Food Lion
Reviews and Complaints

Purchased the above Twinkies on 1/6/2018 from food lion store # 1384 on 2290 Hwy 501 East Conway, SC and when I got home I opened one up when i got home and it was very stale so i looked and noticed the expiration date of 12/30/2016. I still have the receipt. I would like some form of reimbursement please. Thank you for your attention to this matter.

Store 141 for 9500 Crain Highway Maryland is requesting customers to use pencil when signing a Western Union contract when they should be using an ink instrument when Signing a contract in any form of funded invoice or contract with electronic/ money transaction suggested so no one can change the signature or amount in not done with a proper security code, when I asked for a proper writing instrument such as an ball-point, fine point in the color of black or blue ink, the in store counter personal has way to much unwanted comments and moves much slower during the simple process of entering the data required, the unprofessional attiude is not needed, I am a consumer and may take my business to another store and report the issue to Western Union 01/05/2018 3:19

I was in your store on Faith Road on December 10th and I was treated so ridiculously I have never been that embarrassed and on my life the machine we used was a self-checkout machine when I went to pay for our groceries I use EBT for hot food the remaining was like $9.96 I put my $20 bill into the money feeder the screen said they owed me $11.06 but nothing ever happened so we got somebody's attention and we let them know what was going on it was a black girl I want to say her name was Bobbi she helped us and then bald headed guy came over I didn't get his name and then he went and got someone else and they got someone else and this went on for quite a while they took the machine apart and told us that there wasn't a 20 in there there was only a dollar in there whatever is in there was the last thing to be put in the machine now I'm not ashamed to say that all I had on me was $20 that's a $20 bill that's all I had I told them. I also told them why would I lie it's only $20 and there's no reason for me to lie there's cameras everywhere from where I was standing you could easily look at any for those cameras and see that I had handed my son $20 and he put it in the machine they did not believe me we went through several people coming over going through the machine looking at me like I was lying didn't want to give me the money back said it was only a dollar in there so it could have been my 20 less it went somewhere else then somebody another lady came over and she said the man told her to go ahead and give me my money back so she went to go ahead and try to cash out the machine herself when she put her money in from another register to cash out the machine the same exact thing happened to her. So I say see that's exactly the same thing is happening to us isn't that what happened to you and she was like yes I'll look at the the black girl again whose name I believe was Bobbi and I said see that's what It said to me it said the same thing to me but never gave me my change, if I had never put the $20 in there it doesn't know what to give me until you put your money in it she said yeah I saw it then she walked away, She got on Her walkie-talkie and told the woman no that's not what she saw what she saw was that I owed $11.06 that's not what was on there we talked about the $11.06 why she and I was there so how are you going to turn around behind my back and lie and say you didn't see the $11.06...
People walking by laughing looking at me like I'm trying to steal money... Go look on the cameras I said... No we'll just give it back now, why because it happened to you too? So basically if it hadn't happened to her they would've given me my money back...
Totally embarrassed...
I'm never going back to Food Lion...
I thought better of this store than that!

Store # 01629
Register 001
Cashier 0198
Ticket 0079
3dec2017

Cashier Takayla was very rude. I waited in line for around 10 minutes. All I was buying was the double pack of charcoal, price listed at 15.89. She goes to scan it but said I didn't have one with a bar code and told me to get a new one. Not a big deal, I went back to get a new one, as I was walking away she told the lady behind me she wasn't waiting for me that I can go to the back. I finally found 1 bag of the double pack of charcoal that had the right sticker to be scanned. Only 1 bag of the 4 there had it. I carried it back to the register and there was another line I had to wait in when she very rudely told me to get in the back of the line. I shouldn't have bought the charcoal but I did, I waited. When I get back to the front 10 more minutes later. She scanned it and started talking to the person behind me saying I was being slow. She told me 22.50 or so, and I said but it's listed as 15.80 on the shelf. She said that I have to have the MVP card for that price. Oh and I left out that the 3 people in front of me didn't have a card and she typed in some code for them. I told her that she typed in a code for them and she said they just forgot their card at home. So I pulled out my MVP card! She said she might not be able to use it. She eventually used it after huffing and puffing. This was just a terrible experience for me. I won't be back to food lion, unless something is done. I don't even know if this will be read. But thank you for your time.

