CB Computer and Video Games Gameloft unauthorized payment

Gameloft review: unauthorized payment 13

Kerry121 of Ipswich, GB

Jul 13, 2012 2:12 am EDT

Resolved

Featured review

Completely unsolicited text message to my son's phone saying that he was subscribed to Gameloft Club for £3.00 per month until he texted STOP to 80100. Didn't text stop as no credit at the time, but as soon as he topped up they took the £3.00 out. The "helpline" number doesn't work and I've emailed them to request a refund but I don't expect a reply to be honest. This is simple scamming and I'm really cross that they can get away with it. Is there a watchdog or ombudsman or something for these providers?

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

13 comments

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Michael Fallas

Datchet, GB

1 comments

Michael Fallas of Datchet, GB

Apr 03, 2012 7:52 am EDT

Verified customer

The took an unauthorized payment of £2.50 from my account today via my paypal account and I have had to change the password to stop it again. No response from the company which states on their website No refuds are given for whatver reason yet I have not authorised this payment and gave permission for it to be takena nd have not to mu knowledge bout anythingf rom them recently. Seems like a con to me

Oliver109

na, US

3 comments

Oliver109 of na, US

Apr 04, 2012 7:21 pm EDT

Verified customer

I have never heard of gameloft until today and I had several charges to my credit card from them.

mexxp

1 comments

mexxp of TR

Jun 08, 2012 11:50 am EDT

i bought a game from gameloft but they never send me the link to download the game they took from me like 8.5 dollars...

Oliver109

na, US

3 comments

Oliver109 of na, US

Jun 08, 2012 12:08 pm EDT

Verified customer

They took $300 from me its not right the way they operate

Oliver109

na, US

3 comments

Oliver109 of na, US

Jun 08, 2012 12:12 pm EDT

Verified customer

See I never heard of them in my life an they don't seem to understand that they charged me $300 for a game I never even got

gogeishago

st. louis, US

1 comments

gogeishago of st. louis, US

Nov 30, 2012 12:02 pm EST

Verified customer

me too! and charges are still appearing on my sprint bill every month and sprint said they cannot refund me the money that is being charged, how does one get a hold of these gameloft people!?

Ravi bhilare

pune, US

2 comments

Ravi bhilare of pune, US

Jan 18, 2013 5:39 am EST

Real football 13 after 15 level not responds

Ravi bhilare

pune, US

2 comments

Ravi bhilare of pune, US

Jan 18, 2013 5:57 am EST

real football 13 game is after 15 level not responds please action my complains

Paul Mckenn

1 comments

Paul Mckenn of MY

Mar 28, 2013 12:52 pm EDT

very stupid game, especially when opponent is having the ball and it's at 45 minute / 90 minute, they will be allowed to hold the ball till they finish the attack (most of the time they score); the referee will immediate blow the whistle if my team is having the ball at 45/90 minute.

another thing is the opponent can easily tackle the ball away, and it's almost impossible for my player to tackle and get the ball back. The opponent can always react extremely fast! crap!

I am extremely frustrated!

And there's no way to earn free cash!

Marconi Yang

1 comments

Marconi Yang of HK

Aug 15, 2013 5:40 am EDT

Verified customer

I downloaded Dungeon Hunter 4 to my phone and played for awhile until I need some gem in game so I bought from them and then they keep deduct my credit for nothing, I didn't check until today. It keep deduct again but this time I got SMS from my bank notify about this transaction. This company is a really lousy SCAM company. Don't buy anything from them ...

Donna Pape Porter

1 comments

Donna Pape Porter of US

May 17, 2016 2:07 pm EDT

GOOGLE *Gameloft Inc g.co/payhelp# CA $14.99

This is what is charged to my account and I do not have any idea why.

Nicole Hradil

2 comments

Nicole Hradil of US

Aug 22, 2016 6:37 am EDT

I was $450 via multiple charges of $29, $4.99, and $1.99, when I did not order anything. The charges occurred on 5/23/2016 when I wasn't even online.

Nicole Hradil

2 comments

Nicole Hradil of US

Aug 22, 2016 6:42 am EDT

$450 withdrawn without authorization!

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Gameloft Contacts

Gameloft phone numbers

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Mexico

More phone numbers

Gameloft emails

support@gameloft.com

100%
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Support

fabian.keller@gameloft.com

99%
Confidence score: 99%

yasin.alves@gameloft.com

99%
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marketing

rabah.ghanem@gameloft.com

99%
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mahmoud.zeidan@gameloft.com

99%
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marketing

nitin.goel@gameloft.com

99%
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More emails

Gameloft address

14 Rue Auber, 5th floor, Paris, New York, 75009, France

Gameloft social media
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