GEICO
Reviews and Complaints

I "was" with GEICO for 15 years and recently learned their true colors. In May of 2015 my son was in a major hit and run accident. The other person T-boned my son on the driver's side. The damage was bad enough that my son had to be pulled out of the passenger side. The other driver was jumped out of his car and took off, leaving his wife and child in the car. The accident was clearly their fault and it was proven by the law and both insurance companies. During the investigation never once did GEICO call to see how my son was, they only cared about getting their money from the other company, which they did. This whole business took until the end of August to clear-up. Keep in mind, we had no vehicle at this time, and those back-stabbing evil sobs' at GEICO not only got their money but they also sent word to the DMV that I wasn't paying for coverage (which I never got a bill) and they cancelled my policy. The other company was Liberty, they were really nice and they did take care of their side of the deal. As mentioned I was with GEICO for 15 years, and the one time I needed them they stabbed me in the back. Warning, they may have cute commercials, but that lizard is actually a snake... beware. I mean they were an insurance company was used by government employees only. I guess I should have thought of that when I signed with them.

Recently I was in a small fender bender in a parking lot. I was backed out of my spot about to turn out of the parking lot when a gentlemen decided to back down the aisle. As he backed down the Aisle he backed into my car. He got out and apologized, was very nice and gave me his insurance information and admitted fault. He wasn't looking. We both have Geico. I thought this was perfect, simple, I could get my car fixed no problem. Boy was I wrong. First they said it was dual negligence. That I should have been looking, which I WAS! Then they said I need a police report, so I obtained one which again clearly stated that the other gentlemen backed down the aisle and into my car. Geico said that's not enough information to prove he was at fault. Now I can make it a claim but on my own insurance causing my rates to go up or I can suffer with a damaged car. Needless to say I am contacting an attorney because despite my best efforts of dealing with them they refuse to treat me like their client and instead like their opposing side. Your insurance company is supposed to help you when you are not at fault but because we both had the same they would rather raise both our rates. You can bet we will be switching from Geico and we will NOT settle for being 50% at fault for something we couldn't have prevented.

I have had insurance with Geico since April of 2014. I received my new policy information from Geico and noted that my rates were raised $10 per month, with no reason given. When I called them to inquire (Monday evening, 9/15/15), I had to speak to a young pompous male, who had no clue and just said that they had the right to do so. When I probed for information, he was rude and actually recommended I look elsewhere. After 10 minutes of talking to this kid, I finally asked for a "Supervisor" who was named Lincoln, who was also very young and pompous and rude, who informed me that my policy increased based on a previous accident. The accident occurred a prior to initiating insurance with Geico, and my initial rates with them took the accident into account. I have also had no driving citations or accidents since I have been with Geico. I don't think it is legal to "penalize" drivers for past driving issues. Rates should be based on your driving record from the time that the insurance was purchased and the policy amount is established. When I requested to speak with a Manager, I was told I would receive a call back within 24 hours. Three days later, I received a message from Geico, in the middle of the day while I was working, despite my clear request to call me after 5 pm. Simply put, Geico engages in fraudulent and deceptive business practices and cannot adhere to their own customer service policies! Resolution: I need for Geico to adjust my rates back to the initial agreed upon quote, or even lower the rate, as the car is now 1.5 years older than when I first initiated my policy with them.

Claim 03913434601xxxxx

I was rear ended in my pristine classic mustang, fully restored, while stopped at a stop light. The fault was 100% with the other driver. The other driver gave me her Geico insurance information. I took pictures. I submitted a police report.

My insurance State Farm paid my claim, minus the deductible, which would be reimbursed by Geico since I had 0 fault.

Geico didn't reimburse a dime. Their excuse? They couldn't get ahold of Vicki A. SIX MONTHS LATER (today) I call Geico and they told me they are fully refusing to pay out this claim based solely on their inability to contact Vicki. They "tried" so hard to contact her, but she wont respond, so therefore, they told me "your claim will not be honored". Here is what I told this scam of company called Geico: (and yes in my opinion Geico SCAMS people, as I feel they did to me)