At food lion, I came to get one thing and the cashier I went to "Gayle" act like she didn't an attitude with the lady in front of us but she didn't notice that I was coming so I saw it her face and her attitude. Then she got smart with me numerous times. I asked her one question and she seemed to get so defensive and acted like she didn't want to even do her job

Last night I went into the Food Lion on Rogers Lane in Raleigh, NC. The cashier was friendly at first but when she saw I had coupons she quickly changed. I was purchasing the Persil for 4.99 with a 3 off coupon. She took the coupons back to her manager and was gone for almost 15 minutes. She was explaining which coupons she would and would not take. I told her that was fine and proceeded with the transaction. I then had a 5.00 off three items coupon from fan central. I purchased three suave products and it totaled out to food lion owing me .17 cents. She asked her team lead and her team lead said yes that was correct so she called the store manager after the transaction was completed to ask about giving me the money. I told her to keep the money just need the receipt. She said "sweetie, I'm speaking to my manager. I'm not talking to you" and walks away. She told her manager at that time that she told them previously that she was NOT going to deal with coupons and someone else needed to come deal with them. Now, I'm new to couponing so being told no wasn't a problem. The problem was her attitude. She then told me that this was her second job and she didn't need that job. She runs a business.. she was very rude and belligerent. My daughter asked me was she mad and I said yes, VERY and she turned around and said "WHAT DID YOU SAY?" very aggressively. I've never received this type of customer service at FOOD LION and I don't think this cashier is someone you want representing the store.

I purchased 4 money orders on Saturday afternoon at the Food Lion on Broad St and hey 64. Neither the lady or I checked to make sure that all of them were printed correctly. When I got home and went through them to write them out I was missing one for 72.00. I called the store and they're saying that the lady gave them to me and I put them in my billfold which is true but I am missing the one for 72.00. I didn't touch them from the time I received them until I got ready to fill them out. There's no way lost it. Now I'm out 72.00 to make a payment on something and you should be over 72.00. But you're not willing to do anything about it. I'll never use your services again. The proper protocol should have been for her to show me each money order had been printed out correctly instead of handing them to me without going through them. And it's my fault for not making sure that they were all printed out as well. But I'm on a disability income and this has put me in a bad financial situation. And you get to profit of the mistake. I don't think it's right the way it was handled. I'm out 72.00 and the bill won't get paid. I plan on letting people know how careless your workers go about this and they need to go somewhere else if they don't want to lose their money too.

Around September 26, I called to have a new MVP card sent to me.
The card was never sent, and I called today, and I contacted Brittany at
Customer Service to get a new card sent.
She said that they had sent a card, but since I didn't receive it, they would have to contact their Research Department to look into it. Normally a card is received in 7-10 business days. I asked why they couldn't just send me a new card. I was told that that is the procedure, and was not told how long it would take for them to research and resolve this matter.
I spend thousands of dollars over time at Food Lion, and deserve more
quick and efficient service that this. Your company needs to cut through your own red tape and serve your customers better.
My Loyalty Customer number is [protected].

I am contacting you again regarding the trash problem in and around our local Food Lion store. I have spoken to the manager twice. He assures me that he is addressing the situation but I see little if any improvement.
There is still a great amount of trash littering the parking lot, fencing area by the boatyard and the road to the back of the store. This trash blows everywhere and rain washes it into the community ponds on both sides of the store.
My wife and I have been picking up this Food Lion trash with a trash grabber when we walk near the store. Just yesterday we picked up 2 bags (food lion shopping bags) in a short walk from out house to the store. We do not understand why Food Lion cannot have an EMPLOYEE assigned to police the area around the store and the parking lot at a minimum once a day. The local Harris Teeter has an employee out every morning picking up their trash. Why can't Food Lion do the same?

