Foschini
Reviews and Complaints

whom it may concern
I went to Charles & Keith store( Menlyn) to pay my account on the 24 November 2018, and purchase a bag.
The was only a casual in store, who did not greet me and could not assist me. She stated that no one was in store therefore she could not help me, I asked her to call them and she said No she won't call them.
The store manager Natasha and the sales advisor where not in store.
They came back minutes later after
I have been waiting, with a couple of things they had bought for the shops.
The sales advisor assist me .I asked their names, which they stated.
Natasha the store manager proudly said with an attitude, I quote.
"I'm Natasha, the store manager then they all laughed"
I walked away, as I was not about to step down to her level of unprofessionalism, that is her work place not the streets. She clearly doesn't know the difference. I believe a manager is a leader and I'm sure that is not want the company is promoting.
•My issue is this why did they both go shopping leaving only a casual in store.
They clearly did not even consider possibly of theft.
• No apology was rendered to me as I had been waiting, instead I get an attitude.
I ended up only paying my account and not purchasing anything from them because of their attitude and I must say it is not the first time.
I most definitely will not be shopping in that store because of the constant bad service I've been given. The fact that i work in the Mall does not give her the right to be disrespectful, I'm also a sales assistant and it is honestly annoying that when you go into a store you are undermined by other employees. As soon as I walk in the store I'm a customer and I expect to be treated in a professional matter.

Regards
Noma

I would like to lay a formal complaint against Jacqueline, one of your call centre staff members.

She phoned me at 14:10 today, to inform me about an outstanding balance insurance policy, which will pay out in case of my death, so my family members are not liable to pay my outstanding account. I informed her that I will not be interested in the product, and thanked her for the call. While trying to end the call this person has the nerve to call me selfish! I couldn't believe what I was hearing, and asked her to repeat what she had said, she did to my shock. I asked her to transfer me to her supervisor, she said she would get them to phone me as soon as they are available. Guess what? I'm still waiting on that call. What type of sales training are you offering to your staff? She was extremely proud to give me her name again. She is a disgrace to your company and your brand, in a position someone with actual talent and need for employment could have been.

Hi There

I want to know why am I being charged for emails and sms an telephone calls as well as letters through the post after I have called in and said I don't want emails and calls nor the post through the mail, I don't mind a sms but this is so ridiculous cause I get charged for it so my account is not really coming down.
I am a single mom and I am battling financially and to get all this extra stress about interest that is so uncalled for is not fair

I cancelled my contract with this Foschini One 2 One data for R89, from the 9th of October & up to date my sim card is disconnected. Whenever I contact them I'm being told there's nothing that can be done, they waiting for MTN to reconnect me to pre-paid. This is ridiculous, I'm loosing out on most important things because of this. I would never encourage anyone to take up this contract. The consultants aren't even willing to give a resolution, they just don't care.

To whom it may concern.
I had a one 2 one top up contract for some years. The contract elapsed & i just carried on with it but now i decided to cancel the contract & go back to prepaid with the same phone number. So i phoned in on 18 September 2018 to cancel my contract. They told me it that it will only deactivate in a months time on the 18th October 2018 & i would have to call in again on the 18th October when the Sim doesn't work to let them put it back on prepaid. But problem is that I've done the above & they have cancelled my contract but they are now telling me that there is some technical glitch at MTN internal support for my number to go back on prepaid. I left it for 2 days & still nothing happened so then i phoned in again & as i explained to them that i'm loosing a lot of business as i use this phone number for my business as well. I asked to speak to the adviser, i then expressed my concerns & situation, only to be told that there are other people waiting longer than me. So i asked him what does that mean ? so he tells me some people are waiting more than a month. I was told to just wait until the MTN Internal Support gets back to them & there's nothing that they or I can do to speed up the process. I just feel that its unacceptable & pathetic to wait so long just for my phone number to be put back on prepaid. I'm really disappointed with the service & i'm sorry to say that i would never recommend anyone again.
I hope this can be resolved asap.

Good day

I am writing to bring to your attention a serious issue I had in your establishment for the last couple of weeks.
We opened an account at Foschini end of August.
My mother and I was interested in a sale that was running at that moment (when you buy two pairs of shoes the second one is 50% off) hence we wanted it, but they were out of stock with the size.

The lady that assisted us initially was very friendly and advised that we take one in the correct size (5blue) and the other incorrect (size 3 pink) then we can do an exchange in Johannesburg as she has confirmed that they've got stock of the size 5 pink shoe in question.