1. That Geico cannot contact Vicki A after 6 months is not my problem. I have been more than patient. Vicki A is not living in the wilderness, she is fully contactable. I found her on social media in minutes. I believe Geico has not made a genuine and vigorous effort to contact her (my reasons follow)
2. I submitted a police report. I have photographs of the accident including our vehicles together. It was immediately ruled that I am not at fault. Vicki A bears 100% fault. Geico should have refunded my $500 deductible long ago.
3. I do not accept Geico’s excuse that “we cannot get ahold of her, therefore we have no obligation”
4. It is established precedent in a court of law that a defendant in a non-criminal case who refuses to show up can---and often is defaulted against. This is NORMAL in courts across the country.
5. Geico has defaulted AGAINST ME, when it is YOUR CUSTOMER who refuses to respond. This is unacceptable. You should be defaulting against your customer, or making a good faith, and genuine aggressive effort to contact her.
6. I do not believe you have made an aggressive attempt to contact Vicki A. I could do your job for you and find her, she is not invisible. If she is still your customer, that will make your logic even more questionable. How can Geico rationally defend the premise of “We cannot find her” and then in the same breath admit “She is still our customer”. You accept her money every month, and yet you cannot “find” her? This is illogical. And unacceptable.
7. Therefore, I am pushing this to arbitration, I fully intend to not let this go based on Geico’s reasoning. I believe that because A) my case represents a small claim and B) Vicki A also represents an expense to you, and C) If Vicki A is not “found” your obligation to pay (according to you) is relieved, that therefore D) you have no real motive to contact her and furthermore, E) You can simply make a half hearted attempt to contact her and use it as an excuse to not pay a rational and reasonable and justified claim and hope it will simply “go away” due to the small amount of money at stake. This is what I believe based on my fruitless dealings with your company.

8. My experience with Geico has been terrible. I believe other potential customers should be made aware of how Geico deals with customers who simply “avoid contact”. You defaulted against me, when Vicki A is the one who is being absent (show me how many judges in small claims court would default against a plaintiff when a defendant defiantly and adamantly refuses to appear)….you defaulted against me despite evidence (I have photographs of the scene and a police report)….you defaulted against me without directly telling me (I had to call you to “learn” this information…this tells me about your “desire” to contact people). Geico has demonstrated itself to be a nightmare insurance company that lives up to the Hollywood image of corrupt insurers who take people’s money, then railroad them with fine print when the time comes to honor your contractual commitments.

SUMMARY: Geico does everything in its power to nickel and dime you so that it doesn't have to pay you. I believe that Geico directly has an agenda to avoid paying claims under the corruption of "fine print" in the hopes that they will just 'blow over'. This is merely a 500 claim for me, which is not a lot of money for them. They "know" i will not get a lawyer over such a small amount, and they can always use the cop out excuse "we couldn't contact her" as a way to AVOID A CLAIM. This is corruption of the highest order.

I am disgusted at Geico and I would NEVER EVER do business with them.

Geico, insurance company commericals are hilarious. I'm offended by the recent one i seen. With all this racial bias going on, why would they make such a bias commerical. "The goat yells out and the black women takes off her glasses ready to fight". Like all black women get rowdy and act in such a matter. I need to know why is that commercial ok but Mary j blige BBK comerical was pulled because of similar situation. Im so offended, and yes im black.

I have Power of Attorney and am Co Executor on my elderly Parents Living Trust. On October 2nd of 2014 at the request of my mother, she wanted to changed their homeowners Ins. from Farmers to GEICO simply because GEICO was less per year and had better coverage's makes sense right?Also their autos were insured with GEICO as well so it made things simple. So I opened a New Home Owners Policy for my elderly parents with GEICO. They use a subsidiary company called ARROWHEAD. At some point & time a representative of the company came out & took pictures of the property and as far as we new everything was good to go. We paid the premium and they were covered. Well that's what we thought. Today I stumbled onto a canceled Homeowners Policy while reviewing their Auto Policy. The cancellation was dated 12/01/2014. GEICO states that they sent out a notice of repair and that it had to be completed in x amount of days. Well SURPRISE, SURPRISE we never received the notice. Here's the best part! The policy was canceled because a metal door on a backyard storage shed was off the track. It wasn't missing it was OFF THE TRACK & still standing! Secondly they have a wood shop(tuff Shed) that has some dry rot across the bottom of the entry doors! REALLY you put these people in HARMS way because of 2 storage sheds! SHAME on you! So GEICO after 7 months of no coverage would only apologize for the cancellation and would not reinstate their policy until the doors were repaired. This has nothing to do with the Actual Insured structure THE HOUSE but because they cover these items under the policy my elderly parents could have lost EVERYTHING they've worked for their entire lives because GEICO NEVER followed up on the repairs or they would have been done! Also to add insult to injury there was never a refund for the Premium that I can find. Warren Buffet as much stock as you own in GEICO and as much as they want to supply EXCELLENT CUSTOMER SERVICE, GEICO failed miserably today!

