driver made prolonged stops chatting with the other driver or on thep phone; flirted with passangers (made a random stop so some passangers can get off earlier in Sofia although this stop was not official) or buying coffee for girls at the petrol station. The total delay was around 2 hours and he never showed consideration for the passangers who as clients trusted Flixbus to arrive as close to the predicted time as possible. We all have work and tasks to attend to and everyone's time is precious even more so that we paid for a service we trusted in.
Also judging by a conversation he had on his phone, you might want to check if he really is filling the gas/petrol tank as much as the receipts he provides show.

I don't expect to receive a compensation but I would like to receive a feedback of whether such behavior will be sanctioned and how.

Good Morning,

I booked multiple trips with Flix Bus between 24th August 2019 to 4th September 2019 and faced the following problems:

1. (Booking number [protected] and [protected]) On 27th August 2019, I travelled from Prague to Vienna with my family. The bus was 1.5 hours late and the bus smelled VERY BAD because the on-board toilet had not been cleaned. I had to tolerate the bad smell for 6 hours. Also, the driver did not stop at any of the rest stops and drove continuously for 5 hours before finally taking a 15 minutes break. This was a horrible journey because the bus was late, I could not use the smelly toilet, I could not breathe properly because of the VERY STRONG BAD SMELL that was also making our child sick, I had to sit continuously in the smelly bus for 5 HOURS! I need a refund on this trip, because it was a health hazard for me and my family, especially for the child.

2. (Booking number [protected]) On 31st August 2019, I had a trip from Salzburg to Berlin, my ticket stated the location of the bus station as Hellbrunner Landstrasse. But the bus was not there. It was at another station, that was not mentioned in my ticket.
I missed my bus. At this other Flixbus stop, there was no Flixbus staff to help and guide the passengers. The bus schedule board was broken, and the passengers could not see the bus numbers or the time of the buses. My bus departure time was at 10 A.M., but the schedule showed no bus departed from that station at 10 A.M.Since I missed my bus, I had to wait 2 hours at the bus stop for the next bus. There were no seats for passengers to wait at this bus stop and the stop is located in a jungle. I had to buy another ticket from the driver of the next bus to be able to reach from Salzburg to Munich, as this bus went only up to Munich.

Then, when I reached Munich, there were no buses going to Berlin for the next 7 HOURS! I had to wait 7 HOURS for the next bus to Berlin. I had an exam the next day and this tiring journey was extremely uncomfortable and inconvenient for me. Since the address was wrong on my ticket, I missed my bus, so I need a refund on my ticket from Salzburg to Berlin.

3. On 4th September 2019, I booked a flix bus from Zurich to Berlin, the bus was one hour late, and I received no updates. Again, the bus stop at Zurich was terrible with no Flix bus staff to guide the passengers. When I approached a Flix bus driver to ask him if his bus was going to Berlin, he was EXTREMELY RUDE to me for no reason. Why does Flix bus employ unprofessional and manner less drivers? Although, I met other Flix bus drivers who were very helpful and polite, this driver was very rude!

4. From Zurich to Berlin, my ticket said that this journey has no seat reservations, however, when I sat down, passengers approached me saying this was their RESERVED SEAT! They even showed me their tickets which showed that indeed, they had reserved that seat. I moved to another seat. But this is UNACCEPTABLE! How can my ticket show that from Zurich to Berlin, there is free seating and no seats are reserved, yet passengers have reserved seats and because of that I had to move to other seat. This is humiliating and degrading to any passenger.

I am now asking for a refund on my tickets for trip 1 and trip 2. Kindly oblige.

Thank You.

