FragranceX.com’s earns a 4.0-star rating from 332 reviews, showing that the majority of fragrance enthusiasts are very satisfied with their purchases.
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took payment, did not deliver the goods
i ordered around $80 of perfume and aftershave in November 2010, it is now June 2011 and they have failed to deliver the goods. I have contacted them many times to complain and have asked for the goods to be re-shipped, or a refund. All have been flatly refused. Leaving me with no money to buy the goods and no Christmas gifts as well.
I have checked International Law and they should have given me a full refund within 30 days. They refuse. Because I am in the UK, my consumer rights exist but are impossible to enforce.
The complaint has been investigated and resolved to the customer’s satisfaction.
fraudulent shipping fees
Fragrancex specified that shipping was free and I am still being charged for it.
The lady on the phone hanged up on me saying that she could not cancel the order (I emailed them immediately) because their had noone on stff during the week end and that the coupon should not have worked. The coupon is STILL on the site and people are still being charged. Terrible business. Terrible attitude!
The complaint has been investigated and resolved to the customer’s satisfaction.
Never received goods
Hi, on the 12/3/2011 I purchased a bottle of perfume from a online store called Fragrance X. I paid for the product over the Internet using my visa card. It has been nearly TWO months and I still haven't received my product. Every time I try and ring their telephone number I get a recorded message and I have emailed them numerous times and each time they have told me that it might be being held by customs. I'm a customs officer here in Australia and no parcel from fragrance x has arrived into the country at all. Plus Australian customs do not hold parcels unless they are suspicious. I have done so research on the Internet to find that this company is known to fraud their customers yet they are still allowed to operate. The company do not even place a tracking number on their parcels so there is no way of seeing where the parcel is, or proof that the company have even sent the item to begin with. I'm very very upset with this company and have demanded a full refund as to no avail. I'm hoping that you might be able to help me in some way as it is hard being in another country otherwise I would go to the actual fragrance x office myself in person. I have all the emails and proof of purchase ect. Please help ! Cheers aleesa
The complaint has been investigated and resolved to the customer’s satisfaction.
I am very angry with FrangranceX. They have not delivered my product and are not answering my email complaints. Do not waste your money with them!
me too, mine was ordered and paid for in February... meanwhile its now 12th APril, and i am truely pissed off with them ... thieves !
non delivery of order
I orderd perfume early November 2010 from fragrancex .I was contacted by email from fragrancex that order had been dispatched 19/11/2011 . To date . 23/04/2011, have not received my order . Have sent numerous emails, receiving their generic replies . My last 2 emails have not been responded to . I have also asked them to cancel my order and send a refund but was meet with a ridiculous response relating to automated ordering which negates their system to do this . This situation is totally unacceptable . Any assistance, I would greatly appreciate .
Ross Gibbons
The complaint has been investigated and resolved to the customer’s satisfaction.
Goods ordered and "apparently" shipped on the 13th January 2011. It is now March 3 2011 and still no sign of the goods although fragrancex state that my order has been "shipped". No replies to date from my e-mail to the company. AVOID AT ALL COSTS!
Fragrance(su)X - needless to say my experience has been negative. Another tale of woe about ordering Christmas presents that are simply not going to turn up on time (if at all) and customer support that seems to be non existent. Admittedly their auto-response email message is fired out immediately with a hollow promise that your inquiry will be attended to within 1 business day. 10 days and counting...
I ordered perfume from this company in May and I have yet to receive the goods. I am out of pocket AUD $200. I have repeatedly emailed them and received the standard, 'it is in customs' response. I feel helpless as I am in Australia. I would not recommend that anyone orders from this company. The customer service is non-existent.
Do not order ANY goods from FragranceX they have failed to deliver goods, do not have a tracking system on packages, they have withdrawn £94.00 for the goods and claim that the goods have been despatched, but either (8) weeks later, nothing has been received and they refuse to give me a refund.
My new bottle of Xeryus Rouge (order #[protected]) has a defective pump. I cannot get it to work.
I made two purchases in fragrancex in 2011 and did not receive the products.
Probably lost or were not even sent.
Have complained to Fragrancex, but they do not solve the problem.
