FlyDubai
Reviews and Complaints

I am compelled to report the complaint here as Flydubai is not responding and took a unilateral decision.

There is a software glitch in flydubai web booking date calendar while booking flights and because of your software issue my booking date was altered to 2017 instead of 2016.

Due to this I have incurred a loss of AED 239 as extra charges and also I had to reschedule all my business appointments and lot of inconvenience and potential loss to me and by business associates.

I expect Fly Dubai to investigate this, contact me for clarifications and refund the amount along with damages for mental agony and harassment caused. I demand an urgent revert from flydubai customer service head, failing which I reserve rights to approach the relevant government bodies for redressal of customer grievances.

This is a genuine flaw in their system and I would be happy to show you that

deeply aggrieved customer

Please Please Please never book fly Dubai ticket they are a fraud. They are just wasting our money wile I cancel my booking they didn't show any notification on the screen after that one massage appear 400 AED penalty and -520 your refund.
When I call in the office they say its not like that within 12 months you use your voucher we will not return you cash by hand.

This is not right they are just steeling money they cannot continue this business with this kind of stupid policy.

I arrivedon 22nd Jan 2017 to Doha (from dubai) at 7:45 AM, headed thru e-gates then to the bags area No 9, took my bag as it was already there and went home. I opened my bag to unpack my things, I found my things are not the way I packed it! Stuff were supposed to be in the bottom were actually at the surface, the things and the small suitcases even the make-up cases are opened! Paper bags supposed to wrap new things like new branded money sack was unwrapped and the stuff weren’t there. The gold box was opened and all the gold and silver was gone!. I called the police immediately, they instructed me to go the police station and report it. I did, the police officer instructed me to also talk to flu dubai office to investigate from their side as well. At the same time, my sister in Dubai, went immediately to Dubai Airport Police station, they checked all the cameras from all the angles, everything is clean. Waiting for just one more check. And they have instructed to check all the cameras in Doha as well.
i have talked thru phone and in person to fly dubai staff and i sent emails the past three days and no one contacted me back! i started to think that the fly dubai staff has robbed me ! I would like a full investigation to take place. i want all cameras to be checked even in the bags counter No 9. My flight was only 2 days to dubai! I thought your airlines is safe !

Complaint & compensation for disruption..

Open member: [protected]
2 x booking ref: wayhai / gw5fhh

Response recieved from flydubai
Irrelevant to my initial complaint

Please read my email below...

Subject: re: fwd: complaint & compensation for disruption #[protected] [ref:_00db0dbtz. _500b0wseim:ref]

Hello zaklina,

We understand how frustrating this situation was for you, and we have forwarded your feedback regarding the staff attitude and how the situation was handled to the relevant department.

Please note the flight times shown in our timetables / ticket may change between the date of publication and the date you actually travel; we do not guarantee flight times however we do try our level best to be as per schedule but sometimes for reasons beyond our control we may encounter a few delays. However we have rebooked you for the next available flight to your final destination.

Further information about delay schedules can be found in our conditions of carriage conditions of carriage section 9.2

We understand how frustrating unexpected flight delay or diversion can be to your travel plans and we thank you for your patience on the day and taking the time to offer your feedback.

Kind regards,

The flydubai team
T. + [protected] | 24x7
[protected]@flydubai.com | flydubai.com

Att: flydubai
On the 28th of december 2016 I departed perth to singapore on qantas 71 I then connected onto bangkok with jq 513 on staff travel. I booked a commercial flight from bangkok onwards.

Once I arrived into bangkok after 2100 I proceeded to fly dubai check-in. I was early for check-in but I waited the staff advised that check-in will open in 30 min and I waited and waited for over 1 and half hours I was not happy staff actually lied to me about checkin opening times plus they were sitting around constantly on their phones it was very unprofessional and rude.

