Garrett Wade
Reviews and Complaints

I am a happy and satisfied customer of Garrett Wade, having made several purchases from their website over the years. One of my favorite product groups is their nylon-jawed Japanese pliers because they are of excellent quality and perform exceptionally well in my line of work. Besides, the pliers are highly durable and long-lasting, making them an even better investment.

In addition to the pliers, I also purchased a pair of thread-breakers from Garrett Wade. Although the working ends of the thread-breakers look pretty conventional, the handles are what sold me on these pliers. The handles are comfortable to hold, making it easier for me to use the thread-breakers for sewing, which was their intended use.

Recently, I stumbled upon a promotional pop-up for a free item while browsing on Garrett Wade's website. Without much thought, I clicked on it, thinking that that was all that was required of me to receive the free item. I completed my order and to my dismay, I did not receive the promotional product.

When I contacted Garrett Wade to inquire about the free item that I did not receive, they were incredibly helpful and understanding of my concern. They explained that there was a two-step process of first clicking the pop-up and then copying a special code to the order form to receive the free item. They were kind enough to send me the promotional product, and I was impressed with their excellent customer service.

Overall, my experience with Garrett Wade has been positive, and I will continue to be a loyal customer. The quality of their products is exceptional, and their customer service is top-notch. I highly recommend Garrett Wade to anyone looking for high-quality tools and equipment.

I recently had an experience with Garrett Wade, an online store that specializes in high-end tools and gadgets. In an effort to get some special gifts for my loved ones, I placed an order and my credit card was charged accordingly. While I did receive an email indicating my order was received, I never received any further information on when it would be shipped.

After waiting a week for any updates, I took the initiative to reach out to customer service. However, I was disappointed to learn that my order had been packed and ready to go but had not yet left the building. Three days later, I called again but this time I was left on hold for a whopping 15 minutes because they could not find my order! After finally reaching someone, I was told that it was being packed but that they did not have any set schedule for shipping.

Frustrated and feeling like my order was going nowhere, I requested a cancellation since I reside out of the country and knew that I would not have time to receive it before my departure. Unfortunately, I was informed that there was no way to cancel at this stage, and that if the item was to be returned, it would have to be left up to UPS. In essence, this meant that I would be out of pocket $220 USD!

Needless to say, Garrett Wade's customer service was very disappointing. I feel as though they took my money and then left my order in limbo with no real accountability for when it would be shipped, if at all. I was understandably looking forward to receiving my gifts, but this experience has left an extremely sour taste in my mouth. Overall, I cannot recommend Garrett Wade and advise others to seek out better options when it comes to purchasing quality tools and gadgets.

Garrett Wade is a fantastic tool company that produces high-quality merchandise that you can rely on. Over the years, I have been a loyal customer and have always been happy with my purchases. Recently, however, I had a less than stellar experience with a return that was not acknowledged and resulted in what I felt was poor customer service.

After posting my review of the experience, I was pleasantly surprised when representatives from the company promptly reached out to me. It turns out that the company had recently implemented new computer systems, and due to an oversight/error, the order form that I was supposed to fill out for my return was blank. Consequently, the company had no way of identifying my return or issue. Once I spoke to Joe, a fantastic and personable representative, they were able to identify my return and issued a full refund to my credit card. It was also a pleasure to interact with Susan, who was wonderful in her communication with me via email.

I want to emphasize again that the quality of the merchandise produced by Garrett Wade is top-notch and reliable. However, individuals may face issues with the computer system and return process due to recent changes. It is significant to note that the company's team members who work there are real people who genuinely care about their customers. They made a real effort to rectify the problem I experienced, and for that, I am grateful. Overall, I highly recommend Garrett Wade as a company that provides excellent customer service and products that you can trust.

Recently, I had the opportunity to explore Garrett Wade (garrettwade.com) as an option for buying gifts that are garden-related. I decided to place an order for several garden tools, order #***857, hoping to surprise a dear relative who resides on the West coast while I am situated on the opposite East coast. I specified the delivery address and separated my address from the payment as a safety measure. Although it was the first time I had ordered anything from Garrett Wade, I had a good impression of the company based on its reputation.

Unfortunately, I received the package on my porch, which came as a surprise. I called Garrett Wade to rectify the mistake, but I was informed that the only solution was to place a brand new complete order on their website. However, I hoped that Garrett Wade, being a reputable company, would have offered alternatives, such as sending another set of garden tools to the correct address, or allowing me to return the box of tools for free. It also seems that in the time since I placed my original order, the discounts on my coupon and other discounts have expired, which would have my new identical order cost more money.