A week later on the 30th of August I drove to Johannesburg to do the exchange because I was advised they've got stock.
Upon arrival I was assisted by Lihle (a lady with dreadlocks) who confirmed with Wesley (working with shoes) that there was no stock.
With great

disappointment I went to Eastrand mall again and I am extremely concerned with the lack of understanding I received from the staff member who helped me, I explained my situation and she was completely not interested while explaining she just returned the shoe, not asking me anything or advising what she is doing and left me there clueless.

I called the lady that initially assisted me and she was once again very helpful and phone Johannesburg again and they confirmed again that they do have stock, she also spoke to the manager that agreed that they would invoice the shoe again at the 50% discount as it was now retuned back to the store.

Three weeks went by and I never received any communication or any update on the process.
Then I contacted Illana (RM) and she tried to assist me and organized that the shoe was delivered to the store within 72 hours of contacting her but to my disappointment it is once again the wrong shoe.
I explained the urgency of the shoe to her and I had to buy a new shoe in lieu of this chaos and constant running around.
I've been to the store over ten times and all failed assistance.

I contacted Illana again explaining that the incorrect color shoe was delivered and the consultants in store are not sure if that was my delivery.
I don't know what to do anymore.
I really need assistance.

Please contact me on [protected]
Or mail Danielle. [protected]@mtn.com

Regards
Danielle McKenzie

I've just opened a new account with TFG and upon opening i took out an account protection insurance. Before the end of the month i received a notification informing about the insurance instalment due on the 1st of October 2018. And as usual i hardly have time to go to the store so i decided to transfer the expected amount due via cell phone banking yesterday on the 1st but was shocked to receive an sms notification from Markhams telling me that my payment was not received and that i must make the payment within 24hrs i called customer care line and was told it takes 2-3 working days before the money clears. How come i was never told of this on the terms and conditions and the consultant didn't even bother to ask me for the proof of payment. I'm closing their account as soon as their money clears #Angry and Annoyed

I purchased clothes last month from liberty midlands mall pietermaritzburg. I tried the clothes before purchasing them. I washed the clothes which i always do before using them. One of the tops stretched so much that i cannot use it. I wash clothes and hang clothes all the time so Foshini must not even try to make excuses. Its pathetic that the clothes are so expensive and such pathetic and poor quality. I may have bought this item on sale but paying R200 for something i cannot use is disappointing. I do not think i will ever want to purchase clothes from Foshini again.

To Who it May Concern

I purchased a skin treatment box set from Foschini in Sandton City, and upon my arrival home, I found that the packaged seal in side the box is broken, and the items advertised and discussed with me was not in the packaged box. I've been trying for several days to get a hold of the store in order to discuss with the lady that sold me these items, however the phone is continuously on "busy". I've seen several complaints on the site about this as well. I contacted customer service and discussed this with them as well. They also tried contacting the store, and experienced the same issue.

Why is this the case? This is extremely poor customer care and service!

Regards,
Charmaine

I purchased a boot for my daughter, size 13 at the foschini kids store in vangate mall last month. It's a burgundy instinct girls lace up boot with a rubber sole. Today the entire rubber sole detached from the shoe... for R350 I think this is pathetic.

I unfortunately lost my slip and I do not have an account with foschini. But I purchased it with my debit card and the sales consultant placed the cash reward points onto my ID number. I'm not entirely sure how that works. But with some investigation on your part, I am sure that you'll be able to detect that I in fact purchased this item at your store.

In light of the above I sincerely hope that you can resolve this issue promptly.

Roxanne Jansen
[protected]
[protected]@gmail.com

Goodday
I have not been working since 2013 until now and ever since iv never used the account.but my credit now is four times my credit, now i wanna pay so that i can clear my credit but the question is why should i pay the amount that i have not been using your credit? Pls assist me on that i wanna pay my credit of the clothes iv used thats all because really im not working but i want to clear my credit from your company.and i have been to the shops to complain but its clear my query have not reached you.please if i can be able to pay only the amount i owe i will be pleased.

Hi There

It was my birthday yesterday and I was given a generous voucher to spend. I was asked where I would like the voucher for and I said Foschini as I had seen some awesome clothes in the Mall of Africa Store where I shop.

So I went shopping yesterday and was happy to say the clothes I chose where made in South Africa this is a great initiative and the quality seems great. Well done on this cosumers are tired of supporting China.