on 6/15/2015 Geico withdrew my monthly policy agreement, For some reason without my permission on 6/23/15 geico withdrew the amount again for the second time in the same month creating and overdraft charge on my account. I have spoke to Geico employees as well as supervisors and have gotten the same response from them.. its my problem, even after Geico has called my bank on a three way conversation with myself and had my bank explain to them that the overdraft was created strictly because they withdrew the money twice. According to accounting it is my problem and Geico will not refund me for the overdraft they created. When I asked the supervisor to explain to me why they couldn't fix this problem.She refused and hung up on me.

My wife caught a few months to change the policy on her 2003 caravan to A liability because she was paying too much for her van. The 2009 Nissan Altima was also on the policy which had a full coverage policy on it at the time, Geico took the liberty of changing the policy on the 2009 Nissan Altima as well. All this time we were thinking that we had full coverage on the Altima. I just recently had an accident and my car was totaled loss...,

My husband has been living with his mother since I threw him out for smoking crack last July. Shortly after he moved out he called OUR joint Geico policy and had a passcode put on OUR account so I could not access it and had ALL statements and notices mailed to his mothers home. This was after we went back and forth with the MAILING ADDRESS being changed 7 times prior to him locking OUR account with a passcode. I called last weekend and spoke with a representative who removed the passcode from the account because I told her that I call weekly and he has me locked out of OUR JOINT ACCOUNT and I do not have cards for MY CAR, MY KIA. The rep was extremely helpful in giving me that option to remove it and was the first person at GEICO who had even tried to help me in 11 months. When I received MY CAR INSURANCE POLICY ID CARDS I got a card for HIS CAR with MY name and HIS name on the card as the JOINT POLICY HOLDERS. There was no card for MY KIA. I called immediately and was told that in March he had called and removed MY car from the policy but because we ARE STILL LEGALLY MARRIED he cannot take my name off. I was advised to start a new policy or faxed notarized statements as well as registration and title for MY KIA to put it back on with HIS CAR. When I opted to get MY OWN POLICY I was advised that I had to pay a penalty for being uninsured for 4 months. I WAS NEVER NOTIFIED THAT MY CAR WAS NOT COVERED. IN FACT I HAVE MADE PAYMENTS ON THE POLICY AS WE SPLIT THE INSURANCE SINCE BOTH VEHICLES WERE ON IT. When I called my Husband about it he told me MY KIA was still covered. When I spoke with a Supervisor today she told me that HE called and notified them that WE DID NOT LIVE IN THE SAME HOME TOGETHER and to remove my car. She informed me that I WAS NOTIFIED BY MAIL (AT HIS HOME, HIS ADDRESS WHERE HE INDICATED TO HER THAT I DO NOT LIVE) and that being notified by mail is all they have to do. SO AGAIN HOW WAS I NOTIFIED BY MAIL IF I DO NOT GET MAIL AT HIS HOME. I HAVE CALLED SINCE AUGUST 2014 AND TOLD GEICO THAT I DO NOT LIVE WITH HIM, I NEED MY CAR INSURANCE INFORMATION MAILED TO ME, NOT HIS HOME. I HAVE HAD MY ATTORNEY CALL. I HAVE FAXED AND MAILED NUMEROUS DOCUMENTS TO GEICO TO SUPPORT THE LAW, THE LEGAL STATUE SAYS THAT HE CANNOT REMOVE MY CAR OUT OF SPITE OR TO HURT ME. I was going to have to pay $947.60 every six months. OUR JOINT POLICY WAS ONLY $560 FOR 6 MINTHS. So my car alone caused my payments to double due to the fact that I have not had coverage unknowingly since March 2015. My email address was removed from the policy information, my mailing address and I have called numerous times and fought with Geico about this. I will file complaint with the insurance commissioner today.

