Freelancer.com
Reviews and Complaints

I signed up to freelancer.com to work as freelancer. They gave me membership plan on free trial for one month and asked me add payment method. I added my credit card details and same moment 3 amounts of Rs.16.02, Rs 123.08 and Rs.91.67 got deducted from my account. When i contacted their customer support, they told me that it is for credit card authentication and i'll get refund in 2-3 working days. But till now i have not received any refund.

Furthermore, I was charged Rs.1654.97 as project fee for a fake project. An employer posted a project on the website and awarded me the project. When i accepted the offer, Rs. 1654.97 got deducted from my credit card as project fee. I tried to contact employer for further details on project but she didn't respond. I raised a ticket about same for providing me refund but i have got no response from them.

This website is looting money from its users for everything.
Please tell me how can i take this matter on legal grounds.

I am an old Freelancer with Freelancer.com. Though freelancer is providing a lot benefits to it's users but Freelancer.com is Money Eating Engine. Their vision is only to Earn Money through good or bad, not with the vision of helping the community.

I did a project with an Employer (client name is hidden due to privacy agreement) on a project. She released a payment for the project. We delivered them the project and after sometimes, it was observed that payments in my account are locked total of $2400. I received an Email from Freelancer that it will be unlocked if dispute is resolved in your favor.

I kept following up with their support and they said that we are waiting for employer to resolve matter with their account. After some days I received email from employer stating that dispute is done in Freelancer.com favor and she didn't want to contact me or Freelancer anymore because she said I am done. Now where is that MONEY ? In Freelancer.com SCAM BOX ?

This is not the first time. If employer make a charge back, and freelancer does the dispute and inform their freelancer only once that dispute is being handled. But later we never know even if dispute is won in Freelancer.com favor they never inform you and keep that amount with them. This is their best strategy to screw the users and they talk about Terms and Conditions. Unfair ways. I am waiting for their final response and later I am going to lodge a complaint against Freelancer.com scam to cyber crime agencies in Australia.

My ticket is #AYS-[protected] for reference.

Hello Dear,

Please I need help. I am in very stressful situation. My money (300 USD) is being stuck in Freelancer and they Block my account. I give a project to a person and hire him but they block my account.

I do not want to work with them, They are collecting the money through scam. I just need my money back. I read the reviews on this website and I have seen many people who are complaining about Freelancer.

Please if anybody can help me to get my money back from these scammers. They are very rich and Billionaire company but they have no hearts. They become billionaire through these scams. Please help me so that I can get my money.

I will be thankful

I was working as a client on the Freelancer. I have posted projects and got help. I also deposit money.

The freelancer completes project for me but my account has been closed. I need my money back but the company is not responding.

I am texting them again and again. They have open the complaint, but they are actually not resolving the problem, and they are also not replying to my complain. Why they block my money without any specific reason. I want my money back from this Freelancer.

This is actually not the way of business by taking other people money.. They must need to questioned about this on the Judgment day, I want my money back. Please help me

I've been working at freelancer.com for few weeks now.

Have gathered a few hundreds of dollars, and the VERY NEXT day after my first withdrawal request, they blocked my account, with NO REASON EXPLAINED and aren't answering my emails..

I am contacting my lawyer for going deeper about that, he is part of an international law company and they have offices in Australia.

I am just tired of being aware of scam on Internet, even when we are dealing with actual registered companies !
Even if I am gonna loose some money, I go until the end of my law action I believe, since I'm not the only one to complain.

Please send to : [protected]@gmail.com all informations you have about your experience, or whatever might help me suiting them.

And PLEASE, STEVEN from freelancer or whoever, don't post an automatic response here. have the decency to respond like a human being, PLEASE.

I have done projects with a freelancer and I paid him.
After few days, freelancer text me that Freelancer cancelled the sessions.

But They did not make me refunds and they also close my account

They cancelled the sessions as well as close the accounts to get the money. They play a game to get the money and reverse the sessions. I need money back but there is no way.

I need help to get the money from these scammers.

