Menu
Categories Consumer FAQ Business FAQ
FAQ
Consumer FAQ Business FAQ
For Business Write a review File a complaint
Sign Up
For Business Write a review File a complaint
CB Banks First National Bank [FNB] South Africa Debit order fraud from July 2023 to date - Four NGOs
First National Bank [FNB] South Africa

First National Bank [FNB] South Africa review: Debit order fraud from July 2023 to date - Four NGOs

H
Author of the review
11:16 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Since July 2023 four debit orders have come off my cheque account. Four different NGOs are involved ie Ladles of Love, KidsSH, Miracle Kids and Open Doors.

Ive never had dealings with any of these NGOs nor have I ever authorised any of
these debit orders.

Every month I have been calling FNB Debit order disputes and going in to the FNB Claremont branch. Most of the debit orders were reversed at a fee of approx R 50 per debit order. This has been costing me a lot of money in service fees every month, ie R200 per month for a year is approximately R1200.

On 2nd May 2024, Ladles of Love deducted R2500 from my account, and I have
still not been refunded by FNB as Ladles of Love blocked the refund.

I was given the name and contact number of Ladles of Love by the bank manager of Claremont branch. I called and spoke to Debbie Maguire who referred me to the company which processes there donations, being Paysoft.

The manager of Paysoft said that an online form was completed with my bank account details showing two males who stated that they work for me, namely Peter Morrison, the other name I cannot recall, The ID numbers were fraudulent according to him as he checked them against another system he had.

To date Ive been to FNB Claremont on numerous occasions, and Ive been calling FNB disputes as well as FNB Fraud with no result.

In June I was told by FNB disputes that in 40 days the investigation would be complete, and I would get feedback on my refund. Nothing received.
Ive been to the Claremont branch again and called disputes 8 times and still no feedback.

I urgently want my money back after which I am closing my accounts with FNB.
After 30 years I cannot trust this bank, as they are not interested in protecting my money.

Ive wasted many hours of work, suffered extreme stress and hardship due to these incidents for the past year.

I sincerely hope to get feedback on this matter as its of grave concern to me.

H Ernstzen
[protected]

Claimed loss: R2500 fraudulent debit order Ladles of Love 2 May 2024Refund of all service fees

Desired outcome: Refund of stolen funds and service fees , also refund of service fees with the opening of another FNB account to prevent further debit order fraud

Confidential Information Hidden: This section contains confidential information visible to verified First National Bank [FNB] South Africa representatives only. If you are affiliated with First National Bank [FNB] South Africa, please claim your business to access these details.

More
Send message
Copy link
Report
0 comments
Add a comment

More First National Bank [FNB] South Africa reviews & complaints

First National Bank [FNB] South Africa - scam of lottery 14
First National Bank [FNB] South Africa - reverse transactions 4
First National Bank [FNB] South Africa - won yahoo mail lottery 33
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
First National Bank [FNB] South Africa - claim deposit first national bank 19
First National Bank [FNB] South Africa - fraud in won lottery amount payment 5
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
First National Bank [FNB] South Africa - fraud online 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
First National Bank [FNB] South Africa - hard hold
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
First National Bank [FNB] South Africa - Premier credit card
First National Bank [FNB] South Africa - fraud and customer care in general
First National Bank [FNB] South Africa - fnb's refusal to accept responsibility for mistake
View all First National Bank [FNB] South Africa reviews and complaints