My son and I were in a car accident over a year ago in Kentucky. The fault was the other driver who rear ended us on the highway because he wasn't watching the road. Geico was his insurance company and there has still been no claim resolution or payment of over $1000 of out of pocket expenses due to no fault of ours.

I've been a Geico customer for roughly a decade, and their service has become progressively more and more rotten. I only had filed three claims since I signed up with them-one was a result of a deer hit in New York, and another was a request for a windshield replacement due to a rock strike (I was led to believe that Geico offered windshield replacement at no extra cost, similar to other insurance companies in my area), and a third was a motorcycle accident where I got hit by a semi-literally, and was fortunate to survive.
The first time I filed a claim wasn't all that bad. It only took three days for them to complete the initial investigation. I was surprised, however, when some upstart, stuck-up, rude little snot called me as part of a "follow up" and requested that I surrender the carcass (I am being serious as a heart attack with this) to the company for "examination" and to "confirm that [I] didn't hit another car and leave the scene. Now, by this time the deer carcass had most likely become rancid. I offered to retrieve the carcass, but I wasn't certain if the postal system frowned upon shipping decomposed animal corpses through their system. The aforementioned upstart snotbag shot back "there's no reason to be rude, buddy, " (called a PAYING CUSTOMER "buddy"), "just do what I tell you and you MIGHT get paid for the damage to your vehicle." Three weeks after filing a formal complaint with the higher-ups within the company, I finally got my check.
In 2009, I was in a very serious motorcycle accident and sustained nine broken bones. My motorcycle was completely destroyed. The "claims adjuster" I called proceeded to interrogate me (on and off for three days) over the phone when I was hooked up to a heart monitor and being given every painkiller (including Percocet, oxycontin, phentanyl, morpheine, vicodin and cumadin. On the first occasion, I was asked if I was on medication. I gave her the list of meds. "I know you're lying about that", the woman said "because if you were hit by a truck, you'd be dead, and if you were on that many pain meds, they'd probably conflict and you'd be dead. You're trying to lie to your insurance." Fortunately, my doctor was nearby and had the heart to spend 45 minutes ripping the claims adjuster an additional orifice. I was then accused of staging the accident to collect a claim for a bike I owed money on- I in fact owned the bike outright. I was, in the end, deposed without an attorney present while still being medicated. I was then accused of not making any sense during the deposition. The adjuster didn't even bother to take a look at the remains of the bike.
In 2015, after being told that my policy included free windshield replacement (perhaps by some lying, commission-hungry sales slob), I filed a claim to have my windshield replaced. The long and the short of it is that Geico wanted me to pay them $500 to install the windshield, and even then I "should expect to pay for any additional charges if the windshield isn't installed properly, which, given the company (the adjuster was referring me to), it won't be." I had the windshield installed for $100. Geico tried to steal $400 from me to have a windshield installed.
Then, four months after this happened, Geico tried to double-bill me, to cover the cost of a current month of insurance (which wasn't even due for 2 weeks by the time the notice had arrived) and for the first month of the NEXT policy period. After I had already called to cancel the premium, all I got was "we'll make a note of that, thanks!" and, voila, THREE WEEKS AFTER THE POLICY WAS CANCELLED, GEICO IS TRYING TO CHARGE ME $108 FOR A MONTHLY PREMIUM OF INSURANCE I DON'T HAVE AND SURE AS HECK DON'T WANT.
I'd rather drop dead of starvation during the coldest part of winter in an open-air a North Korean prison cell than spend another dime paying for insurance with this gaggle of con artists.

I've been trying to reach someone in claims department and no one seem to not want to answer the phone. Ever scene I got an auto policy geico has been a big headache. I'm going to switch insurance companies! GEICO needs to go out of business!