Orders number:
12/1/[protected]
9/14/[protected]
My email is: daniel.andrade21@ig.com.br
I have about over 12 thousand dollars in orders that never arrived here. I email them many times, without any answer. I simply don't know what to do. Every f... day I ask myself how could I be so stupid spending so much money with this scam company.
DO NOT PURCHASE FROM THIS COMPANY IF YOU LIVE OUTSIDE THE USA, took just over 3 months to get my perfume to Australia, they are no help at all and copy and paste the exact same repsonse to all your emails. Not worth he $15 saving.
This company is a rip off scam. They will take your money and not deliver and will fob customers off with feeble excuses blaming the HMRC service in the UK. DO NOT EVER EVER EVER order from these criminals and DO NOT EXPECT THE USA FEDERAL AGENCIES TO DO ANYTHING ABOUT IT THEY ARE AS USEFUL AS TITS ON A BULL.
I order from them on the 12th September 2010. Thwy took the money from my account imediately but it is now 1 November and still haven't received my order. They keeo saying it's in transit but this is not good enough. I would NOT order from them again and would WARN all NOT to use them. Dreadful company !
Scent, came opened, box damaged and 1 inch of scent missing
I purchased Miss Boucheron eau du parfume and shower gel and body lotion from them for my daughters 20th birthday.
They arrived very quickly. They shower gel and body lotion came in good packaging and sealed in cellulose.
The scent, however, came opened, box damaged and 1 inch of scent missing. They told me to send them pics which I did. After looking at them they offered me 10% off. I asked them to replace the bottle of perfume and they outright refused and offered me a 15% discount off the order.
That was all I wanted was to have the scent replaced. They did not. I never got my money refunded either.
Terrible customer service.
DONT SHOP HERE!
For finer fragrances and handbags...stick with the department stores. More money yes. But authentic and guaranteed.
non delivery
I made an order through FragranceX.com on 16th November 2010. I also received a receipt on this date about my purchases. My purchases were 2 orders to be sent to Australia and England, both gifts. My order numbers were 6752171 which was Believe by Britney Spears 3.4 oz Body Souffle for Women and Believe by Britney Spears 1 oz Eau De Parfum Spray for Women $28.72au. The second order number was 6752186 and I had purchased mens Chrome by Loris Azzaro 3.4 oz Eau De Toilette $27.75au. I received an email saying that the goods had been shipped on November 17th 2010. It is now March 23rd 2011 and I have not yet received my goods. I have written several emails and I have been ignored but occasionally when they do actually reply I have received the same answer about how it takes time to deliver and go through customs. I have contacted paypal but they cannot help as it has past 45 days. I am very angry and upset but also disappointed. I had ordered through them before and I received my goods within 2 weeks so I trusted them this time to do the same. All I want now is my money back.
Non delivery of items
Although this company states that they use USPS airmail, I believe this to be a blatant mistruth. It is now 9 weeks and I have not received my items. Their response consists of the same mass produced platitudinous emails about mail and/or custom delays. Most countries, including Australia, don't hold perfume in customs, and inspection results in 'customs tape' and only takes a day or so. Unfortunately Paypal requires disputes to be lodged within 45 days, so it is to their advantage to ask you to 'be patient'.
Beware - this company is shoddy! If they can't manage accurate deliveries within the USA, they seem to have no chance of a delivery to foreign realms...
The complaint has been investigated and resolved to the customer’s satisfaction.
I think they have problem with the "free shipping" because they give the packages for shipping to dispatching companies like United Express International (UEI) which ship normally magazines and other printed matter very cheap (under 1$ per delivery if it is going about a mass of packages). If you visit the web site of UEI you will see that for overseas shipping the surface mail can take up to 45 working days!. This means 9 weeks. In my case it took even 18 weeks (I am in Europe). Yes, the package has arrived finally yesterday. It was a "letter sending" and also packaged as a letter, not in a hard box, just plastic envelope. Of course, the perfume packages are crumpled but the bottles are O.K. For me it is not worth to pay money and to wait so long and then to receive perfumes in crumpled packages.
It is true, Fragrancex has a few interesting for me perfumes which I can not so easy find here but I am not satisfied with their delivery services. I will try to find out where can I order my perfumes here in Europe avoiding this disastrous story about shipping and waiting many weeks...
