GC Services
Reviews and Complaints

I personally know SEVERAL people that work for GC Services-different companies use them-I think Verizon and MCI or something... Anyway, I know one that was on the Collections side. They do their job like any other collector would. I have never heard of them calling a neighbor though, or even asking for a credit card number right when they call... that IS ridiculous. Either way, all collectors are going to get a "bad" name because of what their job entails. They are just doing what they are paid to do though.

Their website specifically states that the website and company are convenient, offer "quality service " and that they offer better solutions. I have wasted hours of my time trying to pay my fine over the phone, with terrible service. once referred to the website have filled in my birth date, and control number numerous times to be told that it is incorrect. then when I put in the citation number been told that this to is incorrect, then when trying my drivers license number once again been told that this is incorrect! I think I can copy directly from the printout, or my license and check it twice over and verify its validity, but no apparently I'm still wrong. Get your ### together or don't expect me to settle with you! This company should not be allowed to operate they are utterly useless.

I worked for GC for a short while and they are known for misrepresentation ! For example, when they hired me they told me I would get $3 per hour incentive pay for doing my job and staying logged into the system for a specified amount of time. I exceeded that time all the time I was there and did get the $3 per hour. Then after a few weeks they informed everyone they was going to base the $3 per hour extra on Login time, the amount of time we spent typing (18% or less) the account info, plus you had to be in the top 75% in collections made. I call this bait and switch - they bait you and make a promise and then break that promise after they have hired you. GC services is a rinky dink dishonest outfit and I would not recommend anyone going to work for them. Their justification in the incentive pay change was "is it right to pay the person on the bottom the same as you pay the person on top" ? And my thought is absolutely yes its right - especially since it was a condition you gave them when you hired them ! But I will say this, if you do owe for a loan and GC calls you, do not identify yourself and then hangup on them. If you identify yourself and then hangup, this is logged as a "no commitment" and that goes against your credit record and hurts you only - it does not hurt GC in any way. It may hurt the poor soul trying to make a living that work for GC by lowering their stats, but it does not harm GC in any way - it only hurts your credit record. So if they call you and you do owe for a loan they are collecting for, do yourself a favor and at least talk to them. Make partial payments if possible and explain the situation to them fully - loss of job, huge medical expenses etc - whatever is causing you to be late on your payment. Just don't identify yourself and then hangup on them. If you are going to hangup, the best thing to do is not identify yourself. If they do not confirm that they talked to the debtor, then they cannot legally put a mark against your credit record. Not all the people that work for GC are bad people - I tried my best to be considerate to everyone I called because thats the way I wanted to be treated. But I have seen GC collectors (account reps) that were very rude and have heard stories about some of them threatening to have automobiles reposessed when the payment was only a few days late. Reposession only legally takes place after 60 to 90 days late ! Anyway, GC cheats its employees, so I do not trust them at all and will never work for them again ! I'm glad I got away from them !

Hello there i want to pass down some info i feel should be extremely useful in accomplishing your goal of getting the phone calls to stop. I currently work for a 3rd party collection agency and am fully educated on all ftcpa(federal trade of collections practices act) laws. If you are getting calls in regards to someone you knew it means they most likely provided your name and phone number as a reference when they contracted on that debt. Through my experiences as a collector i've called and continue to call individuals who may have some pertinent information which would help that agency locate the debtor. However, once you inform them of your inability(or flat out refusal to provide that information) you must demand that they "cease and desist" all calls to the phone # they are calling you at. But you MUST demand the phone # be removed and that they stop all attempts of communication with you. Sometimes they might tell you to send that request in writing. That is absolutely not necessary unless that company has credible information which would lead them to believe the debtor resides at that residence. If that is the case then you would be required to send a written request for a stop to any/all calls to that residence and any phone #'s associated with that address. If that is not the case and you demand they stop calling and remove your contact information then you should take down the name of the individual you presented that statement to as well as the time/date you made that demand. Collectors could be liable for $1000 fine if ftcpa laws are broken and that $$ would come out of that individuals pocket and I don't know about any of you but I wouldn't wanna pay $1000 because i crossed the line while attempting to collect on a complete strangers debt. When they tell you the phone # has been removed get a supervisor on the line and take down his/her name, title and date/time you spoke with them. Many times if you tell a collection agency they have the wrong # they will wait to remove the phone # until they have been told on more than one instance that you do not know the individual they are calling for or even if you do you don't want to be involved in their personnal business matter. That should do the job for u and if it doesn't, well, then you report them to the FTCPA. GOOD LUCK AND I HOPE THIS INFORMATION WAS HELPFUL.