Initially, I was disappointed that I would have to pay for the shipping of bulky garden items across the country in the first place; now I must deal with having to reorder everything and losing the discounts from before. Needless to say, based on this experience, it is doubtful I will be making any more orders through Garrett Wade.

As a loyal customer of Garrett Wade, I was disappointed with my recent purchase experience. While shopping for holiday gifts, I was excited to see a free flashlight offer with my purchase. I added two folding shovels to my cart, and at the time of ordering, both items were listed as in stock. However, upon receiving my order confirmation, I was informed that one of the shovels was on backorder and would be shipped at a later date.

I patiently waited for the shovel to arrive, but on December 24th, I noticed that both shovels were listed on the website as in stock, yet neither had been shipped to me. I contacted customer service and was informed that they were no longer offering the shovels, yet they were still available for purchase on their website and listed as in stock. I was also told that the free flashlight I was initially offered was accidentally canceled with the shovels and could not be reinstated.

This experience left me disappointed and wondering if Garrett Wade is under new ownership. The company's inability to keep their website and inventory in sync and their lack of customer care was a stark contrast to the Garrett Wade I had previously known. As a long time customer, I hope they can rectify these issues in the future.

I recently had an unfortunate experience while trying to purchase a product from Garrett Wade's website. I was in the process of confirming my order when I suddenly encountered an error message that simply stated "Error we're currently having technical issues please try again later". Despite my initial frustration, I decided to try ordering the product again, but to my disappointment, the same thing happened. At that point, I gave up on purchasing the product from Garrett Wade altogether.
To my surprise, a few days later, I received an email from Garrett Wade thanking me for visiting their website and stating that they noticed that I had items in my cart that had been reserved for me. But as any reasonable person would assume, I knew that my order did not go through due to the technical difficulties I experienced earlier. However, to make matters worse, I later received two emails saying that my items had been shipped. Yet, I never received a receipt for the purchase that apparently went through during those technical difficulties.
Determined to find a resolution, I made a call to Garrett Wade's customer service team and spoke with three different people who all said the same thing: "ma'am, there's nothing we can do." Even speaking to a supervisor, who sounded uninterested and lackadaisical about my situation, did not yield any results. I found their customer service to be absolutely ridiculous, not to mention their website. Therefore, based on my unsavory experience, I advise anyone considering ordering anything from Garrett Wade in the future to avoid doing so. I don't care if there are positive reviews posted on this site because the amount of stress and frustration that I experienced is certainly not worth going through.

As a customer of Garrett Wade, I have had mixed experiences with their service. What started as a promising purchase with a free promotional item quickly turned sour when I realized the item I originally ordered was out of stock. This has now happened on three separate occasions - leaving me annoyed and frustrated at the situation. The waiting time for the item to become available can take up to 60 days, which is a long time to go without an item you were excited to own.

What's worse is that I was charged $15 for shipping on the free promotional item, which made me feel like I was being taken advantage of. When I reached out to customer service, they were unhelpful and unresponsive, insisting that this was their company policy. I began to feel like the company was simply taking my money without providing the product I ordered.

However, my experience turned around when I began working with Orin Fraser at Garrett Wade. He owned up to the mistake on their end and worked to resolve the situation to my satisfaction. I appreciate his willingness to take responsibility and make it right, and it has helped restore my faith in the company.

Overall, while I have had some challenging experiences with Garrett Wade, I appreciate their commitment to resolving issues and making things right. I would recommend them, but with the caveat to be patient and follow up diligently on orders to avoid any frustration down the line.

When it comes to finding quality tools and products, Garrett Wade is a great resource. Their catalog boasts a wide range of fantastic options that are sure to meet the needs of any craftsman or DIY enthusiast. However, it's important to note that when it comes to customer service, there may be some hiccups along the way.

Unfortunately, my experience with Garrett Wade left much to be desired. I had ordered an item that was put on back order due to stock issues. After waiting a month, I called to check on my order only to find out that it had been canceled. When I inquired about it, I was met with little explanation and was informed that I could still order the item online or through a representative. Two weeks later, my order was canceled, yet again, without any sort of notification. At this point, I was frustrated and confused as the product was still being sold online as a backorder item with an estimated shipping time of two weeks.

