Free People review: Delivery

Ordered Oct30-delivery date Nov3. FP use Lasership so be aware.

-No shipping confirmation received.

-Nov 4 checked order and it was stuck at warehouse since Nov 2.

-Contacted FP and was told to wait until Nov15.

-Nov 8 called lasership and was told to cont seller if not delivered within 48h.

-Nov 11 cont FP and rqst a refund- told.it would be processed within 3 days.

-Nov 11 afternoon received email claiming packd delivered. No.package, checked my cameras not delivered.

- Nov 11 contacted FP again to tell not delivered-FP askd to wait another 48hr for delivery. Asked for refund again as I was no longer interested on item. I was told 2nd time refund would be processed within 3 days.

Nov 15th refund not processed.

Nov 15 contacted FP who said I was given incorrct info Nov11 (Refund not requested) and to wait another 48hrs for response (not refund, customer service does not process refunds, it has to be escalated to another team.I was told I would receive an email confirmation with case number. No email received.

Who knows when or if I will ever get a refund. DO NOT ORDER ONLINE, THEIR CUSTOMER.SERVICE IS HORRIBLE AND IT IS IMPOSSIBLE TO SPEAK TO SOMEONE LIVE.

They do not care about their customers at all. Stay away.