I walked around the store chose about ten items and proceded to try on. Some staff were helpful and some just could not care a dam. While in the dressing room no one asked if they could assist me with size changes etc.? I asked a lady about a discount advertised on jackets and she said you should pay for the item before you know if there is a discount. I had seen the discount at the Rosebank branch but I did not get it somehow Mall of Africa has different prices. Surel all prices on set merchanise should be the same it was a jacket and was supposed to get R100.0 discount. Dont you train your staff to assist customers in a better fashion?

After choosing five items I paid with my card the cashier thought she was doing me a favour by assisting me and threw my items in an untidy fashion inside out and crumpled in to the bag. I checked my invoice before I left the store and was over charged so got the Manager to correct. I was not happy with anyones attitude and the way it was handled so told them to keep the dress and credit me.

Needless to say I wont be going back there maybe rather another store. Do you not train your staff on the CUSTOMER EXPERIENCE? My grandmother happened to open the first Foschini store in Pietermaritzburg years ago and I can assure you the service would of been excellent to say the least. It you carry on with this kind of service your wont get repeat customers...

I went to Foschini Protea Glen Mall on Saturday the 12th of May 2018. I purchase some underwear and finished of at the cosmetic department to purchase some make up.
I then went to the counter to pay and found 2 ladies looking into each others eyes and chatting about their own personal matters. I told them i wanted to pay and they told me to go pay on the other side (clothing side). To my surprise they work in the cosmetics department but not even one of them came to ask if i needed assistance with or information with regards to the products.
Never the less, I went to the other side as directed and when I got there on one male cashier was there and one other lady was assisting customers on the floor. The queue was long and we all had a couple of items to pay for. The cashier then asked the lady on the floor to come and assist...leaving no one on the floor to assist the incoming customers. The other 2 ladies were on the other side chatting and kept on sending more people to the other side to come pay. Everyone in the queue was complaining about them and one of them was a supervisor...What pathetic service received.
People look for jobs and once they have those job, they use them to rub their positions in our faces. I'm a manager where I work, and I render excellent services to the companies customers. I thought Foschini Balfour Park has Poor services but I guess I was wrong...I'm starting to think that all foschinis have got pathetic and Appalling service.
The gentleman working on the till did a great job and the lady who came to assist but as for the other 2 ladies in the cosmetic division...I'm total disgusted by the way they treat customers. They could have helped the customers and then proceeded with their conversations but no customers are not important as usual...I guess sales is not a priority in their lives because whether they sell or not they get paid...so why worry about customer satisfaction and happiness.

I am totally disgusted and will not visit Protea Glen Mall Foschini ever again.

I went to Fischini Dundee on the 10th of May 2018. Staff did not greet at all or asked if they could assist me. I wanted to buy some tops/ shirts. I could not find a size bigger than an 18., When i enquired why there was nothing bigger than an 18, I wad told to go to Newcastle and buy there. Newcastle is nearly a hours drive from us. Why not keep clothing up to atleast a 22. I would suggest that you tend to this problem as well as trsin your staff properly. They did not even asked if theycould try and get this item from another shop. Really you will have to pull up your socks!

Got to the Foschini store in Johannesburg central, found a black shoe that I tried on and size fitted perfect. Started looking for someone to assist me with getting the shoes from store room. Approached first lady who was standing by the till for assistance, she just said there's no one working at the shoes department and she can't help. Waited approximately 15min and went back to a different lady on the same till, she just gave me attitude and said I must just sit down she will get someone to assist. Waited again for approximately 30 minutes for assistance still and no one showed interest in my waiting. The store was not even busy, I fail to understand such poor service.disappointed

Good day my name is Kathleen naidu is [protected] I had a fashion express account opened up .This account went under debt counselling in 2015 and in 2016 came off and the debt was paid in full and settled .Clearance certificate was issued and paid up letter given from fashion express for the bureau info to be updated.in 2016 and 2017 I was refused several credit applications due to me having a low score and a poor credit history from foshini. Foshini kept updating the bureau till Nov 2017 as me being over 9 months in arrears. My letters were sent to the bureau who could not assist as the settlement said fashion express and not foshini. I am very upset as a consumer as my information was misrepresented on the bureau as having a foshini account instead of fashion express as per cpa foshini should not be listing me as I never opened an account with them I had an account with the affiliated chain store n that was supposed to reflect on the bureau...I have a poor scoring n bad payment history for a debtor I do not owe, secondly this debt was settled so even if foshini uses the excuse that fashion express is one group to foshini it was the debtors responsibility to ensure the correct information was submitted to the bureau at all times and the information being reported was supposed to be verified, this was not done and as a result I the consumer have a bad name a poor score n even worse I am unable to get credit ...I am giving foshini a chance to rectify the error by updating the bureau and compensating me for the inconvenience caused before I post a complaint to the fais registar and in social media ...my email is [protected]@gmail.com cell is [protected] .I await a response