I agree! You pay them anything a month and they can't do anything but whatever you do ...Lord, do not send them another check and do not MoneyGram them...that screams scam right there ... MoneyGram? Really? These ppl are just downright...grrr ( BAD THOUGHTS)

No company is going to refuse your payment if you are at least paying $1 a month you are attempting to pay on your debt. The money you send is not going to be sent back to you...hello. Send something...didn't your mama ever teach you something is better than nothing...

This type of business is nothing but a bunch of loosers taking out their pains on other people. Get A Life and A Real Job. Anyone who works for this type of organization should be ashamed of themselves and remember he who cast the first stone you pathetic form of human being.

They mocked me for not having my bill! CAlled me pathetic!

I did not receive my last year's tax refund which I elected to have as a direct deposit. Instead I got a notice that the funds had been intercepted by GCServices. Apparently, they claim I have a "failure to appear" or "failure to pay" something from 2012, which is completely impossible, given that there is no way that I would have been permitted to keep my license and registration current if that were true. It seems to initiate from a fix it ticket for something that I vaguely remember being furious about at the time because it ended up costing me so much more than the fix and the fine because of some court backlog or whatever that did not get the memo when I took care of the matter at a Santa Monica Courthouse. They claim I now owe something like $700 (minus the amount they took with my refund, which still leaves a balance of at least a few hundred).

This is insane and how to fight something like this when I haven't got any of the paperwork from that far in the past? I don't even have that car anymore, as it was stolen a couple years ago and the transmission completely gutted. I do know that had I NOT actually taken care of the ticket, I would have had my license suspended and registration disallowed until I took care of it, as there have been plenty of times they have done that to me when I had anything outstanding. There is no way I would be permitted to keep driving with impunity for 7 years with an outstanding balance at the DMV collection agency. I have received nothing from GCServices in years until this sudden appropriation of funds out of the blue.

I don't even know how to go about disputing this, and I changed my tax returns to send me a paper check instead this year. Can they still take more from me? Furious.

I have also had to deal with this company. They ended up taking my tax return. When I called to confront them about this they told me I would have to deal with it and get over it. The woman I spoke with was also extremely rude and when I tried to explain to her that them taking my tax return would cause a great hardship on me and my family she turned everything around and made the conversation about her and how hard her life has been. I spoke with two other representatives from this company and they tried to tell me the same thing. Then I decided to call the US Dept. of Education which is where the loan was originally through and they told me that there were forms that I could fill out called injured spouse forms to try to get most if not all of my money back. I think the people at GC Services really need to get their acts together and get all the information before telling people that there is nothing that can be done.

I actually work for a GC Services. I collect on companies that owe their AT&T long Distance bills. We are not allowed to be anything other than polite to anyone we call. where are the GC services people located that are harassing people? I would like to know so i can advise my manager of this.

I have been receiving similar letters as well as harrassing voice messages regarding an apparent fine which I am accused of not paying. What alarms me most about what is going on here is that someone receives a contract to collect for our State and County courts (or our illegal system) and they absolutely extort every single one of us out of our hard earned money. Is anyone other than me absolutely fed up with the corruption and fraud that has run out of control in this country. GS services claimed that I did not pay the full amount of my fine by $35.00. My fine was $381.00 without traffic school and $436.00 with traffic school, this amount does not include the actual cost of the traffic school either. None the less, the judge in my case gave me the option to take traffic school or not. Mind you this case was a photo citation which had me running a red light which was more light a half yellow half red in my book. So $381.00 for running a yellow. that in itself should have us all up in arms. But no, I paid the damn fine without doing the traffic school as I refuse to pay another dime to some business that sprouted up out of pork. I apologize for digressing but miss me with this crap! So I call the Van Nuys Inferior court house wait on hold for 79 callers to get through the same crap I am waiting to get through myself and AHHHHHHHHH, I get a court clerk or represtative. She runs my Ca. drivers licence and says you don't owe any more money as you paid your fine in full. I said tell that to the GS extortionists who call me daily and send letters stating I am going to lose my license and who have tacked $300.00 extra dollars to a false claim stating I was short $35.00 and I am being taught a financial lesson. She says disregard them just send them a letter as she gave me a receipt number which apparently is the only language GS services will understand. I am like, why don't you call them as it was your error not mine anyway. She says No, it is there error so you call and even if it was our error, you would still call.