  1. First National Bank [FNB] South Africa Contacts

  2. First National Bank [FNB] South Africa phone numbers
    +27 875 759 404
    +27 875 759 404
    Click up if you have successfully reached First National Bank [FNB] South Africa by calling +27 875 759 404 phone number 12 12 users reported that they have successfully reached First National Bank [FNB] South Africa by calling +27 875 759 404 phone number Click down if you have unsuccessfully reached First National Bank [FNB] South Africa by calling +27 875 759 404 phone number 7 7 users reported that they have UNsuccessfully reached First National Bank [FNB] South Africa by calling +27 875 759 404 phone number
    26%
    Confidence score
    Telephone Banking
    +27 860 327 827
    +27 860 327 827
    Click up if you have successfully reached First National Bank [FNB] South Africa by calling +27 860 327 827 phone number 4 4 users reported that they have successfully reached First National Bank [FNB] South Africa by calling +27 860 327 827 phone number Click down if you have unsuccessfully reached First National Bank [FNB] South Africa by calling +27 860 327 827 phone number 0 0 users reported that they have UNsuccessfully reached First National Bank [FNB] South Africa by calling +27 860 327 827 phone number
    100%
    Confidence score
    Sales
    +27 875 759 406
    +27 875 759 406
    Click up if you have successfully reached First National Bank [FNB] South Africa by calling +27 875 759 406 phone number 2 2 users reported that they have successfully reached First National Bank [FNB] South Africa by calling +27 875 759 406 phone number Click down if you have unsuccessfully reached First National Bank [FNB] South Africa by calling +27 875 759 406 phone number 1 1 users reported that they have UNsuccessfully reached First National Bank [FNB] South Africa by calling +27 875 759 406 phone number
    33%
    Confidence score
    Lost & Stolen Card
    +27 875 759 444
    +27 875 759 444
    Click up if you have successfully reached First National Bank [FNB] South Africa by calling +27 875 759 444 phone number 5 5 users reported that they have successfully reached First National Bank [FNB] South Africa by calling +27 875 759 444 phone number Click down if you have unsuccessfully reached First National Bank [FNB] South Africa by calling +27 875 759 444 phone number 1 1 users reported that they have UNsuccessfully reached First National Bank [FNB] South Africa by calling +27 875 759 444 phone number
    67%
    Confidence score
    Report Fraud
    +27 800 990 475
    +27 800 990 475
    Click up if you have successfully reached First National Bank [FNB] South Africa by calling +27 800 990 475 phone number 6 6 users reported that they have successfully reached First National Bank [FNB] South Africa by calling +27 800 990 475 phone number Click down if you have unsuccessfully reached First National Bank [FNB] South Africa by calling +27 800 990 475 phone number 5 5 users reported that they have UNsuccessfully reached First National Bank [FNB] South Africa by calling +27 800 990 475 phone number
    9%
    Confidence score
    Visa Global Customer Service
    +27 861 490 100
    +27 861 490 100
    Click up if you have successfully reached First National Bank [FNB] South Africa by calling +27 861 490 100 phone number 1 1 users reported that they have successfully reached First National Bank [FNB] South Africa by calling +27 861 490 100 phone number Click down if you have unsuccessfully reached First National Bank [FNB] South Africa by calling +27 861 490 100 phone number 0 0 users reported that they have UNsuccessfully reached First National Bank [FNB] South Africa by calling +27 861 490 100 phone number
    100%
    Confidence score
    ComprehensiveGlobal Travel Insurance
    +27 875 751 111
    +27 875 751 111
    Click up if you have successfully reached First National Bank [FNB] South Africa by calling +27 875 751 111 phone number 4 4 users reported that they have successfully reached First National Bank [FNB] South Africa by calling +27 875 751 111 phone number Click down if you have unsuccessfully reached First National Bank [FNB] South Africa by calling +27 875 751 111 phone number 0 0 users reported that they have UNsuccessfully reached First National Bank [FNB] South Africa by calling +27 875 751 111 phone number
    100%
    Confidence score
    Credit Cards
    +27 875 777 000
    +27 875 777 000
    Click up if you have successfully reached First National Bank [FNB] South Africa by calling +27 875 777 000 phone number 1 1 users reported that they have successfully reached First National Bank [FNB] South Africa by calling +27 875 777 000 phone number Click down if you have unsuccessfully reached First National Bank [FNB] South Africa by calling +27 875 777 000 phone number 0 0 users reported that they have UNsuccessfully reached First National Bank [FNB] South Africa by calling +27 875 777 000 phone number
    100%
    Confidence score
    Premier Banking
    +27 860 136 739
    +27 860 136 739
    Click up if you have successfully reached First National Bank [FNB] South Africa by calling +27 860 136 739 phone number 5 5 users reported that they have successfully reached First National Bank [FNB] South Africa by calling +27 860 136 739 phone number Click down if you have unsuccessfully reached First National Bank [FNB] South Africa by calling +27 860 136 739 phone number 2 2 users reported that they have UNsuccessfully reached First National Bank [FNB] South Africa by calling +27 860 136 739 phone number