I was involved in an accident on i94 (Michigan). My vehicle was the only vehicle in the incident, it sustained front and rear damage. I have a dash cam and reviewing the incident it is obvious that it was simple bad luck that I hit a patch of black ice. But that wasn't the issue, in fact the Geico lady to whom I spoke was very professional and very kind (I'm sure that it is part of the training but nevertheless it was welcomed). Sadly the good part ends there. I was recommended to take my car to CDE in Canton Michigan, a drive (in the damaged vehicle) of some 40 miles, however, I was assured that by doing so I would be in a better position to have the damage estimate taken care of quicker and it would be done in one place.
When I arrived I was told that I wasn't scheduled to be there until the following Tuesday, anyone watching the news would have seen the i94 disaster that involved 100+ vehicles, I was at the tail end of that, it was on Friday the 9th of January 15. Thus I was not eligible for a rental vehicle until the night before the appointment, four days later! This alone is a ridiculous scenario to find yourself in but since I was committed to being somewhere that evening I rented personally. Both the people at CDE and the representative from Geico were there and I informed both that I could not return until the following Saturday (17th) as I was traveling. I stated this to both them and the Enterprise rental representative that I would be back on Saturday 17th.
My week passed and my wife told me that the Geico estimator had stated the vehicle was 'a total loss'. My wife even told me that she had been told what the insurance claim would be. I should mention that literally at the end of 14 we had decided to increase my deductible to $1, 000 to reduce insurance costs since I had not had an accident in 40 years of driving, that was bad luck and a temptation that fate had to jump on, but that is life!
When I returned on the Saturday AM (vehicle was to be returned before noon), I was greeted with; no representative from Enterprise to receive the rental car, even though he said that there would be someone there and worst still; no car! The insurance representative had authorized the removal of the vehicle without consent. I was fuming, but there I was with no car, and no chance of resolving it until the Monday. Yet again I am in the lurch about the time.
Monday came and I was on the phone the moment my eyes opened. I spoke with Geico (HQ) and was greeted by a very friendly young lady who is the supervisor of the total loss department. She gave me the contact names and numbers of various people that could help me resolve this situation. The real issue was that I had personal property in the vehicle that I wished to recover.
Eventually it was arranged that I could drive (94 miles round trip) to the 'salvage' yard to recover my property. I did, and then I waited 40 minutes while they obtained authorization from Geico to allow me access to my vehicle. I should note that at this point the vehicle was in my name, I literally had the title in my hands, and I had received nothing from Geico. Finally I was allowed to go to the vehicle and recover my property, however, this involved going into a greasy, muddy and miserable yard to my vehicle was unceremoniously presented to me on a fork lift truck.
Just in case you think this is bad, when I got into my car, the only things that were still in there were the things that were literally bolted down, everything else had been 'stolen'. I use that word because I had left my car in the care of CDE and Geico and now my property was gone, and I still held the title. The contents amounted to about $500 in my estimation, I have since remembered that I also had an OBDII device in one of the rear door pockets that I cannot account for and that alone was $300. But the real complaint is that Geico said that they could only cover up to $200 for personal property. Which I have since been paid, as well as the total loss payout.
But, forget all of that, pay attention to the fact that they were placed in the care of my vehicle, CDE and Geico, and that removing someones property without their consent is theft, they broke the law. As the owner of that vehicle I should have called the Canton police and reported it stolen, something should be done about a company such as Geico, in cooperation with CDE, effectively stole my vehicle.
As a result of some black ice on the i94, and yes I was driving carefully, I am happy to show the dash cam video, along with the Geico, CDE and an unfortunate decision to have a large deductible, I am now out of pocket to the order of nearly $2, 000 (not including the difference between the KBB value and their payout ~$1500 less than KBB) and it involves a theft that never was.
I can only hope that Geico begin following the letter of the law and abide by the legal requirement to actually seek the owners permission before disposing of their personal property. Noting that actually paying attention to the customer in this case ("I'll be back Saturday"), may improve some impressions that people have.

I own a collision repair shop in New York and I have problem when my customers are told that they need to bring their vehicles to a drive by location for an adjuster to write an estimate for repairs. The customer is told by a Geico rep that the company does not send out adjusters for drivable vehicles. I especially have a problem with this because it is in total disregard of insurance regulation 64 and also the drive by locations are at other body shops that will try to keep the job at their shop.