This is not the America my parents told me about growing up, this is nothing like it at all!

First off when working for a collections company, the keyword is Collections. That is the job. When working for them the job is trying to get the money and especially with school loans they can take your tax return and the company does not care if it causes a hardship. I mean obviously if you have school loans you know it is a loan and it has to be paid back, if its not paid then obviously it goes to collections which is what the people at GC Services do. If you are considered in third party collections that means it is soooo far past due they are not polite and they dont have to be. All they are tryin to do is collect the money that you owe. So it is not the people at GC that need get their acts together, it is called their job. Bottom line is if you don't pay something you owe, it goes to collections.

Funny isn`t it. How can anyone garnish wages without a court order. It`s always the same story. (SCARE TACTICS) . Unsecured debt is just that, unsecured. They can`t sieze nothing, only the Federal Gov. My suggestion is and only mine, is if you had any issues paying your debts arrange a payment with your original provider not with 3rd parties get it in writing with the terms. They will help you! They want to get paid, they don`t want you to file for Chapter 11. If your option is to file, well you know the story. If you settle with the terms than be advised that your credit will suffer regardless of the options you chose.
Stand up you have rights!

They don't need court order to garnish your account. Pay off your debts on time and you won't have to suffer like this.

HOPEFULLY THIS WILL HELP ALL WHO HAVE BEEN HARASSED BY THIS COMPANY. WRITE THEM YOUR COMPLAINTS ABOUT THEIR EMPLOYEES AND BUSINESS PRACTICES

Contact Information
Address: 6330 Gulfton St.
Houston, TX [protected]
Phone: [protected]
Fax: [protected]

Key People
• Chairman and CEO: Gerald B. (J. B.) Katz
• President: Frank A. Taylor
• SVP Operations: Mark A. Schordock

It's not customer service, it's debt collection. The company that sent your unpaid bill or loan to their agency has set standards that the company has to follow or will get in trouble. You have to go with what they want or suffer. If you really want to pay it back, you have to do so diligently. Future advice: don't fall behind on your bills or take out money you can't pay back, especially if your health is questionable.

I ALSO HAVE OLD TRAFFIC TICKETS AND OTHER UN MENTIONABLES THAT WERE SENT TO GC SERVICES IN SACRAMENTO CA. I SEND THEM $30.00 A MONTH BECAUSE SACRAMENTO SUPERIOR COURT IS GARNISHING MY WAGES ALREADY FOR THE ''CRIMINAL PART OF MY CASE'' ($4, 000.00 OF THAT IS FOR A COURT APPOINTED ATTORNEY) ANYWAYS, I DON'T GIVE ANYONE MY PHONE # AND IF THEY DID GET IT I WOULDNT ANSWER IT BECAUSE I PAY MY BILL NOT THEM AND I REFUSE TO LET ANYONE GET STUPID WITH ME OVER THE PHONE.MY GUESS IS THAT PEOPLE GET THESE IDIOTS ON THE PHONE THAT ACT LIKE YOU OWE THEM MONEY!IM LUCKY I TALKED TO SOMEONE WHO TOLD ME AS LONG AS I SEND SOMETHING ITS ALL GOOD. GOOD LUCK.

I received a call on October 8th, 2007 in the evening. They asked for my husband by name and when I asked who was calling she said Angelica. When I asked the nature of her call she said she was trying to contact a neighbor of ours. I said I would take her name and phone number and contact the neighbor. It turned out to be a harassing call from this company. I called today and talked to a Mr. Fleming. I mentioned Angelica's name and he put me through to her. I told her to remove my name and phone number from their calling list and that I was going to contact consumer affairs about their procedures to contact people etc. She stated she was going to remove me from her list but never asked for my number, name or anything. This company GC Services should be put out of business. This is illegal and they need to be reported to the authorities!