Hello, I bought a FlixBus ticket from Nice -Paris(bercy seine) - Amsterdam Sloterdijk number #[protected]. When arriving to station I saw another /earlier FlixBus which was going to Amsterdam too. The driver let me into that bus telling me that I can go as I have FlixBus ticket to Amsterdam anyways it was just an earlier bus going the same way. He gave the permission. The driver told me to change the ticket while driving but I couldn't because on the website that bus was not presented. I tried to cancel my existing ticket and change to a new one but it didn't let me do it. After trying a couple of times the driver started to scream at me, saying that he's gonna drop me on the road if I don't change my ticket. He told me that he's gonna leave me In France and he doesn't care more and the only way is to pay me 35euro for him to get me to Lille otherwise he would have dropped me just basically anywhere on the road . So after trying to change ticket and later buy a new one on the bus the driver continued to scream at me and the other people on the bus who were speaking to him, he was insulting me for not speaking French and did not give me the receipt after 35euro payment in cash even tho I was asking he continued to scream . He was super aggressive, hitting bus wheel with his whist while speaking to me. I tried to contact customer service but no one was answering. At the end the driver took 35e in cash as he asked for Paris to Lille trip and left me in France without caring that I needed to go back to the Netherlands and had a valid ticket. After all of this I contacted customer service by call and they told me to write an official letter of complaint.
Details of the driver: was French, white skin, dark hair, this incident happened on the way from paris (bercy seine) to Lille midway to Amsterdam airport, the bus departed from platform 47 at officially 9:00 o clock being late and departing 10mins later at 9:10 Paris.
I was shocked how aggressively he behaved towards me and people who were speaking to him, he was shouting at everyone and after taking the money just screaming at me to go back to my seat. Also adding bus number as a way to easier find who the driver was.
I hope you will considerate his behavior as drivers are in close communication with passengers, no one wants to be insulted or be aggressively screamed at
Thank you for your time

On 26 Sep 2019 at 23:59, I've booked a ticket from Belgrade to Ljubljana (booking number: #[protected]).
I arrived 30 minutes before the departure time at Belgrade bus station, I checked my ticket for which platform the bus will departure from.
Since the platform number was not specified I went to the ticket counter to ask about the bus schedule, they told me they don't have Flixbus information, so I decide to call the telephone number which was sent to me via sms by Flixbus (telephone number: +[protected]). The answer machine told me that the bus has arrived on time.
I went to search the bus and I could not find, because of this I missed the bus and I needed to buy another ticket (4620, 00 RSD) to be able to return home.
I would appreciate if Flixbus could refund me for this inconvenience.
Find in attachment the Flixbus ticket without the platform number and the ticket that I needed to buy.

I had a ticket for the 9:05 am bus from La Jolla to downtown Los Angeles. I arrived at 8:50 am and there were already two people waiting. We waited until about 9:40 am until several of us that were waiting called. We were informed that the bus already came, but none of us saw it come by, stop, or leave. It didn't even show up on the tracker before or after. I called customer service and was hung up on twice. The third time I called I was informed I could not get a refund and my only option was to take the 1:50 pm bus. Reluctantly I agreed to have the later bus. However I found out the two other people got refunds. So I talked to customer service again and they said they couldn't give me a refund because I rebooked my trip. I am extremely frustrated as well as everyone else that had a plane to catch or an interview to go to.

I'm writing to complain in the strongest terms about the abusive, rude, obnoxious behavior of a Flixbus driver, and, more importantly, his luggage assistant. It was the 68X service from Frankfurt to Amsterdam. I believe the driver's name was Peter (although he refused to give it me at first) and he gave his luggage lacky as "Johnny, " although I don't believe for a second that was his real name.

In all my time travelling with Flixbus and having a very pleasant experience, on the final leg of my tour of the world lasting over 8 years I get these guys. They treated passengers like pieces of [censored]. They robbed me of 9 euros when I'd clearly paid for an extra bag, and then they laughed about it. The luggage guy was especially rude, with many passengers visibly upset and distressed. This didn't stop in Frankfurt, the driver continued to be a [censored] in Amsterdam, clearly to the upset of some women trying to find their bags.

Upon reporting these "men" to the Flixbus office in Amsterdam, the nice lady behind the counter said they were aware of his attitude. He was "known" to staff. Why the [censored] then is he still employed? "This is my bus, if you don't like it then you can take a train" this wanker commented when I tried to explain to him I'd paid for extra luggage.