Summer M Hobik
4707 W 89th Place
Hometown, IL 60456
[protected]

October 30th 2014

To whom it may concern,

I am sending you this letter with my intended payment plan. I am at utter disgust with your company. I have to tell you that I was with your company since I was in the Army, and not just that, the company I left was the one my mother worked for. Back then I had faith. You treated me well. Always there when we needed you. When my car was broken into in the middle of November in 2002, while I was pregnant, they took the entire stereo compartment including the heat controls. That was fixed and ready in not even two days. I have to say I was blown away.
This past year has been a rough one. I am going through a very difficult divorce and custody battle. My ex left me alone in Florida with no money, kept my children in Illinois, took my truck, hid the other car, drained my accounts, maxed out my credit cards just so I couldn’t get back to Illinois to be with my children which he didn’t let me see for three months. So, a mothers love is something that cannot be explained. I got back up to Illinois, have my children on the weekends and so forth.
During this battle, my ex decided to kick me off my insurance with GEICO. I did not know this. So here I am driving around with no insurance and my children in the car. If he would have just told me I would have been able to handle it. Finally I found out when I went to change my information on my truck. I didn’t get any notice or call or anything from anyone. I called and was speaking to a young lady on the phone, this was in November of last year, beginning to middle timeframe. I explained my whole situation to her. While she sounded like she actually cared, it was a complete fake attitude. I begged for help and not know anything, I got my insurance started with you people.
I asked her if LOYALTY counts for anything. She asked why. For some reason it doesn’t show that I was with Geico since 2000. The reason I stayed that long was because I had my faith in this company. I am completely disappointed in the treatment I received from your company. Not just this either. When I initially called to fix my own information and where I am living now, I had asked the customer service rep about 3 times “are you sure this is all I need for my insurance on my truck because it is still financed?” All three times they said yes. Not shortly after that, I get a bill from my finance company stating that there wasn’t enough coverage and I had an astronomical amount of fees added to my bill.
Trying to figure out what to do to get help, I call you people. Well that was a mistake and I should have known better. However, I still gave your company my trust and got NO WHERE! I asked time and time again, what else, is there anything else I can do. All I got was Nope, nope, nope.
You see, you all didn’t care. I was with your company for over 12 years. I had faith in you to take care of my car and my valuable cargo (my children) in it. YOU ALL FAILED ME! I didn’t want to change companies, but, due to my finances, I had to. With the insane amount you wanted each month, I would have money for anything else. So I canceled.
There is no excuse for your companies behavior, NONE. I was loyal to you and I trusted you. You all didn’t care what I had going on, to me that was just give me money. I don’t need any darn hand holding, what I wanted was just a little help. But NOPE! Not even a hesitation or getting a supervisor on the line. NOTHING.
Now you send me to collections for something that your company screwed up on and gave me the wrong plan. I had to pay my finance company the fees for insurance because your staff had no idea what to do. They didn’t even want to try.
This is inexcusable and I will be sure to let everyone I know read this letter and know how I feel. I USED to speak highly of you. USED TO!
Since you have sent me to collections I will pay the remainder of the bill in monthly payments that your company is going to have to live with, I don’t care if you feel that isn’t enough. Your customer service wasn’t even close, $25 dollars a month and not a penny more. You do not deserve the urgency that I did not receive when I needed your company the most. I hope your company decides to change their ways. At one point, it was great! I loved GEICO. Sorry but my faith in your company is gone completely, I have told other about this situation and I will continue to inform them of your companies actions.
If you have questions and need to call me, you can contact me at [protected].

I mean this letter in the most sincere way possible.

Thank you for your time, or lack there of,

Summer M Hobik

On the 16th of June of 2014 at 4:16 PM I was quoted a 6 month policy at the rate of $189.79. They the charged $197.10. At 2:30 pm on June 16th 2014 they send me a confirmation of a rate of $213.61. I called and spoke with two individuals, who then transferred me to a third. I expressed that I would not be moving forward at that price. She was able to refund the amount. I purchased a policy through Progressive Casualty with no issues.

On July 11th 2014 I was charged $213.61. I called on the 14th of July at 11:30 am, I called to have the transaction reversed. I was told by Michael Krashner (Employee ID#-U0K0UF) that the funds could not be refunded until a later date . This date was not known by them. They were unable to tell me when they would refund my funds. I was told it would be 10-14 business days after the funds had cleared. I was transferred to Jamie Torgersen (Employee ID # 152689). She expressed the same.

During this time, 4 days as of today. $213.61 of my money has been forcibly taken from my account. I do not have access to these funds.