Almost 3 months and they mever came
I made a big mistake, I havent read these complaints and shop from FRANRANCEX. They are scam. I paid 160 USD and ordered two perfumes. I think they didnt even shipped them. They stole my money. Please dont buy from them. And anybody can help me, where can I take this issue to get my money? Even if I get my money back I will never shop from them... [protected]@email.com
The complaint has been investigated and resolved to the customer’s satisfaction.
Yes, there is a solution to your problem! Go to Better Business Bureau.Com, lay a complaint, you will then get your refund. No doubt you have had all the usual excuses for the non delivery of your purchases, you will also have received their apologies and thanks for being patient, you will also have been asked to show a little more patience as the parcel is sure to arrive shortly----- what a load of crap----- they are just a lot of low life lying ###. The parcel will have never been sent.
Their replies to my e-mails are delayed and are, regretfully unhelpful
I am a UK resident I ordered £92+ worth of goods on 27th Nov as I write this its 6th Feb and still no sign of the goods. Their replies to my e-mails are delayed and are, regretfully unhelpful AVOID AVOID AVOID esp UK users as you have no redress and if the costs are < £100 you will not be able to claim the loss from your credit card company. The US authorities should close this website down.
I have had the same problem... my product was supposedly shipped on 19th November yet I am still waiting. Have tried emailing several times only to get the same generic reply. So in the end I called, & was hung up on as soon as I said my product hadn't arrived. I eventually got to speak to someone after pressing a different menu option & was told that it would be held up in customs (for 2 months?!). Was told to just wait but it has now been nearly 3 months & I guess I just have to accept that I have lost my money.
Sent wrong item, kept shipping fee, poor customer service
Purchased 4 bottles of Black Cashmere. Received 4 bottles of Cashmere Mist. Contacted FragranceX by email, and then by phone. Was told by the CSR that the shipping fee would be reimbursed to me because they had made the error (as stated on their website). Was told that they didn't issue return labels to Canada, and that I would be reimbursed for my costs to return the incorrect items back to them. I had to phone them to get a refund for 4 bottles, they originally only reimbursed me for 5. They kept back $5.95 for their shipping costs. I was hung up on by their CSR. I called back several times and finally spoke to another CSR. Discussed my reimbursement, have sent them copies of my shipping costs. This was on Friday, still waiting to hear back from them. They don't actually seem to recognize that this whole problem stems from the fact that they did not send me what I had ordered! As with many others, I previously had one successful purchase from them.
Can't figure out how to edit my comments - initiallly they reimbursed me for 3 bottles instead of 4, until I called them.
Items not received, no correspondence
Purchased goods in July 2010, goods not received. Emailed company three times, first responses I was told goods must be caught in customs and to be patient, wait until goods are sent back to FrangranceX and then they will resend?, third email to company requesting reimbursement for goods not received have been ignored. If items were in customs I would have been notifed. No response from company who I have paid for in total. Do not notify you that goods are not registered and cannot be tracked until you complete shoppping basket on internet - total scam and advertising world wide postage for goods that don't arrive.
Finnaly Get Item after 5-6 weeks (Birmingham UK)
Finally my Fragrance Arrives - (Birmingham UK)
Here are the time Scales.
I ordered 5 items on the 24th sept 2010, i got the items today 4th Nov 2010 (5weeks - 6 weeks later) . The US post mark says 10/ /2010 Sent by a Gareth Chambers from United Express International, 7300 NW 34 Street, Miami, Florida 33122.
Customs Charge by UK border Agency (26.00) Dated 29/10/2010
Card from local post office 3/10/2010
I made 4 phone calls to fragrancex trying to track the item - each time was told it was delayed by customs, They do not instigate any refund procedures at least 3 /4 months after date of order. The 30 Day money Back - Only applies if you have received the items and they are not what you ordered - Does not apply to non delivery.
If you do live in the UK Just watch out for the CARD from the local post office telling you theirs a item to be collected - They will keep it for 3 weeks (non Registered) or 1 week ( Registered) before returning it to the sende, so if it took 6 weeks to get here - 3 weeks at post office and 6 weeks back to US Thats close to 4 months before they get the item back to start a refund procedure.
My only suggestion is if you do choose to order - be prepared to wait 5-6 weeks. Better still shop elsewhere.