Every time I come to the Food Lion store #0769, the experience is not welcoming. The employees don't greet you. Today I enter the store asking for cash back. The cashier told me she only had a limited amount which is fine. She told me I could go to another line. The next cashier already knew I needed cash back because the previous cashier told her on the headset. When it was my turn, the cashier made a general announcement she had limited cash. A lot of time could have been saved if that was told while I was in line especially when it was known I was line for that specific reason. As I stated before, the customer service from this store on prior occasions has been rude and I won't be back.

I've been shopping at Food Lion Midlothian Turnpike in Midlothian for over thirty years. I am recently discovering more and more items you've stopped carrying: Friskies cat food "beef in garden sauce"; "salmon in white sauce" ; "beef in white sauce"; "beef in garden sauce." Also, I can't get Murray's sugar-free cookies (I'm diabetic). I am forced now to go to Kroger's in Midlotian to get what I want; I don't like the largeness of that store. So, no longer can I make Food Lion a one-stop venture since it's located just around the corner from where I live. The store doesn't seem to have the patrons it had in the past. This might be a reason why. There is more competition now, but I am being forced to go to a competitor because you stop carrying things you've had for years. Bad business practice to gain customer support/loyalty.

Hi I was just inside food lion on Martin Luther King Dr in High Point. For starters I walked into a line at Customer service I waited for about 5 minutes before I asked a customer waiting had anyone said to her they were sending someone she replied no. I then politely asked if they could send someone so we could be helped. He said yes. Ok still waiting. I was next in line when it was my turn I got no kind of geeeting I had to say "hello how are you" which I thought was very rude since this is a place of business. I then gave her my check to cash she started "cashing" my check but before she even really begin she said she didn't think they could cash. So she goes over and grabs an employee who appeared to be off the clock (he was on the phone) && he was in line at another register could we cash it he replied no she came back and told me they could not without reasoning I could not understand why so I asked the gentleman that he came n stated "they did not have enough money in the store" the check was ONLY $500. I thought they were very unprofessional. Also I felt they just did not want to cash my check due to laziness. After being turned away I called the store only to be hung up on after asking to speak with a manager. Then I called back a lady answered and placed me on hold.

I went to the Foodlion store Saturday morning to purchase shrimp that was on sale for $4.29.. when I was in the seafood section, I noticed that the price was wrong. I told an employee that was working in that dept. that the price was wrong.. he said to me.. it is what it is.. I repeated it back to him. and he said yes.. no other response.. when I checked out, of course it rang up the wrong price. $5.49. I had to then wait in customer service to get the correct price.. and yes I did use my map card... I feel this should not have happen.. thank you MVP customer.. This was at Foodlion on London Blvd. Portsmouth, Virginia. 23707

I bought lamb chops from Food Lion; when I got home and opened the tray it stinked like a 3 weeks dead body. I launched a complaint with corporate but never got a response. I guess they are overwhelmed with complaints for their bad products and service. Word to the wise, don't get the illusion you're saving money at Food Lion; in any case you're risking your health.

One of the 12 packs of pepsi max I purchased had 2 cans that was smashed & empty inside of box.
I drink this beverage from the time my eyes open until I go to bed.
I know horrible right?
I'm just saying I get a lot of cases or 12 packs (Depending on which way it's on sale) and I have problems quite often and don't usually complain.
Tho day i'm just fed up with the money I lost to this problem.
Thank you for your time.
Sincerely,

My wife works at the store in Princeton and the store manager In mount olive keeps hurrassing her and showing up to her work. When she tells him off he tells her he will come to my work to do harmful things. I know he has a past of this within his own store and has been in trouble for it before. If this is not handled I will seek legal assistance an the press will be involved. Why this man gets chances from doing something that is ground for termination. You have 24 hours . His name is Mark toler. He is store manager in mount olive NC.