I received a phone call today about one of my neighbors. I asked the man on the phone who he was 3 times. Then he tells me he's wanting to get a hold of this neighbor. I told him I don't know anything about her as I had just returned to town after a death in the family. He said okay and then was very nice to offer condolences. I told him he should try to call her himself. He said thanks and hung up.

I see a lot of other people had an uglier experience with these folks though. I suggest you invest in an inexpensive tape recorder and record the conversations. I would even go so far as to say, "I'm recording this conversation to give to my attorney, so please speak clearly." (Might even work to get them to stop calling you all together.)

Legally they aren't allowed to call and harrass neighbors of people who owe money, whether it's legitimate or not. Know your rights! If you are still dealing with them after you've advised them you're recording it for your attorney, I suggest you really talk to an attorney about this. If enough people are having problems with them, a class action lawsuit can be filed.

I'm not offering legal advice here, just stating what I would do if it were me. Thankfully, one phone call is all I'm expecting, but you can bet I'll take my own advice if they ever call again!

These people have been calling us for months trying to get hold of a relative. We have told them repeatedly not to call us anymore, but it continues, and they are calling our children as well. They are rude, laugh when we tell them not to call us, and when I threatened to report them, told me to 'bring it on'. We have not done anything wrong, had nothing to do with this relatives debts, and want these calls to stop!

I have been receiving harassing calls from this GC Services for 6 months. They claim to be seeking an individual with the same name in connection with a student loan. The caller, a man who claims his name is Bo, asks me a series of questions which theoretically are to disqualify me as the person he is looking for and each time I answer (truthfully) that I was not born in the year he mentions, did not attend the college he mentions, do not have a social security number ending in the four digits he has mentioned, and do not have an outstanding student loan. He then becomes very angry and demands my social security number and birthdate, which I refuse to provide to protect my identity. I have received 4 calls this week, including one today. I have asked this company to stop calling me and have recently filed complaints with the Attorneys General in Illinois, Texas, and Ohio about this company. Maybe now they will stop with the threatening and frightening calls.

I went through a messy divorce and unfortunately I made the mistake of keeping a Home Depot card that had my ex-wife's name on it. The card has been charged up by her to fix her porch and not paid. GC Services called and I was in Florida visiting a relative that was in the hospital about to die. I told them that it was a bad time and asked that they call back. The guys last name is Smith. He continued to talk and was very rude. I explained the situation and asked him to call back again. He said that he would just consider the account a refusal to pay and told me that I had no business using someone else's money and not paying it back. I asked to speak to his manager and he informed me that he was the supervisor. After a brief and very nasty conversation, I hung up the phone.

GC Services called back and offered a deal. I once again tried to explain the problem and they said that I was the primary card holder and therefore responsible for the bill. Ok... I guess I could accept that but... He called me at work. I explained that I couldn't take personal calls at work. He continued to talk and once again was very rude. I tried once more nicely to tell him that I couldn't talk and he again told me that I shouldn't charge up bills that I cannot and will not pay back. I explained that according to the Fair Collections act that if I tell him that i cannot talk at work, that they have to remove the number and do not call again. He told me that since i am so aware of the law that I should also be aware that the law says that if I borrow money, I have to pay it back. I then proceeded to hang up the phone.

I have been getting bills from Home Depot and called them to ask if the money could be sent to them. It is a real mess and i will end up paying and trying to get the money from my ex.
I cannot believe that this company actually collects money as rude and unlawful as they are.

We have been getting calls from GC Services for some time now. They start calling first thing in the morning, and when we don't answer the call they call back every 4 or 5 minutes-never leaving a message. This is nothing new, but what bothers me is that they have started calling my cell phone number and my work phone number--NEITHER of which we EVER gave them as contact information. How did they get these numbers?

A woman named Leslie and her supervisor, Felicia Topp, have been calling my phone twice a day, from 8am until 8pm in order to collect a bill I don't owe. They also had a neighbor hand deliver a note to my door (this neighbor I have never met) stating that a friend was in an emergency situation.

I asked them to stop, but they said it was legal for them to keep doing it.

These people are simply the most aggressive company I have ever had to deal with, but I definitely plan on fighting back!

