FlyDubai
Reviews and Complaints

My family are still stranded at the airport from 1.30pm yesterday and the staffs still don't have any information on why the flight fz5569 to Kathmandu got delayed and for how long. Some staffs are telling it's due to bad weather and some due to technical issues. They have no clue what's happening. And the poor facilities in the airport didn't allow them to have an easy wait despite being in the business class lounge. The lounge ran out of food and they had no comfortable chairs to rest. And the passengers are travelling with 3 small children below 5yrs. It's a horrible pathetic airline where no one has any clue on what's happening. It's a shame in the name of an airline. They should name the airline DON'T Fly dubai.

On 28/12/2016 my flight got cancelled at doha airport and we are waiting for the fly dubai team to provide the solution or make us comfortable... after 2 hour not even a single representatives of fly dubai attended us... Doha airport authority attended us, heard our problems and called the fly dubai people to make us some refreshment... and the guy came after 2 and half hour late and informing us that we are trying to comfort our cabin crew as they are really tired and after 5 hour sound sleep of crew ... they will take us to dubai... our flight is at 8.30 u delayed the fight and put us on the flight at 12 after 4 hours delay ... then through us out of the flight after half an hour and now it gonna be 2.30 ... I think we are also people and consider us... seriously all the people are frustrated and the representative said he ll attend us in 20 mins but still we are waiting... God help us... but this is my first and last trip on fly dubai... I am sorry to say this.. we hate ur service... please attend the people on time...

We know about flight delays and we have experienced seldomly but the flight delay experience in flydubai 28/12at 20:10 was miserable. It's because even though there's a flight delay they didn't inform us.After many hours waiting that's 6hrs the least waiting in the airport they didn't inform us.even we ask them they are least bothered about us and tell silly excuses such as the crew is having dinner, the crew is having their nap etc;

Dear Fly Dubai,
kindly note that last Thursday 22th December 2016, i have booked a ticket to fly From (DXB-DOH) on the same day (22th) at 8.10 Pm with reference number (4HP50M).
This ticket supposed to fly from Dubai international airport to hamad international airport " As usual", as there was no airport options when i made the booking, it was just DXB--DOH.
Then when i arrived at Dubai international airport i found that my flight will be operating from Almaktoum airport although i didn't choose it as there was no options in the time of booking so i missed my flight, i didnt attend a very important family occasion and i didn't be able to redeem my money back.
when i was at the front desk-Dubai international airport the employee there told me that may be there was an IT problem as i made the booking through your website after i logged in using my personal OPEN membership.
Now even if you checked the website through OPEN membership you will find that there is no airport options (DXB or Al Maktoum ) so the website is choosing by itself.
yes it was mentioned in the final ticket that departure will be from AL Maktoum airport but i didn't notice that as i'm a frequent costumer on your airlines so i never had such a problem before.
so kindly i need your help so i can redeem my money specially i missed a very important family occasion because of IT problem.

Name: mohamed moustafa ahmed
Number: [protected]
Email: mohamed.moustafa.[protected]@gmail.com

regards,
Mohamed Moustafa

Dear Sirs,

We issued ticket for the below 3 employees on 02 December 2016 @ 8:15 AM (Booking reference PUWJDC) through Mytrip.com

Ram Murat Pasi
Ishwar Ray
Jhak Bahadur Damai

However, flydubai Kathmandu airport staff refused to issue boarding for them stating that this ticket is for Hajj/Umra passengers! Which is very strange for us as this requirement were not visible nor notified when we booked the ticket.

We contacted mytrip.com but were told to contact the airline.

We would really appreciate it if you could look at this issue and we request you to reschedule the flight or refund the ticket fare. It is not our mistake as flydubai never mentioned while booking the ticket that it is for Hajj/Umra passengers and passengers are holding valid residence visa!

Thank you for your kind attention and cooperation. Looking forward to hearing from you.

Best Regards,

Chandra

It's very shame, that a crisis after a crisis is being witness by you fly dubai
1) my husband flight had a delayed scedulue and he didn't recieve any notification through mail or sms
2) yeras day I went to dubai from jeddah and had all process completed and arriaved to Dubai with an expiry visia that's why I was deported back today and it's because of the boarding careless checking ( though he checked the visia paper)
Agian shame on you fly Dubai and I need monterey fixation for this issue

