Freddy’s
Reviews and Complaints

Apparently with an update I was forced to log in again. But when trying to log in I got a message saying I needed to Sign Up again using my same email to have my account restored. Which I did. And my account was not restored. All of my rewards point and history are gone. My 3 year old accidentally signed me out after I saw this. Now when I try to log in again using the email and password I just signed up with (to “restore” my account), it will not log me in and I get the same message about Signing up again using my same email. This app is completely unusable and there’s no motivation to use it if my points won’t be tracked or kept! Need to fix this and do better.

I will not use this app again because it serves no useful function. You cannot place your order ahead of time, since the app will not let you place the order until you are physically outside of the store, you may as well go in to order. I use apps for take out food so that when I get to the restaurant my food is ready and I can enter the store and leave with my food within 1 minute. I live a 5 minute drive from the location, and as an adult, I can properly allocate my time so I arrive shortly after my food is done being prepared. In fact, I have been writing this review while seated in my car waiting for my food to be prepared. Change this location function, it is pointless.

I rarely leave reviews on apps, but I really had to leave one on this one. This app is the most pointless app that I’ve ever used and that’s saying a lot. The only thing that this app is good for is maybe to review the menu and see pictures of food. It’s never successful in finding a location that’s less than four hours away, and I live about a mile and a half away from a Freddy’s. I have tried multiple times to reset my password, every time It says email sent, I never receive the email. I have reached out to their technical support and I’m awaiting an update, I am going to delete this app if I do not get an update within 24 hours. I am hoping that this app develops into something great, at this time it’s a no for me

Great food but the restaurant was very dirty

If they screw up your order you can’t do anything about it.

App doesn’t allow to choose drink! I could not cancel the order... the manager had no idea either.

This looks like a great app but if none of the restaurants allow mobile ordering then what’s the use of it.

The food is great, definitely our go to for fast food. But missing frys and ingredients on a to go order will surely end our future to go visits.

This app is good in concept but the Freddys I go to always say “we can’t take your loyalty app because it’s down.” So I can earn points by manually entering, but can’t actually redeem them even though I get notifications saying they’ll expire.

I ordered through the app and went through the drive-through and the manager refuse to give me my order I explain to him about my disability and I’m covered under the ADA the Americans with disability act y’all need to do something about fixing this problem with your app

There was a piece of brownie and mostly chocolate fudge for my Chocolate Delight. There was also spilled custard all over the outside of my cup. The presentation was not good. This is not the first time I have been disbelieved. It’s disappointing to wait 20 minutes in line to not get what you expect after paying $6.

Like others, tried logging in to previous account, password reset email never came after multiple tries for a week. After the most recent attempt, the pop up was a bit different, saying that I should just do a new sign up with my previous email address to restore my account and points (had over 2000 that I tried to redeem right as they shut down their old app with no advance warning). Did that, 0 points in my account, got email saying thanks for joining Freddy’s Rewards with a hamburger reward as if I never was a member before. Sure hope all those points are not gone when they abruptly shuttered their old app with no warning.