Food4Less
Reviews and Complaints

1 month in advance I placed my order for my 96 cupcakes. Disappointed when I only received half of my order and the wrong kind! Never received a call from the bakery why I was only getting half my order and why they changed it. Lady behind the counter says do you want me to call the manager? Yes! Please! As she calling the barkey manager cell phone she ignored calls and she said this is mistake! They advise assist manager and aploplozied still kept trying to get ahold of the. Bakery manager to explain why I only received half my order and a different favor! Then the store manager robert comes over and says what the problem. I told him that not only did I place my order 1 month in advance a week before I double checked my and even called 2 days before my pick up day to double on my order and they bakey manager confirmed over the phone and in person last week my order will be ready at the time I requested. And now I only have have 48 cupcakes and a different color and favor! He answer to me was "well I can't do nothing about it you need to come back tomorrow and talk to the barkey manager or pick out other cupcakes and I will give you a discount". Then tell the assist manager stop calling the barkey manager I already took careof it of the problem! I proceeded to tell him as a loyal customer for 17 years! Always ordering my cupcakes here i'm not satisfied. With half my order and the wrong favor and my party tomorrow out of town and you want me to change my plans just to receive an explanation. He then told oh well pick other cupcakes and come back tomorrow and take it up with the barkey manager. Meanwhile I told the assist manager you have to make this right. He finds a cashier who use to be in the bakery makes my cupcakes. Please just wait 20 minutes to make you some cupcakes you would like. While he helps get everything she needed to make my cupcakes. 45 minutes later I received my cupcakes but not the same color, flavor or swirls but I had 96 cupcakes. Meanwhile assist manager tells me thanks for waiting and dont forget about your discount and sorry he could not give me an explanation. I went in line to pay when I tell the cashier your manager said to call him for my discount for receiving the wrong cupcakes. He comes over and says i'm not giving you a discount I told you to come back tomorrow and talk to the bakery manager. So if I picked out other cupcakes you said you going to give me a discount you lied to me and provided no solution! I was shaking my head no and said no that's your job! If your wife family member friend placed a cupcake order you would not treat them like this! You make sure they what they ordered was correct and be correctes and they would be upset if she only received half her order different flavor and now half. Are different color! Then says "I already give you a solution to take it up the barkey manager!" I told him as a manager robert you know nothing about customer service! His response "I know' and then as he was walking away I told him his manager skills sucked and he said 'I know i've only been doing this for a couple months!" rudeley walks away! Not to mention other customers around. He my experience horrible and embarrassing! Even the customer said where saying what a [censored]! That's unprofessional! The sweet cashier lady looks at my paper order and see its wrong! This is not right at all! She then asked me what happened. I told her and let know i'm going to sumit a complain about him! She continue to apologized and say that's not right! And tells me I cant say anything to him he is the manager of all of us. I told her he does not need to be the manager of nobody if he doesn't know his basic customer skills and manager skills! She tells i'm going to charge for the correct order because its not right! She kept looking over her shoulder and no I don't want to get you in trouble for doing your job correctly. She says but its not right you order mini cupcakes and received the wrong order why do have to pay for someone's else mistance. I said thank you so much for understanding and make it right! And I tell her the assist manager needs to manager! She says I know! I appreciated what she did for me. I thanked the assist manager & the cashier lady who make my other cupcakes. I said you all for coming together as a team and understanding the meaning of customer satisfaction and service. And informed that after 17 years of getting my cupcakes this is the first time it went wrong and last! I let them know I will not be ordering my cupcakes or coming back to this store as long robert is the manager. He needs to get retrained on basic customer satisfaction! Manger skills! And never seen the customer service counter with so many people complaining! While he did nothing to help them either!

Today I purchased three cases of Kroger purified drinking water and when I came home I open a bottle and it smells like fish water dirty water are river water so I checked my other two cases and they have the same smell also to let you know do you guys check all your products coming into your store also to this is the supermarket I shop at all the yime and now that I have found this in my drinking water that purchase all the time it just makes me unsatisfied as a paying customer and I would really appreciate it if you guys will have someone look into this situation

My family and I are regular customers at the March Lane Food4Less located in Stockton. On Easter morning at 11:30 security asked us to leave our push cart in a unsupervised designated area and I complied because security stated it was a new store policy. After we finished our purchases another employee monitoring the exit asked to see my receipt which I provided and he stated it was because we exited through the wrong door. I have witnessed many customers exit in the same door. I feel my family and I were harassed.