    43%
    Confidence score
    Forex
    +27 877 367 774
    +27 877 367 774
    Click up if you have successfully reached First National Bank [FNB] South Africa by calling +27 877 367 774 phone number 1 1 users reported that they have successfully reached First National Bank [FNB] South Africa by calling +27 877 367 774 phone number Click down if you have unsuccessfully reached First National Bank [FNB] South Africa by calling +27 877 367 774 phone number 1 1 users reported that they have UNsuccessfully reached First National Bank [FNB] South Africa by calling +27 877 367 774 phone number
    Insurance: Life Cover
    +27 877 367 772
    +27 877 367 772
    Click up if you have successfully reached First National Bank [FNB] South Africa by calling +27 877 367 772 phone number 1 1 users reported that they have successfully reached First National Bank [FNB] South Africa by calling +27 877 367 772 phone number Click down if you have unsuccessfully reached First National Bank [FNB] South Africa by calling +27 877 367 772 phone number 0 0 users reported that they have UNsuccessfully reached First National Bank [FNB] South Africa by calling +27 877 367 772 phone number
    100%
    Confidence score
    Insurance: Funeral Plan
    +27 860 328 328
    +27 860 328 328
    Click up if you have successfully reached First National Bank [FNB] South Africa by calling +27 860 328 328 phone number 1 1 users reported that they have successfully reached First National Bank [FNB] South Africa by calling +27 860 328 328 phone number Click down if you have unsuccessfully reached First National Bank [FNB] South Africa by calling +27 860 328 328 phone number 0 0 users reported that they have UNsuccessfully reached First National Bank [FNB] South Africa by calling +27 860 328 328 phone number
    100%
    Confidence score
    Insurance Brokers
    +27 877 367 773
    +27 877 367 773
    Click up if you have successfully reached First National Bank [FNB] South Africa by calling +27 877 367 773 phone number 1 1 users reported that they have successfully reached First National Bank [FNB] South Africa by calling +27 877 367 773 phone number Click down if you have unsuccessfully reached First National Bank [FNB] South Africa by calling +27 877 367 773 phone number 0 0 users reported that they have UNsuccessfully reached First National Bank [FNB] South Africa by calling +27 877 367 773 phone number
    100%
    Confidence score
    Insurance: Law On Call
    +27 877 301 144
    +27 877 301 144
    Click up if you have successfully reached First National Bank [FNB] South Africa by calling +27 877 301 144 phone number 2 2 users reported that they have successfully reached First National Bank [FNB] South Africa by calling +27 877 301 144 phone number Click down if you have unsuccessfully reached First National Bank [FNB] South Africa by calling +27 877 301 144 phone number 1 1 users reported that they have UNsuccessfully reached First National Bank [FNB] South Africa by calling +27 877 301 144 phone number
    33%
    Confidence score
    Home Loans
    +27 877 301 111
    +27 877 301 111
    Click up if you have successfully reached First National Bank [FNB] South Africa by calling +27 877 301 111 phone number 1 1 users reported that they have successfully reached First National Bank [FNB] South Africa by calling +27 877 301 111 phone number Click down if you have unsuccessfully reached First National Bank [FNB] South Africa by calling +27 877 301 111 phone number 4 4 users reported that they have UNsuccessfully reached First National Bank [FNB] South Africa by calling +27 877 301 111 phone number
    Loans: One Account
    +27 877 305 596
    +27 877 305 596
    Click up if you have successfully reached First National Bank [FNB] South Africa by calling +27 877 305 596 phone number 3 3 users reported that they have successfully reached First National Bank [FNB] South Africa by calling +27 877 305 596 phone number Click down if you have unsuccessfully reached First National Bank [FNB] South Africa by calling +27 877 305 596 phone number 0 0 users reported that they have UNsuccessfully reached First National Bank [FNB] South Africa by calling +27 877 305 596 phone number
    100%
    Confidence score
    Loan Queries
    +27 861 404 040
    +27 861 404 040
    Click up if you have successfully reached First National Bank [FNB] South Africa by calling +27 861 404 040 phone number 2 2 users reported that they have successfully reached First National Bank [FNB] South Africa by calling +27 861 404 040 phone number Click down if you have unsuccessfully reached First National Bank [FNB] South Africa by calling +27 861 404 040 phone number 1 1 users reported that they have UNsuccessfully reached First National Bank [FNB] South Africa by calling +27 861 404 040 phone number
    33%
    Confidence score
    Loan Applications
    +27 875 750 000
    +27 875 750 000
    Click up if you have successfully reached First National Bank [FNB] South Africa by calling +27 875 750 000 phone number 2 2 users reported that they have successfully reached First National Bank [FNB] South Africa by calling +27 875 750 000 phone number Click down if you have unsuccessfully reached First National Bank [FNB] South Africa by calling +27 875 750 000 phone number 1 1 users reported that they have UNsuccessfully reached First National Bank [FNB] South Africa by calling +27 875 750 000 phone number