Over the past six months I have been receiving calls from GC Services, asking for Angela or William Harrison; I have informed them that there is no Angela or William at this number. The calls continue, sometimes 4-5 times per day.

I have spoken to at least 3 "Supervisors" that tell me my number will be removed from their system. It has not.

I was contacted by Mr brown threatening me with garnishing my wages. I have been paying on this debt for 3 years and now they are no longer accepting my payments. Mr brown has started harassing my HR department at work and also me with threats. I was given a deadline to pay the amount in full and I and my HR dept are still receiving threatening phone calls. Mr Brown has gone as far as to reveal my issues with a secretary at my work place. The woman told him she did not want to know about my personal issues but he proceeded to tell her. I still will pay my payments but he will not accept them. I believe after 3 years of steady payments I should be allowed to complete the payments without the harassing phone calls to me and my workplace.

I have a cell phone account with three lines on it. One line is being called 2 to 3 times a day. They ask for Justin. That phone is my phone and one of my phone lines. I initially called for the name of the company and the address to send a letter to cease and desist calling that number since it does not belong to the person they are calling. The man argued with me, accused me of things, including asking me if Justin was my boyfriend (sure would surprise my husband wouldn’t it?) and told me I was a liar. He told me that I was not allowed to send a letter nor was I to ask for an address. I had to call back to get the name of the company when someone answered and then Google it. How ridiculous is that? When I told him that he was as bad as talking to my 10 year old, he then started acting more like one and then asked why I was bringing my child into this several times to try and make me feel bad and rile me up more. The fact is he got nothing accomplished except angering me to the point where my maturity level went down to his. I offered to put my boss on the line since he is an attorney and he said that he didn’t want to talk to him because he wasn’t calling him. I advised that he was not looking for me or my friend either, and he refused to let me get my boss. That is only the a little of what happened on that phone call. He told me that the other person with the phone did not tell them to stop calling and I said that she did, which is how I got the phone number to contact them and he proceeded to tell me I was a liar. It is deplorable and disgusting. I have NEVER been treated and spoken to so disrespectfully in my life and it is not even MY debt. This is clear harassment! I finally sent them an e-mail from their site and copied the corporate office. I also went to the website for the FDCPA and filed a complaint.

GC Services is about to settle in a major lawsuit.

http://gcserviceswatch.blogspot.com/ has the latest.

GC Services is also in trouble for not paying their taxes in Texas. Eric Bernhagen has been indicted.

GC Service is the target of quite a few class action lawsuits and there's a criminal investigation against Eric Bernhagen.

Look at http://gcserviceswatch.blogspot.com/ for the details.

GC services called me threatening to garnish my wages unless i sent a vioded check and they would take over 400 dollars month out of my banking account. They put me on the program that is suppose to get me out of default in 9 months. They added 10, 000 dollars in collection fees and told me that out of 1600 they already took only 370 went to my balance. The rest was collection fees. I told them I just had cancer and have always been sick. I only borrowed 24, 000 and now owe 65, 000 in interest, etc. I said I could't pay this month bc I was docked so much from work from being sick I couldn't pay my rent. They "kicked me out of the program" and already contacted my payroll to garnish my wages. I am starting a suit against my employer for medical discrimination. If there is a settelment, can the gov take the money to pay this debt? Will GC services really garnish my wages? I cannot live on what will be left. Is this legal? I might as well quit my job. Help

I am currently planning to file a lawsuit against GC Services for some of the same reasons, including check fraud. It appears that this is a trend with them and in the case of their word against mine I think I will win. I wrote them a check for a ticket and ended up getting my liscense suspended even though the check cleared over a week before the due date. I beat the charges in court for the suspension (I got pulled over during this time and was cited for having a suspended liscense, a misdermeanor), and got the police department to waive the fees too. The next step is to take the fight to GC Services. In my opinion their crooks and anyone having problems with them should fight as much as possible, even if it's just outa spite, f**k gc services.

GC sevices contacted me for a payment. but sayed they have no website to pay on or no adress to send payment. only over the phone with my account #s. what a joke

It is illegal for them to threaten to sue you or call your neighbors or co-workers. Get in touch with me and we will start a class action suit against them. They were calling me with the caller ID of the State of Ohio for a while. These guys need to be stopped.