Parcel Force - [protected]
Royal Mail - [protected] Opt 3, Opt 4 for Switch board.
Huggy The Bear
The complaint has been investigated and resolved to the customer’s satisfaction.
Thanks for a very Informative post - Ive contacted my local sorting offfice and they had my Parfumes waiting for me - just by chance they had only been their two days - It took 6weeeks and 4 days for my items to arrive.
Wont be doing that again.
Tanks Huggy Mwah xx
Products not received
I have passed an order of 2 bottles of perfume (Noa) and paid by paypal.
I have never received them.
More than 80 euros lost.
I have been sending e-mail to them during 3 months and they have always told me to wait.
What can I do to have back my money?
Could you please help?
PS: I can send you all the e-amil if necessary
Same me...I ordered my perfume in early Jan 2011 and am still waiting. I'm sorry that I didn't see this site earlier as I wouldn't have ordered through them at all and won't ever again. Thanx for feedback re other sites
Does anyone have any other suggestions re getting money back? Paypal's time limit has expired. I wonder why Paypal is continuing to be involved with this company with so many complaints?
After 18 weeks of waiting my order has finally arrived. What I could see, it was shipped using a surface mail, obviously that means the package was shipped from USA to Europe indeed by a ship. It is really the cheapest way to ship goods. Anyway, I see now that fragrancex said truth when they have written me I must wait. But who is ready to wait so long time? They must note on their web site about such long shipping times.
I have two orders with FragranceX and have received the same platitudinous responses. Where they get the idea that these things are sent airmail is ludicrous. Something somewhere is not happening and the result is: no perfume. I have raised a dispute through Paypal, but the more expensive order has passed the 45 day period and will probably give me no joy. Thank you for this site so I can have a good whinge and get the boot in. Missing package is now into its 9th week.
Same here, I ordered in October 2010 a few perfumes, paid via paypal over 100 euros and till now (over 3 months) I am waiting for my parcel! FragranceX replies my questions with statements that there probably problems with german mail but they mean that the parcel will be delivered. I cannot more believe them. It seem to be something wrong with this company. They publish on their website only positive feedbacks.
Ordered stock in Nov.2010 - was supposedly shipped on the 18th Nov.2010, but up to today I have yet to receive my parcel! I ordered 3 perfumes over $150 and have also received the generic emails of my parcel "delayed at customs" and "you will receive your parcel shortly" crap! Wot I find so strange is that they shipped this consignment off with NO TRACKING to South Africa!? In the past they sent with tracking, no problem...now not, why? They didn't send it off free of shipping charges, I paid $17 for it! Wot is going on here? Have they turned into fraudsters? I ask you with tears in my eyes!
Same here, I ordered some perfume on nov 24th of 2010, payed with paypal, untill today, never received the order. Wrote several mails, always ask me to wait, that the perfume will soon arrive.
I also tried refund through paypal, but the service only is available for 45 days, and that is expired too.
I will certainly never buy from them again, this is a rip-off!
i ordered 2 items from fragrancex.com same not recived and emailed them several times reply says despatched just wait and they took more off card than agreed said it was customs charges ordered 29th nov 2010 england
ordered on 16th Nov 2010 - still not recieved mid Jan 2011 - emailed several times and told the orders $150 will arrive soon.
Has anyone got another email address that can unlock the secret of getting a positive respons?
Yet another to be caught out by this rogue company.
Ordered two items on 9th November and despite several emails requesting refunds as not received after 2 months still receiving computerised responses and failure to answer the simpliest question. Whilst I paid via PayPal and thought I was covered I have since discovered that you have to register the dispute within 45 days of date of order.
DO NOT USE THIS COMPANY!
Same here. Ordered and paid on Nov 6. Still have not received by Dec 29. Everytime I wrote them, they asked me to wait. Don't order from Fragrancex.
Fraudulant charges on Credit card
I purchased one item on 10/18/10 from Fragrancenet.com. The same day 3 charges appeared on a different bank account from FragranceX.com totalling over $150.00. I have received an apology from FragranceX, but the charges are still pending. The employee stated the charges will go away.
If I purchased something from one company, how can a very similar named company take money from my account. She stated that the 3 orders were going to addresses "all over the country."