I was a loyal customer of geico for 22 years, as of today, I am divorcing geico because they decided to rape me on december 6, 2012 around 6:30am I was backing out of my driveway and a ignorant neighbor parks their vehicle in the mouth of my drive way, as I was backing out I tapped their left driver side fender just a very minor indentation, did not do significant damage to it at all, I scraped my rear right bumper; I was being a good driver and neighbor and woke up the owner of the vehicle; we exchanged information; I reported the claim to geico; the homeowner owns a body shop in town and brings me an estimate in the amount of $652.00 for repairs and I declined to do business in that manner; it took the owner several days to contact geico, but eventually they did. An adjuster from geico looks at my car bumper and give me an estimate of $635.12 minus the $250 deductible & geico pays $385.12. Geico also gives the owner of the 1997 nissan quest wagon that already had dings and dents and other malfunctions to it $2, 053.00. The van was not even worth that amount according to kelly blue book; and the repairs should not have even come no where near that amount of money. The geico adjuster thought it was appropriate to fix the steering gear & leakage/rack & pinion assembly problems on the vehicle. The vehicle was light tapped and it was stationary, I can see if it was moving at the same time. My bumper did not even touch the left front tire that was stated in the claims report. Icc body shop or somebody within that place got paid. Why replace a light cover and it was not even broken. I have the pictures and it was not damaged nor cracked. Geico adjuster decided to grease someone palms with an additional $885.16 if my car caused such damage, why did not my auto needed a rear wheeled alignment since I was the one that was moving and should have much more significant damage to my rear right bumper? Geico then decided to raise my monthly rates from $189.00 to $285 per month and feeding me bullsh&^ about as to why my policy went up.

I was rear-ended on December 23, 2013. I called 911 first, then Geico. I was shaken and had substantial damage to my rear end (car!). They asked if I could drive it and I said no. They called a tow company and 4 hours later I was on my way. A couple of days later I was in terrible pain. I called Geico medical claims and asked how to get help. I had lost a job and had no means to pay. She tangled my 2500 PIP policy in front of me but said she can't just "send me money". I have to borrow, beg or pawn to get the money to pay it and she'll negotiate on my behalf. Well, that wasnt' an option, so I called Texas Farm Bureau. He cared even less about my injuries, so I sat in pain unable to move or drive for weeks. I called Geico back and begged them to help me. Nothing. Then I asked the big question: IF and when I can get to a doc, are you going to jack up my rates? No, I called a couple days later and asked the same question. No. So i found a doc who would work with Geico as a 3rd party, and before I went I called Geico again - Are you going to raise my rates if I go to see this doc? No.

Well guess who just got her new rates in her inbox? Yep, and is anyone surprised they jacked my rates? Probably not. I'm in a special category now, and they decided to go back 5 years to see what other secrets I had and they found (which they already knew and old claim I made when I jack-knifed my moving trailor into my truck. Self-claimed and self admitted blonde moment, but for some reason it's relevant now? They said they HAD to put me in a "different category" because of the 17 year old who hit me the day before Christmas...but we're sorry, we know it wasn't your fault...still you were a driver in TWO accidents. Honestly, shouldn't Snowden have caught this horrid act that I committed before Geico?

Bottom line, insurance is a necessary evil. Geico is evil... but maybe they all are. Just remember this story. Watch your back and remember - EVEN IF IT"S NOT YOUR FAULT...SOMEHOW, SOMEDAY, SOMEWAY...You're paying for it. Be careful out there and check your dang rearview mirror! Avoid right turn exits on streets where there is no yield sign also. They are all over Texas and dangerous as heck!

back in oct there was an accident with my vehicle- i filed a claim and was told the claim was denied because i had no coverage. i got online and they had a wrong vehicle on my insurance (2nd time this has happened) i let them know what the problem was. and they assured me that it would be taken care of and the wrong vehicle taken off my insurance. fast forward to today- i have tried numerous times to reach insurance co as the incorrect vehicle was not taken off my policy, and they still expect me to continue to pay for this vehicle (LOL).. WHAT? and not only that.., they arent covering the correct vehicle that was in the accident. I refuse to pay them another dime in insurance and not only that.. i will have to hire an attorney to get any of my money back... horrible horrible customer service... I will never get insurance through this co again... nor would i ever recommend to anybody. Something has to be done to stop this kind of practice... oh and also- they made sure they took a payment out of my account today...which i did put a stop payment on as well

Got struck by a motorcycle driven by a Geico customer, and Geico refuses to pay because their policy holder told a different "story".

Damages clearly show that he was at fault, yet Geico is trying to get out of paying. Avoid Geico at all cost and I will be suing them.