You owe me 9 euros. In fact, I want a full refund for this horrible experience. Please respond ASAP. Although I'm not holding out any hope.

Regards,

S.Jameson

The driver on the bus was very disrespectful. He did not speak English at all and spoke to us in Italian all the time. He said that this is not an International bus (even though it is) and that here we have to obey by different rules. He was angry at us for not listening, because we were just listening to our friend translate (because she knew a bit Italian).
I think as a Flixbus driver he really should have known at least a couple of sentances in English.

Booking #[protected]
Bus from Split to Plitvicka Jezera on 09/15/2019 at 7am never showed up. There were 10 other people waiting for this bus and it never arrived. The app also was not working to even look up where the bus was. One man in the same situation called Flixbus that day and they said they had no record of them arriving.

I had a specific time I had to be at Plitvice and so I had to purchase the next available bus at 8:30am through another company. This was a huge inconvenience for me.

I would like a full refund of $27.99 + the $2.00 service fee and any other compensation there may be.

Thank you,
Erin Cathey
[protected]@gmail.com

Date of the trip: 24/09/2019
London Victoria coach station
Bus connection 815
We had tire puncture at the french borders, our trip was delayed by about three hours. It was raining and cold. We were left without any assistances. That was not for us as customers. I feel I was not treated in a professional way or I did not get the appropriate service I was expecting. I reached Brussels three hours later than I should arrive this affected the rest of my day, I missed to meet people I had to see that evening.
I want this to be redressed.
Regards
Hubert Ilunga

We missed our bus as our flight was delayed. We couldn't change times as obviously we did not know when plain is going to land. We are stuck on terminal in pouring rain for two hours. None of the drivers spoke English and none of them was willing to take us. We had to purchase second time tickets and wait for another hour and 30 mins. Hopefully we will get out of here as it's horrible experience coming from pregnant person with no food for hours. Please do not use their services . We can't believe this is European city

On 13.9.19 my son Ryley Rigby and his friend Abby Zizek were backpacking around Europe and were on a bus from krakow to Prague with their luggage-the large backpacks under bus storage and their personal backpacks on the seat where they were sitting. The driver stopped for a food/toilet break and came out of the shop to discover the bus had left without them with all their belongings. Since then, the bus company have been so unhelpful, they lodged a lost luggage form on their website and kept checking the status with the reference number they were given and now that reference number doesn't exist and they've told them they can't find their luggage, passports and everything! Someone must have collected these from the bus once it went to the depot but they not even looking into it. This has really affected their holiday as they have to get new passports and they are leaving the country! Please help, Debbie rigby

Two young gentleman were not polite from the beginning, on top of it all the toilet was "out of the order " from the beginning of the 15h long trip (20th September Geneva to Paris) which is unacceptable, the internet was down and they were driving really bad ( felt like a sack of potatoes)
If you continue offering trips with companies and drivers like this I'll permanently stop using your services and share my bad experiences with everyone I know.

Unacceptable behavior from the driver.

Today the first time ever in my life I got pushed, physically, off the bus from a Flixbus driver.

I don't think it's even relevant to know what the situation was. There is no reason/excuse that Flixbus should allow their drivers to physiclly push customers, or any person.

But for your info, it was only because I was carrying one backpack and one small purse which only had a wallet inside. They only allowed one baggage on board.

I was asked to put my backpack in the luggage stoage, I told them I didn't want to because my laptop was inside. So I offered to put my purse in my backpack, it was small and only had my wallet inside so it can fit. I was told that it was not an option because the bus had no time for me to do that. The bus arrived late and was in a rush.

I also offered to take my laptop out and then I can store my backpack in the luggage stoage.

Then I said I can sit down first and put then I'll put everything in my backpack, so the bus can start. So I walked in the bus. At this moment, the driver just pushed me off out the bus.