Dear Fly Dubai,

This is to complain your cabin crew named Diarta on flight FZ 716, 20 December 2016 Yerevan-Dubai flight I am on seat number 14A, others beside me knows this and have heard what your cabin crew has said.
We are group of seven and I personally asked her to help me put the bags in the compartment as I and my friend already standing in our assigned seats to avoid blocking the other passengers. She was just having conversation with other crew, she took my bag saying sarcastically that it is not her job to put the bag on the compartment, please note that this are only the plastic bags we brought in duty free Armenia.
I answered her, it is your job to assist us. But then she replied again saying: yes, but not to put your bag.
I travel often and There are times that I do ask crew to help me put some of my things in the compartment, I never hear those words from them and in-fact, some of your crews are helping the passengers to put their bags.
It's so irritating to hear such nasty comments from a cabin crew especially if she is just standing and talking to other crew.
I am complaining hoping this will be stopped and will not happen to any nationalities, please make sure that your crews are approachable at all times to all passengers. I hope this is not issue of discrimination.

Thank you very much

My name is Ryan Campbell and I was travelling on Flight FZ-5578 on 4th December from Kathmandu.

When I checked my baggage in at the check in counter in Kathmandu, my luggage had a pad lock on it. When I arrived in Dubai, my luggage bad was broken into and was left slightly opened so I knew something was wrong. When I arrived home, my Down Jacket (North Face) bought in Dubai, was stolen. This was a very expensive piece of clothing. 995dhs. The jacket was placed at the top of the bag. I didn't check my bag until the 5th December in the morning as I was very tied when I got home.

My reference number is XZGUTL.

I would like a re-fund for this jacket. I fly with you Company often to Nepal and I can't express how disappointed I was to find that my bag was broken into. Unfortunately I don't have the receipt for the jacket, as it was bought last year.

I hope there is something you can do to rectify this problem.

I will be looking forward to hearing from you regarding this situation

Kind Regards
Ryan Campbell

Yesterday I hold 1 ticket for me throw my fly duabi accouts dubai to karachi am out 285aed on 19 Dec evening and it's mention ur ticket will be cancle 04 Dec 12:48 but now fare is change and the booking is not reflect on website or my account u also have a snap shot

Fly dubai I'd basitbari

Refrence number
7DXJ8T
[protected]

REGARDS
MUHAMMAD ABDUL BASIT BARI
[protected]

Our 2 tickets flights from Dubai to Bucharest on November 28, Flight No. FZ/A300HO (Booking ref. 5XFUT9 ) got cancelled and "moved" one day later. on November 29

For this flight we where informed very late and because of this situation we where being "forced" to stay one extra night in Dubai.

We talked to the office FlyDubai in Dubai airport and on airline telephone
and we said that we accept delayed flight, but at least to provided us the payment of one night accommodation in Dubai.
They didn't wanted, also they didn't give us the option for other company's flights on the 28 Nov, because on that day I should be on a business meeting on my country, Romania.
As we have only refuses and no other options, we where put in a position to accept one day later the flight and to pay from our money one extra night accommodation in Dubai.

I add that I had an important business meeting on 28 Nov afternoon in my country and this situation was ruined my business relation and damages caused for the future

For this situation we request a refund of our night extra accommodation and damages for my business relation!

We bought two tickets from Belgrade to Goa for December 31, in June 2016. In September we got a notice that part of our flight from Dubai to Dabolim international airport in Goa has been canceled, and we bought new tickets at other airline company. In October we got an e mail from Fly Dubai that our flight has been reinstalled.
Flight No is FZ -4511
Booking Receipt #Z174GS #[protected] [ ref:_00Db0dBTz._500b0odYA8:ref ]
Nada Matic and Snezana Glisic

Guys never fly with the fly dubai they are the cheaters ... they stole all the money and they put hidden terms and conditions... I face a problem myself they stole both tickets and the flight was actually not on the specified terminal and my ticket has lost completely... same like that on return my wife and children try to avail return ticket they said they can't travel because the credit card payment holder is not traveling and on the other hand they deduct complete amount from my credit card...
Can anyone assist how can i put a case against them...

Dear all,
My name is Kinda Zrik .
I supposed to fly with your airline today 08/11/2016
DXb to Salalah and come back on the 10th of this month
I have booked hotel and flight for 5 member of my family on your airline .I was so surprised but not allowing my younger brother to fly as his visa is sales only and at the same time my parents who were waiting for this holiday .
Your website doesn't shows any information about my parents that they cant fly with you and the same for my brother .
After arriving to the terminal no one was able to help or at lest to give an solution .
Therefore after waiting for 3 hours at the airport I only got this email address to complain to so wired service .
I want my money back which I paid as I didn't fly with you and I will fly with you again .
Please find attached receipt .
Booking reference: QB9WLB