When I spoke with a supervisor, Carol, I hoped to find some relief. However, she was dismissive and unsympathetic, stating that it wasn't their fault and that "these things happen." I asked for some form of compensation or good-will gesture, yet was denied any sort of remedy. It was clear that the company was unwilling to work with me to resolve the issue.

In the end, I felt as though I had been brushed off and that my time and money meant nothing to this company. I would caution anyone considering doing business with Garrett Wade to be aware of these potential pitfalls and to make an informed decision. While their products may be great, their customer service leaves a lot to be desired. For me, I will be looking elsewhere for my future tool and equipment needs.

I recently purchased a fly swatter and hatchet on Garrett Wade's website as a holiday gift for my father. Unfortunately, upon receipt of the package, the hatchet was missing. I immediately reached out to customer service and was informed that they were sold out and they would try to find a replacement or issue a refund. I was supposed to receive an email the next business day but didn't hear anything. After a few more days, I decided to follow up through their website contact portal but received no response.

A week went by and still no hatchet, refund, or response. I decided to contact customer service again and received a different representative who told me that a replacement item was on the way and I would receive a confirmation email within 45 minutes. However, I never received it.

A week passed and I was in the dark about the status of my order, so I called again. The customer service rep informed me that no item was being mailed to me, but a refund had been issued. I received the refund for the hatchet but not the shipping fee of $14.95. I requested a refund for the shipping but was told that it wasn't possible since I received another item, which was only a fly swatter. I explained that I wouldn't have paid for just a fly swatter with such high shipping costs and requested a shipping refund. They promised to submit the request to their manager and get back to me personally, yet I heard nothing for a week.

I followed up through the website contact portal and was told that my request had been forwarded to the appropriate department, but still no response. It has been a week and a half, and I haven't received any updates or replies. I'm extremely disappointed with the lack of communication and the different information provided by their customer service representatives. It's extremely frustrating when nobody responds to your requests or provides a straight answer. I wouldn't recommend buying from this website if you're concerned about the possibility of something going wrong with your order.

My husband and I recently decided to use our $200 gift certificates from a family member towards purchasing items from garrettwade.com. Unfortunately, the checkout process was not a smooth one. It requested our credit card information even though the total of our purchase was less than the amount of our gift certificates. While attempting to redeem the gift card, we clicked a small statement that said "if you haven't yet entered a gift card code, click here" but that just sent us back to the order screen. We had to scour through the cart to find a space at the bottom to enter the codes. Once we entered the codes, we thought it would work fine, but as soon as we pressed the order confirmation button, it said "credit card invalid." We received no guidance on how to proceed with the purchase, and we even printed our cart to try and restart the process. However, upon trying to order again, we found that we couldn't redeem the gift cards. We were very concerned and called customer service immediately. Unfortunately, we were told that there was nothing they could do at that moment and that we would have to wait 24-48 hours to see if the gift cards would be refunded. No supervisor was available, and the response time was almost nonexistent. This experience was very stressful for us, and we felt that the company was rather fraudulent in their behavior, as we've never encountered a situation like this before. We are still waiting to see what will happen, and we feel terrible for our relatives who so generously gave us this gift. We would strongly advise our friends and family not to patronize this establishment given our customer service experience. It is very disappointing that what should have been a joyful experience turned into a negative one that left us with trust issues.

When I decided to upgrade my gardening equipment, I came across Garrett Wade's multifunction garden hose nozzle. I was thrilled to find exactly what I was looking for on their website and quickly placed an order. However, my excitement was cut short when I received a notification stating that my order had been refunded.

I understand that unforeseen delays can occur with new products and shipping during these challenging times with Covid, but I would have appreciated more information as to why my order was cancelled. It was disappointing to receive a notification stating that my card had been refunded without any explanation behind the cancellation. Additionally, it left me feeling uncertain about whether or not the product would ever be available again in the future.

Honestly, as a customer, I would have liked to have better communication from the retailer in regards to future stock and supply timelines. As a result, I am now left with the task of finding a replacement gardening tool from another source to replace my worn-out nozzle. Overall, my experience with Garrett Wade was not what I had hoped for, and it has left me feeling uncertain about shopping with them again in the future.

If you're planning to buy from Garrett Wade, you may want to exercise caution. While they undoubtedly have some great products on offer, there are a few things you should keep in mind before making a purchase. Firstly, it seems that the wood colors you see on the website may not always match reality, which can be really frustrating. Even worse, if you complain about this issue, you may be met with a lack of understanding from the company. It's never pleasant to deal with a business that doesn't prioritize customer service.