At the 6700 Cherry Ave in Long Beach, CA. Station attendants are rude, unpleasant and care less about customers. Repeated mistakes. Lack of help or slowing down on purpose. Equipment not working forces contact with attendants who seem not to understand what is wanted from him/her. I am afraid to hand them my credit card, my brother had his compromised there. Loyalty card readers not working, long lines of customers waiting forever for refund or receipt if they happen to pump less that they expected. Manager nonexistent, high turnover of attendants. Scary individuals around, will never go there after dark...

Date 2/10/2018 rialto CA, food for less gas station . My name Shawn miles, came to this service station on the date above at 5:43 pm why waiting inline at the window with eight other customers, the gas station employee, note a on window, say out for lunch be back in 6:45pm, has customer waiting inline, with other customers continue pulling in waiting behind other vehicles at the pump stand there in disbelief, as the two employees leave the booth and walk away towards the Food 4 Less store. Disappointment and very upset customers, not to mention all the money your business lost within the 10 minutes I was there, this went on for a four hour, remind you this is Saturday Night Rush Hour I do have pictures of a full parking lot of cars and cars that are leaving the pumps, this is not the first time this situation happened but this is the longest I had to ever wait to fill my vehicle at your location which I visit with both of my vehicles on a daily and weekly visit, very inconvenient for me and my family and other customers that I refer to this gas station please get back with me so we can fix the situation thank you for your time

I shopped at Food 4 Less 1616 W. Katella Ave, Anaheim, CA 92802 on 12/2/17 at 10:11am. Attached are two photos: Kotex 22 Pads and Kotex $1.00 coupon.

I bought Kotex 22 Pads at $2.49. I have a coupon $1 which is good for any Kotex pads or liners and "not valid on any 14-22 ct liners". I gave Kotex coupon to cashier is Regina R. Regina read but didn't comprehend so she asked Tisha, manager. Tisha told her coupon is not good for Kotex 22 Pads.

So I came to Tisha to show her that "not valid on any 14-22 ct liners" where I bought Kotex 22 Pads. She said liners and pads are the same? I am a man and bought for my wife so I am not expert at this. However, based on the coupon restriction "not valid on any 14-22 ct liners", I understand well that what I wanted to buy is legit.

My complaint is why Food 4 Less hires a manager who is not able to comprehend English?

I simply asked the cashier if the eggs were on sale because usually on wednesdays they are but the said it depends on the vendors, it's an individual promotion. So I said "oh ok, well I primarily came for the eggs" she just stared at me and said " we have nothing to do with the prices" she gave the reciept in a bad mood and didn't even thank me or anything. I was the one who said thank you and she didn't even respond to that. So I made a comment to my boyfriend and said how rude she was and she decided to give me the meanest stare, that's when I told her she had a really bad attitude. Then she said " well I thought you were mad because the eggs weren't on sale" I replied by saying " why would I be mad at you? I simply asked you a question" then she sarcastically told me to " have a good night" when she didn't even do in the first place. So I said " I hope you have a better one, and your attitude gets better" then she continued by saying " now that you're leaving, I will" I couldn't believe my ears. She said all this to me while ringing up customers and she was just laughing and smurking like she was having the time of her life but when it comes to her customer service skills, she has a very sour look. By the way her name is Angie G.

Was cashing my check at the store and employee Vicky was confused on how to cash the check so she got help from another cashier sonny and he entered the wrong amount of the check and Vicky tried to get help and ray was being very unprofessional and talking down on Vicky in front of me and other customers. We all agreed he should had been more professional and take her in the break room and explained what she did wrong, but he continue to down grade her in front of us.