Once check-in opened I was called up to the counter I handed over all my documents and asked if my bags could be thru checked to skopje that was bot a problem but the staff then advised that I had not purchased baggage on the bkk-dxb flight but had baggage for the dxb-skp flight. I was confused as I have always had baggage when booking with flydubai. Staff said to me if I would like a bag checked in it would cost between $400-$500 aud. I was shocked so I was what are my options. I went on the flydubai manage my booking app I encountered errors logging in many times and finally after trying for over 30 min I finally logged in via my open membership login and added an extra bag I proceeded to the payment section and my card payment was not going through. The staff were not very helpful the supervisor could see what was going on that I was trying and due to the system error she could not even take a payment manually for me. I then asked what my other option was and for me to have a bag added I tried to upgrade to business I responded to an email the I received from fly dubai to upgrade for $150 usd reservations called me 40 min later once I was on the phone with reservations the agent advised that he would call back in 5 min as checkin was closing soon and he would require to get verification whether I could upgrade. I never got a call back I then emailed res many times and still no response and have proof of this.

By this time I was very distressed staff were still not that helpful I started to cry and that was so embarrassing for me. Finally before checkin closed the supervisor of flydubai said we can accept your bag to your final destination for 520 thai baht. I was finally checked in and rushed to the boarding gate by that stage it was over 4 hours I had not had any water I did not feel well. Once I got to the boarding gate I was advised that there would be a 4 hour delay due fog in dubai. I was devastated as I knew I may miss my connection on fz791 to skp as it was a twice a week service to skp and the next flight would be on sunday the 1st jan.

After all the stressed I experienced at checkin that was only the beginning as more stress was to follow. At 0600 in the morning on the 29th dec I boarded my flight from bkk-dxb once we took off flight was ok until we were 30 min due to land into dubai we were then diverted to fajirah international airport and I waited a further hour on the ground we then took off once we had clearance and landed in dubai. I knew at that stage that my flight to skopje had departed. I was extremely devastated and could not stop crying in front off passengers and the reason for this is that on the 29th of dec I had to be at the wedding registry office in skopje macedonia as I was getting married on the 30th december 2016. At the connections desk after 11am it was very full od disrupted passengers including myself. I waited for over 2 hours before being served.
There was only the flydubai supervisor pulat niyazmatov helping hundreds of disrupted passengera and I felt sorry for him honestly. Pulat then did his best to help me get on a flight but the best he could do is fim me accross to pegasus on the 30th dec 0505 flight dxb-saw-skp.

I was told that there was no hotel for me to stay in so I asked if I could go into the marhaba lounge as there was no where else for me to go. Once I got to the marhaba lounge it was full and uncomfortable for me so after a while I left. After 3am on the 30th of december I checked in for my flight with pegasus from dxb to saw & skp. Once boarded I reales that pegasus is not a full service airline and I was not given food or drink for the 4hour 55min flight once I landed in saw I then boarded my flight to skp. Again the short 1 hour flight I had no food or drink.

Once I arrived into skopje I was advised that my suitcase was left behind in turkey.. I was at that stage so distressed and crying I did not know what more to do I could not handle it anymore.. I did not have any extra clothes and in skopje it was freezing cold. My suitcase arrived the next day on the 31st of dec by then it was too late I was no able to get married at the skopje registry and I have documents to verify this. I had to go back to the aiport to collect my bag.
As it was new years staff were then on a 3 day break and the only time I can have documents sorted for my marriage registry was on tuesday the 3rd jan 2017 and unfortunately my flight home skp-dxb-bkk is on the 5th jan 2017. I am also required to pay for another extra bag as its now showing outstanding on my booking due to my previous online attempt.

My whole trip was ruined and I am utrerly devastated and due to all that has happened I request to be compensated for all the stress, losses, disruptions and most of all not being able to become married on the the 30th of dec as required.

Working previousy in the airline industry
For 14years I have never experienced anything like this.

Disrupted due delay

Missed connecting flight

Waited in dxb airport 18 hours no hotel room availability

No food service on alternate flight

Could not get married on 30th dec

Missed 1 whole day for my 1 week stay.

Baggage got lost and arrived another day late no extra clothes.

I had to travel back to aiport to collect bag as they did not have a delivery service.

Due to new years holiday I was only able to get married 2 hours prior to my return flight skp-dxb on the 5th jan 2017 it was rushed and I cried all the way home back to australia. I have evidence of this.