I created freelancer account and deposited funds in the account. Funds was 200 $. From that day, I did not make any transaction. I did not hire any person, I only deposited funds.

Yesterday they close my account and got the money by saying you have violated Clause 23.

When I did not use my account from a week, I only deposited funds in there, How I violate the terms?

They are playing with me and took the money, They are scammers. They are not replying on tickets. i also text them on Facebook but no hopeful response...

Why ?

This is the fourth time when they did similar injustice, it really impossible to continue like this. The Arbitration Team freelancer is not more than a fraud team. The last thing they did: An employer who after 3 months of the project ended, decided to recover the money paid, he went to the Arbitration Team indicating missing cache and temporary files into the delivered software! The most unheard ever seen! Temporary files are files created by the same operating system, or the same software when it is running.
Finally, as a result of the dispute, Arbitration Team granted the veracity to the employer under the premise that "I had to deliver temporary files". That is CRAZY! That is ridiculous, miserable, disrespecting...
Definitely: If you want to have a free software, just go and register at freelancer.com, create a project, hire a freelancer and create millestone, wait till completion, when the freelancer is finished and gave you the source code, then you with all guarantees can go to Arbitration Team and say that developer did not provide some temporary and cache files. Arbitration Team will undoubtedly grant you the veracity, you will in all certainty win the dispute and the money will claimed to you!
"Arbitration team" doesnt work, does not read anything, they just repeat the same employers words "Missing temporaly and cache files" No logical and no any sense on such message. At end I decide cut the conversation with them, they had sent incredibles replies to my messages. Fraud and scammer site! No others words to rate this site. So many complaints agains they, that no sure why interpool doesnt take care about these scammers

I have been charged 11.10 dollar for winning one project(Project ID: [protected]) where the client has cancelled the project after resolving the issue by himself. After having a discussion with one of the freelancer customer support, I found out that the project fee is non-refundable irrespective of the status of the project. But he has clearly mentioned that there is no reference number/ no agreement as such where it''s written that the project fee is non-refundable.
So, clearly what they are doing is totally illegitimate.
I need help from complaintsboard to please have a look at this issue, as this guys are cheater.

My user ID is surbhihanda12.
I am new to Freelancer.com. I joined around 10 days back. In first few days I completed two projects and was really happy watching my hard earned money credited in my account.

But today I came across a big fraud. I was online and bidding on projects when out of nowhere I was awarded two projects for which i hadn't even bid. As I am a newbie I accepted the project.
Immediately after accepting the project my account balance went to nil and also Rs.48000 was deducted from my card. And it was due to project fee deducted by Freelancer.com.
Since then I haven't heard from the employer neither have they created any milestone.
I would like to get a refund for the project fees that is deducted and cancel my acceptance.

I am also planning to pursue this legally as this is a clear case of fraud where beginners are looted their hard earned money.

Everything started when I opened a claim against them on Paypal, due to a service not being provided properly and also they weren't responding to my complaints.

After escalating the case to Paypal, they straight away kept in touch. Foolishly, I cancelled the claim and here is where my nightmare started. My account has been limited since then and every time I tried to communicate with them, they just didn't reply.

Due to the account limitation, I had money locked on it, projects already paid which I can't download the files and the worst thing: they are chasing one of the freelancers whom worked for me a while ago and trying to play dirty.

Basically they have limited his account as well and the money he had on that time. And now they say that the only way to recover his money is if they convince me to speak directly to them.

This won't happen at all. Now I am only using paypal resolution center to communicate with them. I can see that they don't give a damn about paypal (they never post messages there), but I am taking this very seriously.

The feeling I have is the same I've seen everywhere else: they just want to make a huge profit and not worry about doing their obligations.

I hope paypal acts in a decent way, being reasonable and not weighting the amount of money they make out of freelancer.com.

Hello Board,

This is Yashwant Dhangar from India, Here I want to complain about freelancer.com, the problem is that, before 6 month ago, my employer has given me the project and I have completed the project and employer was satisfied and gave me good rating and money, which come under the freelancer policies but instantly employer come and dispute on freelancer.com which already finished, Amount was 2000USD, Now freelancer has given the favor under employer end and I have Lost my Hardworking money 2000USD.