Tonight 12/15/2016 approx 7pm EST, I was eating ice cream and found broken pieces of glass in my mouth. We had eaten approx 75% of the bucket so this was near bottom 25% of bucket. The two pieces fit together. I ran my fingers through the remainder in my bowl and didn't feel anymore. I got the bucket back out and saw another small piece on top, but I have not been through it because it is frozen and I didn't want to disrupt the area. The bar code number is [protected]. You can contact me @ [protected], email [protected]@nc.rr.com.
Wanda Stroud
Saratoga, NC

I went into the store to pick up a few items this morning and when I get ready to checkout, the cashier told me she couldn't ring me up because she hadn't logged it and she had an attitude as well. So I just went to next cashier. When she saw that, she told me I could come back to her register, but I'm like this if you give me an attitude, don't expect me to kiss your butt and come back. So I just stayed where I was at in line behind a couple of customers. Once the other cashier waited on me she asked me was I in a hurry. I told her no. I had to get to the line that was open. They only had one line open besides the other cashier who didn't want to wait on me. I felt like the other cashier didn't even want to wait on me.

Food Lion needs to have some type of customer service training for their cashiers. They act like they're not even working. If they don't want to wait on customers quit your job and give it to someone else who wants to work. There's no reason to take out your personal problems on anyone else.

Food Lion in Garner NC on 5th Ave is a joke. My daughter had been working there since June of this year. I had to pick her up today, August 15, 2016, because they falsely accused her of stealing when she was given a "On Me Sticker" to get something to eat 3 months ago(back in June when she was first hired). I asked to see the surveillance footage of her stealing and they stated they could not show it to me. Really? You can accuse my child of stealing but can't show me the proof! My child's story never changed that she was given the sticker by an employee and they stated it was for an item of her choosing. I am confused how you can fire someone 3 months later for so called stealing and then can't show the evidence to prove your accusation. I am one of those parents that if you are wrong I believe in disciplining the child but if they are right I am going to go to back for them. I believe my child when she stated she did not steal, she enjoyed working there even with the rudeness and attitudes of fellow employees. She enjoyed the interaction with the customers. This location is filled with rude and racist employees and has been since I started shopping here in 2013. The Store managers are rude and they have perverted male employees that will stare and make sexist comments towards women that come in and out of the store. My daughter has never been accused of stealing from any of the previous 5 jobs she has held over the past 5 years. She has always been commended for her excellent customer service skills and her professionalism. I was called to pick her up by a Loss Prevention Agent who called me being rude and spoke to me like I was ###ed when I came to the store to pick her up. I called the corporate office in Salisbury NC and everyone there acted as if the didn't know who the store's General Manager was. I will not shop at any of their locations ever again! Monthly I spend at least 600 in CASH on food and personal items since 2013. They will have "Smooth"(a store manager) follow you around the store like you are going to steal something. Then you have the other managers and employees that are more worried about their weave, make-up and false eyelashes that it annoys them to help you locate one item. I am going to post this on the BBB website and Facebook. Food Lion does not care about what goes on in their facilities or how their Managers treat their employees. The disrespect and humiliation they showed my child today was disgraceful. If they only wanted her to work the summer they could have made that known from the beginning and not falsely accuse her of stealing in order to let her go!

I want them to pay her for the days she was to work the week of 8/15/2016! They owe her an apology for embarrassing her by calling her a thief and firing her! I want them to give her her job back because she did not steal anything from the store!

On August 1st, 2016, I called Food Lion to complain on why it takes so long for them to find out if they can get a product I am interested to stock in my local store. After calling customer service, I asked why does it take up to 2 weeks to find out if they can provide a product, they do not presently carry. After holding for 15 minutes, the agent said that's the policy. I told her that I got an answer from Lowes within 1 hour. I said all you need to do is call the supplier! She put me on hold and came back without an answer. I asked to speak to her supervisor and she put me on hold for another 5 minutes. I asked if the supervisor could call me and she went to see if she/he was in the office-another 5 minute hold! She came back and took down my information and said she would not know when I would get a call, about the product. Food Lion may have lowered their prices, but there customer service has a lot to be desired!