My flight from Dubai to Doha on October 29, Flight No. FZ019 (Booking ref. 1K8CH4) got cancelled - I was advised that my family and I will be booked on the following flight .. this did not happen, I ended up buying new tickets on the 7.30 am flight FZ-001 on Oct. 30 (Booking ref. 2XSWT6, cost was more than 4000 DHrs).
I am requesting full cash refund for the FZ019 (1K8CH4)

Flight FZ714 24 oct 16 from tblisi airport. This is the first time I encountered that kind of rude and unprofessional cabin crew! She suppose to know proper manner how to deliver the msg to the passengers! Janitha I think her name . The other cabin crew who's wearing a glasses she's a woman when I asked her about her name she said "I don't know" I thought she's not a cabin crew but in the end she's also in the plane! I flew different airlines encountered different services but this is the shocking and worst cabin crews I ever see. Very unprofessional and no manner cabin crews!

I am trying to receive my money back since the end of September, however, the “support’ department has stopped responding to my emails and the call centers keep saying that they are sending follow ups notifications to the right department!

Below, you can read the whole email conversation between me and the support executive Mr. Ravi. the last email that I received was on the 30th of September.

Begin forwarded message:

From:
Subject: Re: ISSUE: Voucher problem on new website #[protected] [ ref:_00Db0dBTz._500b0llH2V:ref ]
Date: October 19, 2016 at 13:56:13 GMT+3
To: letstalk

Dear Sir,

This is the last time I am sending you an email. I am again asking for the refund of this Voucher since I still have not received anything in my account! If I will not receive the amount within the next 5 working days, I will be forced to print this mail conversation and take legal action against Flydubai.

Thanks,

Kind regards,

Begin forwarded message:

From:
Subject: Re: ISSUE: Voucher problem on new website #[protected] [ ref:_00Db0dBTz._500b0llH2V:ref ]
Date: October 11, 2016 at 19:57:48 GMT+3
To: letstalk

Thanks for just ignoring my email and making empty promises. I will definitely post this on the web to make sure everyone knows what kind of airline you guys are… what a terrible customer service experience!

Begin forwarded message:

From:
Subject: Re: ISSUE: Voucher problem on new website #[protected] [ ref:_00Db0dBTz._500b0llH2V:ref ]
Date: October 3, 2016 at 16:36:10 GMT+3
To: letstalk

Hi,

I still have no refund in my account and no feedback.

Kind regards,

Begin forwarded message:

From: letstalk
Subject: Re: ISSUE: Voucher problem on new website #[protected] [ ref:_00Db0dBTz._500b0llH2V:ref ]
Date: September 30, 2016 at 11:49:20 GMT+3

Hello Ruzbeh

Please accept our apologies for the delay in your refund process.

Your refund is almost complete. We have sent a follow up request to our finance team. We will get back to you by Sunday as we are closed for weekend on Fridays and Saturdays.

We appreciate your patience in the meantime.

Kind regards,

Ravi|The flydubai team
t. + [protected] | 24x7
[protected]@flydubai.com |flydubai.com

Begin forwarded message:

From:
Subject: Re: ISSUE: Voucher problem on new website #[protected] [ ref:_00Db0dBTz._500b0llH2V:ref ]
Date: September 29, 2016 at 13:31:08 GMT+3
To: flydubai team

Dear Sir,

I still have not received any refund on this voucher! Is that the normal service with Flydubai? Promising clients things and just not answer them anymore? I tried to reach someone over the phone, but even that wasn’t possible..

I herewith request again a status update on this matter!

Thanks,
Kind regards,

Begin forwarded message:

From:
Subject: Re: ISSUE: Voucher problem on new website #[protected] [ ref:_00Db0dBTz._500b0llH2V:ref ]
Date: September 26, 2016 at 15:35:59 GMT+3
To: flydubai team

Dear Sir,

Please let me know about the status of this issue asap!

Thanks,

From: flydubai team
Date: Thursday, August 18, 2016 at 10:08
To:
Subject: Re: ISSUE: Voucher problem on new website #[protected] [ ref:_00Db0dBTz._500b0llH2V:ref ]

Hello Ruzbeh

Thank you for your patience while we were looking into your case.

We will refund the voucher amount of AED 221 (voucher number CWCB5J) to your credit card ending with 5175, .The refund will take upto 5 weeks to show in your account.

We appreciate your patience in the meantime

Kind regards,

Ravi|The flydubai team
t. + [protected] | 24x7
[protected]@flydubai.com |flydubai.com
--------------- Original Message ---------------
From: letstalk [[protected]@flydubai.com]
Sent: 13/08/2016 17:32
To:
Subject: Re: ISSUE: Voucher problem on new website #[protected] [ ]

Hello Ruzbeh

Thank you for your feedback.