History of the matter:

15/12/2017 - Account was settled payment - R3499.39
12/01/2018 to date various charges put to my account and on top of it collections fees - for what?
25/03/2018 - Paid another R190 as I am sick and tired of being told I owe you money!
I am frustrated with this matter as I settled my account in December 2017.in February I was called about my account being overdue. I requested the agent to cancel all other charges that I was not aware of to my account immediately. Agent refused and advised that I need to go to a store to do it so that the store can phone them to cancel…. pathetic

I have now paid up another R190 even though I feel that I was not liable for anything further.

I refuse to make any further payments on this account and demand that whatever other fees are being charged that is reversed and my account reflects R0 outstanding - do not close off my account.

I will not take any accountability for any fees that are currently outstanding on my account as I once again remind you that I paid up my account. If the consultant at the store did not do the right thing by making sure that any other fees are cancelled I do not see why I must be penalised.

Please resolve this matter and advise that the above has been attended to! I will not be ripped off by paying for stuff that I did not agree to.

This store is unethical!

On the 15th of January 2018, I purchased a 100 ml 212 cologne from Foschini Southgate branch for my husband. The Cologne which normally is a concentrated product and of good quality lacked this and had no potency. I contacted your head office in Cape town to raise the matter, I was afforded an opportunity to change the fragrance the same day which I did. Instead of purchasing another big bottle, we bought the Mens' Designer Scent Box valued at R 1, 200.00. My husband used the samples and we then went back to Foschini Southgate on 29 January to select his preferred fragence.
The branch had none of his 3 choices and his 4th option they did not have in a 100 ml. My husband was then told he "must" take one of the others which was there. It is not our fault they didn't have stock, we are not in charge of stock taking yet... without considering to get the requested cologne from another branch, my husband, with a lot of hesitation, then had to take the 100 ml million dollar. This cologne does not only not accommodate with his skin, but it flairs up his allergies. I am really not impressed with the lack of service, the sad quality of service you sell as well as the non availability of stock and terrible quality of the fragrances sold to us. R1200 might seem like a little money, but this was a lot of money spent as a wedding gift since we got married in December last year. My husband has a sensitive skin, and I am very familiar with how the fragrances are made up and how to select the best one, He usually uses the Perfume range and therefore requested the Zadig and Voltaire and 212 NYC perfume which are both perfumes and does not irritate his skin nor trigger allergies. Apart from my disappointment, I am quite interested to know if your client is aware of the quality of their stock sold, or... the lack of their stock on your shelves even though they pay for it. This is really not on and I am not happy, something that was supposed to be special was ruined in one hisssssssss of cologne

Good day

I would like to lodge a complain to Foschini regarding their staff member which is very rude and doesn't have customer service in Newcastle Foschini. I was at the shop the 15th of Jan 2018 because I had a complain regarding the damaged shoe and I was told no one can authorise anything for me that day because their supervisor was not in, had to go back the 16 th when I got there I was attended to by the lady Minenhle who was very rude with me and didn't event want to assist me with the voucher that made me wonder how does the store operate with people like that so I would like the matter to be resolved ASAP

Preferable means of contact Email

Regards
Thobile Mtshali
[protected]
[protected]@sars.gov.za

On Saturday 09/12/2017 I visited the Foschini store in Stanger. After waiting for 2-5 minutes for someone to assist me at the cashing till, a very unfriendly employee named Glenys (I think) approached me with arrogance. She asked me if I was paying cash or card and I replied with a card. After scanning my items she asked me again if I was paying cash. I said no here is my card (which I had already left on the counter). She got extremely upset by this because she had to rescan the items. After swiping the card, she asked me if the card I was using was mine and I said yes. She probably assumed that I was using someone else's card to purchase to my items which I take offense to as many people were around me, and may have overheard our conversation. This is not the first time the staff at the Foschini store have been arrogant. Earlier this year, a makeup salesperson shouted at me for assuming an open foundation was a tester, yet no one was there willing to assist, and all testers are hidden in bottom cupboards. I actually feel really intimidated going into the store, and ever since I have tried to avoid shopping at Foschini Stanger. I felt so threatened by Glenys, that I even decided not to unlock the secret voucher code given to me by Foschini.