Another issue with Garrett Wade is that they have been known to censor their customer reviews. This means that you may not be getting the full picture when you read about other people's experiences with their products. Of course, there are some negative comments that have made it through, but apparently these are rare and often deal with minor issues. This isn't really a fair reflection of what customers are saying about the products - and it could be a red flag if you're someone who values transparency and honesty.

All that said, there are definitely some great things about Garrett Wade. Their products do appear to be high quality, and if you're lucky enough to receive the right wood color, you'll probably be really pleased with your purchase. However, it's worth noting that there are other vendors out there who offer similar products at comparable prices, and with much better customer service. It may be worth looking into these other options before you commit to buying from Garrett Wade.

I had a rather disappointing experience with Garrett-Wade and wouldn't recommend them to anyone. It all started when they offered me a deal on their website: 2 items for the price of 1. However, when I received my package, I only found one item inside. Looking back, I should have noticed that the emailed receipt only showed one item. Still, I trusted them and assumed they were an honest company.

Moreover, one of the things that really stood out to me was their shipping charges. I was shocked to see that they charged over $12 for a small, two-ounce package. Even worse, they taxed the shipping cost, which I believe is not legal. In my experience, only companies located in the state of Illinois charge tax on shipping in the USA.

Overall, my experience with Garrett-Wade was far from satisfactory. From the offer they gave me to the shipping charges, I felt like I was being ripped off at every turn. I would strongly advise anyone to steer clear of this company and look for a more reliable and trustworthy alternative.

As a consumer, I am extremely disappointed with the customer service and refund policy of Garrett Wade. Despite the company claiming to provide a seamless experience for its customers, my personal experience has been nothing but frustrating and time-consuming. If I could give no stars, I would.

The process of returning items and obtaining a refund has been a hassle from the very beginning. After returning the product, I received an email from the company stating that my refund had been processed, only to later find out that this was not true. Paypal verified that I had not received my refund.

To add insult to injury, the return label provided by Garrett Wade took an unreasonable two weeks to get from their location in New Jersey to me in Ohio. After realizing that I had not received my refund, I attempted to reach out to their customer service. Unfortunately, my attempts to communicate with them proved useless, as they were non-existent.

My experience with Garrett Wade is not an isolated incident, as I have read similar reviews online about the difficulty of obtaining refunds with this company. I would caution anyone considering doing business with Garrett Wade to think twice before making a purchase.

Recently, I had an unfortunate experience shopping with Garrett Wade. Even though I received a gift, I was disappointed to find out that I already had some of the items. Hoping to exchange them, I followed the exchange directions on the mailing label that accompanied my order. Unfortunately, the company refused to honor the exchange, stating that they don't do it. This left me with limited options, such as returning the items and crediting back to the original form of payment. As a gift recipient, this meant I would lose the gift, which was upsetting.

Furthermore, not only was the exchange denied, but the package was also missing some of the original items I had ordered. The combination of a denied exchange and missing items left a bad taste in my mouth, and I would not recommend anyone to purchase from them unless something changes drastically.

It is disappointing to think that this used to be a good and trustworthy company, but the experience I had with their customer service was not positive at all. Hopefully, Garrett Wade will improve their policies and customer service, and understand that issues such as this cannot be ignored or neglected.

As a gardening enthusiast, I was excited to purchase some new tools from Garrett Wade (garrettwade.com). However, my experience with the company was not a positive one. Despite spending $829.46 on merchandise, I only received $200 worth of items. One of the boxes I received had clearly been tampered with - the label had been cut off and taped to a smaller box. Inside, all but one piece of my order was missing. Upon further inspection, I realized that the items I received would never have fit inside the box they came in.

I was extremely disappointed and frustrated by this experience, especially as an elderly widow who relies on gardening as a source of enjoyment and exercise. I had also purchased a couple of items as Christmas gifts for a family member, which added to my disappointment. UPS is currently investigating the situation, but I have been warned that I may not be able to recover any of the missing items due to the discrepancy between the shipping label and the boxes I received.

All I can hope for at this point is that Garrett Wade takes responsibility for the error and replaces the missing items as soon as possible. As a loyal customer, I had high expectations for the company's products and service, and it is disappointing to have such a negative experience. I hope that my feedback can help Garrett Wade improve their shipping and handling processes in the future, so that no other customers have to go through a similar ordeal.