Dear Mr/Mrs,

Insteed to choose another airline company, I choose Fly Dubai, because I was thinking that you are a good company, but unfortunately I was wrong about Fly Dubai.
PNR 7NVXPZ // we suppose to leave on 29 of december at 14:05 from Bucharest witz FZ 8796, our flight had delay ( we had 3H stopover in Dubai ) and of course that we couldnt catch the FZ 551 going to Colombo.
And from here start our nightmare with fly dubai : we arrive in dubai at 01:00 am, nobody help us, we stayed at terminal 2, waithing for somebody to give us a help. . . To know if we will spend the new year in dubai airport or in colombo, our destination.
A lady give us a voucher, but we want to mc to take 2 waters, and they inform us that only food we can take with the vouchers. . . Never in my life happen something like this.
I felt humiliated, lijke a s### in the rain.
We stayed in terminal 2 from 1am till 10 am, with the fear that we will not find any flight to colombo. I ask the personal from fly dubai to inform us if is possible to go to emirates business, and nobody knows nothing.
Like this you are treat the costomers ?
I can understand delays, but i will never understand the attitude towards the customer.
So: delay from otp airport 5 houres, lost the connection in dubai, and another 9 houres in terminal 2, and not even a appologise, only same bulls### vouchers for 10 euros. . .. Each. To buy what ?
This is not human what happen.

I will go against you for this treat.

Dear Sir/Madame,

I’m contacting you regarding the tickets of Pop family, PNR XTXU4C, etkt [protected].
Passengers were in the airport that the flight was canceled due to weather conditions. Passengers told me that they did not received any rerouting options, just filled out a form at the airport and waited.
They also told me that they’ve made a notification on Fly Dubai website, notification that they have not received any response.
The passengers have bought other flights with Qatar that took off despite weather conditions, so they will not miss the money for accommodation. They request us a refund for the difference betwen the ticket purchased in the airport and the money they will receive from Fly Dubai ticket from 31 December and also for the first night of accommodation which was missed .
In attachment you have documents.
Waiting for your reply,
Georgiana Donciu

I want to complaint against this certain crew in our flight fz715 (jan. 6 2017) 11:55am flight, its regarding ordering of food in the flight, we got into the flight and order water, and then after sometime my friend order another water.. then the flight went on 1 hour before our arrival we ordered noodles and the crew with staff no. 02808 told us "can you ordered everything one at a time because this your forth tine" based on my knowledge as long as your working in a customer service community you have to be patience, customer can order how many times they want and you have to serve them with a smile because that is your job.. you have to let the customer feel important. Please take a look in this case. The crew is so rude and she is so irate when she is talking to us. And beside it is not our intention to order at different times.

my flight FZ 7184 from jeddah to dubai was late for 32 hours, instead of lying on 30th dec 2016 at 2315, it took off 1st jan 17 at 5am and reached dubai at 9am. as a result I missed from flight dubai to birminghma. I need an ugent letter for travel insurance, fly dubai telephone lines are not working. please write me an email confomring this delay to [protected]@hotmail.com

I have been travelling a lot and try different airlines but fly dubai is the worst airline I have been tried. We were waiting for check in for more than 3 hours fighting people to have our tickets no queue and finally reach the counter and the lady tells us that the flight is full no space for us even we have a confirmed booking. Yes that's true we have confirmed booking and the flight is full, it's fly dubai expect any thing from them.

After that we booked the next flight which is 24 hours delayed and then we have check in and finally we got the tickets while looking for the gate and ask them the tell me that the flight is cancelled, without any reason, yes cancelled and we have the tickets and they tell me if you booked for tomorrow also there is a big chance that the flight will be cancel again.