Ref number :[protected]
I reached piazzale montelungo Florence at early morning 6.00 am for the bus to Rome which was supposed to reach there at 6.46 am and never showed up. My connection number was 524. A person wearing flixbus I'd card asked us to wait. At 6.55, , we checked with the driver of a flixbus to Milan about the delays and he told us that the bus is delayed by 29 minutes due to traffic and will reach there by 7.15 and he and the other flixbus employee left in the bus to Milan and we were all alone there. We checked the flixbus tracker for our bus and till 7.50 am it showed that bus will arrive by 7.15 am but in the map the bus was moving away from destination. And we finally decided to take a train to Rome and took 2nd class ticket spending 96 euros. Meanwhile while walk towards the station when we checked the tracking, it showed "no connection". Do you have any idea about the tension and stress that we have gone through this morning . We are from India and planned our trip trusting you guys. I need my full refund of 18 euros +96 euros +you need to compensate me for this cheating. At least you should have send me a mail or sms saying the trip is cancelled.If you do not compensate me, I'll inform all my colleagues and friends who are planning their European trip never to consider flixbus. Experience with flixbus was the worst in our entire European trip.They are repeating that they processed refund of 96 euros to my account from January 2019, but I haven't received the money yet. Even after repeated requests they are not sending the acknowledgement slip of money transfer. If they have really transferred the money to me then, why aren't they sending the proof. Its very clear that they are cheating.

At the Zagreb Bus station, we waited at the platform but the bus never arrived. A number of other passengers waited with us as well. On calling the company (Flix bus), we were informed that we would be refunded the amount we paid for our bus ticket through vouchers.

We wish to escalate the issue with the complaints board and registered a complaint against Flix Bus.

worst experience ever!
we are right now on bus number N84 and it arrived late by half an hour !
no professionalism at all
we booked seats with seat reservation for specific seats to get msg that the reservation was cancelled and now to be seated according to (first come first serve)rule
but what happened is that it was a mess there was no control over seats; people take 2 extra seats for their luggages or to put their feet and we were standing with no help from the flexibus team! as a manager of the trip this is part of your job since you cancelled our seats reservation in the first place so it causes this pretty big mess
never returning again definitely and will not recommend it's -10/5 for me.

I used FlixBus for my journey from Amsterdam to Berlin on the 6th of September and it can only be described as a journey in hell.
Due to FlixBus' lax security, an unidentified person has sneaked into the luggage compartment and has spent the first 3 hours of the journey thrift shopping in the passengers' luggage.
Laptops, cameras, shaving machines, cash, clothes and even chocolates were stolen.
€500 were stolen from my luggage !
I've filed a police report with the German police and I won't rest until I get the reimbursement, which is promised in the terms and conditions of FlixBus. I also have filled the ‘lost & found form' on www.flixbus.com and their reply was a joke.
I highly advise against using FlixBus, with all due respect but a company like that should be shut down.
Contact info: [protected]@hotmail.com

The efficiency. I have tried to order the InterFlix but I have not got my voucher codes. So, I have tried to send a email to customer service to ask whether they can re-sent the voucher codes but then I have only got some automated bots reply. Then, I tried to call the customer service and they just told me to reply the automated email. But still, I have not got any reply. They are not trying to reply any of my email. I don't even know whether they are trying to figure out my issue and their progress of handling the issue.

I travelled from brussels to denmark and paid for a "prime seat" only to be shunned and rejected by an ignorant driver and found out that seat was allocated to the substitute driver.
If there IS a substitute driver present, why didnt flixbus block out the seat? What did i pay extra for compared to the other passengers? And worst part of all, THE ENTIRE BUS SMELLED LIKE PISS.

I have written in to my credit card company and insurance company for fraudulent transaction. Good luck with the investigation process

Hello, my friends and me is unsatisfied what FlixBus provide to us. As the booking information show us is the departure point is platform 3, while the bus departure at platform 4. (These two platform is long way to walk). We come here waiting for long time, asking many people, even don't have FlixBus customer service provided. Bus driver even never make a call for us, lastly we need to rebook everything and ruin all our trip planning.
It seem that not only us is the victim, I saw many people suffer in same situation, waiting for long time but the bus is not coming. FlixBus apps even didn't show us where the bus is.