FragranceX.com
Reviews and Complaints

I ordered twice last 10 from fragrancex for my husband how's living in USA but my Visa card was not American card the first order they emailed me telling me the address is not the same to visa but the money was taken the second order They emailed my telling that there is payment wrong so the cancellation option was shown to me so I canceled it and I have ticket I tried to call customer service but no answer when my money is gonna be returned!?!

28.October i received 2 orders, one of them (Order #[protected]) shipped to my name but the invoice and items inside is not for me, it suppose to go to someone else his name id in the attached photo, i have paid for micallef perfume $355 but received some cheap items not for me.
Now returning these items back with fedex will cost me $175, and I sent many complaints since that date and got several promises responces that they will be responsible and have fedex to pick up the order and return it to you, but so far still promices, i an trying to call their phone but no connection as if it is false number.

My order never arrived and they will not refund the full amount. The reason is unknown, they are not very talkative and helpful. All I know is that they are big scammers.
And if you live in another country you will pay more for every item you are about to buy. So you will spend much more money than if you go to the nearest store and buy something like this from there.

I have ordered some items from www.fragrancex.com and they sent my order to the wrong address and refused to help! Weeks passed and I received nothing so I contacted them and asked about my order. Then I found out about their mistake. They started to blame USPS and told that I have to deal with them on my own. It was not USPS mistake! FragranceX provided them the wrong address and it was clearly their responsibility to fix everything. They stopped replying to my messages and they really don't care about anything!

I have sent them tons of emails for the last 5 months and received no reply! My times I asked about the status of my order, then asked for a refund, but they are ignoring me. I placed my order 5 months ago and bought some perfume for my wife and mother, but nothing ever showed up. It seems that FragranceX decided to keep my money and my order. Too bad I did not check the reviews before I made my ordered! This place is a 100% scam!

Ordered some perfume for my girlfriend back in December. That was supposed to be Christmas present but Christmas came and went and nothing showed up. It is now April and still noting. They do not respond to my messages and there is no way to get a refund. I wasted my money and I'm very disappointed. I decided that it is not worth waiting and gave up. Just wanted to share my terrible experience and maybe this will stop someone from making the same mistake that I did.

Do not order anything from www.fragrancex.com they are real scammers! Ordered some stuff from them about two months ago, paid some extra for rush delivery and received nothing yet! I'm buying things online for years and never experienced something like this before! One of the worst customer service I have ever experienced. I never received anything and I doubt that I ever will!

Do not buy anything from this irresponsible company! I ordered perfume for myself back in September. They charged $150 from my credit card. Weeks passed and I heard nothing from FragranceX, they didn’t even send me a confirmation email after I paid. It is now January 22, 2016 and I cannot get in touch with them. I still received nothing and they continue to ignore me. I sent them many letters and spoke with them on the phone. Fragrancex customer service representative said that my order was successfully delivered and called me a liar! I never received my perfume and they just don’t want to help me! These thieves stole my money and blame me for everything! This company is a scam and it should be stopped! This company is making their money from robbing people and they should be stopped!

Ordered from fragrance X and when the parcel arrived DHL wanted £22 because the correct custom and excise payments haven't been paid . Emailed fragrance X who hide behind computer generated emails to request they contact DHL to pay the said money .DHL have been told to return the gods back to fragrance X and DHL are as bad as fragrance X .So bypass all them go to PayPal raise a grievance or a resolution and don't pay the excise duty it is fragrance X responsibility to send your goods in the same way you paid for them .IN GOOD FAITH.

Don’t buy from the company www.fragrancex.com! I have ordered fragrance from them, and within two weeks the order was in process. I emailed the support team and asked to tell what has happened, but the guy told me that everything was fine and they promised to ship the order within couple of days. I waited another weeks and got nothing. Total rip off, and I highly advise to stay away from them.

Really poor irresponsible scam! The staff told me the amount was cancelled and will be refunded back to my account, when I called my bank, the bank told me the amount was not even cancelled.
On the 11 April 2015, they double charged my account on a thing I didnt even make an order! I only ordered one set of perfume which already 14 days and haven't arrive.
On 22 April 2015, I made payment on two perfumes and they said they have cancelled which is not!

A total untrustable site that the admin treats you like an idiot. I'm from Malaysia & I can't even call through their Hotline! Below is their only response!

Thanks for your email, your request is important to us and will be responded to within one business day.

All orders are automated so in most cases we cannot cancel orders. If you placed an order in error, you can simply refuse it and it will be sent back to us.

Sometimes we can cancel an order if we catch it in time, if you must cancel try reaching us by phone Monday through Friday between 7am and 4pm EST at [protected] or [protected].

Have you browsed our help section or logged into your account?

Please browse today's available products and pricing at http://www.fragranceX.com. We look forward to serving you soon!

&

Thank you for your email. I have canceled your order per your request. A refund has been posted to the original method of payment. Please allow 1 -2 business days for the refund to clear. We look forward to serving you again soon.