After that we decided to change our destination to the nearest city to our city. We have been waited for 6 hours and when we reached our luggage is missing, yes fly dubai forgot the Luggage
And We still waiting for it

This the worest airlines it should be closed
We will never never book fly dubai again

Flight FZ158 coming from Beirut to Dubai on Sunday 1/12017. Seat no 23E. Entertainment system was not working. First hostess Angela was very defensive. And asked us to file a complaint. The second hostess Elena tried lying to us by saying that they are refunding the money to the credit card when the airplane lands because they are in the air now! and they started talking Russian among each other just to make the story sound even worse. A third hostess came and offered complementary coffee or tea because they can't refund since we paid with the credit card. Bottom line they are so unprofessional. And by the way the money was not debited to our CC. It's very disappointing this lack of respect on a professional airline!

31/12/2016
Flight was supposed to leave Prague at 13:25 on the 31/12/2016 end up to leave 01/01/2017 at 11:AM more than 21 hours delay in flight with the most unprofessional airline team ever .
impolite, rude unprofessional team, we stayed 21 hours in the airport with KIDS, Fly Dubai denied to offer us hotels
the behavior of the staff and the airline representative was unacceptable at all and shows how unprofessional Fly Dubai is in solving problems .
we had to spend new year eve in the airport sleeping on the floor with kids.
KIDS WERE EFFECTED EMOTIONALLY and i will not accept this at all my kids are now effected emotional and will no longer want to travel, airline that do not know how to talk or deal with her customers, staff RUDE/IMPOLITE/ UNPROFESSIONAL and deny to offer (as per terms and condition) a hotel at least for families
i need my complain to be sent to higher management, fly Dubai staff telling us that they are not obliged to be with us and talking to us? they getting paid to do their job right? and they clearly mentioned that UAE office told them not to provide us hotels? is this logic? IATA/ airlines rules and regulation are very clear

None of below were applicable in our flight
Right to care

1. Where reference is made to this Article, passengers shall be offered free of charge:

(a) meals and refreshments in a reasonable relation to the waiting time;

(b) hotel accommodation in cases

- where a stay of one or more nights becomes necessary, or

- where a stay additional to that intended by the passenger becomes necessary;

(c) transport between the airport and place of accommodation (hotel or other).

2. In addition, passengers shall be offered free of charge two telephone calls, telex or fax messages, or e-mails.

3. In applying this Article, the operating air carrier shall pay particular attention to the needs of persons with reduced mobility and any persons accompanying them, as well as to the needs of unaccompanied children.

Article 6

Delay

1. When an operating air carrier reasonably expects a flight to be delayed beyond its scheduled time of departure:

(a) for two hours or more in the case of flights of 1500 kilometres or less; or

(b) for three hours or more in the case of all intra-Community flights of more than 1500 kilometres and of all other flights between 1500 and 3500 kilometres; or

(c) for four hours or more in the case of all flights not falling under (a) or (b),

passengers shall be offered by the operating air carrier:

(i) the assistance specified in Article 9(1)(a) and 9(2); and

(ii) when the reasonably expected time of departure is at least the day after the time of departure previously announced, the assistance specified in Article 9(1)(b) and 9(1)(c); and

(iii) when the delay is at least five hours, the assistance specified in Article 8(1)(a).

2. In any event, the assistance shall be offered within the time limits set out above with respect to each distance bracket.

Article 7

Right to compensation

1. Where reference is made to this Article, passengers shall receive compensation amounting to:

(a) EUR 250 for all flights of 1500 kilometres or less;

(b) EUR 400 for all intra-Community flights of more than 1500 kilometres, and for all other flights between 1500 and 3500 kilometres;

(c) EUR 600 for all flights not falling under (a) or (b).

In determining the distance, the basis shall be the last destination at which the denial of boarding or cancellation will delay the passenger's arrival after the scheduled time.

2. When passengers are offered re-routing to their final destination on an alternative flight pursuant to Article 8, the arrival time of which does not exceed the scheduled arrival time of the flight originally booked

(a) by two hours, in respect of all flights of 1500 kilometres or less; or

(b) by three hours, in respect of all intra-Community flights of more than 1500 kilometres and for all other flights between 1500 and 3500 kilometres; or

(c) by four hours, in respect of all flights not falling under (a) or (b),

the operating air carrier may reduce the compensation provided for in paragraph 1 by 50 %.