    33%
    Confidence score
    Online Banking
    +27 873 204 321
    +27 873 204 321
    Click up if you have successfully reached First National Bank [FNB] South Africa by calling +27 873 204 321 phone number 2 2 users reported that they have successfully reached First National Bank [FNB] South Africa by calling +27 873 204 321 phone number Click down if you have unsuccessfully reached First National Bank [FNB] South Africa by calling +27 873 204 321 phone number 0 0 users reported that they have UNsuccessfully reached First National Bank [FNB] South Africa by calling +27 873 204 321 phone number
    100%
    Confidence score
    Saving & Investments
    +27 877 367 270
    +27 877 367 270
    Click up if you have successfully reached First National Bank [FNB] South Africa by calling +27 877 367 270 phone number 2 2 users reported that they have successfully reached First National Bank [FNB] South Africa by calling +27 877 367 270 phone number Click down if you have unsuccessfully reached First National Bank [FNB] South Africa by calling +27 877 367 270 phone number 0 0 users reported that they have UNsuccessfully reached First National Bank [FNB] South Africa by calling +27 877 367 270 phone number
    100%
    Confidence score
    Smart Device
    +27 875 750 147
    +27 875 750 147
    Click up if you have successfully reached First National Bank [FNB] South Africa by calling +27 875 750 147 phone number 1 1 users reported that they have successfully reached First National Bank [FNB] South Africa by calling +27 875 750 147 phone number Click down if you have unsuccessfully reached First National Bank [FNB] South Africa by calling +27 875 750 147 phone number 0 0 users reported that they have UNsuccessfully reached First National Bank [FNB] South Africa by calling +27 875 750 147 phone number
    100%
    Confidence score
    FNB Connect
    +27 875 754 727
    +27 875 754 727
    Click up if you have successfully reached First National Bank [FNB] South Africa by calling +27 875 754 727 phone number 1 1 users reported that they have successfully reached First National Bank [FNB] South Africa by calling +27 875 754 727 phone number Click down if you have unsuccessfully reached First National Bank [FNB] South Africa by calling +27 875 754 727 phone number 0 0 users reported that they have UNsuccessfully reached First National Bank [FNB] South Africa by calling +27 875 754 727 phone number
    100%
    Confidence score
    Private Banking
    +27 877 306 000
    +27 877 306 000
    Click up if you have successfully reached First National Bank [FNB] South Africa by calling +27 877 306 000 phone number 1 1 users reported that they have successfully reached First National Bank [FNB] South Africa by calling +27 877 306 000 phone number Click down if you have unsuccessfully reached First National Bank [FNB] South Africa by calling +27 877 306 000 phone number 0 0 users reported that they have UNsuccessfully reached First National Bank [FNB] South Africa by calling +27 877 306 000 phone number
    100%
    Confidence score
    Private Wealth
    +27 875 750 362
    +27 875 750 362
    Click up if you have successfully reached First National Bank [FNB] South Africa by calling +27 875 750 362 phone number 1 1 users reported that they have successfully reached First National Bank [FNB] South Africa by calling +27 875 750 362 phone number Click down if you have unsuccessfully reached First National Bank [FNB] South Africa by calling +27 875 750 362 phone number 1 1 users reported that they have UNsuccessfully reached First National Bank [FNB] South Africa by calling +27 875 750 362 phone number
    Banking App
    +27 875 759 405
    +27 875 759 405
    Click up if you have successfully reached First National Bank [FNB] South Africa by calling +27 875 759 405 phone number 2 2 users reported that they have successfully reached First National Bank [FNB] South Africa by calling +27 875 759 405 phone number Click down if you have unsuccessfully reached First National Bank [FNB] South Africa by calling +27 875 759 405 phone number 1 1 users reported that they have UNsuccessfully reached First National Bank [FNB] South Africa by calling +27 875 759 405 phone number
    33%
    Confidence score
    Cellphone Banking
    More phone numbers
  3. First National Bank [FNB] South Africa emails
  4. First National Bank [FNB] South Africa address
    FNB Bankcity Simmonds Street, Gauteng 2001, Johannesburg, 2001, South Africa
  5. First National Bank [FNB] South Africa social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 20, 2024
  7. View all First National Bank [FNB] South Africa contacts
First National Bank [FNB] South Africa Category
First National Bank [FNB] South Africa is ranked 67 among 414 companies in the Banks category
#65 N26 Bank / Number26 N26 Bank / Number26 #66 Societe Generale Societe Generale #67 First National Bank [FNB] South Africa First National Bank [FNB] South Africa #68 Associated Bank Associated Bank #69 Santander Bank Santander Bank

Most discussed First National Bank [FNB] South Africa complaints

Fraud on FNB Virtual card
3
(opinions to this review)
First National Bank [FNB] South Africa Alternatives
San Francisco Federal Credit Union 2 reviews BankEdge 1 review Bankedge IN 10 reviews Mobiloil Credit Union 5 reviews AltaOne Federal Credit Union 3 reviews