I am reputed freelancer on freelancer.com, Its like scam and money is not secure on freelancer.com

Freelancer.com accused me for something I didn't do. They said, " It is stated in our Terms & Conditions that Freelancer.com may terminate the participation of a User if we think that they are creating problems, legal liabilities (actual or potential), infringing someone Else's intellectual property rights, engaging in fraudulent, immoral or illegal activities, or for other similar reasons. "

I'm trying to verified my ID so I can withdraw my money from FREELANCER.COM account to my pay-pal account. My account was closed without my permission and FREELANCER.COM refuse to recover back my account and accused me for creating a problem using my freelancer.com account. FREELANCER.COM steal money from other freelancer and terminated them without permission.

Hello my friends. I hope you are doing great. From personal experience, just recently I have hard times with
http://www.freelancers.com

They won’t give me my money that I worked for in a valid contest. They have to give me 166gbp. But they are scam, they told me that the contest was closed to protect me as a user. This has no relevance or logic..

Short story: I have entered in a contest, with prize 500gbp to create design for an employer. The contest was guaranteed (This is a safety measure to guarantee us the freelancers that the money will be paid to us, for sure, meaning the prize wil be awarded 100% even if the employer does not decide a winning design). I have uploaded many valid entries, me and other freelancers. The contest holder (Employer) had 14days to decide the winning design, but unfortunately he did not pick one. So the prize must be splitted between the active entries. Meaning me and 2 other freelancers had active entries for the contest. I have talked with one of the support team and assured me that the money will be splitted in 3, after another 14 days. It has been passed these 14 days, and yesterday when I wait my part of the share 166.66gbp, I see the contest deleted and no money in the account.

Their explanation: “we understand your concern on this contest. However, it is better to remove the contest that will cause liabilities to users and to us even if the contest is guaranteed. We are protecting users from this kind of contest as it will create issues in the future.”

Are you kiding me? And so they took our prize money and for what? Avoid them! They are scam and they make the rules but they do not respect the rules nor the terms and conditions.in their terms and conditions specify that guarantee prize means the money will go to the freelancers 100%! And is bu. Ll. Sh. It!

First they put my account to verification i am their old user since 2014 i had 5.8 earning rating in my account and 120+ good reviews, they harrased me for 2-3 months they dont reply to my mail fast they then they put my account to limited they were only supporting to the client i was working for in the end they stole my 258$USD that was in my account and closed the account.

Please reopen my account since you have done wrong to me you have stolen my funds and given full amount to the client why this double standard? I am going to complaint it to the court and consumer forum if you not take matter seriously I will go to everywhere including supreme court if i had to I will hire lawyer to file case on you as you did wrong to me and I will write on all social media account of yours so the world knows you guys stole my money and closed the account.

