FragranceX.com
Reviews and Complaints

Order #[protected] received on 12/22/2021. The Rihanna Rebel Fleur Gift Set large bottle of perfume was half empty but still in gift box. Bottom of box had small stain. This is the second time I've received empty bottles.

A FULL replacement bottle would be nice. Photos sent in email.

Patsy L. Nash
6378 Faith Circle
Indianapolis IN 46268
[protected]@gmail.com
[protected]

Actually, I would give them 0 stars. I was sent toilette when I purchased edp purfume. The fragrance (Jimmy Choo) smells like pure alcohol rub and extremely light in color. I have worn this fragrance many times purchased at department stores, therefore, I'm aware of the color and smell, and this is not it. I ordered 3.4 ml (2 purfumes); however, I received 3.3 ml. My order was not accurate and deceitful.
Since my return, the company is trying to give me a partial refund reporting that I didn't return Jimmy Choo. The purfume smells like pure alcohol rub, I wouldn't waste my money and keep that. All 3 fragrances were returned at the same time in the same box at my expense. This company is a scam, and I will never purchase anything from this merchant, again.

I ordered and paid for two bottles (2 x 100ml) of Michael Kors EDT. Today, DHL delivered only one bottle of perfume. The relevant order No was #[protected]. The tracking number with DHL was [protected].

Please let me know where the other 100ml bottle has gone and when I can expect delivery.

Fiona Beevor

two previous bottles of hummer that I purchased--the spray nozzles do not work--when I push top down it stays down--i can't get them to work. what can I do--or what will you do for me [protected]@hotmail. com

I have placed and order with FragranceX on the 13th September 2021.

Its the 10th October 2021 still nothing received. FragranceX just keeps on replying that I will receive it once Customs Clearance has been done which I think is utter bull.. I own an Imports Company, I Import goods from various countries, NONE of them takes this long at "Custom Clearance".. It's sad that they will take money but doesn't give any assistance afterwards, except for the same reply over and over saying That the goods will be delivered after customs.

I want a refund!

I ordered Curve Crush and went on vacation then upon returning I used this product.
It has no smell at all.
I had ordered from Fragrance.net many times in the past and they always had good perfume. Every time!
But this one I will never use again.
I ordered on August 18 and by the time I received it was a week later.
Today is Sept 23 & I called and he said we cannot assist you because it is not within the 30 days and they do not budge one inch or one minute.
They are crooks
That is fine but I want everyone to know DO NOT BUY FROM FRAGRANCE X

Hello, I made an order on 9th August 2021. The order has been damaged and returned to sender, never been delivered to me. I found this from DPD tracking service, on 17th of August. I have emailed costumer service twice, ticket no 1586815, and got unclear response. Once responded Jose on 27th and then Cidalia Dominguez on 30th. Se said that she doesn't understand my message, even if I have sent her a print screen with order number and tracking situation resulting that the order never get to me.
In this situation I just kindly ask to be refunded.
Thank You very much
Kind regards,

Iuliana Oniceanu

Absolutely terrible customer service.ordered perfume on the 29th of June only to be told that the courier couldn't deliver it which was 2 months later.I was told I would get a refund but customer service will not reply to any of my emails.They didn't even bother to tell me that it couldn't be delivered until I sent them about 20 emails.Fragrance x cannot be trusted.They are a terrible site to order from and the worst Customer service I've ever tried to deal with

I placed an order on 07/15/21 and they cancelled it without giving me any information. It's disrespectful. They didn't even give me my money back. I'm pissed!
It's not a reliable site!

I ordered a bottle of Day de Toilett brand name Canoe, when I opened it there was no Fragrance and it was all Alcohol

I bought an expensive fragrance bottle and it started leaking from the atomizer, i want to make a replacement. The bottle bought date was on 31-12-2020. The name of the fragrance is PDM Layton Exclusife. The company is fragranceX

Mobile number:[protected]
E mail: [protected]@hotmail.com

I ordered perfume from FragranceX.com, when I phoned customer services to complain ( free service) I was on hold for 20 minutes and got charged £52 for phone call !

Bought Perfume, 7/1/2021, from them and till date no delivery.
Tracking number sent doesnt reflect on their site and when I mail to enquire no response.
Order number: [protected]

I ordered (Order #[protected]) mid-December, and while I expect delays due to the holidays, it would be nice if someone at least answered my email from support instead of closing all the support requests! I was given a tracking number for a company I cannot find online, and it still says the parcel is "staged". There is no communication at all and all I would like it to talk to someone regarding my parcel. I don't even mind the delays, that's to be expected, I just want to know someone it willing to talk to me and answer my questions. I have used this company in the past, and I was so pleased before, but now I don't know what on earth has happened, but the customer service is shocking!

Have been a loyal customer for many years. Placed an order as usual on 11 dec 2020, was charged and now 11 days later the order has not been shipped. I have sent emails and called for days and no one will answer phone or respond to my emails. This is the worst service ever! Has fragrancex gone to the dogs?
Guess I will have to file a fraud dispute to get my money returned then go to a new supplier.
Fragrancex you let me down I am so disappointed,
Order #[protected] placed on Dec 11 2020

USPS 9405511298152880120052 Shipping Label Created, USPS Awaiting Item on December 11, 2020 6:22 pm by USPS
Tracking Information:
Status: Shipping Label Created, USPS Awaiting Item

Ship Carrier: USPS
Tracking #: 9405511298152880120052
Date: December 11, 2020 6:22 pm
Location: Hauppauge, NY

Placed Order #38772254 on 3 December. No feedback on shipping. Numerous emails remains unanswered. Tracking number does not exist with indicated shipping company.

Hi- Just received my order for Paul Sebastian 8 oz splash cologne. Ordered three. The product description says they shipped three, but I received only one item in the box. I have ordered these from you before and never have had a problem. May I request you complete my order and send me two more 8 oz bottles of this cologne? I would appreciate it so much. Item #400416 D144C01

They included a $5 coupon code CR154955. It says my order was processed 12/8/20 at 8:38:59.
Robert Kimball
51 Willow Brook Way South
Delaware. OH 43015
US United States

i never received the order and they refuse to refund me, now the order total is 300$ so you can understand my nervosism at this point. It has been more than a month, they tell me to contact usps, i did and they dont answer my emails, where am i going to find the right at this time? They tell me they made an investigation but never gave me any details or proof of delivery, basically they took my money never send my order and never refunded me .

Hello... after noticing that money is missing from my bank acc I saw the monthly reports and find out that there is unauthorized charges from my credit card. For the first charge an amount of 107, 75$ is ok because I ordered 4 parfumes with order number [protected] on 27th of July. Later on 1st of August another 107.45$ are also charged from my acc without any order. Can you explain me how is this possible and I want my money back on my bank account please. Thanks for understanding your mistake. I will be still your customer because I'm sattisfied with your products but this is unexpectable.
Best regards
Dimche Ristovski