3. The compensation referred to in paragraph 1 shall be paid in cash, by electronic bank transfer, bank orders or bank cheques or, with the signed agreement of the passenger, in travel vouchers and/or other services.

4. The distances given in paragraphs 1 and 2 shall be measured by the great circle route method.

sandy ishak
[protected]
[protected]@hotmail.com

To whom it may concern:

My Names is Derek Butler, booking Reference is SWB0E2

We recently had the experience of travelling with Fly Dubai. We travelled out of Dubai to Sri Lanka on FZ - 8557 on 22 December 2016 and we returned on FZ - 8558 on 30 December 2016.

On both Flights one of you Crew members called "Amr" was on board the flight.

On the way to Sri Lanka we sat in row 1 and Amr gave to us a baby belt because he was still asleep in my Wife's arms.

On the way back, after being delayed by more than 90 minutes, our son woke up and wanted to breast feed, so my wife asked a young heavy-ish girl that worked for Fly Dubai. We will call her the first lady.

This first lady said it is against the rules to give the belt and my Wife must stop breast feeding immediately and put the crying baby into his seat.

We fully understand you have rules but a little understanding would have been appreciated after been delayed so long and then demanding the most natural thing in the world must not be allowed.

With that Amr came to the aid of his colleague to tell us the same rules. I said to him "don't you remember giving us the belt 6 days ago", to which he replied "No I didn't, I wasn't in Sri Lanka in the last week". I was speechless. WOW, how could someone be so forgetful and heartless.

Another lady, also a member of your staff, called Mariia came to see what was happening. She also said my Wife must stop breastfeeding and put our son into the seat provided.

My Wife yelled at Mariia to "use her brain a little", however, Mariia didn't want to listen but instead she thrived on telling the Captain that my Wife was shouting or whatever she decided. Mariia returned to us and said "the Captain says if we say one more bad thing we will be arrested upon arrival to any airport in the world".

I replied "keep up the good work, thank you very much, you are doing a wonderful job".

Upon arrival in Dubai, when we were exiting the plane my Wife said to Amr as he stood outside the Cockpit, "you do remember giving us the belt sitting in row 1 last week" and she walked off the plane.

I had let 2 people go ahead of me so I wasn't directly behind my Wife getting off the plane, I knew something was said to Amr.

As I got up to Amr standing beside Mariia, he turned and said to Mariia "I don't care" and he smiled.

The only thing I can think of is you get what you pay for, this type of behaviour would never happen on Emirates Airlines or Qatar Airways.

I wish you good luck in the future!

Derek
[protected]

Dear Management,

We have experienced a very terrible day last December 29, 2016 when we are supposed to travel going to Dubai.

I have missed the important event I was supposed to attend.

I am expecting that you are aware of what happened to us that day, see my flight details below.
I am requesting for my money back due to this bad experience.

kindly send me your reply -
bryan.[protected]@almanagroup.com mobile: 974 [protected]

Outbound: Doha Depart: 29 December 2016

Flight no.
Departing
Arriving
Duration
FZ -004
flydubai
Doha
15:20 29 December 2016
Dubai Intl Airport Terminal 2
17:30 29 December 2016
1 Hour 10 Minutes

Passengers
Fare type
Taxes and fees
Total
MR BRYAN TAN COQUILLA
Adult
ECONOMY No Change
QAR 179.00
Airport fee(QA)
QAR 40.00
Advanced passenger information fee(ZR)
QAR 10.00
Passenger Service Charge(PZ)
QAR 10.00
Passenger Facility Charge(G4)
QAR 35.00
QAR 274.00

Optional extras

Passengers
Baggage
Meal
In-flight entertainment
Seat
Extras
Total
MR BRYAN TAN COQUILLA
Adult
Hand baggage 7Kg plus
20 kg Baggage Included
Snacks and refreshments to buy on board

Buy on board, if available

Unassigned
No Insurance
QAR 0.00

Return: Al Maktoum International Airport Depart: 31 December 2016

Flight no.
Departing
Arriving
Duration
FZ -5001
flydubai
Al Maktoum International Airport
20:10 31 December 2016
Doha
20:25 31 December 2016
1 Hour 15 Minutes