Rajat vaghani is fraud and cheater freelancer on freelancer.com and upwork complaint
Fraud freelancer name- rajat vaghani
Adress- banglore, 560002
Website-www. www.cybersky.in
Mobile-[protected]
Hello, dosto
Ek fraud and cheater freelancer hai india ka, jo banglore ka hai. jis ka naam rajat vaghani hai, aur us ne apni listing freelancer.com aur upwork.com pe ki hai
Kucch dino pehle maine freelancer.com per software developer ke liye project post kiya tha
Us me mujhe rajat vaghani naam ke fraud cheater freelancer ne contact kiya aur, 7500rs me software banakar
Deta hoon aisa bola, magar mera budget itna nahi tha to 4000 rs baat fix hui, aur project sign hua . us ke baad
Rajat vaghani naam ke fraud cheater freelancer ne kaha sir mujhe paiso ki sakt jarurat hai aap mujhe mera
Payment pehle hi realese kar dijiye, bharosa rakhiye, mujhe rent dena hai . aap bhi india se ho mai bhi, to maine us pe taras kha ke payment realese kiya
To us ke baad turant rajat vaghani naam ke fraud cheater freelancer ne kaha sir, ab payment to kar diya review bhi de dijiye
Mai kaam shuru karta hoon, mujhe laga ki ab paise to de diye hai ab review aur rating bhi de dete hai,
Magar us rajat vaghani naam ke fraud cheater freelancer ko positive review aur 5 star rating dene ke baad bhi us ne mujhe thaga, fasaya loota dosto,
Ab wo mere message ka koi bhi jawab nahi de raha, jab maine us ke bare me google pe search kiya to us rajat vaghani naam ke fraud cheater freelancer
Ki ek wbsite mujhe dikhi jis ka naam hai – www.cybersky.in aur us pe mobile number hai- [protected]
To please dosto aapko agar php engineering, software architecture, software development karwana hai to is
Rajat vaghani naam ke fraud cheater freelancer se door rahe ise kisi bhi prakar ka advance aur pehle payment na kare,
Us ke account pe aapko lag bhag 49 se jyada logo ka review dikhega, magar us pe ekin na kare sab mere tarah thage gaye hai dosto
Kam paiso me kaam karne ka jhansaa de kar ye rajat vaghani naam ka fraud cheater freelancer logo ko thagta hai fasata hai lootata hai,
Satark rahe dosto savdhan rahe jan hit me jaari .
Is ke bare me koi bhi details lage ya puchhani ho to mujhe call kare
Mera mo no- [protected]
Name- sandip
dhanywaad
Www.cybersky.in www.freelancer.com

So here's how it happened: an employer assigned me a project (which they say it was in their list of forbidden projects) for which I had to pay their stupid $5 project fee (which they say it is legal, tough there is no international regulation regarding its legality). I accepted and I completed the employer's request. He submitted the milestone as we agreed at the beginning. Freelancer.com then decided that his account is actually not ok and they closed his account, "reversing" the milestone but the project fee remained taken by them. I contacted the support department telling them to refund me the entire amount since me and the employer completed our contract, but they kept insisting that the project was illegal, which they didn't verify at the beginning.

Therefore, freelancer.com encourages fraudsters who steal money, then they protect them saying that "the project was not according to the terms" and don't refund your project fee back or the money you lost.

Let me explain -upon my experience about php programming- how they cheat; As an employer you grant the project to a freelancer, you agree how to pay, assume that you will pay total sum in two milestones. Freelancer starts working, or she/he convinces you that he is working and in the middle of the project you must release 50% of the payment. Then he disappears. He ignores your messages and you can not reach him for several weeks. Finally you contact to support team. But it is useless, they just say that there must be an active milestone so that their "arbitration team" resolves the dispute. But in the meantime, you do not know if freelancer will accomplish the job, or he had an accident maybe in hospital, or maybe he is planning to cheat... So, your single alternative is to create a "dispute" by activating second milestone. But the result always be negative, even you win dispute, freelancer always wins money. For instance, let's say second milestone is 300$. While creating dispute you should indicate the sum that you agree to pay. Here is the trick: Even you write "1 $" or "299 $" it does not matter. Because freelancer will not answer to the dispute. After 4 days system automatically closes the case. Because he knows that from freelancer.com nobody reads the dispute case. So, he wins the money without doing any job. And you will never reach to "arbitration team" of freelancer.com, because they will say that you agreed with freelancer and he accepted your payments. Then, you are finished, freelancer.com blames you and they protect the cheater. Even freelancer admits that he will not do the job, you can not get your money back. Your sole chance is to sue him by going to local court in the country of freelancer. But they do not give you her/his identity information and official address. Well, maybe support team is also involved in scam process, or they are not able to report this serious problem to the supervisors... Anyway, you should think twice before announcing a project on web site of www.freelancer.com

I needed news articles written in native Portuguese so I accepted the offer to do the job from a freelancer that was marked as "recommended" by Freelancer.com. That's when hell began. I sent her three precise subjects and she told me she would "scan my website" to see the content. After some hours, she submitted articles subjects that had nothing to do with what I asked. I opened a dispute to get a refund, but then she came back with subjects that looked more or less ok. I waited for 1 day, and then got the articles... Oh my! First of all, the articles were written in gibberish English (obviously some automated translation). She said if I was happy she would then "have them translated into Portuguese (another automated translation I guess). I had no choice but to tell her she had to cancel the obligatory milestone payment I made or else I would open a dispute. Luckily she agreed, but her condition was that I didn't leave a bad review on her profile.