That is the nature of my complaint.
FragranceX.com did reverse all three charges on my credit card.
Stay far away from Frangrancex
l was initially wary of going here but they had what l wanted and since l cannot get it here in my Country l gave them a try.Very fast delivery-International and they refunded the shipping as had a coupon so they did homour that.One item which they are not realy suposed to sell was a .17oz purse perfume and it arrived not sealed in the sense the box had no cellophane thus it had leaked.The other item was spot on and lovely.l did send them an e-mail explaining it is not exactly ethical to sell samples which the one l was complaining about was as contacted Gucci and they gave me the info.Tehy wanted a photo-huh, its in a red plastic box which when depressed send out the EDT spray so guess it is my word aginst theirs.It is not a real worry as they had the decency to answer, refund the shipping and happy with delivery and conatcts between us.
Hence do not always believe what you read as sometimes it may work out but be warned check the Net first as there are loads of posts and reviews of Companies like this.
Fraud
I ordered $200 worth of products from fragrancex. Having paid by credit card, two months passed without the items being delivered. I asked for updates on shipping but was told that the delay was attributed to customs/security. When, after 2 months, I asked for a refund, fragrancex refused to respond to my request.
While this company appears to fulfil some orders, it is clear that they blatantly defraud overseas credit card customers as they no doubt feel these customers are unable to redress the fraud.
My advice is do not deal with this company.
The complaint has been investigated and resolved to the customer’s satisfaction.
Never received item supposed to have been shipped. Item was claimed to be shipped on 15th November 2017 but it's now the 24th January and still no item. I live in Australia and have emailed customs and rung local post office but neither have received it or can help me as there was no tracking number. I have emailed several times and get same automatic response of being patient and it was shipped. They won't even answer my question of how to get it reshipped or a refund. Very angry!
i place order for a small bottle of creed after shave on February 23rd 2017
it is now April 11 and still no delivery
i have left approximately 10 emails with them and received standard auto reply responses that goods could be held up in customs
my email is greville@wbpproperty.com
I purchased a deodorant from this company on May 6, 2017 and today May 9th - still no product and the usual response - please wait, etc and my last email to them was not even replied.
In my opinion, they advertised this product knowing fully well that they probably dont have it in stock and yet they went ahead with their advertising and took my money with no reservations at all. They even had a nerve to give an automated Order number.
I have since put forth my complaint to PayPal and I have to wait and see the outcome. I will be very concerned if PayPal doesn't respond in my favor because to me it seems like they will be enabling this company.
Such companies must be put to shame publicly. People like me made an honest purchase and we do it in good faith but these shiesters have no qualms about cheating us - their customers.
Re-submitting, as I misspelt the company name and it's important to get it right!
FRAGRANCE.X has failed to deliver goods, despite numerous attempts at chasing them. When I emailed a query, they first said that the product had been despatched. When I sent a second, more stern email, they claimed that they had a backlog of orders because of the Iceland Volcano problems which had affected flights. They claimed that the goods would be despatched and it still has not arrived. I am now endeavouring to get a refund so I hope the organisation isn't a total scam and just incompetent. But I'm not optimistic!
How I wish I had seen all the other comments before I bought from them.
Everyone else who has been stung take care... if you used your personal debit card to pay the company, talk to your bank. They have your personal details which you need to protect ASAP.
This company has scammed me out of $110.50. I bought two items from them more than 2 months ago and I have never had a delivery. All of my follow up emails are be replied to with pre-written templates and I am not even sure it is from a real person as the names seem to rotate. This could be the work of a automated bot.
The company does not have any confirmation of postage.
It would be very wise if you chose not to use this company to purchase cologne. Once they have you money there is no way you can get it back.
If anyone has any questions or wants to know further details, please contact me via the register email address.
Charge back the amount it shouldn't be too late.
Fake
I purchased a perfume Bvlgari 3.4 oz tester from their site. First the perfum was delivered 5 weeks later and it was a fake. It was no original perfume. The smells dissappeared after half an hour and the bottle was bad quality.
TAKE CARE! THEY SALE NOT ORIGINAL PERFUMES! Don t waste your money!