Passengers
Fare type
Taxes and fees
Total
MR BRYAN TAN COQUILLA
Adult
ECONOMY Pay To Change
QAR 30.00
Passenger Service Charge (Intl)(AE)
QAR 80.00
Passenger Service Charge(PZ)
QAR 10.00
Passengers Security & Safety Service Fees(TP)
QAR 10.00
QAR 130.00

Optional extras

Passengers
Baggage
Meal
In-flight entertainment
Seat
Extras
Total
MR BRYAN TAN COQUILLA
Adult
Hand baggage 7Kg
Snacks and refreshments to buy on board

Buy on board, if available

Unassigned
No Insurance
QAR 0.00

Payment details

Cost breakdown

BRYAN COQUILLA

QAR 416.12
22 December 2016
Card number:
**** **** **** 7764

Credit card will be checked at the airport

Airfare:
QAR 209.00
Tax:
QAR 195.00
Administration Fee:
QAR 12.12

Total:
QAR 416.12

This is to tell you that you are the worst company i have ever dealed with. We were delayed for 32 hours with no particular reason except your ignorance of management rules
You let people sleep on the dirty floor of the airport, cold at night, no descent toilet, nothing of human rights and none of your agents even show up although we requested many times
You didn't even bother to show up and tell us what is the reason for the delay or how long you will keep us captured like we are prisoner
We had yo call the police after 20 hours to let us go to airport hotel. To come back to boarding after 12 hours to keep us waiting again for 6 hours!
Your crew was rude and unprofessional telling people to go complain somewhere else and even they insulted some of them actually they didn't even knew what the hell they r doing
And after all that you tell us we should thank them for listening for us and finally let us have a flight
Never had such treatment in my life like we are begging from you, you treat people with unrespctable way and underestimate them
Your customer care numbers don't answer so much care from you! You have to make proper compensation for what your delay cost us
No respective member from your company to show up or contact

Overall horrible experience, i will not leave my right even if i have to rise a lawsuit, you have broke all civil airlines rules!
I have photos records and people witness, i will contact every newspaper and business board to show people who you really are

Dear gentlemen,

There is no one taking care of our calls at customer service in dxb: 00971-[protected] as well as in saudi :[protected]?
.
My son is travelling on the ticket, booking reference dt43j dated 31st dec 2016 from dmm-dxb-mum.

From dmm to dxb his flight got delayed for 1 hour. After reaching dxb airport he had seen a panic situation as no fly dubai staff available. If checking with someone, no one at the airport is providing a proper reply.
After 3 hours of high mess up situation, my son was able to get the boarding pass through some dnata staff that too mentioning that the below flight on which my son has already departed and they have arranged a next day flight which is after 22 hours.

There was no fly dubai staff available at the airport to listen to the passengers and provide them with correct and clear reply. Seems all the fly dubai staff were hiding away.

As per the airlines rules if the flight is cancelled or delayed for more than 6 hours, it is the responsibility of airlines to provide its passengers a hotel accommodation. When requested the same at the airport my son we humiliated badly and informed him that you have to wait till the next day at the airport only. It is not the responsibility of the airlines to provide hotel accommodation in case the flight have departed. My question to the airlines is that, was the flight delay from dammam was the fault of the passenger. It is sole responsibility of fly dubai to take care of its passengers which they totally ignored and shrugged responsibilities from their shoulders.

How come you can leave your passengers on the airport lying without any service ?. Are we as passengers not paying you our hard earn money to buy tickets, or you thing that you are doing some charity?

I am going to approach the highest authority of fly dubai and will file a defamation case against this matter. My son and his friend are travelling on 31st december 2016 and were supposed to reach mumbai on 1st jan 2017 early morning. Now after this new arrangement they will reach on monday 2nd jan 2017 early morning. Same monday morning at 9.00am they have to report for their college, tired with a total journey of approximately 48 hours. Without any proper accommodation and sleep.