Of course, during the process, Freelancer.com took fees in every step of this horror (they even take a fee when you cancel a project, after falling into the trap they have prepared for you). And to add insult to the injury, when I tried to withdraw my funds and get the hell away from this site I got a message saying I have to wait 15 days to get my funds back on my PayPal account. I didn't agree, they took my money instantly so there's no reason I have to wait 15 days to get my money back, so I started a complaint with PayPal, which said I had to complain directly with my bank .

So to sum it up: completely unprofessional service, completely inaccurate ratings of freelancers who are mostly dishonest people who hold your milestone payment hostage until you promise them not to give a bad review and the Freelancer.com thieves filling their pockets with fees taken on unsuspecting employers and not replying to any support request once they got your money.

But the worse was yet to come... now they locked my account and when I go to the site I get a message saying my account needs to be verified. The thing is there's no explanation, no way of verifying my account. Just some page saying my account is under review and a message board where I'm supposed to post so the customer can assist. Needless to say that I left many messages these last 6 days and didn't get a single reply. Even worse, when they lock your account, they also block the live chat like that you have no way of contacting them. I also created at ticket several days ago and guess what, no answer.

I'd like to report this site to the authorities as Freelancer.com of the biggest fraud and scam website I ever saw on the internet. Any help regarding that would be appreciated. I called my lawyer and he will analyze the case on Monday to see what action we can take. If anyone has been scammed, please feel free to leave a message and maybe we can join forces to what kind of scam Freelancer.com really is.

I can't add a service in the section my service. I tried to do it from last september 2016. I don't understand why i'm not allowed to add the service. I've just sent a request again 2 days ago and I got the same answer "service unavailable". My profile is filled and updated, I have positive reviews, my payment, phone, email and identity are verified and I don't have any record of copyright infringement during my work as a freelance designer in freelancer. com. I saw another member that has just registered last february that has added his service even though he doesn't have the payment verified and I notice looking at other freelancers profile that very often more then one verifications is missing but they were still able to add their service!

I can't really promote my service and i'm not visible in the freelancer. com search section when potential clients look for freelancers. This is a real disadvantage for me.

The customer service has answered to me several times that the service is unavailable and they'll let me know when it will be reactivated. Last february I asked to tell me at least a date on when the service will be reintroduced but the employee wasn't able to tell me. I'm waiting for the last 6 months to add my services. They keep saying that the service isn't active but new users activate their service just after been registered in freelancer. com!

Their answers show how the deal with customer in a corporate way, they're trained to give always the same answer, without giving any date of making extra effort to sort the problem, especially when the service is in reality still active!

I attached the screenshot of freelancer. com answers, if you're curious to see them.

In freelancer. com I have plenty of banners advertising monthly membership and I am literally bombarded by them of their membership offer. I can't stop it because I will stop the rest of the mail too regarding contest etc.. That I need

The amount of fee charged to freelancer are so many basically you paid 10% fees on your profit, you pay 0.50 to seal your contest entry, 0.50 to highlight the entry and the most shocking thing is that you pay to get your skills certification!

My last job was $10, 00, from time to time I do small budget jobs on the side of bigger jobs. Freelancer. com charged me €5, 00; it's 50% of my earning! Basically they charge 10% or a minim of €5 or $5.00 depending on your currency, if the 10% fee of the profit is under the €5, 00 that's a real robbery well done freelancer. com I really look forward to leave you !

It's very sad because my earning in freelancer is growing and my portfolio too but I don't have any other choice then leaving, I can no longer trust them.