Why allow 1 or 2 business days for it to clear while they never even cancelled my amount?! What a big lie!

Hello there
FragranceX.com sell fake juices
I live in Pakistan and own a handsome collection of colognes. Back in 2010 my uncle, upon return from UK, brought a gift for me which was Caron Pour Un Homme de Caron and guys i loved that so much that i managed to empty a 125 ML bottle within 2 years. Since then i was looking for the same at an affordable rate, and finally found it cheap at FragranceX. Immediately ordered Caron Pour Un Homme De Caron 125 ML EDT vide standard international shipping. Package arrived me after 22 days (fair enough). I opened the package found everything ok, it was packed well, box was OK Bottle was authentic, but when i sprayed the cologne it literally smelled like some weird laundry detergent. It was not near to Caron not even deserved to be called a cologne or fragrance. Now it broke to me how they manage sell such classy things at so cheap rates.

Thanx
Zarar
e-mail [protected]@yahoo.com

I ordered and paid for a 100ml bottle of perfume and received a 75ml bottle.
When I emailed them (I am in Australia) asking what they were going to do about it, they firstly wanted a photo of what i received, which I sent to them, then they proceeded to tell me the price was for the 75ml bottle (when clearly the order stated 100ml bottle with photo!)
A few emails were exchanged when the final one come asking me if I would like them to charge me another $9 for the current price of the 75ml bottle seeing that is what I received!
I have dealt with this company a few times over the last few years and had no reason to complain, but was totally blind sided by their lack of concern regarding my complaint.
Although this is what is on their website "Shop with confidence, we offer a 30 day money back guarantee"... DO NOT TRUST THEM!
Disgraceful service, I will never use them again and will warn all my friends and family about them.

AVOID, AVOID AND AVOID. Around 18 months ago I ordered some perfume and paid them £30 through paypal I never received it. They will rob you off that it is probably stuck at customs or ignore your emails then before you know it 45 days has passed and it's too late to claim back through paypal. LUCKILY my credit card company (Tesco) did refund me the purchase amount after me sending copies of other reviews for the company and proof of purchase any emails etc from them. I wish I had read other people's reviews before i placed my order and I certainly would not have bothered.

When I recieved a mail from FragranceX.Com stating that my order was on Hold and I need to call them to fix the issue, I called. This lady named "Sam" picks up the phone and speaks with utmost arrogance. This was the worst customer service I have ever had to interact with. When I told her the billing address was correct she would not listen to me and she just cancelled my order without even asking to me... When I asked to talk to her manager, She says I am my Manager. I am not sure if posting this complaint will help teach her a lesson, but I sure hope some one does...
CALL WAS PLACED TUESDAY MORNING 10:00 A.M EST from CANADA

I bought a perfume He Wood, order 8745122 on 28.12.2011, and did not get far, anvio e-mails to the company that always asks that I wait another 4 months without my money and my perfume and asked to wait more, it crossed the line!

Well, I live in Brazil, Rio de Janeiro and I am a loyal customer of this website since 2009. They sent to us with free shipping costs and with wonderful prices, since here colognes are too much expensive. I have always received my packages within some weeks and I have been satisfied with their services until June, 2011.

Unfortunately, since this date, I have done more then 17 orders and I have received NONE of them until now. And I am not the only one. I am part of a group at Facebook, made by people who loves colognes and buy a lot among the most known websites. Everybody from Brazil are complaining about the same thing: the orders from Fragrancex are not arriving and they simply don't give a direct answer to us, because they always use the worst excuse, which is: "sorry, free shipping can't offer a way of track your order". This is a complete absurd!

I am charged on my credit card in US$ and I haven't received my orders and, until now, the Customer Service only refund me in 5 orders. Last week I sent an e-mail asking about the others refunds and they said: "sorry, but we have done 5 refunds since June-August and you have to give more time for them to arrive".

More time? I have orders with almost 5 months...
I am totally disappointed about them.

I hope they find my orders or give my money back.

I ordered perfume from FragranceX a month ago with no avail do I get any feed back from them. I try to phone them but also with no avail they don't answer their phones and neither e-mails. I spend R298 worth of ordering perfume.
I contacted my bank in South Africa and they are going to reverse the payment.
Please people be aware do not order anything from these people I think it is a scam they are ripping people of.
Yes I'm also one of those that was caught by these fake companies on the internet which I think don't exit

Ria Jacobs South Africa

Only made one order but they charged me for two, I have filed complaints with BBB and KANSAS AG, I want to incourage everyone ripped off by the company to report them to the local BBB, and you States Attorney Generals Office, and letsn shut them down, I have advised them of the K.S.A Law on theft, there is no differance from someone stealing and someone depriving me of my personal property, Theft, I called them and they gave me bogus/Fake names this company is a front, I want them investigated for possably funding terriorist.