In April 2021, I decided to order a 100-foot stainless steel garden hose from Garrett Wade. The total amount, including tax, was $104.21 which seemed reasonable considering the quality of the product. However, I had to wait for 15 days or even more before the hose arrived at my doorstep. Unfortunately, the hose broke shortly after I started using it and I had to contact the company to request a replacement.

I was informed that they would mail me a return sticker to send back the broken hose. Unfortunately, I was experiencing some technical difficulties with my printer, which delayed the process for 12 days. Despite this setback, it wasn't the company's fault, and I appreciated their understanding. Eventually, I received the shipping label on June 2nd, and I quickly called the customer service line to see if they could send me a replacement hose before they received the broken one.

The customer service representative assured me that it would be okay, and I eagerly awaited my new hose. However, to my surprise, on June 17th, the hose had not yet arrived, so I called the company again to inquire about the delay. It was at this point that I was informed that the hose was on backorder and would not be available until sometime in August! This news was a major disappointment since I live in Memphis, where it's hot and dry, and I needed a reliable garden hose immediately.

Feeling a bit taken aback by this statement, I requested a refund instead. The lady I spoke to about the matter agreed to process my refund, and within no time, I was credited back $86.70 to my account. While I appreciated the company's willingness to refund the money, I couldn't help but be frustrated that it had cost me $17.51 to do business with them - in addition to the time and inconvenience of the whole process.

Overall, while the product seemed great at first, my experience with Garrett Wade was far from satisfactory. Based on my experience, I would not recommend them for anyone in search of garden hoses or similar supplies.

I recently placed an order with Garrett Wade on 1/28/22, hoping that my purchase would arrive before my spouse's upcoming birthday on 2/8. Thankfully, the order did arrive on time, despite some strange email notifications from UPS. However, to my disappointment, the international rolling cabinet that I had ordered was missing from the delivery. Instead, I received an optional top chest.

I promptly reached out to the Garrett Wade customer service team via email and phone, hoping to find a resolution that would allow me to keep the top chest at a discounted price or receive my originally ordered product. Unfortunately, I was informed that I needed to locate a return shipping label. I couldn't believe that their sole focus was on the return process, and there was no mention of a solution or timeframe for my missing item, not even a refund.

To make matters worse, I didn't even receive the shipping label for the return. As a customer, this was unacceptable - they had already received my payment for the item and were now asking me to go through an unnecessary and frustrating process just to obtain a label.

It's a shame that I experienced such poor service from Garrett Wade, especially since I had been excited to receive the international rolling cabinet to surprise my spouse. Hopefully, they will take this feedback to heart and work on improving their customer service in the future.

In January of 2019, I decided to use some gift certificates I received as a Christmas present and ordered from Garrett-Wade at garrettwade.com. Although the process seemed straightforward, I encountered a payment issue that left me feeling frustrated and dissatisfied with my experience.

To complete the purchase, I submitted my credit card information to pay the balance of my order beyond what the gift certificates covered. However, when I received my credit card statement, I noticed an error: Garrett-Wade had charged me $52.70 instead of the $17.60 that was specified on their receipt. This meant that I was charged an additional $35.10 without my consent or knowledge.

Despite reaching out to Garrett-Wade's customer service team to address the overcharge, they have yet to issue a refund. Their management team is currently "researching" the issue, but I'm not hopeful that they will acknowledge their mistake and make it right. It's unacceptable to charge someone's credit card without their consent, and this experience has left me feeling violated and disrespected.

As a result of this negative experience, I won't be shopping at Garrett-Wade again. I refuse to support a business that engages in unethical practices and fails to take responsibility for their mistakes. Customers deserve to be treated with respect and honesty, and it's a shame that Garrett-Wade fell short in these regards.

I recently had a disappointing experience with Garrett Wade that left me feeling frustrated and undervalued as a customer. Despite ordering a specific item from them, I received the wrong product and found their customer service to be unhelpful when it came to resolving the issue. They insisted on compliance with their convoluted return system before offering any sort of refund or exchange. To add insult to injury, a supposed “free version” of the item was offered as an apology, only to find out that it could only be sent once I had already paid for the incorrect item.

Additionally, I took the time to leave several honest and genuine reviews of products I had purchased from Garrett Wade, but to my dismay, they were not made publicly available. Correspondence via email was met with silence, and when I attempted to reach out via phone, I was promptly "disconnected".

It’s clear that this company is more interested in investing time and resources into their marketing and branding than they are with providing high-quality products and meaningful customer service. As someone who values integrity and transparency, I was left incredibly disappointed by this experience, and I would not recommend giving Garrett Wade your business.