Fragrance Direct review: Fake perfume and impossible to return it 4

I have purchased several bottles of fragrance from fragrancedirect.co.uk. When they arrived, it was immediately clear they were counterfeit. The covers were misspelled and their smell was clearly like a horrible cheap chemical similar to the street-ware sold in China. I contacted them immediately to ask for a refund.

I ordered a few times from them and with the service I was totally happy bí my first 2 orders. But the 3rd time I ordered 2 Mac lipsticks, and honestly I didn't even think about that, it could be fake. But this time I think I received fake ones, because they don't have the vanilla smell. They look exactly like the originals, Exempt one of them has a bit different label. But this one is irritating my throat, so must be fake and I don't want to risk my health.

Hello
Order number : 7502649
I am writing to let you know that I received my order, however, some of my perfume bottle packages were damaged (squished). Some are slightly damaged but one of them is really damaged.

Thank you
M Khan

Arrived quite a bit later than expected so were delighted when finally arrived

Ordered Hugo Boss and Armani diamonds rose perfume for my husband and myself

Imagine our disappointment to open a box containing two boxes of JOOP 30ml sets.

We spent £60 approx and cannot even contact the retailer. Tried calling, tried online chat and email to no avail (no customer representatives are currently available)!

Disgusted with this company

I would steer well clear!