I go to Food 4 Less gas station every Sunday to put gas in my truck and for the past month the gas pumps has been pumping gas very slowly it's ridiculous to have to wait 10 to 15 minutes to get to the pump and then when I finally at the pump I put $40 in the gas tank every Sunday it takes it takes another 15 minutes to put gas in my truck this is very upsetting today I go to Food 4 Less it's a Sunday and there's another I'm waiting 10 minutes to get to the park I got so frustrated I went to another gas station don't like going to the gas station because Food 4 Less prices are fair but time consuming is unsatisfactory I hope someone can fix this problem

I was at 44455 valley central way in Lancaster CA on Sunday I had been coming to the store since Friday trying to get courvoisier which was on sale but the store did not have it I ask for a rain check and she said rudely said that it wasn't possible but I can check back tomorrow I even went as far as asking to call the other store and they were out as well I think it's unfair to have an items on sale but don't have enough in stock

I was in the liquor depart and saw a sign that read 4 anos tequila for 4.99. Took to Tina the cashier and it rang up a different price. I immediately told her the sign stated 4.99. She went and checked the item and sure enough the tequila had a sign of 4.99 by it and there was over 15 bottles on the shelf. Tina removed the sign stating the tequila was in the wrong spot and that she was not able to override the item and she was sorry. For years I have been shopping at this location in Melrose Park and when and items are properly placed or just tags are the wrong price you are always given that price. Why was the price not honored and then a correction made to insure no other sales at the incorrect price? What type of customer satisfaction is this?

Absolutely disgusting ! Went into food for less at roselands today to purchase some last minute items for the week. For a company that prides themselves on being the "fresh food people" this is absolutely appalling. Who is in charge of quality control at this store ? Bread that is two... Yes two weeks past its before date on the shelf. Absolutely disgusting ! Our family will never shop there again !

I was in the store located at 20801 Bear Valley Road, Apple Valley, CA. There was a skeleton crew on duty, there was no security guard on duty and someone intentionally set off a fire extinguisher and disrupted all of the activities in the store. People began coughing and choking and others ran out in a panic. I patronize this location quite frequently at least 2-3 times per week. Ever since this incident, I have been coughing, sneezing and my nose has been burning as well. If symptoms worsen and/or persist, I will have to explore options as to whether legal representation needs to get involved. There is no reason I should have been exposed to those chemicals, security was not present and the situation could have been a lot worse. It was a disturbing and frightening experience. My partial receipt is attached as proof that I was in the store. Please view security footage.

I went to food for less to return 3 items. I wasn't going to return the items so I tossed out the receipt. But for my own reasons I ended up not needing the items. I went up to the counter and asked if I could return these items and an employee there told me that one of the items they didn't carry. So I went to go and grab the item. I knew it was sold there because I had purchased it. I think this alone was very rude, after waiting in line cus I have to get outta line to go and select the product off the floor my return was denied due to it being medication although there unopened, un damaged they denied my return. Marco the manager was very rude as well so was the cashier Vicki M. I live close by so I always do my shopping there and I also for whatever reason sense a attitude with this indiviual and its becoming very frustrating! Another thing is that at the Indio location they sell deli meat and have a bakery there is never no soap to even wash ur hands and the restrooms alone are very unclean... no one seems to care! If the city of La Quinta was contacted health inspectors I don't think they"d find this sanitary at all!

On Fri 10 Sep 2010 I went to Food 4 Less to sell candy for a school fundraiser. The management told me that was not allowed. They contradicted themselves, and said they would have to allow everyone to fundraise if they allowed me. Next, they stated that they in fact did allow some fundraisers to operate, contradicting their previous statement. I told them that I see all the time people selling tamales in front of the store. I feel the store should allow fundraising. I have spent thousands of dollars at Food 4 Less for groceries, and now I will take my business elsewhere. The people over at Fresh and Easy seem really nice.

the meats displayed in front of the butcher section is full of fats.taking for a piece of lamb chops, the top is red with no meat but on the bottom ots just complete fat.even we cant select our own items.dey just server themselves.its so unfair.dey just rippin us off.

buyin one kg of chops and get 350grams of fats.

it was so gud in my country where dey we get grade C chops..but looks like here they sell grade D..please atke some action.