Menu
For Business Write a review File a complaint
FlyDubai

FlyDubai review: baggage lost

M
Author of the review
6:20 am EDT

Dear Fly Dubai colleague:
This is Muhammad Israr a frequent traveler on Emirates and Fly Dubai. I traveled on Emirates and Flydubai on date 6 May 2018, booking reference EK/LEMD86 from Islamabad to Juba. while check in we did a group check in with the name of my colleagues Mansoor Anwar, reaching Juba, I found one baggage missing comprised of sports item. I filled the form upon request of Fly Dubai airport staff (attached). So far I have submitted all of the requested documents and am attaching again. Doing too many follow ups, I am still failing to receive any positive news from Fly Dubai and causing too much inconvenience. I have never been suffered from such sort of situation while travelling on other air companies. Once Flydubai offered me 40 USD and the lost baggage cost was 20 times more than the offer. It is now more than 50 days, the baggage is lost. Fly Dubai staff want to procure the item and share the receipt. I bought item in another country, how I can travel to country for only that item to procure and what is the guarantee again that Fly Dubai will pay after too much trouble they caused to me.

I am attaching all the document and all email trails, if you can assist. I am also thinking to share my case with my organization and here with concerned authorities in South Sudan soon.
Thanks, Israr
+211 [protected]

View 0 more photos
Update by Muhammad Israr Khan
Jun 25, 2018 6:20 am EDT

Dear Fly Dubai colleague:
This is Muhammad Israr a frequent traveler on Emirates and Fly Dubai. I traveled on Emirates and Flydubai on date 6 May 2018, booking reference EK/LEMD86 from Islamabad to Juba. while check in we did a group check in with the name of my colleagues Mansoor Anwar, reaching Juba, I found one baggage missing comprised of sports item. I filled the form upon request of Fly Dubai airport staff (attached). So far I have submitted all of the requested documents and am attaching again. Doing too many follow ups, I am still failing to receive any positive news from Fly Dubai and causing too much inconvenience. I have never been suffered from such sort of situation while travelling on other air companies. Once Flydubai offered me 40 USD and the lost baggage cost was 20 times more than the offer. It is now more than 50 days, the baggage is lost. Fly Dubai staff want to procure the item and share the receipt. I bought item in another country, how I can travel to country for only that item to procure and what is the guarantee again that Fly Dubai will pay after too much trouble they caused to me.

I am attaching all the document and all email trails, if you can assist. I am also thinking to share my case with my organization and here with concerned authorities in South Sudan soon.
Thanks, Israr
+211 [protected]

0 comments
Add a comment

More FlyDubai reviews & complaints

  1. FlyDubai Contacts

  2. FlyDubai phone numbers
    +971 600 544 445
    +971 600 544 445
    Click up if you have successfully reached FlyDubai by calling +971 600 544 445 phone number 134 134 users reported that they have successfully reached FlyDubai by calling +971 600 544 445 phone number Click down if you have unsuccessfully reached FlyDubai by calling +971 600 544 445 phone number 138 138 users reported that they have UNsuccessfully reached FlyDubai by calling +971 600 544 445 phone number
    UAE
    +92 111 225 539
    +92 111 225 539
    Click up if you have successfully reached FlyDubai by calling +92 111 225 539 phone number 19 19 users reported that they have successfully reached FlyDubai by calling +92 111 225 539 phone number Click down if you have unsuccessfully reached FlyDubai by calling +92 111 225 539 phone number 18 18 users reported that they have UNsuccessfully reached FlyDubai by calling +92 111 225 539 phone number
    3%
    Confidence score
    Pakistan
    +7 880 0555 2833
    +7 880 0555 2833
    Click up if you have successfully reached FlyDubai by calling +7 880 0555 2833 phone number 2 2 users reported that they have successfully reached FlyDubai by calling +7 880 0555 2833 phone number Click down if you have unsuccessfully reached FlyDubai by calling +7 880 0555 2833 phone number 5 5 users reported that they have UNsuccessfully reached FlyDubai by calling +7 880 0555 2833 phone number
    Russia
    +966 920 015 566
    +966 920 015 566
    Click up if you have successfully reached FlyDubai by calling +966 920 015 566 phone number 16 16 users reported that they have successfully reached FlyDubai by calling +966 920 015 566 phone number Click down if you have unsuccessfully reached FlyDubai by calling +966 920 015 566 phone number 16 16 users reported that they have UNsuccessfully reached FlyDubai by calling +966 920 015 566 phone number
    Saudi Arabia
    More phone numbers
  3. FlyDubai emails
  4. FlyDubai address
    Dubai International Airport, Terminal 2, PO Box 353, Dubai, United Arab Emirates
  5. FlyDubai social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 18, 2024
  7. View all FlyDubai contacts