We fully understand your point of view. We are looking into your request. We will get back to you at the earliest.

We appreciate your patience in the meantime.

Kind regards,

Ravi|The flydubai team
t. + [protected] | 24x7
[protected]@flydubai.com |flydubai.com
--------------- Original Message ---------------
From:
Sent: 13/08/2016 00:14
To: [protected]@flydubai.com
Cc: [protected]@flydubai.com
Subject: Re: ISSUE: Voucher problem on new website #[protected] [ ]

Dear Ravi,

I am not planning to book any flight with your airline any time before the voucher or perhaps never again after this horrible experience. Sorry, but it is YOUR system mistake and I have to pay for it? I really do not understand? I want a full refund of the amount for what I paid.. Its interesting that you guys do not even care about the customers and not even offer any compensation! instead you just say that I should use it for my next flight? sorry but I do not accept your offer…

Please make a full refund of the voucher back to my credit card ASAP.

Thanks,

On 12 Aug 2016, at 17:54, flydubai team wrote:

Hello Ruzben

Thank you for your patience while we were investigating your complaint.

Due to system issue, the full amount of you booking was deducted from your credit card and you voucher amount is still in tact. Since the voucher is valid until 24-06-2017, you can use it for your future travel with us. We are in the process of addressing this issue.

When you make your next booking, please choose pay later option and send us an email or call our contact centre on + [protected] asking them to use your voucher. We will do it from our side and then you can clear the balance through credit card.

We thank you for your understanding and look forward to seeing you on board our flight soon.

Kind regards,

Ravi|The flydubai team
t. + [protected] | 24x7
[protected]@flydubai.com |flydubai.com
--------------- Original Message ---------------
From: flydubai team [[protected]@flydubai.com]
Sent: 10/08/2016 22:00
To:
Subject: Re: ISSUE: Voucher problem on new website #[protected] [ ]

Hello Ruzben

Thank you for your email with regards to the issue you had with our system while using your voucher.

We apologise for the inconvenience this has caused.

Your feedback is appreciated.

Unfortunately, we’re unable to give you an immediate feedback as we need to investigate things further.

We’ll get back to you with an update soon. Thank you for your patience.

Kind regards

Ravi|The flydubai team
+[protected] | 24x7
[protected]@flydubai.com | flydubai.com

-------------- Original Message ---------------
From:
To:
CC:
Date:
Subject:

--------------- Original Message ---------------
From:
Sent: 10/08/2016 17:41
To: [protected]@flydubai.com
Cc: [protected]@flydubai.com
Subject: Re: ISSUE: Voucher problem on new website #[protected]

[Inline image URL : http://x.jmxded110.net/o.z?r=6934642167&d=290692]

On 10 Aug 2016, at 11:58, wrote:

Dear Sir or Madam,

Today, I made a new booking on your new website while I used a voucher. Even though the voucher was accepted and the correct amount was displayed, the system deducted the full amount from my credit card (amount without voucher)!

Booking Ref. Number: G0VOJG
Voucher Number: CWCB5J
Voucher Pin: H1F3VH

Please investigate this case and get back to me ASAP!

Thanks,

With kind regards,

Hello I am Abdul Ahad. Well I have lost my baggage while travelling dated 20-09-2016 from karachi to Istanbul where as my next flight for izmir but unfortunatley my beggage was not there on belt at Sabiha Gokhen Air Port Istanbul. As my next flight time was reached closely so I have been filled the complain form regarding lost of baggage and I mention the number and as well as email but still i am waiting for my baggage. Please send it to izmir Adnan Menderes Airport ADB. I have attached the information of boarding pass and as well as Baggage information please review it and let me know . My contact information is below

Abdul Ahad
[protected]@hotmail.com
[protected]

There is a point when a cabin crew needs to draw the line between ethical and non ethical.
On flight fz 050, from muscat to dubai, while there were not more than 3 passengers in business class, i asked the cabin crew, european guy, for a blanket. He answered very rudely "we do not have blankets on this flight".

While i shivered until we reached, and fighting a very bad flu, i saw when coming off the plane that the cupboard was full of blankets. When i asked him about that, he said it is for business class only.
This for me is the definition of a sadistic staff who really should go over the principles of hospitality again. Let alone i wonder if he should be in this industry to begin with not at an abattoir or butchery.
This kind of behaviour is very cheap and must be handled by flydubai seriously, even as an economy airline, staff should have some form of compassion to them.
My desired resolution is for the crew member to call and apologise.