When you stop paying your student loan, it goes into default with the school. The loan is guarenteed by the state and when you don't pay the school, it is turned over to the state. When the state agencies can't get the loan collected, it is turned over to the federal government, who also guarentees the loan. So to say that you got behind on your loan is an understatement. It took MANY years to get to GC Services and it is not just collection fees being added to the loan. It is interest assessed by the school, state, and federal government.

Bottom line, it was your responsibility to pay and YOU didnt.

Are you kidding me? The best way to deal with these idiots is to not talk to them, not give them even a shred of information to use against you. They are not going to play fair. The more you cooperate with them, the more they will take advantage of you. Don't believe a word they say. They are liars, snakes in the grass. They prey on the innocent. They called me looking for a relative that lives in Arizona. I am stationed in NC and that relative has never been here or visited. They just saw "googled" the last name and figured that they could call and harrass me and that I would gather personal information on that person for them. They have called neighbors and asked them to go leave messages for people "HARRASSMENT". If you give them your social Security #, they will attach it to someone else's debt and try to collect the debt from you even if you don't know the person. My best advice is to not cooperate at all with these crooks and scammers. If you owe a debt then pay it to whoever you owe. Don't give anything to these people. It amazes me how they get away with their scam. I wish congress would secure our information. Anybody can find out any information on anyone on the internet. So much for privacy. Congress! pass some meaningful legislation for a change and outlaw the gathering of personal information for databases. You have sold out our right to privacy so someone can make a buck. Are we going to continue to stand for this? I don't know about you but it infuriates me. So much for anti terrorism. If you feel safe it is a false sense of security. The terrorist's have their own databases which are loaded with information on us gathered off the internet. The scam artists are the least of our worries. Gunnery Sergeant G USMC

I've been contacted by GC Services several times concerning a student loan that was discharged over twenty years ago due to a hardship. I've sent them copies of the final decree and discharge papers but they keep right on attempting to resuscitate something that I'd total forgotten about and thought was resolved. I'm fifty four years old now and can't afford GC Services practices.

Hi - Never give out your checking account number. I would close that account immediately, as they will just keep taking.

Id like to comment on your response, First and foremost your former company is the one that contracted GC Services to collect the debt. So for you to lash against them when its apparent that you do not have the full information is unfair. Its all about perspective, did you actually listen to the phone calls of the person being contacted about the debt? Usually people get defensive when they learn to have a unpaid bill, so in their mind the agency was rude or crass. They were simply doing their job until your former company clarified that the debt was resolved. Just remember your former company was the one that sent it to collections to begin with.

"Don't bother with the expense and hassle of a lawsuit. Just file a CLAIM. "

So give me the money and I will.

GC Services Limited Partnership
6330 Gulfton
Houston, Texas
United States
Phone: [protected]
www.gcserv.com
they called hubby at govt place and told him they had sheriff waiting to come arrest him?kept cintinually threatening him call his palce of work several times a day.I am filing complaint also etc
He told them we had already sent payment it was sent on 3rd of the month its the 9th today and still call and yell at him .

I received a few phone calls for my EX-sister-in-law. This evening I just received a phone call asking me to go to my neighbors house and ask him to call a number. I asked for the company name. Who else but GC Services. As far as I am concerned they can go to my neighbors house and talk to him themselves, not me. Is there action I can take against harassing collection agencies that aren't even for me.

Did you agree to a payment plan or payment if full with Ms. Burns from GC Services? Do you have a copy of the payment you (or Moneygram) sent to GC Services? If so, make a copy of the payment receipt and mail (send it Certified Mail and Return Receipt Requested) it to GC Services as proof, and be sure to list the correct account so they can access your info in their database. Request a Debt Validation Letter from GC Services as proof of the debt and the amount of the debt.
Be sure to follow up with Moneygram about the email issue!

Mailing address:
GC Services Limited Partnership
6330 Gulfton
Houston, TX 77081

Don't let Ms. Burns or any debt collector mistreat you! You deserve respect and you have rights afforded to you by the Fair Debt Collection Practices Act (FDCPA) -- the Federal Law governed by the Federal Trade Commission (FTC). File a complaint at www.ftc.gov against GC Services for harassment.

Best of luck,
S.L.