I agree with you 110% on your comment, about "FAKE" fragrance from this site. My one and only purchase from them was suppose to be "BURBERRY" but, that is "NOT" what I received! I purchased my first ever bottle of this fragrance from, a department store and, the fragrance was lasting but, what I received from Fragrancex "WAS NOT" and, it didn't even smell like the real product when I sprayed it out of the bottle!
I WILL NEVER ORDER FROM ONE OF THESE SITES EVER AGAIN! So ladies BEWARE and take my advice, DON'T do it this site is selling "FAKE" merchandise! But if you must, go to a dept store first and, smell the fragrance you want to purchase, before you oeder it from Fragrancex.
Faulty product and bad customer service
I receive a John Varvatos gift pack that was leaking from the EDT bottle and had stained the box and packaging. It was also only 3/4 full.
They requested photo evidence of the damage and I sent it to them. They offered to reimburse my credit card $10 for the damage. I refused that offer as the item cost me over $40 and it was bought as a gift. I requested they replace the item or refund my money in full plus the cost of my postage back to them.
They have since repeatedly ignored all my requests for a resolution to this problem. I believe they are hoping I will just go away.
I would advise all prospective customers to avoid this company and use another perfume internet company instead.
The complaint has been investigated and resolved to the customer’s satisfaction.
Non delivery, no response
This company is total scam, DO NOT BUY anything from them. I ordered some perfumes (worth $122) on 3rd June 2010 and they have not arrived yet, I tried to contact them with many emails but no reply. I searched my post office register with post office staffs and they found nothing arrived in my name from FragranceX. Once they sell, they never response to their customers which is a sign of fraud. Also they do not keep any shipping receipt/information of packages w/o tracking number which is very suspicious.
I have had the same problem... my product was supposedly shipped on 19th November yet I am still waiting. Have tried emailing several times only to get the same generic reply. So in the end I called, & was hung up on as soon as I said my product hadn't arrived. I eventually got to speak to someone after pressing a different menu option & was told that it would be held up in customs (for 2 months?!). Was told to just wait but it has now been nearly 3 months & I guess I just have to accept that I have lost my money.
Scam
We have purchased some products from the web site www.fragrancex.com. They claim to be confident and have worldwide shipping. It's been more than 2 months and we haven't recieved our products. They don't even give any information if our products have ever entered our country. For people who intend to shop from this web site, be aware that they are not at all confident. If there is any authorized foundation for confidential internet shopping investigate www.fragrancex.com.
fake parfum horrible management people working illegally and the parfum not real only hired people who not speak English only Spanishpeople working without paper
I have had the same problem... my product was supposedly shipped on 19th November yet I am still waiting. Have tried emailing several times only to get the same generic reply. So in the end I called, & was hung up on as soon as I said my product hadn't arrived. I eventually got to speak to someone after pressing a different menu option & was told that it would be held up in customs (for 2 months?!). Was told to just wait but it has now been nearly 3 months & I guess I just have to accept that I have lost my money.
FragranceX.com Reviews 0
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About FragranceX.com
Customers visiting FragranceX.com can browse through an extensive inventory that includes both the latest releases and classic favorites in the world of fragrance. The website is designed to facilitate an easy shopping experience, with products organized into categories such as men's colognes, women's perfumes, best sellers, and gift sets.
In addition to fragrances, FragranceX.com also provides a range of skincare and makeup products, allowing shoppers to purchase a wider variety of beauty essentials in one place. The company aims to offer competitive pricing, and often features discounts and promotions on their products.
FragranceX.com services include international shipping, with the company striving to deliver orders in a timely and efficient manner. They also have a customer service team available to assist with any inquiries or issues that may arise during the shopping process.
For those looking to purchase fragrances and beauty products online, FragranceX.com presents itself as a platform with a comprehensive selection of items from industry-leading brands.
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FragranceX.com Contacts
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FragranceX.com emailsSupport@FragranceX.com100%Confidence score: 100%wholesale@fragrancex.com95%Confidence score: 95%sales
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FragranceX.com address5 Plant Avenue, Hauppauge, New York, 11788, United States
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FragranceX.com social media
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Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
Most discussed FragranceX.com complaints
Prior to this I would say they were a reliable business with quick service but I've been proven wrongRecent comments about FragranceX.com company
Prior to this I would say they were a reliable business with quick service but I've been proven wrong
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