Both these kids are 1st year engineering students.In case of no presence on the 1st day the college which is 2nd jan 2017, will create problems from them in form of non punctuality and will penalize them with some financial defamation

Both the kids had to sleep on the floor the whole night. Who is responsible for all this mess. I owe an explanation and a compensation for this negligence. If you are so responsible, arrange for them at least the business class seats for them for todays airlines so that they can have a sleep during their travel and can attend their college tomorrow morning.

I am working in dammam in a multinational company having its head office in dubai. We are frequent travelers from dxb to dammam and back. For sure I will inform my hr department to avoid booking flights from fly dubai as there is no customer service. Further being a sales guy I will also inform to my friends working in the other companies the above issue and also advice them to avoid travelling through fly dubai.

How and when and where will be my son getting my luggage, this is also a very big question?

Mohamed hasin vaid
Father of the passenger mohammed awaiz vaid travelling on fly dubai

Dear sir,
I am writing this email to complain about the unprofessional handling to the cancellation of my flight, Booking reference: AUPZGQ- flight no.FZ -174 flydubai

My flight was supposed to depart from Alexandria today at 1:00 am; therefore I travelled from my governorate to the airport, which is three hours ride, as I have not received any cancellation until now.

In addition, Flydubai representatives at the airport have not given me or any other passenger any assistance in terms of transportation or hotel reservation or even putting us on the next flight as most of us are teachers and have work tomorrow morning, and this inconvenience will have lots of negative consequences on us.

Furthermore, I have been trying to call the call center with no reply for the past 15 hours to know which flight I can take back to Dubai.
I am disappointed with your company and I would like this problem to be sorted out as soon as possible. Kindly put me on the next flught to Dubai and send me tge confirmation as soon as possible.
Attached is my flight insurance that I would also like to redeem.
Looking forward to hearing from you asap.
Regards,
Nadia Elhabak

We were supposed to fly from Jeddah to dubai at flight FZ7184 which departs from Jeddah at Friday 11pm
After passing the boarding gate we were kept waiting till 6am no body told us what is going on, people are so crowded AC is broken, people sleeping on the ground mess is everywhere, we requested to see fly dubai agent or any employee from the company no one came, or give any attention because they don't want to!
After 8 hours we got onto the plane to wait for more 3 hours then told us we have to go down to terminal again talking thecrew they were very rude pushing people even told us if you don't like it next time take another company flight which "we will sure do by the way" went back to the terminal wait for 5 hours more trying to argue with them to let us go to hotel 14 hours no sleep no clean air no human treatment, then we finally went to hotel after calling the police till that no one from the company shown yet!
They took our passports at airport so we had to stay didn't know tell when because no one bother himself to show up
At 1 am next day they told us to check out as they will bring other people to the hotel
Waited at boarding gate for another 5 hours before we finally took off
More than 32 hours of waiting!
No human treatment unprofessional staff and no management or system at all
They don't know how much they made people suffer or how the delay cause us
We will not leave our right even if we had to rise a lawsuit
No respective member in this company to make contact with even there customer care number doesn't answer!

I was booked on the FZ 780 flight and was told of ac4hr delay . I was then told of longer delays then told the flight would be the following morning and as all hotels were full had to sleep in the airport !
The flight I am told may not make the deadline at 7am and so would have to stay in airport for 3days !
I want to know how you will resolve this and my compensation for the delays .
Paul Hayes
Paul.[protected]@audi.avme.ae
00971 [protected]

I will take this issue up with higher authorities in the flights federations .

At the moment while I am writing I am still in muscat airport waiting for the flight to take me an my family to dubai.
The flight was cancelled this morning, so we are inside airport since 8. 00 morning time of thirty first december. After the first information at check in, we are not having anymore info exept when I was going to enquire.
They told us we will be move to another flight which was delayed than cancelled till they told us at 6.20 pm... So after ten hours inside airport.
We would like to be refund because my wife lost a medical appointment in dubai and my son was very tired.
Hope flydubai will solve this issue as soon as possible, as dubai want to be the number one in any field.
Please contact me by mail [protected]@hotmail.com or [protected]@hotmail.com
Because we are leaving in muscat but using al lot flydubai.
Mobile [protected] or [protected]

Pertile pierluigi salma al harrasi omar pertile